Introduction
The kano-feedback package contains a set of tools that allow users to contact us in different ways.
This tool consist on a simple text entry.
It can be accessed through the start menu > Other > Feedback:
Also through the toolbar widget:
This tool let us get useful information from the users system so we can diagnose faster and more accurately the problem.
The window contains a title and description text views. Also a 'Take Screenshot' and 'Add Image' buttons. Apart from the obvious information, the following is sent to our servers:
- System version
- List of process
- List of packages
- dmesg
- syslog
- cmdline.txt file
- config.txt file
- wifi info
- usb devices
- app log files
- hdmi info
- xorg-log
- cpu-info
- lsof
Report a Problem can be accessed through the toolbar widget:
This widget let us push any questions to existent users through our API. Once the question has been answered a new one will be prompted, or the widget will shutdown if there are no more available.
The widget could be in shrink mode:
or expanded:
It will shrink itself when you focus out so it doesn't disturb your desktop workspace.
It has 3 options:
- Contact Us
- Help Center: it opens Kano Help in a browser in App mode.
- Report a Problem