diff --git a/bundle-budget.json b/bundle-budget.json
index c8ccfbbee5..0a03a453ce 100644
--- a/bundle-budget.json
+++ b/bundle-budget.json
@@ -1,5 +1,5 @@
 {
-  "$comment": "Client JS bundle-size budgets captured from a known-good production build. `production` guards aggregate user-facing chunks, `routes` guards the Lighthouse journeys and the main work-mode pages (added by the work-mode speed review, 7 Oct 2026) against route-local growth (route baselines lowered about 100 KB on 7 Oct 2026 (scaled from a local build by the ratio to the baselineSource build, so they stay comparable with it) when the sign-in library moved out of the first load, so that saving cannot quietly regrow), and `mockups` is a looser design-scratch hygiene ceiling. The `production` baseline alone was raised on 9 Oct 2026 to a local build of the hospital roles change merged with main (5472.8 KiB), after its 145 KiB duplicated-chunk regression was removed: main had already reached +9.8% from the combined work-mode growth. Route baselines and baselineSource were left as they were. Refresh intentionally with `npm run check:bundle-budget -- --update`.",
+  "$comment": "Client JS bundle-size budgets captured from a known-good production build. `production` guards aggregate user-facing chunks, `routes` guards the Lighthouse journeys and the main work-mode pages (added by the work-mode speed review, 7 Oct 2026) against route-local growth (route baselines lowered about 100 KB on 7 Oct 2026 (scaled from a local build by the ratio to the baselineSource build, so they stay comparable with it) when the sign-in library moved out of the first load, so that saving cannot quietly regrow), and `mockups` is a looser design-scratch hygiene ceiling. The `production` baseline alone was raised on 9 Oct 2026 to a local build of the hospital roles change merged with main (5472.8 KiB), after its 145 KiB duplicated-chunk regression was removed: main had already reached +9.8% from the combined work-mode growth. Route baselines and baselineSource were left as they were. Refresh intentionally with `npm run check:bundle-budget -- --update`. On 13 Oct 2026 the owner approved resetting two route baselines, /roster/shifts (390.9 KiB) and /teaching/assessments (459.3 KiB), to a local production build of main at f4bcb55a4 (which matched CI's own measurement of that commit), because main had already reached +9.7% and +8.9% there. All other baselines were left as they were.",
   "enforce": true,
   "production": {
     "gzipBytes": 5604147,
@@ -42,7 +42,7 @@
       "tolerancePct": 10
     },
     "/roster/shifts": {
-      "gzipBytes": 365000,
+      "gzipBytes": 400282,
       "tolerancePct": 10
     },
     "/open-shifts": {
@@ -62,7 +62,7 @@
       "tolerancePct": 10
     },
     "/teaching/assessments": {
-      "gzipBytes": 432014,
+      "gzipBytes": 470323,
       "tolerancePct": 10
     },
     "/cme": {
diff --git a/docs/design-system/COMPONENTS.md b/docs/design-system/COMPONENTS.md
index 8af049e6bb..e4115d4809 100644
--- a/docs/design-system/COMPONENTS.md
+++ b/docs/design-system/COMPONENTS.md
@@ -1058,14 +1058,14 @@ This generated snapshot is a local source-derived inventory. It does not assert
 | `AnswerFooter`           | answer   | yes   | yes                | inherited-global-root | yes            | no                 |               1 |
 | `AsyncButton`            | controls | yes   | yes                | inherited-global-root | yes            | no                 |               5 |
 | `Breadcrumb`             | layout   | yes   | yes                | inherited-global-root | yes            | no                 |               1 |
-| `Button`                 | controls | yes   | yes                | inherited-global-root | yes            | no                 |             129 |
+| `Button`                 | controls | yes   | yes                | inherited-global-root | yes            | no                 |             128 |
 | `Checkbox`               | controls | yes   | yes                | inherited-global-root | yes            | no                 |              14 |
 | `Chip`                   | controls | yes   | yes                | inherited-global-root | yes            | no                 |               8 |
 | `ChoiceChip`             | controls | yes   | yes                | inherited-global-root | yes            | no                 |               7 |
 | `Citation`               | source   | yes   | yes                | inherited-global-root | yes            | no                 |               1 |
 | `CitationList`           | source   | yes   | yes                | inherited-global-root | yes            | no                 |               1 |
 | `ConfirmDialog`          | layout   | yes   | yes                | inherited-global-root | yes            | no                 |              13 |
-| `DateDisplay`            | source   | yes   | yes                | inherited-global-root | yes            | no                 |               4 |
+| `DateDisplay`            | source   | yes   | yes                | inherited-global-root | yes            | no                 |               3 |
 | `Disclosure`             | layout   | yes   | yes                | inherited-global-root | yes            | no                 |               3 |
 | `DisclosureGroup`        | layout   | yes   | yes                | inherited-global-root | yes            | no                 |               1 |
 | `DoseLine`               | answer   | yes   | yes                | no                    | yes            | no                 |               0 |
@@ -1078,7 +1078,7 @@ This generated snapshot is a local source-derived inventory. It does not assert
 | `FieldHint`              | feedback | yes   | yes                | inherited-global-root | yes            | no                 |               2 |
 | `FormField`              | controls | yes   | yes                | inherited-global-root | yes            | no                 |              18 |
 | `IconButton`             | controls | yes   | yes                | inherited-global-root | yes            | no                 |               3 |
-| `InlineNotice`           | feedback | yes   | yes                | inherited-global-root | yes            | no                 |              33 |
+| `InlineNotice`           | feedback | yes   | yes                | inherited-global-root | yes            | no                 |              32 |
 | `LinkAction`             | controls | yes   | yes                | no                    | yes            | no                 |               0 |
 | `LoadingPanel`           | feedback | yes   | yes                | inherited-global-root | yes            | no                 |              10 |
 | `MissingValue`           | feedback | yes   | yes                | inherited-global-root | yes            | no                 |              11 |
diff --git a/docs/design-system/adoption-manifest.json b/docs/design-system/adoption-manifest.json
index 82f65f4052..5aaf8a35a0 100644
--- a/docs/design-system/adoption-manifest.json
+++ b/docs/design-system/adoption-manifest.json
@@ -375,7 +375,6 @@
         "src/components/roster/manage/roster-approve-tab.tsx",
         "src/components/roster/manage/roster-cover-tab.tsx",
         "src/components/roster/manage/roster-decision-sheet.tsx",
-        "src/components/roster/manage/roster-manage-page.tsx",
         "src/components/roster/manage/roster-people-list.tsx",
         "src/components/roster/manage/roster-team-settings.tsx",
         "src/components/roster/requests/roster-dates-sheet.tsx",
@@ -509,7 +508,6 @@
         "src/components/roster/manage/roster-approve-tab.tsx",
         "src/components/roster/manage/roster-cover-tab.tsx",
         "src/components/roster/manage/roster-decision-sheet.tsx",
-        "src/components/roster/manage/roster-manage-page.tsx",
         "src/components/roster/manage/roster-people-list.tsx",
         "src/components/roster/manage/roster-team-settings.tsx",
         "src/components/roster/requests/roster-dates-sheet.tsx",
@@ -897,13 +895,11 @@
       "entryExported": true,
       "directImportFiles": [
         "src/components/answer/AnswerFooter.tsx",
-        "src/components/privacy-quiet-signal-page.tsx",
         "src/components/ui/retrieval-state-banner.tsx",
         "src/components/ui/verification-notice.tsx"
       ],
       "productImportFiles": [
         "src/components/answer/AnswerFooter.tsx",
-        "src/components/privacy-quiet-signal-page.tsx",
         "src/components/ui/retrieval-state-banner.tsx",
         "src/components/ui/verification-notice.tsx"
       ],
@@ -1437,7 +1433,6 @@
         "src/components/DocumentViewer.tsx",
         "src/components/calendar/calendar-subscribe.tsx",
         "src/components/clinical-dashboard/account-setup-dialog.tsx",
-        "src/components/clinical-dashboard/answer-crisis-banner.tsx",
         "src/components/clinical-dashboard/auth-panel.tsx",
         "src/components/clinical-dashboard/email-auth-form.tsx",
         "src/components/clinical-dashboard/medication-considerations.tsx",
@@ -1473,7 +1468,6 @@
         "src/components/DocumentViewer.tsx",
         "src/components/calendar/calendar-subscribe.tsx",
         "src/components/clinical-dashboard/account-setup-dialog.tsx",
-        "src/components/clinical-dashboard/answer-crisis-banner.tsx",
         "src/components/clinical-dashboard/auth-panel.tsx",
         "src/components/clinical-dashboard/email-auth-form.tsx",
         "src/components/clinical-dashboard/medication-considerations.tsx",
diff --git a/knip.json b/knip.json
index 3544d7a77c..f4618f36a4 100644
--- a/knip.json
+++ b/knip.json
@@ -10,7 +10,13 @@
     "*.config.{ts,mts,mjs,cjs}"
   ],
   "project": ["src/**/*.{ts,tsx}", "scripts/**/*.{ts,mjs,cjs}", "worker/**/*.ts", "eslint-rules/**/*.mjs"],
-  "ignore": ["src/lib/supabase/database.types.ts", "**/*mockup*", "supabase/functions/**", "docs/**"],
+  "ignore": [
+    "src/lib/supabase/database.types.ts",
+    "**/*mockup*",
+    "supabase/functions/**",
+    "docs/**",
+    "src/components/work-setup/work-setup-row.tsx"
+  ],
   "ignoreDependencies": [
     "mammoth",
     "qrcode",
diff --git a/public/offline.html b/public/offline.html
index 508e194d7b..c2f470426f 100644
--- a/public/offline.html
+++ b/public/offline.html
@@ -162,7 +162,7 @@
       .crisis-tel {
         display: inline-flex;
         align-items: center;
-        min-height: 2.75rem;
+        min-height: 3rem;
         margin-top: 0.35rem;
         color: var(--page-accent);
         font-size: 1.15rem;
@@ -370,25 +370,12 @@
       <!-- brand-mark:end -->
       <h1 id="offline-title">PsychSift is offline</h1>
       <p>
-        Reconnect to search, generate answers, or open private clinical documents and account data. This offline page
-        can still show the public crisis numbers and any Mental Health Act deadlines your clinician has signed off, as
-        quotes below.
-      </p>
-      <section class="on-call" id="on-call-offline" aria-labelledby="on-call-offline-title" hidden>
-        <h2 id="on-call-offline-title">On Call, saved on this phone</h2>
-        <p class="warning" id="on-call-offline-saved"></p>
-        <div id="on-call-offline-lists"></div>
-      </section>
-      <p class="privacy-note">
-        For privacy, the PWA cache stores only this offline screen and public application assets. It does not store or
-        replay clinical queries, answers, documents, uploads, signed URLs, or API responses. The numbers and quotes
-        below are public, non-patient information, not stored or replayed patient data, and each shows its source and
-        the date it was checked. If you use On Call, this screen can also show the shared On Call numbers your browser
-        already saved in the last seven days, never your personal entries; they are cleared when you sign out.
+        Reconnect to search, get answers, or open private clinical documents and account data. The numbers below work
+        without a connection.
       </p>
       <!-- offline-pack:start (generated by scripts/build-offline-pack.ts) -->
       <section aria-labelledby="offline-crisis-heading" class="offline-pack-section">
-        <h2 id="offline-crisis-heading">Crisis support numbers</h2>
+        <h2 id="offline-crisis-heading">Urgent numbers</h2>
         <ul class="crisis-list">
           <li class="crisis-item">
             <p class="crisis-name">Emergency services</p>
@@ -399,6 +386,23 @@ <h2 id="offline-crisis-heading">Crisis support numbers</h2>
               <a href="https://www.triplezero.gov.au/" target="_blank" rel="noopener noreferrer">Source</a>
             </p>
           </li>
+          <li class="crisis-item">
+            <p class="crisis-name">Poisons Information Centre</p>
+            <a class="crisis-tel" href="tel:131126">13 11 26</a>
+            <p class="crisis-availability">24 hours, every day</p>
+            <p class="crisis-caveat">
+              For overdose or poisoning advice. Call 000 if the person has collapsed or is not breathing.
+            </p>
+            <p class="crisis-checked">
+              Checked 13 October 2026 &middot;
+              <a
+                href="https://scgh.health.wa.gov.au/Our-Services/Service-directory/Poisons"
+                target="_blank"
+                rel="noopener noreferrer"
+                >Source</a
+              >
+            </p>
+          </li>
           <li class="crisis-item">
             <p class="crisis-name">Mental Health Emergency Response Line (MHERL) — Perth metropolitan</p>
             <a class="crisis-tel" href="tel:1300555788">1300 555 788</a>
@@ -482,6 +486,11 @@ <h2 id="offline-crisis-heading">Crisis support numbers</h2>
           </li>
         </ul>
       </section>
+      <section class="on-call" id="on-call-offline" aria-labelledby="on-call-offline-title" hidden>
+        <h2 id="on-call-offline-title">On Call, saved on this phone</h2>
+        <p class="warning" id="on-call-offline-saved"></p>
+        <div id="on-call-offline-lists"></div>
+      </section>
       <section aria-labelledby="offline-act-heading" class="offline-pack-section">
         <h2 id="offline-act-heading">Mental Health Act deadlines</h2>
         <p class="pack-caution">Reference only — check against the Act and your service's procedure.</p>
@@ -605,6 +614,13 @@ <h2 id="offline-act-heading">Mental Health Act deadlines</h2>
         </ul>
       </section>
       <!-- offline-pack:end -->
+      <p class="privacy-note">
+        For privacy, this page stores only this offline screen and public application assets. It does not store or
+        replay clinical queries, answers, documents, uploads, signed URLs, or API responses. The numbers and quotes
+        above are public, non-patient information, each with its source and the date it was checked. If you use On Call,
+        this screen can also show the shared On Call numbers saved on this phone in the last seven days, never your
+        personal entries; they are cleared when you sign out.
+      </p>
       <a class="retry" href="/">Try again</a>
     </main>
     <script>
diff --git a/public/sw.js b/public/sw.js
index 2741dabaeb..4435c93c75 100644
--- a/public/sw.js
+++ b/public/sw.js
@@ -7,7 +7,7 @@
  */
 
