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EV3 firmware update fails on macOS with NotAllowedError: Failed to open the device #2817
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OS: macOSIssues that only occur on macOSIssues that only occur on macOSplatform: EV3Issues related to LEGO MINDSTORMS EV3Issues related to LEGO MINDSTORMS EV3software: pybricks-codeIssues with https://code.pybricks.com applicationIssues with https://code.pybricks.com applicationsupportRequest for technical support for a problem that is not a bug or feature requestRequest for technical support for a problem that is not a bug or feature requesttopic: flashing firmwareIssues related to fhe firmware flashing processIssues related to fhe firmware flashing process
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OS: macOSIssues that only occur on macOSIssues that only occur on macOSplatform: EV3Issues related to LEGO MINDSTORMS EV3Issues related to LEGO MINDSTORMS EV3software: pybricks-codeIssues with https://code.pybricks.com applicationIssues with https://code.pybricks.com applicationsupportRequest for technical support for a problem that is not a bug or feature requestRequest for technical support for a problem that is not a bug or feature requesttopic: flashing firmwareIssues related to fhe firmware flashing processIssues related to fhe firmware flashing process
Describe the bug
When I try to update my LEGO MINDSTORMS EV3 using Pybricks Code on macOS, the update fails because Pybricks cannot open the EV3 device.
The error shown is:
I am trying to update because my current Pybricks installation on the EV3 appears to be an older version.
To reproduce
Steps to reproduce the behavior:
Expected behavior
I expected Pybricks Code to successfully open the EV3 over USB and proceed with the device/firmware update.
Instead, the EV3 cannot be opened and the update stops.
The error dialog says:
An unexpected error occurred. Please consider reporting this so we can make a better error message. Click the Copy Error Message button below to copy the technical details and paste it in the bug report. Also include the operating system you are using, the web browser you are using and the actions you performed that led to this error.
Failed to open the device.
NotAllowedError: Failed to open the device.Additional information