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Add Intercom domain skill: filing a support ticket via the in-app Fin messenger#430

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treyreynolds:intercom-support-ticket-skill
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Add Intercom domain skill: filing a support ticket via the in-app Fin messenger#430
treyreynolds wants to merge 1 commit into
browser-use:mainfrom
treyreynolds:intercom-support-ticket-skill

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@treyreynolds

@treyreynolds treyreynolds commented Jun 11, 2026

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New domain skill capturing the durable mechanics of opening a support ticket with Intercom from inside app.intercom.com, learned while filing a real bug report:

  • The admin app's own support messenger (Fin) is the entry point — dark circular launcher, bottom-right overlay; no URL route.
  • The messenger identifies the logged-in admin and routes replies to their messenger + login email, so account identity matters before filing.
  • Workspace ID lives in the inbox URL path.
  • Fin validates bug reports against documented behavior but does not create tickets unprompted — you must explicitly ask it to escalate to the support team, which triggers the human handoff (~4h reply time).
  • Composer quirks: sends on Enter (no newlines in type_text), streaming replies need a 10-15s wait before screenshotting, long replies require scrolling within the panel.

🤖 Generated with Claude Code


Summary by cubic

Added an Intercom domain skill that explains how to file a support ticket from app.intercom.com using the in-app Fin messenger. It covers the launcher entry point, identity and workspace ID context, the explicit “escalate to support” step, and composer quirks (Enter-to-send, scrolling, 10–15s streaming) for reliable automation.

Written for commit e391fee. Summary will update on new commits.

Review in cubic

… messenger

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
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✅ Skill review passed

Reviewed 1 file(s) — no findings.

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No issues found across 1 file

Re-trigger cubic

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