 const CACHE_PREFIX = "clinical-kb-pwa-";
-const CACHE_VERSION = "2026-10-11-v1";
+const CACHE_VERSION = "2026-10-13-v1";
 const SHELL_CACHE = `${CACHE_PREFIX}shell-${CACHE_VERSION}`;
 const STATIC_CACHE = `${CACHE_PREFIX}static-${CACHE_VERSION}`;
 const STATIC_CACHE_PREFIX = `${CACHE_PREFIX}static-`;
diff --git a/scripts/build-offline-pack.ts b/scripts/build-offline-pack.ts
index 53f658f93f..fab518ff68 100644
--- a/scripts/build-offline-pack.ts
+++ b/scripts/build-offline-pack.ts
@@ -34,7 +34,7 @@ import { resolve } from "node:path";
 
 import { format, resolveConfig } from "prettier";
 
-import { WA_CRISIS_CONTACTS, type PublicCrisisContact } from "@/lib/crisis-contacts";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS, type PublicCrisisContact } from "@/lib/crisis-contacts";
 import { isReviewedTimeframe, type MhaTimeframeEntry } from "@/lib/mha-timeline";
 import { isDirectEntrypoint } from "./lib/is-entrypoint.mjs";
 
@@ -189,7 +189,7 @@ function renderCrisisContact(contact: PublicCrisisContact): string {
 function renderCrisisSection(contacts: readonly PublicCrisisContact[]): string {
   const items = contacts.map(renderCrisisContact).join("\n");
   return `      <section aria-labelledby="offline-crisis-heading" class="offline-pack-section">
-        <h2 id="offline-crisis-heading">Crisis support numbers</h2>
+        <h2 id="offline-crisis-heading">Urgent numbers</h2>
         <ul class="crisis-list">
 ${items}
         </ul>
@@ -241,9 +241,28 @@ ${items}
  */
 export function buildOfflinePackMarkup(timeframesPath: string): string {
   const reviewed = loadReviewedTimeframes(timeframesPath);
-  return `${renderCrisisSection(WA_CRISIS_CONTACTS)}${renderActSection(reviewed)}`;
+  return `${renderCrisisSection(offlineCrisisContacts())}\n${ON_CALL_SAVED_SECTION}${renderActSection(reviewed)}`;
 }
 
+/**
+ * The offline page's numbers, urgent first (design audit D06, 13 Oct 2026): 000, then the
+ * Poisons Information Centre, then the rest of the shared crisis list in its own order.
+ */
+export function offlineCrisisContacts(): PublicCrisisContact[] {
+  const [emergency, ...rest] = WA_CRISIS_CONTACTS;
+  return [emergency, POISONS_INFORMATION_CONTACT, ...rest];
+}
+
+/**
+ * The On Call numbers this phone already saved, filled in by the page's own script. Sits between
+ * the crisis numbers and the Act quotes, so the numbers a doctor rings come before anything to read.
+ */
+const ON_CALL_SAVED_SECTION = `      <section class="on-call" id="on-call-offline" aria-labelledby="on-call-offline-title" hidden>
+        <h2 id="on-call-offline-title">On Call, saved on this phone</h2>
+        <p class="warning" id="on-call-offline-saved"></p>
+        <div id="on-call-offline-lists"></div>
+      </section>`;
+
 /**
  * Replaces the region between the offline-pack sentinels in `currentHtml` with
  * `markup`, leaving the rest of the document untouched. Throws if the
diff --git a/src/app/(search-app)/forms/clock/page.tsx b/src/app/(search-app)/forms/clock/page.tsx
index 33eac86478..401f7e1b72 100644
--- a/src/app/(search-app)/forms/clock/page.tsx
+++ b/src/app/(search-app)/forms/clock/page.tsx
@@ -6,7 +6,7 @@ import { consolidatedModeSearchPath } from "@/lib/consolidated-mode-home-redirec
 import { mhaClockForms } from "@/lib/psychiatry-hub/mha-clock-forms";
 
 export const metadata: Metadata = {
-  title: "MHA clock | PsychSift",
+  title: "MHA time limits | PsychSift",
   description: "Every Mental Health Act form you are holding, with how long it has been running and its time limits.",
 };
 
diff --git a/src/app/(search-app)/psychiatry/mha-clock/page.tsx b/src/app/(search-app)/psychiatry/mha-clock/page.tsx
index ed3cd9e4d4..7a49693f1c 100644
--- a/src/app/(search-app)/psychiatry/mha-clock/page.tsx
+++ b/src/app/(search-app)/psychiatry/mha-clock/page.tsx
@@ -4,7 +4,7 @@ import { MhaClockPage } from "@/components/psychiatry/mha-clock-page";
 import { mhaClockForms } from "@/lib/psychiatry-hub/mha-clock-forms";
 
 export const metadata: Metadata = {
-  title: "MHA clock | PsychSift",
+  title: "MHA time limits | PsychSift",
   description: "Every Mental Health Act form you are holding, with how long it has been running and its time limits.",
 };
 
diff --git a/src/app/api/answer/route.ts b/src/app/api/answer/route.ts
index f4e944c6f6..7786d11c35 100644
--- a/src/app/api/answer/route.ts
+++ b/src/app/api/answer/route.ts
@@ -18,6 +18,7 @@ import { queryClassForClinicalMode, queryForClinicalMode } from "@/lib/clinical-
 import { resolveSearchScope } from "@/lib/search-scope";
 import { resolveRetrievalAccessScope } from "@/lib/owner-scope";
 import { parseJsonBody } from "@/lib/validation/body";
+import { rejectPatientDetailQuestion } from "@/lib/clinical-question-patient-check-server";
 import {
   buildGovernedAnswerClientResponse,
   buildGovernedDemoAnswerClientResponse,
@@ -69,6 +70,9 @@ export async function POST(request: Request) {
   let body: AnswerRequestBody | null = null;
   try {
     const answerBody = await parseJsonBody(request, answerRequestSchema, "Invalid answer request.");
+    // Refuse a question that looks like it holds a patient detail before it reaches the
+    // AI service (audit S2, 2026-10-13). The page checks first; this is the backstop.
+    rejectPatientDetailQuestion(answerBody);
     if (answerBody.summaryMode) {
       return jsonError(
         new PublicApiError("Document summaries require the streaming answer endpoint.", 400, {
diff --git a/src/app/api/answer/stream/route.ts b/src/app/api/answer/stream/route.ts
index b46f16a49e..59e7ce3b35 100644
--- a/src/app/api/answer/stream/route.ts
+++ b/src/app/api/answer/stream/route.ts
@@ -33,6 +33,7 @@ import { safeErrorLogDetails } from "@/lib/privacy";
 import { buildServerTimingHeader, preambleServerTimingEntries } from "@/lib/server-timing";
 import { startSseHeartbeat } from "@/lib/sse-heartbeat";
 import { parseJsonBody } from "@/lib/validation/body";
+import { rejectPatientDetailQuestion } from "@/lib/clinical-question-patient-check-server";
 import { answerRequestSchema, type AnswerRequestBody } from "@/lib/validation/answer-request";
 import type { AnswerStreamEventMap, AnswerStreamEventName } from "@/lib/answer-stream-contract";
 import { toPublicAnswerProgressEvent } from "@/lib/answer-progress-public";
@@ -309,6 +310,9 @@ function streamAnswer(
 export async function POST(request: Request) {
   try {
     const body = await parseJsonBody(request, answerRequestSchema, "Invalid answer request.");
+    // Refuse a question that looks like it holds a patient detail before it reaches the
+    // AI service (audit S2, 2026-10-13). The page checks first; this is the backstop.
+    rejectPatientDetailQuestion(body);
     const streamAbortController = new AbortController();
     const streamSignal = mergeAbortSignals([request.signal, streamAbortController.signal]);
     if (isDemoMode()) return streamAnswer(body, resolveRetrievalAccessScope(), streamSignal, streamAbortController);
diff --git a/src/app/globals.css b/src/app/globals.css
index 489d94750c..6fcde2200a 100644
--- a/src/app/globals.css
+++ b/src/app/globals.css
@@ -2781,6 +2781,22 @@ html[data-motion="reduced"] .shared-compare-tray-layer[data-scroll-hidden="true"
   vertical-align: baseline;
 }
 
+/* The tap area. The box above is ~18px, far under the 48px tap rule, and it cannot
+   grow without growing the line box. This invisible square, centred on the mark,
+   takes the tap instead: absolutely positioned, so it changes neither the visible
+   size nor the text flow (audit D05, 2026-10-13). Adjacent marks in a cluster
+   overlap here; the later mark paints last and takes a tap in the overlap, which
+   still opens a source of that same sentence. */
+.answer-source-mark::before {
+  content: "";
+  position: absolute;
+  left: 50%;
+  top: 50%;
+  width: max(100%, var(--spacing-tap));
+  height: var(--spacing-tap);
+  transform: translate(-50%, -50%);
+}
+
 /* The partial-support glyph. One glyph reads at this size; a dotted underline
    and a 1px bottom border were both tried under it and neither draws. */
 .answer-source-mark-star {
diff --git a/src/app/mode-band.css b/src/app/mode-band.css
index 1c9b2646d3..b0b9083606 100644
--- a/src/app/mode-band.css
+++ b/src/app/mode-band.css
@@ -96,16 +96,6 @@
   white-space: nowrap;
 }
 
-.mode-band__date {
-  min-width: 0;
-  overflow: hidden;
-  text-overflow: ellipsis;
-  white-space: nowrap;
-  font-size: var(--text-sm, 0.875rem);
-  font-weight: 500;
-  color: var(--text-muted);
-}
-
 .mode-band__customise {
   flex: none;
   display: inline-flex;
@@ -126,9 +116,13 @@
   cursor: pointer;
 }
 
+/* A long one-word title ("Psychiatry") never cuts off at 320 px with large text:
+   it scales with the band's width, which only bites when the text is enlarged,
+   then breaks inside the word as a last resort. */
 .mode-band__title {
   margin: 0;
-  font-size: var(--text-3xl, 1.875rem);
+  font-size: min(var(--text-3xl, 1.875rem), 12cqi);
+  overflow-wrap: break-word;
   font-weight: 700;
   letter-spacing: -0.02em;
   line-height: var(--mode-band-title-leading);
diff --git a/src/app/work-mode.css b/src/app/work-mode.css
index 0f284e595c..c84bd6b77a 100644
--- a/src/app/work-mode.css
+++ b/src/app/work-mode.css
@@ -516,14 +516,14 @@ html[data-motion="reduced"] .work-band__mark {
   line-height: var(--work-leading-meta);
   font-variant-numeric: tabular-nums;
   color: var(--work-ink-muted);
-  white-space: nowrap;
-  overflow: hidden;
-  text-overflow: ellipsis;
+  /* Page state, never cut off (audit D19): a long line wraps. */
+  overflow-wrap: anywhere;
 }
 
 .work-band__title {
   margin: 0;
-  font-size: 1.5625rem;
+  /* Scales with the band only when large text would cut it off (see .mode-band__title). */
+  font-size: min(1.5625rem, 10cqi);
   font-weight: 700;
   letter-spacing: -0.025em;
   line-height: var(--work-leading-title);
@@ -538,11 +538,7 @@ html[data-motion="reduced"] .work-band__mark {
   box-sizing: border-box;
 }
 
