diff --git a/docs/assets/images/choose-a-message-order.png b/docs/assets/images/choose-a-message-order.png new file mode 100644 index 00000000..55d639ed Binary files /dev/null and b/docs/assets/images/choose-a-message-order.png differ diff --git a/docs/assets/images/choose-a-template-type-to-create.png b/docs/assets/images/choose-a-template-type-to-create.png new file mode 100644 index 00000000..c7f908ed Binary files /dev/null and b/docs/assets/images/choose-a-template-type-to-create.png differ diff --git a/docs/assets/images/create-nhs-app-message-template.png b/docs/assets/images/create-nhs-app-message-template.png new file mode 100644 index 00000000..1ce97e0f Binary files /dev/null and b/docs/assets/images/create-nhs-app-message-template.png differ diff --git a/docs/pages/using-nhs-notify/create-and-submit-a-template.md b/docs/pages/using-nhs-notify/create-and-submit-a-template.md index 8d58e1d2..c8a0d610 100644 --- a/docs/pages/using-nhs-notify/create-and-submit-a-template.md +++ b/docs/pages/using-nhs-notify/create-and-submit-a-template.md @@ -8,6 +8,7 @@ parent: Using NHS Notify nav_order: 1 permalink: /using-nhs-notify/create-and-submit-a-template section: Writing a message +published: false --- To send an NHS App message, email, text message or letter with NHS Notify, you need to add a message template. diff --git a/docs/pages/using-nhs-notify/create-messages-with-nhs-notify.md b/docs/pages/using-nhs-notify/create-messages-with-nhs-notify.md new file mode 100644 index 00000000..6b2c4ea6 --- /dev/null +++ b/docs/pages/using-nhs-notify/create-messages-with-nhs-notify.md @@ -0,0 +1,93 @@ +--- +# Feel free to add content and custom Front Matter to this file. +# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults + +layout: page +title: Create messages with NHS Notify +redirect_from: /using-nhs-notify/create-and-submit-a-template +parent: Using NHS Notify +nav_order: 1 +permalink: /using-nhs-notify/create-messages-with-nhs-notify +section: Writing a message +--- + +Once you’ve been accepted to onboard with NHS Notify, you can: + +- create NHS App, email and text message templates, and upload letter templates +- add formatting, links and personalisation to your messages +- set up message plans and choose which message channels to use +- send test messages for NHS App message, email and text message templates +- review letter template previews before they’re sent +- submit message templates to NHS Notify to send your messages + + + +{% capture gpit_inset_text %} + + + +If you supply technology services to primary care organisations (GP IT), you'll need to use your own systems to create message templates. + +Find out more about which features are available if you're a [supplier of technology services to primary care (GP IT)]({% link pages/about/gpit.md %}). +{% endcapture %} +{% include components/inset-text.html text=gpit_inset_text %} + +You can create and submit message templates after you’re accepted to [onboard with NHS Notify]({% link pages/get-started/onboard-with-nhs-notify.md %}) and have access to our integration environment. + +You’ll also need a Care Identity to log in. We can help you set this up. + +{% include components/button.html + text="Log in" + url="https://notify.nhs.uk/auth?redirect=%2Ftemplates%2Fmessage-templates" + target="_blank" +%} + +## Create message templates + +Log in to your account to create templates for NHS App messages, text messages, emails and letters. + +{% include components/image-with-caption.html +src="choose-a-template-type-to-create.png" +alt="Image of an NHS Notify screen titled Choose a template type to create. Four options are presented as radio buttons, including NHS App message, email, text message (SMS), and letter. Text above the radio buttons asks the user to select one option. A black dot shows the NHS App message option has been selected. A green continue button is located at the bottom of the screen." +%} + +You can: + +- add formatting +- personalise your messages +- add links and URLs +- review and approve your messages + +You can use Markdown to format message content. You'll be able to read tips and guidance as you create your message templates. + +Find out more about [using NHS Notify]({% link pages/using-nhs-notify/using-nhs-notify.md %}). + +{% include components/image-with-caption.html +src="create-nhs-app-message-template.png" +alt="Image of an NHS Notify screen titled Create NHS App message template. An expandable content block provides guidance on naming templates. A small free text box provides space for adding a template name, and a larger free text box provides space for message content. The right side of the screen contains a list of expandable guidance content for personalisation and message formatting. A green save and preview button is located at the bottom of the screen." +%} + +## Set up message plans + +Use message plans to tell us how to send messages to your recipients. You can tell us which message channels to use and in what order. + +Message plans can help you send messages to recipients quickly, in the most cost-effective way. + +Find out more about [message plans]({% link pages/using-nhs-notify/message-plans.md %}). + +{% include components/image-with-caption.html +src="choose-a-message-order.png" +alt="Image of an NHS Notify screen titled Choose a message order. A variety of message order options are listed as radio buttons. Text above the radio buttons asks the user to select one option. A green save and continue button is located at the bottom of the screen, and linked text to the right gives the option to go back to the previous screen." +%} + +## Check how your messages perform + +NHS Notify lets you monitor your message performance over time. + +You'll be able to check the delivery statuses of your messages, with detailed status descriptions if messages fail. You’ll have access to: + +- our Power BI dashboard, if you have an nhs.net email address +- message status endpoints and callbacks, if you're using NHS Notify API +- daily reports of messages and channels, if you're using NHS Notify MESH + +Find out more about [message, channel and supplier status]({% link pages/using-nhs-notify/message-status.md %}). diff --git a/docs/pages/using-nhs-notify/using-nhs-notify.md b/docs/pages/using-nhs-notify/using-nhs-notify.md index 4f99eb6d..f8b1d597 100644 --- a/docs/pages/using-nhs-notify/using-nhs-notify.md +++ b/docs/pages/using-nhs-notify/using-nhs-notify.md @@ -13,11 +13,11 @@ This guidance is to help teams understand how to use NHS Notify. ## Writing a message -- [Create and submit a template]({% link pages/using-nhs-notify/create-and-submit-a-template.md %}) -- [Upload a letter]({% link pages/using-nhs-notify/upload-a-letter.md %}) +- [Create messages with NHS Notify]({% link pages/using-nhs-notify/create-messages-with-nhs-notify.md %}) - [Formatting]({% link pages/using-nhs-notify/formatting/formatting-overview.md %}) +- [Personalising your messages]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}) - [Links and URLs]({% link pages/using-nhs-notify/links-and-urls.md %}) -- [Personalisation]({% link pages/using-nhs-notify/personalising-your-messages/overview.md %}) +- [Uploading a letter]({% link pages/using-nhs-notify/upload-a-letter.md %}) - [Accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %}) - [Letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})