Add Intercom domain skill: filing a support ticket via the in-app Fin messenger

domain-skills/intercom/support-ticket.md

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+# Intercom (app.intercom.com) — filing a support ticket with Intercom itself
+
+How to report a bug / open a ticket with Intercom support from inside the admin app.
+
+## Entry point
+
+- The admin app has Intercom's own messenger for admin support: a dark circular
+  launcher pinned to the bottom-right corner of the viewport. Click it to open the
+  "Fin" support panel. No URL route for it — it's an overlay widget.
+- The messenger identifies the **logged-in admin** (greets them by first name).
+  Replies to the conversation are delivered to that admin's messenger AND their
+  login email — check who you're logged in as before filing if follow-up routing
+  matters.
+- The workspace (app) ID is in the inbox URL: `app.intercom.com/a/inbox/<workspace-id>/...`.
+  Include it in bug reports.
+
+## Flow
+
+1. Fin (AI agent) answers first. Give it a complete bug report in ONE message:
+   steps to reproduce, expected vs actual, workspace ID. It will validate against
+   documented behavior — useful confirmation that what you're seeing is a bug.
+2. Fin does NOT create a ticket on its own. Explicitly ask it to "escalate this
+   conversation to your support team so it is logged as a bug ticket." It then
+   hands off: "connecting you with a human agent" → categorizes the conversation
+   → confirms team reply time (~4 hours) and the email replies will go to.
+3. There's no ticket number surfaced at handoff time — the human team provides
+   references later in the same conversation.
+
+## Composer quirks
+
+- The message input is single-line-styled and **sends on Enter**. Type the whole
+  message via `type_text()` with no newline characters, then `press_key('Enter')`.
+- Fin's longer replies overflow the panel; scroll inside the messenger panel
+  (mouse over it) to read the full response before replying.
+- Fin responses stream in over ~10-15s with a typing indicator — wait before
+  screenshotting or you'll capture a partial reply.