-.work-band__action-slot {
-  display: contents;
-}
-
-/* A page's own action under the band (My Day's Edit): a glass pill. */
+/* The band's corner action (the page's Favourite heart, audit D18). */
 .work-band .mode-band__customise,
 .work-band__action {
   flex: none;
@@ -623,8 +619,7 @@ html[data-motion="reduced"] .work-band__mark {
   }
 
   /* The page's one glass action steps under the title, so a long title word
-     wraps whole instead of running under it, and the eyebrow wraps rather
-     than cutting off. */
+     wraps whole instead of running under it. */
   .work-band__head {
     flex-wrap: wrap;
   }
@@ -637,10 +632,6 @@ html[data-motion="reduced"] .work-band__mark {
   .work-band__action {
     margin-left: auto;
   }
-
-  .work-band__eyebrow {
-    white-space: normal;
-  }
 }
 
 .work-band__tab {
@@ -1814,16 +1805,17 @@ a.work-hero:focus-visible {
   font-variant-numeric: tabular-nums;
 }
 
-/* Tags: small caps status words. Flat tints. */
+/* Tags: status words in sentence case (design audit D20, 13 Oct 2026: no
+   capitals, "Not started" rather than "NOT STARTED"). Flat tints. */
 .work-tag {
   display: inline-block;
   padding: calc(var(--spacing) * 0.75) calc(var(--spacing) * 2);
   border-radius: var(--radius-pill);
   font-size: var(--text-xs, 0.75rem);
   font-weight: 700;
-  letter-spacing: 0.06em;
+  letter-spacing: 0;
   line-height: var(--work-leading-tag);
-  text-transform: uppercase;
+  text-transform: none;
   white-space: nowrap;
   background: var(--mode-identity-soft);
   color: var(--mode-identity);
@@ -2069,6 +2061,18 @@ a.work-hero:focus-visible {
   color: var(--work-ink);
 }
 
+/* A row action on a list with many rows (Log, Tag one, Attach): a grey pill, so
+   the screen's one coloured button stays the next step (design audit D08,
+   13 Oct 2026; Teaching Today's row actions are the model). */
+.work-button[data-variant="grey"] {
+  color: var(--work-ink);
+}
+
+.work-button[data-variant="grey"]::before {
+  background: var(--work-wash);
+  box-shadow: var(--work-edge-inset) var(--work-line);
+}
+
 .work-button[data-size="wide"] {
   width: 100%;
   min-height: 3rem;
@@ -3049,6 +3053,33 @@ html[data-large-text]
   overflow: visible;
 }
 
+/* A chip row that normally scrolls sideways (CPD Log's filters, AI Search's
+   area chips) wraps onto more lines instead, so no chip sits past the right
+   edge at 320px (design audit D17, 13 Oct 2026). Each chip keeps its label on
+   one line. */
+html[data-large-text] [data-large-text-wrap] {
+  flex-wrap: wrap;
+  overflow-x: visible;
+  row-gap: 0;
+  mask-image: none;
+  animation: none;
+}
+
+/* An equal-width segmented control (Renewals' Soonest, By group, Personal)
+   lets a segment that no longer fits move to a second row rather than squeeze
+   its word past the edge (design audit D17). */
+html[data-large-text] main [role="radiogroup"][data-layout="equal"] {
+  flex-wrap: wrap;
+}
+
+html[data-large-text] main [role="radiogroup"][data-layout="equal"] > [role="radio"] {
+  flex: 1 1 auto;
+}
+
+html[data-large-text] main [role="radiogroup"][data-layout="equal"] > [role="radio"] .truncate {
+  white-space: nowrap;
+}
+
 /* A fixed-height chip grows with its wrapped label. */
 html[data-large-text] :is(main, [role="dialog"], [data-inpage-sticky-header]) .truncate.h-7\.5 {
   height: auto;
diff --git a/src/components/ClinicalDashboard.tsx b/src/components/ClinicalDashboard.tsx
index 284d46356c..1d687e25ff 100644
--- a/src/components/ClinicalDashboard.tsx
+++ b/src/components/ClinicalDashboard.tsx
@@ -58,6 +58,7 @@ import { SystemNotice, DegradedNoticeFrame } from "@/components/clinical-dashboa
 import { resolveModeHomeCanvasClass } from "@/components/clinical-dashboard/mode-home-canvas";
 import { sanitizeAnswerDisplayText } from "@/components/clinical-dashboard/display-text";
 import { AnswerCancelledNotice } from "@/components/clinical-dashboard/answer-cancelled-notice";
+import { AnswerProviderNotice } from "@/components/clinical-dashboard/answer-provider-notice";
 import { isPreformattedGroundedAnswer } from "@/components/clinical-dashboard/answer-content";
 import {
   AnswerProgress,
@@ -191,7 +192,7 @@ import {
 } from "@/lib/private-search-scope";
 import { parseApiErrorResponse } from "@/lib/api-client-error";
 import { answerLifecycleReducer, initialAnswerLifecycle } from "@/lib/answer-lifecycle";
-import { hasCrisisWording } from "@/lib/crisis-wording";
+import { hasCrisisWording, hasOverdoseWording } from "@/lib/crisis-wording";
 import { useDeferredRegistrySearch } from "@/components/clinical-dashboard/use-deferred-registry-search";
 import { buildAnswerFollowUpQuery, buildAnswerFollowUpSuggestions } from "@/lib/answer-follow-up";
 import {
@@ -238,6 +239,16 @@ import {
   PriorAnswerTurnSurface,
 } from "@/components/clinical-dashboard/answer-thread-turn";
 import type { AnswerFeedbackType } from "@/lib/answer-feedback";
+// Loaded on the first Answer question rather than with the page (bundle budget, 2026-10-13).
+function loadClinicalQuestionPatientCheck() {
+  return import("@/lib/clinical-question-patient-check");
+}
+
+// A question is never sent unchecked: when the check cannot load (a dropped connection),
+// Ask stops with this and the next Ask tries the download again.
+const PATIENT_CHECK_UNAVAILABLE =
+  "Could not check your question for patient details. Check your connection and try again.";
+
 export type { AnswerFeedbackType } from "@/lib/answer-feedback";
 export function ClinicalDashboard(props: ClinicalDashboardProps = {}) {
   return (
@@ -1658,14 +1669,29 @@ function ClinicalDashboardContent({
     const trimmedQuery = searchText.trim();
     if (!trimmedQuery) return;
     const modeSearch = appModeSearchConfig(targetMode);
+    const isDifferentialsMode = modeSearch.resultKind === "differentials";
+    const isAnswerRequest = modeSearch.resultKind === "answer";
+    if (isAnswerRequest) {
+      // A mode switch, Stop or newer search while the check loads makes this submission stale.
+      const submittedSeq = searchRequestSeqRef.current;
+      const patientCheck = await loadClinicalQuestionPatientCheck().catch(() => null);
+      if (submittedSeq !== searchRequestSeqRef.current) return;
+      if (!patientCheck) {
+        setActionNotice({ tone: "warning", message: PATIENT_CHECK_UNAVAILABLE });
+        return;
+      }
+      const patientDetail = patientCheck.clinicalQuestionPatientDetail(trimmedQuery);
+      if (patientDetail) {
+        setActionNotice({ tone: "warning", message: patientCheck.clinicalQuestionPatientDetailMessage(patientDetail) });
+        return;
+      }
+    }
     const targetQueryMode = appModeQueryMode(targetMode, queryModeOverride);
     const privateScopeRef =
       scopeRefOverride ??
       (selectedDocumentIds.length > 0 && auth.session?.user.id
         ? (persistPrivateSearchScope(window.sessionStorage, auth.session.user.id, selectedDocumentIds) ?? undefined)
         : undefined);
-    const isDifferentialsMode = modeSearch.resultKind === "differentials";
-    const isAnswerRequest = modeSearch.resultKind === "answer";
     // Note: no automatic mode-default label scope for Services/Forms. Applying
     // one on every search routed resolveSearchScope's label path over the whole
     // library, whose single `document_labels.in(<all ids>)` request produces an
@@ -2007,6 +2033,24 @@ function ClinicalDashboardContent({
 
   async function ask(searchText = query, contextOverride?: SearchNavigationContext, replaceExistingAnswer = false) {
     const trimmedQuery = searchText.trim();
+    // A Clinical question goes to an overseas AI service. One that looks like it holds a patient
+    // detail is not sent, saved as a recent question or written into the address bar (audit S2,
+    // 2026-10-13). The composer already disables Ask for it; this covers every other way in
+    // (a link with ?run=1, a recent question). The answer API refuses it again.
+    if (searchMode === "answer" && trimmedQuery) {
+      const submittedSeq = searchRequestSeqRef.current;
+      const patientCheck = await loadClinicalQuestionPatientCheck().catch(() => null);
+      if (submittedSeq !== searchRequestSeqRef.current) return;
+      if (!patientCheck) {
+        setActionNotice({ tone: "warning", message: PATIENT_CHECK_UNAVAILABLE });
+        return;
+      }
+      const patientDetail = patientCheck.clinicalQuestionPatientDetail(trimmedQuery);
+      if (patientDetail) {
+        setActionNotice({ tone: "warning", message: patientCheck.clinicalQuestionPatientDetailMessage(patientDetail) });
+        return;
+      }
+    }
     const effectiveQueryMode = contextOverride?.queryMode ?? queryMode;
     const effectiveScopeFilters = contextOverride?.scopeFilters ?? scopeFilters;
     const privateScopeRef =
@@ -2151,6 +2195,7 @@ function ClinicalDashboardContent({
   }
 
   function crossModeSearch(mode: AppModeId, crossQuery: string) {
+    // An Answer cross-search reaches executeSearch, which holds back patient details.
     if (mode === "favourites" && !favouritesAccessible) {
       openAccountSetup("favourites");
       return;
@@ -3337,8 +3382,9 @@ function ClinicalDashboardContent({
 
                 {activeModeResultKind === "answer" &&
                 (loading || answer) &&
-                hasCrisisWording(answerLifecycle.query ?? latestAnswerQuery) ? (
-                  <AnswerCrisisBanner />
+                (hasCrisisWording(answerLifecycle.query ?? latestAnswerQuery) ||
+                  hasOverdoseWording(answerLifecycle.query ?? latestAnswerQuery)) ? (
+                  <AnswerCrisisBanner query={answerLifecycle.query ?? latestAnswerQuery} />
                 ) : null}
 
                 {matchedEmergencyProtocols.map((protocol) => (
@@ -3391,15 +3437,22 @@ function ClinicalDashboardContent({
                   // mode-specific branch so picking a mode on `/` changes only its
                   // presentation and composer target; mode-owned content stays behind
                   // its own route (/tools, /favourites, /dsm, …).
-                  <SharedHomeEmptyState
-                    modeId={searchMode}
-                    desktopComposerSlotId={desktopHomeComposerSlotId}
-                    recentQueries={recentQueries}
-                    onSelectRecent={(recentQuery) => {
-                      setQuery(recentQuery);
-                      void ask(recentQuery);
-                    }}
-                  />
+                  <>
+                    <SharedHomeEmptyState
+                      modeId={searchMode}
+                      desktopComposerSlotId={desktopHomeComposerSlotId}
+                      recentQueries={recentQueries}
+                      onSelectRecent={(recentQuery) => {
+                        setQuery(recentQuery);
+                        void ask(recentQuery);
+                      }}
+                    />
+                    {/* Before the first question is sent (owner decision, 13 Oct 2026): where an
+                        Answer question goes. Below the home content, so the composer never moves. */}
+                    {searchMode === "answer" && !clientDemoMode ? (
+                      <AnswerProviderNotice className="mt-2" testId="answer-provider-notice-home" />
+                    ) : null}
+                  </>
                 ) : activeModeResultKind === "differentials" ? (
                   <DifferentialsHome
                     query={query}
@@ -3561,6 +3614,12 @@ function ClinicalDashboardContent({
                         generating={loading}
                         onScopeDocument={handleScopeDocument}
                       />
+                      {/* Once per page, under the latest answer: where a question goes (audit S3). */}
+                      {explicitDemoMode ||
+                      answer.demoMode === true ||
+                      answer.fallbackMode === "non_production_demo" ? null : (
+                        <AnswerProviderNotice className="mt-1" />
+                      )}
                     </>
                   ) : null
                 ) : null}
diff --git a/src/components/admin/admin-crisis-lines.tsx b/src/components/admin/admin-crisis-lines.tsx
index 348274bdc5..16f4a8ad32 100644
--- a/src/components/admin/admin-crisis-lines.tsx
+++ b/src/components/admin/admin-crisis-lines.tsx
@@ -1,118 +1,19 @@
 "use client";
 
-import { Phone } from "lucide-react";
-import { useState } from "react";
+import { CrisisLinesCard } from "@/components/crisis-lines-card";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
 
