diff --git a/premium/referrals.md b/premium/referrals.md index 1f06350..363f9a0 100644 --- a/premium/referrals.md +++ b/premium/referrals.md @@ -1,105 +1,127 @@ --- -description: Create and share rotki premium referral codes so both you and the people you refer earn a discount on their first subscription, plus troubleshooting. +description: Create and share rotki premium referral codes. People who use your code get a discount on their first subscription, and you earn account credit when they subscribe. Includes sharing, rewards, and troubleshooting. --- # Referral Program -Share rotki premium with others and both you and your referrals benefit. +Share rotki premium with others. The person who uses your code gets a discount on their first subscription, and you earn account credit toward your own renewals. ## Overview -The rotki referral program allows premium subscribers to share rotki with friends, colleagues, and the community. When someone uses your referral code: +When someone subscribes using your referral code: -- **For the referee** (person using the code): 10% off their first subscription -- **For the referrer** (you): Benefits coming soon - stay tuned! +- The referee (person using the code) gets a discount on their first subscription. +- You (the referrer) earn account credit based on what they pay. The credit is added to your balance and applied automatically to your future purchases, renewals, and upgrades. -::: tip Premium Subscribers Only -You must have an active premium subscription to create and share referral codes. +The exact discount and credit are shown in the app at the point where they apply, so you always see the current values. + +::: info Screenshots are examples +The discount and credit amounts shown in the screenshots on this page are examples. The actual values applied to your account may differ. +::: + +::: tip Who can create a code +You only need a rotki.com account with a confirmed email address to create a referral code. An active premium subscription is not required. ::: -## Creating a Referral Code +## Creating and Sharing a Referral Code + +1. Go to your [subscription page](https://rotki.com/home/subscription). +2. Find the Referral Code section. +3. Click Create. A unique code is generated for your account. +4. Share it in either of two ways: + - Copy the code and send it directly, or + - Use the built-in share buttons for X, Farcaster, Bluesky, WhatsApp, or Email. -1. Go to your [subscription page](https://rotki.com/home/subscription) -2. Navigate to the **Referral** section -3. Click **Create** -4. Your unique code will be created -5. Copy and share your code +Your share link looks like `https://rotki.com/products?ref=YOURCODE`. When someone opens it, the discount is remembered and applied automatically at checkout, so they do not have to type anything. + +![Referral Code section on the subscription page, showing the code, copy and share buttons, and the referral discount](/images/referrals/referral-code-section.webp) + +::: info One code per account +Each account has a single referral code. Once created, the same code is reused every time you open the Referral Code section. +::: ## Using a Referral Code -If someone shared a referral code with you: +There are two ways a code gets applied at checkout. + +**Via a share link (recommended):** -1. Go to the [pricing page](https://rotki.com/pricing) -2. Select your desired subscription tier -3. Proceed to checkout -4. Look for the **Referral Code** input field -5. Enter the referral code -6. Your 10% discount will be applied to your first subscription +1. Open the referrer's `https://rotki.com/products?ref=CODE` link. +2. Choose a plan and proceed to checkout. +3. The discount is applied automatically. You will see "Referral code applied" along with the amount saved. -::: info First Subscription Only -The 10% discount applies only to the first subscription purchase. Renewals and subsequent subscriptions are charged at full price. +The link is remembered for 30 days, so the discount still applies even if you browse other pages before checking out. + +**Entering the code manually:** + +1. Go to the [plans page](https://rotki.com/products) and choose a subscription tier. +2. Proceed to checkout. +3. In the Discount/Referral Code field, enter the code and click Apply code. +4. The discount and "Referral code applied" confirmation appear. + +![Checkout order summary with a referral code applied, showing the discount and updated total](/images/referrals/checkout-referral-applied.webp) + +::: info First payment only +A referral discount applies only to the first payment of a new subscription. Renewals and later subscriptions are charged at full price. ::: -## Benefits for Referrers +## Referrer Rewards (Account Credit) -### Current Status +When someone you referred makes their first qualifying purchase, you receive account credit based on what they paid. -Benefits for referrers (people sharing codes) are **coming soon**. +- Your balance and a full history of credit earned and used appear in the Account Credit section of your [subscription page](https://rotki.com/home/subscription). +- Credit is applied automatically to your subscription purchases, renewals, and upgrades. You do not need to enter anything. +- Credit is granted once per referred user, on their first non-upgrade purchase. -We're working on implementing rewards for users who successfully refer others to rotki premium. Stay tuned for announcements! +![Account Credit section showing the available balance and a credit history entry for a referral reward](/images/referrals/account-credit-populated.webp) -### Discount Limitations +::: warning How credit can be used +Account credit can only be applied to rotki subscription purchases and renewals. It cannot be redeemed for cash, refunded, or transferred to