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docs(faqs): QGIS Plugin not available for Student accounts - #528

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dasamu:docs/qgis-plugin-student-account-limitation
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dasamu wants to merge 1 commit into
CartoDB:masterfrom
dasamu:docs/qgis-plugin-student-account-limitation

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@dasamu

@dasamu dasamu commented Sep 22, 2026

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What

Adds a FAQ entry to CARTO for Education clarifying that the CARTO QGIS Plugin is not currently available for Student accounts, and points students to the web platform in the meantime.

Why

Support ticket from a student who couldn't authenticate the QGIS plugin: the plugin login only offers the standard (non-student) flow, and the "Are you a student?" link opens the web workspace instead of completing the plugin login. Reproduced internally — student accounts authenticate via GitHub at app.carto.com/students, and the QGIS plugin login has no GitHub option. Confirmed known limitation, so documenting the expected behavior.

  • Pylon issue #12072
  • Shortcut 575571

Change

  • New Q&A "Can I use the CARTO QGIS Plugin with my Student account?" under app/content/faqs/categories/carto-for-education.md, plus its table-of-contents link.

@dasamu dasamu closed this Sep 22, 2026
@dasamu
dasamu deleted the docs/qgis-plugin-student-account-limitation branch September 22, 2026 08:11
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