-import { focusRing } from "@/components/card-recipes";
-import { spokenModeNumber } from "@/components/mode-kit/dates";
-import { ModeDialSheet } from "@/components/mode-kit/dial-sheet";
-import {
-  modeCallDiscShape,
-  modeDot,
-  modeInsetHairline,
-  modePressable,
-  modeTapArea,
-} from "@/components/mode-kit/recipes";
-import { modeNameText, modeNumberText } from "@/components/mode-kit/type";
-import { cn } from "@/components/ui-primitives";
-import { WA_CRISIS_CONTACTS, type PublicCrisisContact } from "@/lib/crisis-contacts";
-import { displayPhoneNumber } from "@/lib/admin/phone-display";
-import { formatUpdatedMonth } from "@/lib/admin/renewal-dates";
-
-/**
- * One crisis line, laid out to stay short at phone width: the name, the
- * number and the call disc share one line, and the hours, the caveat and the
- * updated month sit beneath in small muted text across the row's full width.
- * Every word of the shared list is shown; nothing is truncated. The number is
- * a button that opens the kit's dialling sheet, and the call disc is the
- * `tel:` link inside a 48px tap area, named with the digits spaced out.
- */
-function CrisisLineRow({ contact }: { contact: PublicCrisisContact }) {
-  const [sheetOpen, setSheetOpen] = useState(false);
-  const testId = `admin-help-crisis-${contact.id}`;
-  const emergency = contact.isEmergencyService;
-  const number = {
-    display: displayPhoneNumber(contact.telephoneDisplay, "outside"),
-    tel: `tel:${contact.telephoneUri}`,
-  };
-  const spoken = spokenModeNumber(number.display);
-
-  return (
-    <li data-testid={testId} className={cn(modeInsetHairline, "grid min-w-0 gap-0.5 pb-2 pl-3 pr-1")}>
-      <div className="flex min-w-0 items-center gap-1">
-        <span className="flex min-w-0 flex-1 items-center gap-1.5">
-          {emergency ? (
-            <span
-              aria-hidden="true"
-              data-admin-red="emergency-number"
-              data-testid={`${testId}-emergency-dot`}
-              className={cn(modeDot, "bg-[color:var(--danger)]")}
-            />
-          ) : null}
-          <span className={cn(modeNameText, "min-w-0 break-words text-sm leading-5 text-[color:var(--text-heading)]")}>
-            {contact.name}
-          </span>
-        </span>
-        <button
-          type="button"
-          aria-haspopup="dialog"
-          aria-label={`${contact.name}, ${spoken}. Show dialling options`}
-          onClick={() => setSheetOpen(true)}
-          className={cn(
-            focusRing,
-            modePressable,
-            modeNumberText,
-            "min-h-12 min-w-12 shrink-0 whitespace-nowrap rounded-md px-1 text-right text-sm text-[color:var(--text)]",
-          )}
-          data-testid={`${testId}-number`}
-        >
-          {number.display}
-        </button>
-        <a
-          href={number.tel}
-          aria-label={`Call ${contact.name}, ${spoken}`}
-          className={cn(modeTapArea, focusRing, "rounded-full")}
-          data-testid={`${testId}-call`}
-        >
-          <span aria-hidden="true" className={emergency ? modeCallDiscShape.emergency : modeCallDiscShape.neutral}>
-            <Phone aria-hidden="true" strokeWidth={1.5} className="size-icon-md" />
-          </span>
-        </a>
-      </div>
-      <p className="-mt-1.5 break-words pr-2 text-xs leading-4 text-[color:var(--text-muted)]">
-        {contact.availability} · <span>Updated {formatUpdatedMonth(contact.verifiedOn)}</span>
-      </p>
-      {contact.caveat ? (
-        <p className="break-words pr-2 text-xs leading-4 text-[color:var(--text-muted)]">{contact.caveat}</p>
-      ) : null}
-      <ModeDialSheet
-        open={sheetOpen}
-        onClose={() => setSheetOpen(false)}
-        label={contact.name}
-        number={number}
-        testId={`${testId}-sheet`}
-      />
-    </li>
-  );
-}
+const ADMIN_CRISIS_CONTACTS = [...WA_CRISIS_CONTACTS, POISONS_INFORMATION_CONTACT];
 
 /**
  * Crisis lines, first on every state of Help (spec: "Crisis lines sit at the
- * top, reusing the app's existing crisis list"). A flat white work card (work-mode
- * redesign, owner request 6 Oct 2026), no tint,
- * no red border — where 000 alone gets the kit's quiet-red emergency disc and
- * dot, and every other number the neutral disc. Never filtered by "Find in
- * Help", and never hidden by a failed load: this section renders before that
- * check.
+ * top, reusing the app's existing crisis list"), then the Poisons Information
+ * Centre. A flat white work card (work-mode redesign, owner request 6 Oct 2026),
+ * no tint, no red border. Never filtered by "Find in Help", and never hidden by a
+ * failed load: this section renders before that check.
  */
 export function AdminCrisisLines() {
   return (
-    <section data-testid="admin-help-crisis" aria-label="Crisis lines" className="work-card overflow-hidden">
-      <ul role="list" className="pt-2">
-        {WA_CRISIS_CONTACTS.map((contact) => (
-          <CrisisLineRow key={contact.id} contact={contact} />
-        ))}
-      </ul>
-    </section>
+    <CrisisLinesCard contacts={ADMIN_CRISIS_CONTACTS} testId="admin-help-crisis" rowTestIdPrefix="admin-help-crisis" />
   );
 }
diff --git a/src/components/admin/admin-help-page.tsx b/src/components/admin/admin-help-page.tsx
index 5f7bc5cf6e..a380ee1bb4 100644
--- a/src/components/admin/admin-help-page.tsx
+++ b/src/components/admin/admin-help-page.tsx
@@ -16,9 +16,9 @@ import { ADMIN_HELP_SECTIONS } from "@/components/admin/admin-page-sections";
 import { AdminPinnedNumbers } from "@/components/admin/admin-pinned-numbers";
 import { AdminShowAll } from "@/components/admin/admin-show-all";
 import { inPageAnchor } from "@/components/in-page-nav/in-page-nav-classes";
-import { ModeBandAction, PageTitleUnderBand } from "@/components/mode-band/mode-band";
+import { PageTitleUnderBand } from "@/components/mode-band/mode-band";
 import { ModeModuleSkeleton } from "@/components/mode-kit/module-skeleton";
-import { WorkButton, WorkGlassButton, WorkSectionLabel } from "@/components/mode-kit/work";
+import { WorkButton, WorkSectionLabel } from "@/components/mode-kit/work";
 import { onCallEntryAnchorId } from "@/components/on-call/on-call-page-anchors";
 import { TextField } from "@/components/ui/text-field";
 import { cn } from "@/components/ui-primitives";
@@ -163,24 +163,10 @@ export function AdminHelpPage({ now: nowProp }: { now?: Date } = {}) {
             />
           </div>
           {canAdd ? (
-            // The band's plus when the band is shown (spec item 6), otherwise a plain button beside the box.
-            <ModeBandAction>
-              {(underBand) =>
-                underBand ? (
-                  <WorkGlassButton
-                    icon={Plus}
-                    label="Add your own"
-                    onClick={openNewEntry}
-                    className="work-band__action"
-                    testId="admin-help-add"
-                  />
-                ) : (
-                  <WorkButton variant="secondary" icon={Plus} testId="admin-help-add" onClick={openNewEntry}>
-                    Add your own
-                  </WorkButton>
-                )
-              }
-            </ModeBandAction>
+            // Beside the box, in the page: the band's corner is for Favourite only (audit D18).
+            <WorkButton variant="secondary" icon={Plus} testId="admin-help-add" onClick={openNewEntry}>
+              Add your own
+            </WorkButton>
           ) : null}
         </div>
         {/* role="status" is already a polite live region, so no aria-live beside it (SPEC §9.2). */}
diff --git a/src/components/admin/admin-renewals-page.tsx b/src/components/admin/admin-renewals-page.tsx
index a38310b65c..2f3d01d601 100644
--- a/src/components/admin/admin-renewals-page.tsx
+++ b/src/components/admin/admin-renewals-page.tsx
@@ -28,7 +28,7 @@ import { PersonalRenewalsList } from "@/components/admin/renewals/personal-list"
 import { RecordDatesSheet, type RecordDatesReadOnly } from "@/components/admin/renewals/record-dates-sheet";
 import { RenewalsShowFilterList } from "@/components/admin/renewals/show-filter-list";
 import { AccountSetupDialog } from "@/components/clinical-dashboard/account-setup-dialog";
-import { ModeBandAction, PageTitleUnderBand, useModeBandHeading } from "@/components/mode-band/mode-band";
+import { PageTitleUnderBand, useModeBandHeading } from "@/components/mode-band/mode-band";
 import { WorkButton, WorkCard, WorkDock, WorkGlassButton, WorkIconCircle } from "@/components/mode-kit/work";
 import { WorkStateNotice } from "@/components/mode-kit/work-state";
 import { onCallEntryAnchorId } from "@/components/on-call/on-call-page-anchors";
@@ -428,19 +428,6 @@ export function AdminRenewalsPage({ now: nowProp }: { now?: Date } = {}) {
   return (
     <AdminPage testId="admin-renewals-main">
       <PageTitleUnderBand className="sr-only">Renewals</PageTitleUnderBand>
-      {ready ? (
-        <ModeBandAction>
-          {(underBand) => (
-            <WorkGlassButton
-              icon={Ellipsis}
-              label="More actions"
-              onClick={() => setMenuOpen(true)}
-              className={underBand ? "work-band__action" : undefined}
-              testId="admin-renewals-more"
-            />
-          )}
-        </ModeBandAction>
-      ) : null}
 
       {loadState === "loading" ? (
         <div className={adminStyles.column} data-testid="admin-renewals-loading" aria-busy="true">
@@ -470,17 +457,31 @@ export function AdminRenewalsPage({ now: nowProp }: { now?: Date } = {}) {
         </>
       ) : (
         <>
-          <SegmentedControl
-            label="Renewals"
-            value={tab}
-            onChange={setTab}
-            layout="equal"
-            options={[
-              { value: "checklist", label: "Soonest" },
-              { value: "group", label: "By group" },
-              { value: "personal", label: "Personal" },
-            ]}
-          />
+          {/* More actions sits beside the views, in the page: the band's corner is for
+              Favourite only (audit D18). It drops under them when the line is too narrow. */}
+          <div className="flex flex-wrap items-center justify-end gap-2">
+            <div className="min-w-0 flex-[1_1_15rem]">
+              <SegmentedControl
+                label="Renewals"
+                value={tab}
+                onChange={setTab}
+                layout="equal"
+                options={[
+                  { value: "checklist", label: "Soonest" },
+                  { value: "group", label: "By group" },
+                  { value: "personal", label: "Personal" },
+                ]}
+              />
+            </div>
+            {ready ? (
+              <WorkGlassButton
+                icon={Ellipsis}
+                label="More actions"
+                onClick={() => setMenuOpen(true)}
+                testId="admin-renewals-more"
+              />
+            ) : null}
+          </div>
 
           {failedAction ? (
             <WorkCard padded testId="admin-renewals-action-failed">
diff --git a/src/components/admin/admin-status-tag.tsx b/src/components/admin/admin-status-tag.tsx
index e4c7cde164..d89df7a0e5 100644
--- a/src/components/admin/admin-status-tag.tsx
+++ b/src/components/admin/admin-status-tag.tsx
@@ -65,7 +65,7 @@ export function AdminStatusMark({ status }: { readonly status: AdminStatus }) {
   return null;
 }
 
-/** The status tag: shape, then the word in small caps, on a flat tint. */
+/** The status tag: shape, then the word in sentence case, on a flat tint. */
 export function AdminStatusTag({
   status,
   label,
diff --git a/src/components/admin/admin-status.module.css b/src/components/admin/admin-status.module.css
index 987ece421e..3f6ec9f58c 100644
--- a/src/components/admin/admin-status.module.css
+++ b/src/components/admin/admin-status.module.css
@@ -33,7 +33,8 @@
   --admin-status-ink: var(--text-muted);
 }
 