another account. +::: -For referees: +## Rules and Limitations -- 10% discount applies to first subscription only -- One referral code per subscription -- Cannot be combined with other promotions (unless specified) +- A referral discount applies to the first payment only. +- Only one code can be applied per checkout. Referral and discount codes share the same field and cannot be stacked. +- You cannot use your own referral code. +- Referral codes cannot be applied to plan upgrades, only to new subscriptions. +- Codes have a usage limit and an expiry date. An exhausted or expired code is rejected at checkout. ## Troubleshooting ### I can't create a referral code -If you can't create a referral code: - -1. Verify you have an **active** premium subscription -2. Check your subscription hasn't expired or been canceled -3. Refresh the page and try again -4. Contact [info@rotki.com](mailto:info@rotki.com) for assistance +1. Make sure your account's email address is confirmed. Creating a code requires a confirmed email. +2. Refresh the page and try again. +3. Contact [info@rotki.com](mailto:info@rotki.com) for assistance. ### My referral code isn't working -If someone reports your code doesn't work: +If someone reports your code does not work: -1. Verify the code was entered correctly (check for typos) -2. Ensure the code field is visible during checkout -3. Confirm your premium subscription is still active -4. Contact support with the specific error message +1. Verify the code was entered correctly and check for typos. +2. Confirm they are purchasing a new subscription, not an upgrade. Codes do not apply to upgrades. +3. Make sure they are not trying to use their own code. +4. The code may have reached its usage limit or expired. Contact support with the specific error message. ### The discount isn't applying -If the 10% discount doesn't show: +If the discount does not show at checkout: -1. Confirm the referral code was entered in the correct field -2. Check for error messages about the code -3. Try entering the code again (copy/paste to avoid typos) -4. Ensure it's a first-time subscription (renewals aren't discounted) -5. Contact [info@rotki.com](mailto:info@rotki.com) with details +1. Confirm the code was entered in the Discount/Referral Code field and Apply code was clicked. +2. If you used a share link, make sure the discount was not dismissed during checkout. +3. Check for any error message shown under the code field. +4. Ensure it is a first-time payment. Renewals and upgrades are not discounted. +5. Contact [info@rotki.com](mailto:info@rotki.com) with details. ### I lost my referral code -If you forgot your referral code: - -1. Go to your [subscription page](https://rotki.com/home/subscription) -2. Check the Referral section - your code should be displayed -3. If not shown, contact [info@rotki.com](mailto:info@rotki.com) for assistance - -### Where do I enter a referral code? +1. Go to your [subscription page](https://rotki.com/home/subscription). +2. Open the Referral Code section. Your code is displayed there. +3. If it is not shown, contact [info@rotki.com](mailto:info@rotki.com) for assistance. -When using someone's referral code: +### Where does my referral credit show up? -1. Select a plan on the [pricing page](https://rotki.com/pricing) -2. Click to purchase -3. Look for the **Referral Code** or **Promo Code** field during checkout -4. Enter the code before completing payment -5. Verify the discount is applied before finalizing +1. Go to your [subscription page](https://rotki.com/home/subscription). +2. Open the Account Credit section to see your current balance and full credit history. +3. Credit is applied automatically to your next purchase, renewal, or upgrade. diff --git a/premium/subscription.md b/premium/subscription.md index 304b716..0fa826f 100644 --- a/premium/subscription.md +++ b/premium/subscription.md @@ -47,10 +47,18 @@ An invoice is automatically generated for each payment and available immediately ## Creating Referral Codes -Premium subscribers can create referral codes to share with others. People using your code get 10% off their first subscription. +Any account with a confirmed email can create a referral code to share with others. People using your code get a discount on their first subscription, and you earn account credit when they subscribe. See [Referral Program](/premium/referrals) for detailed instructions on creating and sharing referral codes. +## Account Credit + +Credit earned through referrals and other rewards appears in the Account Credit section of your subscription page, along with a history of credit earned and used. Credit is applied automatically to your subscription purchases, renewals, and upgrades, so you do not need to enter anything. + +::: warning How credit can be used +Account credit can only be applied to rotki subscription purchases and renewals. It cannot be redeemed for cash, refunded, or transferred to another account. +::: + ## Canceling Your Subscription You can cancel your subscription at any time from your subscription page. diff --git a/public/images/referrals/account-credit-populated.webp b/public/images/referrals/account-credit-populated.webp new file mode 100644 index 0000000..a2778b4 Binary files /dev/null and b/public/images/referrals/account-credit-populated.webp differ diff --git a/public/images/referrals/checkout-referral-applied.webp b/public/images/referrals/checkout-referral-applied.webp new file mode 100644 index 0000000..9072482 Binary files /dev/null and b/public/images/referrals/checkout-referral-applied.webp differ diff --git a/public/images/referrals/referral-code-section.webp b/public/images/referrals/referral-code-section.webp new file mode 100644 index 0000000..3e7f206 Binary files /dev/null and b/public/images/referrals/referral-code-section.webp differ