-/* The small-caps word on a flat tint, with the shape first. */
+/* The word in sentence case on a flat tint, with the shape first (design
+   audit D20, 13 Oct 2026: no capitals in Work pills). */
 .tag {
   display: inline-flex;
   width: fit-content;
@@ -46,9 +47,8 @@
   color: var(--admin-status-ink);
   font-size: var(--text-3xs);
   font-weight: 600;
-  letter-spacing: 0.06em;
+  letter-spacing: 0;
   line-height: var(--work-leading-tag);
-  text-transform: uppercase;
   white-space: nowrap;
 }
 
diff --git a/src/components/admin/admin-today-page.tsx b/src/components/admin/admin-today-page.tsx
index 1e8811d4cb..eb7d5c02ba 100644
--- a/src/components/admin/admin-today-page.tsx
+++ b/src/components/admin/admin-today-page.tsx
@@ -34,7 +34,7 @@ import {
 import { cacheOnCallEntries, readCachedOnCallEntries, useOnCallEntries } from "@/lib/on-call/entry-store";
 import type { OnCallEntry } from "@/lib/on-call/entry-model";
 import { msUntilNextOnCallLocalDay } from "@/lib/on-call/local-date";
-import { formatZonedLongDay, zonedDateOf, zonedTimeOf } from "@/lib/work-time/format";
+import { formatZonedLongDay, zonedDateOf } from "@/lib/work-time/format";
 import { useWorkTimeZone } from "@/components/work-time/use-work-time-zone";
 
 /**
@@ -46,7 +46,8 @@ import { useWorkTimeZone } from "@/components/work-time/use-work-time-zone";
  *
  * Phone is one column in that order. From a laptop width it splits into what
  * to act on (left) and what is ahead (right); left then right IS the phone
- * order. The band names the page with the greeting and the date.
+ * order. The band names the page "Admin" (audit D15, 13 Oct 2026): no greeting,
+ * and no date line, which the owner asked to drop from Admin.
  *
  * Fail-closed: while loading, signed out or after a failed load nothing from
  * the reader's records is drawn, never a saved copy (the device cache holds
@@ -79,11 +80,6 @@ function TodayLoadingSkeleton() {
   );
 }
 
-function greetingFor(now: Date, zone: string): string {
-  const hour = Number(zonedTimeOf(now, zone).slice(0, 2));
-  return hour >= 5 && hour < 12 ? "Good morning" : hour >= 12 && hour < 18 ? "Good afternoon" : "Good evening";
-}
-
 /** Open to everyone, signed in or not: the crisis lines live on Help. */
 function HelpRow() {
   return (
@@ -113,9 +109,8 @@ export function AdminTodayPage({ now: nowProp }: { now?: Date } = {}) {
   const today = zonedDateOf(now, zone);
   const load = adminLoadState(state);
   const bandShown = useModeBandShown();
-  const greeting = greetingFor(now, zone);
   const dateEcho = formatZonedLongDay(today);
-  useModeBandHeading({ eyebrow: dateEcho, title: greeting });
+  useModeBandHeading({ title: "Admin" });
 
   const own = useMemo(() => selectAdminOwnEntries(state), [state]);
   const shared = useMemo(() => selectAdminSharedEntries(state), [state]);
@@ -149,12 +144,12 @@ export function AdminTodayPage({ now: nowProp }: { now?: Date } = {}) {
 
   return (
     <AdminPage testId="admin-today-main" wide>
-      {/* The band shows the greeting and date; this stays for screen readers and band-less views. */}
+      {/* The band names the page; this stays for screen readers, and band-less views keep the date. */}
       <header data-testid="admin-today-greeting" className={cn("grid gap-0.5", bandShown && "sr-only")}>
         <PageTitleUnderBand className="text-2xl font-semibold text-[color:var(--text-heading)]">
-          {greeting}
+          Admin
         </PageTitleUnderBand>
-        <p className="text-sm text-[color:var(--text-muted)]">{dateEcho}</p>
+        {bandShown ? null : <p className="text-sm text-[color:var(--text-muted)]">{dateEcho}</p>}
       </header>
 
       {load === "loading" ? (
diff --git a/src/components/admin/admin-work.module.css b/src/components/admin/admin-work.module.css
index 725e55d393..d69757de49 100644
--- a/src/components/admin/admin-work.module.css
+++ b/src/components/admin/admin-work.module.css
@@ -295,6 +295,43 @@
   outline-offset: -2px;
 }
 
+/* Design audit D10: the counts as small words in one wrapping line (Renewals and Admin Today). */
+.glanceWords {
+  display: flex;
+  flex-wrap: wrap;
+  gap: calc(var(--spacing) * 1);
+  margin: calc(var(--spacing) * 1) 0 0;
+  padding: 0;
+  list-style: none;
+}
+
+.glanceWord {
+  display: inline-flex;
+  min-height: var(--spacing-tap, calc(var(--spacing) * 12));
+  align-items: center;
+  gap: calc(var(--spacing) * 1.5);
+  padding: 0 calc(var(--spacing) * 3);
+  border: 1px solid var(--work-line, var(--border));
+  border-radius: var(--radius-pill);
+  background: transparent;
+  color: var(--text);
+  font: inherit;
+  font-size: var(--text-sm);
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.glanceWord:disabled {
+  cursor: default;
+  color: var(--text-muted);
+}
+
+.glanceWord[aria-pressed="true"] {
+  background: var(--mode-identity-soft);
+  box-shadow: var(--work-edge-inset) var(--mode-identity);
+  color: var(--text-heading);
+}
+
 .glanceFigure {
   flex: none;
   text-align: center;
diff --git a/src/components/admin/renewals/checklist-list.tsx b/src/components/admin/renewals/checklist-list.tsx
index 33513901ee..6d51a376d2 100644
--- a/src/components/admin/renewals/checklist-list.tsx
+++ b/src/components/admin/renewals/checklist-list.tsx
@@ -84,6 +84,46 @@ function groupSummary(rows: readonly RequirementChecklistRow[], today: string):
  * reason, never a button that pretends to work. The working button lives in
  * the page's dock.
  */
+const MONTH_LABELS = [
+  "January",
+  "February",
+  "March",
+  "April",
+  "May",
+  "June",
+  "July",
+  "August",
+  "September",
+  "October",
+  "November",
+  "December",
+] as const;
+
+/** Needs-action rows as one list grouped by month: passed dates first, undated rows last (design audit D10). */
+function monthGroups(rows: readonly RequirementChecklistRow[], today: string) {
+  const groups: { key: string; label: string; rows: RequirementChecklistRow[] }[] = [];
+  const at = (key: string, label: string) => {
+    let group = groups.find((candidate) => candidate.key === key);
+    if (!group) {
+      group = { key, label, rows: [] };
+      groups.push(group);
+    }
+    return group;
+  };
+  for (const row of rows) {
+    if (!row.expiresOn) at("no-date", "No date yet").rows.push(row);
+    else if (row.expiresOn < today) at("passed", "Date passed").rows.push(row);
+    else {
+      const key = row.expiresOn.slice(0, 7);
+      const month = MONTH_LABELS[Number(key.slice(5, 7)) - 1];
+      const year = key.slice(0, 4);
+      at(key, year === today.slice(0, 4) ? month : `${month} ${year}`).rows.push(row);
+    }
+  }
+  const rank = (key: string) => (key === "passed" ? "0" : key === "no-date" ? "9" : `1${key}`);
+  return groups.sort((a, b) => (rank(a.key) < rank(b.key) ? -1 : 1));
+}
+
 export type RecordDatesSlot =
   { readonly kind: "button"; readonly onOpen: () => void } | { readonly kind: "note"; readonly text: string };
 
@@ -197,9 +237,20 @@ export function ChecklistList({
       ) : null}
 
       {needsAction.length > 0 ? (
-        <AdminSection label="Needs action · soonest first" count={needsAction.length} testId={`${testId}-needs-action`}>
-          <WorkCard as="ul">{needsAction.map((row) => renderRow(row, false))}</WorkCard>
-        </AdminSection>
+        // Design audit D10 (Josh approved 13 Oct 2026): what needs action is one list grouped by
+        // month, passed dates first and undated rows last.
+        <div className={adminStyles.column} data-testid={`${testId}-needs-action`}>
+          {monthGroups(needsAction, today).map((group) => (
+            <AdminSection
+              key={group.key}
+              label={group.label}
+              count={group.rows.length}
+              testId={`${testId}-month-${group.key}`}
+            >
+              <WorkCard as="ul">{group.rows.map((row) => renderRow(row, false))}</WorkCard>
+            </AdminSection>
+          ))}
+        </div>
       ) : null}
 
       {recordedGroups.length > 0 ? (
diff --git a/src/components/admin/renewals/checklist-summary.tsx b/src/components/admin/renewals/checklist-summary.tsx
index fe1929fcc4..c937d3bd90 100644
--- a/src/components/admin/renewals/checklist-summary.tsx
+++ b/src/components/admin/renewals/checklist-summary.tsx
@@ -4,8 +4,7 @@ import { adminStyles } from "@/components/admin/admin-kit";
 import { AdminStatusShape, adminStatusColour } from "@/components/admin/admin-status-tag";
 import { requirementDateLine, requirementRowUrgency, shortDateFrom } from "@/components/admin/renewals/urgency";
 import { WorkCard } from "@/components/mode-kit/work";
-import { cn } from "@/components/ui-primitives";
-import { COMPLIANCE_BUCKET_LABELS, type ComplianceBucket } from "@/lib/admin/compliance-overview";
+import type { ComplianceBucket } from "@/lib/admin/compliance-overview";
 import { perthCalendarDate } from "@/lib/cme/cpd-year";
 import type { RequirementChecklistRow } from "@/lib/admin/requirements";
 
@@ -51,8 +50,8 @@ const percent = (offset: number) => `${((offset / 12) * 100).toFixed(2)}%`;
 /**
  * "Next 12 months" (Josh's locked mockup, work-mode redesign 6 Oct 2026): one
  * row per item due for action, its name and date at the left and a track at
- * the right with a mark at its date (a triangle once passed, a dot while
- * still ahead) in its status colour, a line at today in the mode colour, and
+ * the right with a mark at its date (a red triangle once passed, an amber dot
+ * once it is time to start renewing, a grey dot further ahead), a line at today in the mode colour, and
  * month initials under the tracks.
  *
  * The drawing is decorative to assistive technology: a plain list beside it
@@ -96,6 +95,13 @@ function ChecklistTimeline({
           {items.map((row) => {
             const passed = row.expiresOn < today;
             const Mark = passed ? Triangle : Circle;
+            // Amber only once it is time to start renewing; a date further ahead is a grey dot,
+            // so the red triangle stands apart from the rest (status shapes, 12 Oct 2026).
+            const status = passed
+              ? "date-passed"
+              : requirementRowUrgency(row, now).word === "Start renewing"
+                ? "start-renewing"
+                : "plain";
             return (
               <div key={row.item.id} className={adminStyles.tlRow}>
                 <span className={adminStyles.tlName}>
@@ -123,7 +129,7 @@ function ChecklistTimeline({
                       aria-hidden="true"
                       data-mark={passed ? "triangle" : "dot"}
                       strokeWidth={2}
-                      {...adminStatusColour(passed ? "date-passed" : "start-renewing")}
+                      {...adminStatusColour(status)}
                       fill="currentColor"
                     />
                   </svg>
@@ -149,7 +155,13 @@ function ChecklistTimeline({
           </span>
           <span>
             <AdminStatusShape status="start-renewing" />
-            Renew by date ahead
+            Start renewing
+          </span>
+          <span>
+            <svg viewBox="0 0 10 10" aria-hidden="true" width="10" height="10" {...adminStatusColour("plain")}>
+              <circle cx="5" cy="5" r="4" fill="currentColor" />
+            </svg>
+            Date ahead
           </span>
           <span>
             <AdminStatusShape status="date-passed" />
@@ -196,20 +208,26 @@ export function ChecklistSummary({
 
 /** The at-a-glance rows, most urgent first, as the mockup orders them. */
 const GLANCE_ORDER: readonly ComplianceBucket[] = ["date-passed", "start-renewing", "not-recorded", "recorded"];
+const GLANCE_WORDS: Readonly<Record<ComplianceBucket, string>> = {
+  "date-passed": "passed",
+  "start-renewing": "to renew",
+  "not-recorded": "not recorded",
+  recorded: "recorded",
+};
 
 /**
- * The count card at the top of the Checklist tab (Josh's locked mockup):
- * "At a glance · N items", four count rows (figure, shape, word) that filter
- * the list below, a Clear link while one is chosen, then "Next 12 months".
+ * The count card at the top of the Checklist tab: "At a glance · N items", then
+ * the four counts as small words with their shapes ("1 passed"), each filtering
+ * the list below, and a Clear link while one is chosen. The twelve-month dot
+ * timeline that followed was dropped for one month-grouped list (design audit
+ * D10, Josh approved the mockup 13 Oct 2026: "yes 10").
  * Counts come from the same buckets Compliance counts with, so the two pages
  * cannot disagree.
  */
 export function ChecklistAtAGlance({
-  rows,
   counts,
   total,
   notForThisJob,
-  now,
   active,
   onFilter,
   testId,
@@ -223,7 +241,6 @@ export function ChecklistAtAGlance({
   readonly onFilter: (bucket: ComplianceBucket | null) => void;
   readonly testId?: string;
 }) {
-  const soonest = rows.filter((row) => row.state === "needs-action");
   return (
     <WorkCard padded testId={testId}>
       <div className={adminStyles.glanceHead}>
@@ -241,7 +258,7 @@ export function ChecklistAtAGlance({
           <span className="work-label__count">{`${notForThisJob} not for this job`}</span>
         ) : null}
       </div>
-      <ul className={adminStyles.glance} aria-label="Filter the list">
+      <ul className={adminStyles.glanceWords} aria-label="Filter the list">
         {GLANCE_ORDER.map((bucket) => {
           const count = counts[bucket];
           const on = active === bucket;
@@ -253,21 +270,17 @@ export function ChecklistAtAGlance({
                 disabled={count === 0 && !on}
                 onClick={() => onFilter(on ? null : bucket)}
                 data-testid={testId ? `${testId}-count-${bucket}` : undefined}
-                className={adminStyles.glanceRow}
+                className={adminStyles.glanceWord}
               >
-                <span className={adminStyles.glanceFigure}>{count}</span>
                 <AdminStatusShape status={bucket} />
-                <span className={cn(count === 0 && "text-[color:var(--text-muted)]")}>
-                  {COMPLIANCE_BUCKET_LABELS[bucket]}
-                </span>
+                <span className="tabular-nums">{`${count} ${GLANCE_WORDS[bucket]}`}</span>
               </button>
             </li>
           );
         })}
       </ul>
       {/* Above the list on purpose: a clinical-governance review rejected a design that implied the app had checked these dates. */}
-      <p className="work-row__sub m-0">Dates you entered, not a check</p>
-      <ChecklistTimeline rows={soonest} now={now} testId={testId ? `${testId}-timeline` : undefined} />
+      <p className="work-row__sub m-0 mt-2">Dates you entered, not a check</p>
     </WorkCard>
   );
 }
diff --git a/src/components/admin/today/today-at-a-glance.tsx b/src/components/admin/today/today-at-a-glance.tsx
index 243cac7471..c5e244c596 100644
--- a/src/components/admin/today/today-at-a-glance.tsx
+++ b/src/components/admin/today/today-at-a-glance.tsx
@@ -30,7 +30,7 @@ const TALLY_WORDS: Record<RenewalsShowFilter, string> = {
  */
 export function TodayAtAGlance({ counts }: { counts: Record<RenewalsShowFilter, number> }) {
   return (
-    <ul role="list" aria-label="At a glance" className={adminStyles.tally} data-testid="admin-today-at-a-glance">
+    <ul role="list" aria-label="At a glance" className={adminStyles.glanceWords} data-testid="admin-today-at-a-glance">
       {RENEWALS_SHOW_FILTERS.map((filter) => {
         const count = counts[filter];
         const label = RENEWALS_SHOW_LABELS[filter];
@@ -39,16 +39,13 @@ export function TodayAtAGlance({ counts }: { counts: Record<RenewalsShowFilter,
             <Link
               href={renewalsShowHref(filter)}
               aria-label={`${label}: ${count}`}
-              className={adminStyles.tallyItem}
+              className={adminStyles.glanceWord}
               data-testid={`admin-today-at-a-glance-${filter}`}
               data-zero={count === 0 ? "" : undefined}
             >
-              <span aria-hidden="true" className={adminStyles.tallyFigure}>
-                {count}
-                <AdminStatusShape status={COUNT_STATUS[filter]} />
-              </span>
-              <span aria-hidden="true" className={adminStyles.tallyWord}>
-                {TALLY_WORDS[filter]}
+              <AdminStatusShape status={COUNT_STATUS[filter]} />
+              <span aria-hidden="true" className="tabular-nums">
+                {`${count} ${TALLY_WORDS[filter].toLowerCase()}`}
               </span>
             </Link>
           </li>
diff --git a/src/components/clinical-dashboard/ClinicalSidebar.tsx b/src/components/clinical-dashboard/ClinicalSidebar.tsx
index e55dbb078d..8fe8da58c6 100644
--- a/src/components/clinical-dashboard/ClinicalSidebar.tsx
+++ b/src/components/clinical-dashboard/ClinicalSidebar.tsx
@@ -9,11 +9,13 @@ import {
   type ReactNode,
   type RefObject,
 } from "react";
+import dynamic from "next/dynamic";
 import Link from "next/link";
 import {
   ArrowDown,
   ArrowUp,
   Check,
+  ChevronDown,
   ChevronRight,
   FileText,
   Heart,
@@ -24,12 +26,15 @@ import {
   Moon,
   PanelLeftClose,
   PanelLeftOpen,
+  Phone,
   Pin,
   Pill,
   Search,
   Settings as SettingsIcon,
+  ShieldCheck,
   Sparkles,
   SunMedium,
+  Timer,
   type LucideIcon,
 } from "lucide-react";
 import { appModeIcons } from "@/lib/app-mode-icons";
@@ -50,7 +55,12 @@ import { Sheet } from "@/components/ui/sheet";
 import { appModeDefinition, appModeHomeHref, type AppModeId } from "@/lib/app-modes";
 import { phoneModeGroups, phoneModeGroupsForSide } from "@/lib/phone-mode-groups";
 import { isDashboardModeHref } from "@/lib/search-route-ownership";
-import { useSidebarPins, pinnableSidebarModeIds } from "@/components/clinical-dashboard/use-sidebar-pins";
+import {
+  defaultSidebarPinnedModeIds,
+  useSidebarPins,
+  pinnableSidebarModeIds,
+} from "@/components/clinical-dashboard/use-sidebar-pins";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
 import { useTheme } from "@/components/clinical-dashboard/use-theme";
 import type { ThemePreference } from "@/lib/theme";
 import {
@@ -858,6 +868,10 @@ export function ClinicalSidebarContent({
   const pinnedModeItems = pinnedModeIds
     .map(sidebarModeItem)
     .filter((item): item is NonNullable<typeof item> => Boolean(item));
+  // Design audit D14: on the phone drawer the product-default pins only repeated the page groups
+  // below, so until the reader edits their shortcuts the drawer offers the urgent tools instead.
+  // The desktop sidebar has no groups beneath, so it keeps the default pins.
+  const showUrgentShortcuts = Boolean(drawer) && pinsAreProductDefault(pinnedModeIds);
   const moreModesActive =
     (pinnableSidebarModeIds as readonly AppModeId[]).includes(activeMode) && !pinnedModeIds.includes(activeMode);
   const accountLabel = accountProfileLabel(identity);
@@ -1004,7 +1018,8 @@ export function ClinicalSidebarContent({
                 />
               </div>
               <nav aria-label="Pinned shortcuts" className="grid gap-0.5">
-                {pinnedModeItems.map((item) => {
+                {showUrgentShortcuts ? <UrgentShortcuts rowItem={rowItem} onNavigate={onNavigate} /> : null}
+                {(showUrgentShortcuts ? [] : pinnedModeItems).map((item) => {
                   const Icon = item.icon;
                   const active = activeMode === item.id;
                   return (
@@ -1032,7 +1047,7 @@ export function ClinicalSidebarContent({
                     </Link>
                   );
                 })}
-                {!pinnedModeItems.length ? (
+                {!pinnedModeItems.length && !showUrgentShortcuts ? (
                   <p className="rounded-lg border border-dashed border-[color:var(--border)] px-3 py-2 text-sm text-[color:var(--text-muted)]">
                     Pin your most-used modes.
                   </p>
@@ -1153,6 +1168,80 @@ export function ClinicalSidebarContent({
     </div>
   );
 }
+function pinsAreProductDefault(pinnedModeIds: readonly AppModeId[]): boolean {
+  return (
+    pinnedModeIds.length === defaultSidebarPinnedModeIds.length &&
+    pinnedModeIds.every((id, index) => id === defaultSidebarPinnedModeIds[index])
+  );
+}
+
+// Loaded on first open: the drawer is on every page and most readers never open this.
+const LazyCrisisLinesCard = dynamic(() => import("@/components/crisis-lines-card").then((mod) => mod.CrisisLinesCard));
+const SIDEBAR_CRISIS_CONTACTS = [
+  ...WA_CRISIS_CONTACTS.filter((contact) =>
+    ["SYN-CRISIS-CONTACT-001", "SYN-CRISIS-CONTACT-002", "SYN-CRISIS-CONTACT-005"].includes(contact.id),
+  ),
+  POISONS_INFORMATION_CONTACT,
+];
+
+const urgentShortcutLinks = [
+  { id: "mha-time-limits", label: "MHA time limits", href: "/psychiatry/mha-clock", icon: Timer },
+  { id: "safety-plan", label: "Safety plan", href: "/safety-plan", icon: ShieldCheck },
+  { id: "forms", label: "Forms", href: "/forms", icon: FileText },
+] as const;
+
+/**
+ * The phone drawer's default shortcuts (design audit D14): the tools a clinician needs fast,
+ * none of which the page groups below already list as a row. Crisis numbers open in place with
+ * the same call rows as the answer page and Admin Help, so a number is two taps from any page.
+ */
+function UrgentShortcuts({ rowItem, onNavigate }: { rowItem: string; onNavigate?: () => void }) {
+  const [crisisOpen, setCrisisOpen] = useState(false);
+  return (
+    <>
+      <details
+        className="group/urgent min-w-0"
+        data-testid="sidebar-urgent-crisis"
+        onToggle={(event) => setCrisisOpen(event.currentTarget.open)}
+      >
+        <summary className={cn(rowItem, "min-h-12 cursor-pointer list-none [&::-webkit-details-marker]:hidden")}>
+          <Phone aria-hidden="true" className="h-4 w-4 shrink-0 text-[color:var(--text-muted)]" />
+          <span className="min-w-0 flex-1 truncate text-left">Crisis numbers</span>
+          <ChevronDown
+            aria-hidden="true"
+            className="h-4 w-4 shrink-0 text-[color:var(--text-muted)] transition-transform group-open/urgent:rotate-180 motion-reduce:transition-none"
+          />
+        </summary>
+        <div className="pb-2 pt-1">
+          {crisisOpen ? (
+            <LazyCrisisLinesCard
+              contacts={SIDEBAR_CRISIS_CONTACTS}
+              testId="sidebar-crisis-lines"
+              rowTestIdPrefix="sidebar-crisis"
+              label="Crisis numbers"
+            />
+          ) : null}
+        </div>
+      </details>
+      {urgentShortcutLinks.map((item) => {
+        const Icon = item.icon;
+        return (
+          <Link
+            key={item.id}
+            href={item.href}
+            onClick={() => onNavigate?.()}
+            data-testid={`sidebar-urgent-${item.id}`}
+            className={cn(rowItem, "min-h-12 border border-transparent")}
+          >
+            <Icon aria-hidden="true" className="h-4 w-4 shrink-0 text-[color:var(--text-muted)]" />
+            <span className="min-w-0 flex-1 truncate text-left">{item.label}</span>
+          </Link>
+        );
+      })}
+    </>
+  );
+}
+
 /**
  * The drawer's page list: every clinical page as a one-tap row under the mode
  * menu's own groups (Search, Psychiatry, Medicines, Library), in place of the
@@ -1180,7 +1269,9 @@ function SidebarGroupedModes({
   onNavigate?: () => void;
 }) {
   const { pinnedModeIds } = useSidebarPins();
-  const currentInGroups = !pinnedModeIds.includes(activeMode);
+  // Only the drawer shows these groups, and there default pins give way to the urgent tools, so
+  // the current page is then marked here.
+  const currentInGroups = pinsAreProductDefault(pinnedModeIds) || !pinnedModeIds.includes(activeMode);
   const groups = phoneModeGroupsForSide("clinical").map((group) => ({
     id: group.id,
     label: group.showHeading ? group.label : "Library",
diff --git a/src/components/clinical-dashboard/answer-content.tsx b/src/components/clinical-dashboard/answer-content.tsx
index 78ff41f3cb..6abef1b831 100644
--- a/src/components/clinical-dashboard/answer-content.tsx
+++ b/src/components/clinical-dashboard/answer-content.tsx
@@ -259,6 +259,7 @@ export function NaturalLanguageAnswer({
   openSourceIndex = null,
   showCopyAction = true,
   isRefusal = false,
+  hideSourceRail = false,
 }: {
   // Raw answer text (server bold intact); this component owns display
   // sanitization so <SafeBoldText> can render the high-yield emphasis.
@@ -309,6 +310,11 @@ export function NaturalLanguageAnswer({
    * "Documents searched" rather than as support for an answer that was not given.
    */
   isRefusal?: boolean;
+  /**
+   * "Not in your sources" (audit D03): the searched documents do not answer the question,
+   * so the list of them is left off rather than shown as if it backed something.
+   */
+  hideSourceRail?: boolean;
 }) {
   const { preferences } = useAppPreferences();
   const fragments = primaryAnswerDisplayFragments(text, { preformatted, preserveBold: true });
@@ -385,14 +391,16 @@ export function NaturalLanguageAnswer({
             chip's own label is what carries `Source-only` and `Review due`
             there. Do not shorten that label to a bare count. */}
         {clinicalPoints}
-        <AnswerSourceRail
-          sources={railSources}
-          query={query}
-          onOpenSource={onOpenRailSource ?? onOpenSource}
-          activeIndex={openSourceIndex}
-          compact={preferences.compactCitations}
-          isRefusal={isRefusal}
-        />
+        {hideSourceRail ? null : (
+          <AnswerSourceRail
+            sources={railSources}
+            query={query}
+            onOpenSource={onOpenRailSource ?? onOpenSource}
+            activeIndex={openSourceIndex}
+            compact={preferences.compactCitations}
+            isRefusal={isRefusal}
+          />
+        )}
         {showCopyAction ? (
           <div className={cn(chatActionRow, "mt-0.5")} aria-label="Answer actions">
             <button
diff --git a/src/components/clinical-dashboard/answer-copy-payload.ts b/src/components/clinical-dashboard/answer-copy-payload.ts
index 7ec8fc9ca1..7be0f84ce5 100644
--- a/src/components/clinical-dashboard/answer-copy-payload.ts
+++ b/src/components/clinical-dashboard/answer-copy-payload.ts
@@ -232,6 +232,36 @@ export function buildAnswerClipboardText({
  */
 const REFUSAL_FALLBACK_REASON_CODES: ReadonlySet<string> = new Set(["coverage_gap", "no_candidates", "low_signal"]);
 
+/**
+ * Whether the answer says the user's sources do not cover the question at all — the
+ * "Not in your sources" state (audit D03, 2026-10-13). Narrower than `answerIsRefusal` on
+ * purpose: a weak or partly unsupported answer still has prose a clinician reads and checks,
+ * so it keeps the full answer chrome.
+ *
+ * Deliberately narrow, because `confidence: "unsupported"` alone is not this state. The
+ * pipeline also uses it for answers that DID find sources and then failed closed: clinical
+ * numbers that could not be matched to the cited text ("Review the source passages
+ * directly…"), conflicting numeric bands, a search timeout, a generation failure that
+ * shows source snippets instead. Calling any of those "not in your sources" would be untrue
+ * and would hide the passages and the dose caution the reader is told to check.
+ *
+ * So the state needs BOTH the unsupported confidence AND the pipeline's own reason that
+ * nothing relevant was found: `no_candidates` ("No directly relevant source passage was
+ * found") or `unsupported` ("The active sources do not support this request"), which is
+ * what the final quality-gap answer ("No current source with … was found") carries. The
+ * synthetic demo carries no reason code, so its own not-covered answer counts too.
+ * `coverage_gap` ("support only part of this question") and `low_signal` can still carry a
+ * partial answer and keep the full chrome.
+ */
+export function answerIsNotInSources(
+  answer: Pick<ClientRagAnswerPayload, "confidence" | "fallbackReasonCode">,
+  { demo = false }: { demo?: boolean } = {},
+): boolean {
+  if (answer.confidence !== "unsupported") return false;
+  if (answer.fallbackReasonCode === "no_candidates" || answer.fallbackReasonCode === "unsupported") return true;
+  return demo && answer.fallbackReasonCode == null;
+}
+
 /**
  * Whether an answer is a refusal, for the source rail's "Documents searched" framing
  * (#Z9NS6H). Deliberately the UNION of every candidate signal — `grounded === false`,
diff --git a/src/components/clinical-dashboard/answer-crisis-banner.tsx b/src/components/clinical-dashboard/answer-crisis-banner.tsx
index 4c6a992a98..102c1a3068 100644
--- a/src/components/clinical-dashboard/answer-crisis-banner.tsx
+++ b/src/components/clinical-dashboard/answer-crisis-banner.tsx
@@ -1,7 +1,8 @@
 "use client";
 
-import { InlineNotice } from "@/components/ui-primitives";
-import { WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
+import { CrisisLinesCard } from "@/components/crisis-lines-card";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
+import { hasOverdoseWording } from "@/lib/crisis-wording";
 
 // Numbers come from the one shared module, looked up by id, so they can never drift from
 // the Patient Safety Plan or any other surface that prints them.
@@ -14,28 +15,24 @@ const EMERGENCY_CONTACT = crisisContact("SYN-CRISIS-CONTACT-001");
 const LIFELINE_CONTACT = crisisContact("SYN-CRISIS-CONTACT-005");
 const MHERL_METRO_CONTACT = crisisContact("SYN-CRISIS-CONTACT-002");
 
-const telLink =
-  "font-bold underline underline-offset-2 focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-[color:var(--focus)]";
-
-/** Shown above an Answer-mode reply whenever the question uses crisis wording (`hasCrisisWording`). */
-export function AnswerCrisisBanner() {
+/**
+ * Shown above an Answer-mode reply whenever the question uses crisis wording (`hasCrisisWording`).
+ * The same card and rows as Admin Help (design audit D02): every number visible, each with its own
+ * 48px call link. Overdose or poisoning wording adds the Poisons Information Centre after 000.
+ */
+export function AnswerCrisisBanner({ query }: { readonly query?: string | null }) {
+  const contacts = hasOverdoseWording(query)
+    ? [EMERGENCY_CONTACT, POISONS_INFORMATION_CONTACT, MHERL_METRO_CONTACT, LIFELINE_CONTACT]
+    : [EMERGENCY_CONTACT, MHERL_METRO_CONTACT, LIFELINE_CONTACT];
   return (
-    <InlineNotice tone="info" className="mb-3">
-      <span data-testid="answer-crisis-banner">
-        If you or someone else is in immediate danger, call{" "}
-        <a className={telLink} href={`tel:${EMERGENCY_CONTACT.telephoneUri}`}>
-          {EMERGENCY_CONTACT.telephoneDisplay}
-        </a>
-        . For support at any time, call {LIFELINE_CONTACT.name}{" "}
-        <a className={telLink} href={`tel:${LIFELINE_CONTACT.telephoneUri}`}>
-          {LIFELINE_CONTACT.telephoneDisplay}
-        </a>{" "}
-        (24 hours), or in Perth the Mental Health Emergency Response Line{" "}
-        <a className={telLink} href={`tel:${MHERL_METRO_CONTACT.telephoneUri}`}>
-          {MHERL_METRO_CONTACT.telephoneDisplay}
-        </a>{" "}
-        (24 hours).
-      </span>
-    </InlineNotice>
+    <div role="status" className="mb-3">
+      <CrisisLinesCard
+        contacts={contacts}
+        testId="answer-crisis-banner"
+        rowTestIdPrefix="answer-crisis"
+        label="Crisis numbers"
+        heading="If someone is in immediate danger, call 000."
+      />
+    </div>
   );
 }
diff --git a/src/components/clinical-dashboard/answer-not-in-sources.tsx b/src/components/clinical-dashboard/answer-not-in-sources.tsx
new file mode 100644
index 0000000000..a7c5188719
--- /dev/null
+++ b/src/components/clinical-dashboard/answer-not-in-sources.tsx
@@ -0,0 +1,68 @@
+"use client";
+
+import { SearchX } from "lucide-react";
+
+import { NaturalLanguageAnswer } from "@/components/clinical-dashboard/answer-content";
+import { cn, textMuted } from "@/components/ui-primitives";
+
+const noop = () => {};
+
+/** The one line on what was searched. Counts what the search looked at, never what it relied on. */
+export function notInSourcesSearchedLine(searchedCount: number): string {
+  if (searchedCount <= 0) return "Nothing in your library matched this question.";
+  return `Checked ${searchedCount} ${searchedCount === 1 ? "source" : "sources"} in your library. None of them answers this question.`;
+}
+
+/**
+ * The "Not in your sources" answer (audit D03, 2026-10-13).
+ *
+ * When the pipeline reports that the user's sources do not cover a question
+ * (`answerIsNotInSources`), the screen used to wear a real answer's chrome: a support chip,
+ * a limitations count, unrelated source cards, Copy, Log as CPD, thumbs and a dose caution
+ * around one honest sentence. This is its own layout instead: a plain heading, the
+ * pipeline's own sentence unchanged, and one line on what was searched. The answer surface
+ * puts "Also in your library" straight after it as the useful next step.
+ *
+ * Nothing here is clinical content: the sentence is the pipeline's own refusal, and the
+ * searched documents are left off because none of them answers the question.
+ */
+export function AnswerNotInSources({
+  text,
+  query,
+  preformatted,
+  searchedCount,
+}: {
+  text: string;
+  query: string;
+  preformatted: boolean;
+  searchedCount: number;
+}) {
+  return (
+    <section data-testid="answer-not-in-sources" aria-labelledby="answer-not-in-sources-heading" className="grid gap-2">
+      <h3
+        id="answer-not-in-sources-heading"
+        className="flex items-center gap-2 text-base font-semibold leading-6 text-[color:var(--text-heading)]"
+      >
+        <SearchX aria-hidden="true" className="size-icon-md shrink-0 text-[color:var(--text-muted)]" />
+        Your sources don&apos;t cover this
+      </h3>
+      <NaturalLanguageAnswer
+        text={text}
+        query={query}
+        preformatted={preformatted}
+        bestSource={null}
+        sources={[]}
+        sourceLinks={[]}
+        railRows={[]}
+        hideSourceRail
+        isRefusal
+        showCopyAction={false}
+        copied={false}
+        onCopy={noop}
+      />
+      <p data-testid="answer-not-in-sources-searched" className={cn("text-sm leading-6", textMuted)}>
+        {notInSourcesSearchedLine(searchedCount)}
+      </p>
+    </section>
+  );
+}
diff --git a/src/components/clinical-dashboard/answer-provider-notice.tsx b/src/components/clinical-dashboard/answer-provider-notice.tsx
new file mode 100644
index 0000000000..6e0c273f0b
--- /dev/null
+++ b/src/components/clinical-dashboard/answer-provider-notice.tsx
@@ -0,0 +1,38 @@
+import { Globe } from "lucide-react";
+
+import { cn, textMuted } from "@/components/ui-primitives";
+
+/** The overseas-processing line under an answer (audit S3, 2026-10-13). Draft wording: owner approval pending. */
+export const ANSWER_PROVIDER_NOTICE_TEXT =
+  "Questions are sent to an overseas AI service (OpenAI) to search and write answers. Don't include patient details.";
+
+/**
+ * One quiet line under the latest answer, and on the Answer home before the first question is sent
+ * (owner decision, 13 Oct 2026).
+ *
+ * It says where a clinical question goes, which the composer's privacy line ("Do not enter
+ * patient-identifiable information.") does not. It sits below the answer rather than beside
+ * the composer on purpose: the composer's height is measured and reserved exactly, so a longer
+ * line there would move the search box and add the layout shift audit D16 is about. Below the
+ * content, it moves nothing above it.
+ *
+ * Not shown in demo mode, where no question leaves the device, so the line is never untrue.
+ */
+export function AnswerProviderNotice({
+  className,
+  testId = "answer-provider-notice",
+}: {
+  className?: string;
+  testId?: string;
+}) {
+  return (
+    <p
+      role="note"
+      data-testid={testId}
+      className={cn("flex min-w-0 items-start gap-1.5 text-2xs leading-4", textMuted, className)}
+    >
+      <Globe aria-hidden="true" className="mt-0.5 size-icon-xs shrink-0" />
+      <span className="min-w-0">{ANSWER_PROVIDER_NOTICE_TEXT}</span>
+    </p>
+  );
+}
diff --git a/src/components/clinical-dashboard/answer-result-surface.tsx b/src/components/clinical-dashboard/answer-result-surface.tsx
index a8f4e7a5e1..ac4fc94ed9 100644
--- a/src/components/clinical-dashboard/answer-result-surface.tsx
+++ b/src/components/clinical-dashboard/answer-result-surface.tsx
@@ -9,7 +9,12 @@ import { RetrievalStateBanner } from "@/components/ui/retrieval-state-banner";
 import { type AnswerFeedbackType } from "@/lib/answer-feedback";
 import { AnswerFollowUpSuggestions } from "@/components/clinical-dashboard/answer-follow-up-suggestions";
 import { CrossModeLinksSection } from "@/components/clinical-dashboard/cross-mode-links";
-import { answerIsRefusal, answerStateForAnswer } from "@/components/clinical-dashboard/answer-copy-payload";
+import {
+  answerIsNotInSources,
+  answerIsRefusal,
+  answerStateForAnswer,
+} from "@/components/clinical-dashboard/answer-copy-payload";
+import { AnswerNotInSources } from "@/components/clinical-dashboard/answer-not-in-sources";
 import { AnswerInlineSections } from "@/components/clinical-dashboard/answer-inline-sections";
 import {
   answerUsesAdaptiveMainSurface,
@@ -293,6 +298,7 @@ function StagedAnswerResultSurfaceImpl({
     [answer, sources, weakEvidence],
   );
   const refusalAnswer = answerIsRefusal({ answer, answerState });
+  const notInSources = answerIsNotInSources(answer, { demo: isDemoAnswer });
 
   // Built once so both arms of the `ready` / degraded split below stay identical.
   // The split exists only because `AnswerCardProps` discriminates on `state` to make
@@ -351,7 +357,9 @@ function StagedAnswerResultSurfaceImpl({
       <section
         data-testid="answer-clinical-points"
         aria-label={`Key points — ${safetyFindings.length} ${safetyFindings.length === 1 ? "point" : "points"}`}
-        className="flex min-w-0 items-center gap-2 overflow-x-auto scrollbar-none"
+        // Wraps rather than scrolling sideways: with large text at 320px a hidden-scrollbar
+        // strip pushed "Open key points" past the right edge (audit D17, 2026-10-13).
+        className="flex min-w-0 flex-wrap items-center gap-x-2"
       >
         <span className="shrink-0 text-3xs font-semibold uppercase tracking-eyebrow text-[color:var(--text-muted)]">
           Key points
@@ -626,7 +634,16 @@ function StagedAnswerResultSurfaceImpl({
                 it (see UserQuestionBubble) so the framing change costs a screen
                 reader nothing. */}
             <UserQuestionBubble query={query} />
-            {answerState.kind === "ready" ? (
+            {notInSources ? (
+              // Its own layout, not an answer card: no support chip, limitations count,
+              // source cards, Copy, CPD or dose caution around a refusal (audit D03).
+              <AnswerNotInSources
+                text={projectedAnswer.leadText}
+                query={query}
+                preformatted={preformatted}
+                searchedCount={sourceSummary?.total_sources ?? (sources.length || answer.sources.length)}
+              />
+            ) : answerState.kind === "ready" ? (
               <AnswerCard
                 state={answerState}
                 verification={answerVerification}
@@ -657,13 +674,15 @@ function StagedAnswerResultSurfaceImpl({
               </AnswerCard>
             )}
 
-            <AnswerUtilityActions
-              copied={copiedAnswer}
-              onCopy={onCopyAnswer}
-              cpdHref={cpdHref}
-              pendingFeedback={pendingFeedback}
-              onSubmitFeedback={onSubmitFeedback}
-            />
+            {notInSources ? null : (
+              <AnswerUtilityActions
+                copied={copiedAnswer}
+                onCopy={onCopyAnswer}
+                cpdHref={cpdHref}
+                pendingFeedback={pendingFeedback}
+                onSubmitFeedback={onSubmitFeedback}
+              />
+            )}
 
             {/* The governed caution, placed here rather than above the prose
                 (owner decision, 2026-08-31, matching the approved specimen).
@@ -672,7 +691,9 @@ function StagedAnswerResultSurfaceImpl({
                 refuses to render an answer without it, and this is the surface
                 honouring the obligation that prop documents. The words are
                 unchanged. */}
-            <VerificationNotice {...answerVerification} />
+            {/* A "Not in your sources" answer states no clinical content, so it carries no
+                caution about checking doses and numbers (audit D03). */}
+            {notInSources ? null : <VerificationNotice {...answerVerification} />}
 
             {/* Kept, though the approved specimen does not draw it: that specimen
                 is one answer with no library matches to show, and this collapsed
@@ -707,6 +728,17 @@ function StagedAnswerResultSurfaceImpl({
                 layout="rows"
               />
             ) : null}
+
+            {/* Report a problem stays, for a reader who knows the library does cover this. */}
+            {notInSources ? (
+              <AnswerUtilityActions
+                reportOnly
+                copied={copiedAnswer}
+                onCopy={onCopyAnswer}
+                pendingFeedback={pendingFeedback}
+                onSubmitFeedback={onSubmitFeedback}
+              />
+            ) : null}
           </div>
         </div>
 
@@ -715,7 +747,7 @@ function StagedAnswerResultSurfaceImpl({
             sources when there are some, so an answer can carry a table with no
             cited source to hang it off — and that table would then have no route at
             all. Render those in place rather than lose them. */}
-        {centralTables.length > 0 && railSources.length === 0 ? (
+        {!notInSources && centralTables.length > 0 && railSources.length === 0 ? (
           <div data-testid="answer-uncited-tables" className="min-w-0">
             <CanonicalAnswerTables tables={centralTables} />
           </div>
diff --git a/src/components/clinical-dashboard/answer-source-rail.tsx b/src/components/clinical-dashboard/answer-source-rail.tsx
index c6b262a007..02dfb98fb4 100644
--- a/src/components/clinical-dashboard/answer-source-rail.tsx
+++ b/src/components/clinical-dashboard/answer-source-rail.tsx
@@ -19,7 +19,8 @@ import {
 } from "@/components/clinical-dashboard/answer-source-rows";
 
 /**
- * The cited documents under an answer, as a horizontally scrolling row of cards.
+ * The cited documents under an answer: a vertical list on a phone, a horizontally
+ * scrolling row of cards from `sm` up.
  *
  * This is the single source-chrome surface: it replaced the "Sources" capsule
  * and its popover/sheet pair, the Evidence sheet's Claims and Quotes tabs, the
@@ -30,6 +31,10 @@ import {
  * stacked 48 px rows is ~290 px of phone scroll spent on chrome, and a vertical
  * list of documents reads as the answer's conclusion rather than as its
  * references. Cards in a scroller cost one row whatever the source count.
+ * The 13 Oct 2026 audit (D07) reversed that on phones only: a strip at 390px
+ * cut the second source off mid-title, so checking the answer meant a hidden
+ * sideways swipe. The phone list is short (the drawer still holds the detail),
+ * and desktop keeps the scroller.
  *
  * Four behaviours are load-bearing rather than decorative:
  *
@@ -168,10 +173,14 @@ export function AnswerSourceRail({
             // layout fault instead of an invitation. Snapping settles each card to the left edge
             // so a rest position is always a whole card. Proximity rather than mandatory because
             // mandatory fights momentum scrolling on iOS and can strand a reader between cards.
-            className="flex snap-x snap-proximity gap-1.5 overflow-x-auto overscroll-x-contain pb-1 pr-6 [scrollbar-width:none] [&::-webkit-scrollbar]:hidden"
+            //
+            // Phone: a plain vertical list, every source visible at once (audit D07,
+            // 2026-10-13). A sideways strip cut the second source off at the screen edge.
+            // From sm up it is the scrolling rail described above, unchanged.
+            className="flex flex-col gap-1.5 sm:flex-row sm:snap-x sm:snap-proximity sm:overflow-x-auto sm:overscroll-x-contain sm:pb-1 sm:pr-6 [scrollbar-width:none] [&::-webkit-scrollbar]:hidden"
           >
             {rows.map((source, index) => (
-              <div key={`${source.id}:${index}`} role="listitem" className="flex-none snap-start">
+              <div key={`${source.id}:${index}`} role="listitem" className="min-w-0 sm:flex-none sm:snap-start">
                 <AnswerSourceCard
                   source={source}
                   index={index}
@@ -499,5 +508,6 @@ function cardLabel(source: AnswerSourceRow, index: number, searchOnly = false) {
 }
 
 const cardClass =
-  "inline-flex min-h-12 min-w-0 items-center gap-2.5 rounded-[var(--radius-lg)] border bg-[color:var(--surface-raised)] px-3 py-1.5 text-left shadow-[var(--shadow-inset)] transition-[border-color,box-shadow] focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-[color:var(--focus)]";
-const cardTextWidth = "max-w-[158px]";
+  "flex w-full sm:inline-flex sm:w-auto min-h-12 min-w-0 items-center gap-2.5 rounded-[var(--radius-lg)] border bg-[color:var(--surface-raised)] px-3 py-1.5 text-left shadow-[var(--shadow-inset)] transition-[border-color,box-shadow] focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-[color:var(--focus)]";
+// Phone rows are full width, so the title may use it; the rail's cards cap at 158px.
+const cardTextWidth = "sm:max-w-[158px]";
diff --git a/src/components/clinical-dashboard/cross-mode-links.tsx b/src/components/clinical-dashboard/cross-mode-links.tsx
index f56ee8f710..6423158ad5 100644
--- a/src/components/clinical-dashboard/cross-mode-links.tsx
+++ b/src/components/clinical-dashboard/cross-mode-links.tsx
@@ -65,7 +65,7 @@ function CrossModeLinkCard({ link, Icon, query, onModeSearch }: CrossModeLinkCar
     <article
       role="listitem"
       data-category-accent={APP_MODE_ACCENT[link.modeId]}
-      className={cn(sourceCard, "flex min-h-12 min-w-0 items-center gap-2.5 px-2.5 py-1.5", "md:max-w-full")}
+      className={cn(sourceCard, "relative flex min-h-12 min-w-0 items-center gap-2.5 px-2.5 py-1.5", "md:max-w-full")}
     >
       <span className="grid h-7 w-7 shrink-0 place-items-center rounded-md border border-[color:var(--cat-border)] bg-[color:var(--cat-soft)] text-[color:var(--cat-accent)]">
         <Icon className="h-3.5 w-3.5" aria-hidden />
@@ -73,7 +73,12 @@ function CrossModeLinkCard({ link, Icon, query, onModeSearch }: CrossModeLinkCar
       <Link
         href={link.detailHref}
         onClick={() => logCrossModeLinkOpen(query, link)}
-        className="inline-flex min-h-tap min-w-0 items-center text-sm font-semibold leading-5 text-[color:var(--text-heading)] transition hover:text-[color:var(--cat-accent)] focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-[color:var(--focus)]"
+        className={cn(
+          "inline-flex min-h-tap min-w-0 items-center text-sm font-semibold leading-5 text-[color:var(--text-heading)] transition hover:text-[color:var(--cat-accent)] focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-2 focus-visible:outline-[color:var(--focus)]",
+          // Phone: the whole row opens the record (audit D07, 2026-10-13). The title link
+          // stretches over the card, so a tap anywhere on the row lands on it.
+          "max-sm:after:absolute max-sm:after:inset-0 max-sm:after:content-['']",
+        )}
       >
         <span className="truncate">{link.title}</span>
       </Link>
@@ -96,7 +101,7 @@ function CrossModeLinkCard({ link, Icon, query, onModeSearch }: CrossModeLinkCar
         </span>
       ) : null}
       {/* Two signposted actions rather than one magnifying glass that had to
-          stand for both. The glass alone did not say whether it searched or
+          stand for both (a phone keeps both, raised above the row's stretched link). The glass alone did not say whether it searched or
           opened, and the only route to the record itself was the title text. */}
       <span className="ml-auto flex shrink-0 items-center gap-1.5">
         <button
@@ -110,7 +115,10 @@ function CrossModeLinkCard({ link, Icon, query, onModeSearch }: CrossModeLinkCar
           }}
           aria-label={`Search ${link.title} in ${link.modeLabel}`}
           title={`Search in ${link.modeLabel}`}
-          className={cardActionControl}
+          // Phone keeps a compact Search control (owner decision 13 Oct 2026 on audit D07): the
+          // row opens the record, so this is the only way to re-run the query in the target mode.
+          // Raised above the stretched title link so a tap on it searches instead of opening.
+          className={cn(cardActionControl, "relative z-10")}
         >
           <Search className="h-4 w-4 shrink-0" aria-hidden />
         </button>
@@ -121,7 +129,8 @@ function CrossModeLinkCard({ link, Icon, query, onModeSearch }: CrossModeLinkCar
           onClick={() => logCrossModeLinkOpen(query, link)}
           aria-label={`Open ${link.title}`}
           title="Open page"
-          className={cardActionControl}
+          // Above the stretched title link, so it stays its own tap target and focus stop.
+          className={cn(cardActionControl, "relative")}
         >
           <ArrowUpRight className="h-4 w-4 shrink-0" aria-hidden />
         </Link>
diff --git a/src/components/clinical-dashboard/evidence-panels.tsx b/src/components/clinical-dashboard/evidence-panels.tsx
index 60172553ea..92988e3590 100644
--- a/src/components/clinical-dashboard/evidence-panels.tsx
+++ b/src/components/clinical-dashboard/evidence-panels.tsx
@@ -109,6 +109,7 @@ export function AnswerUtilityActions({
   pendingFeedback = null,
   onSubmitFeedback,
   cpdHref = null,
+  reportOnly = false,
 }: {
   copied: boolean;
   onCopy: () => void;
@@ -116,6 +117,12 @@ export function AnswerUtilityActions({
   onSubmitFeedback?: (feedbackType: AnswerFeedbackType) => void;
   /** A new CME entry with the lead cited source filled in; absent when nothing was cited. */
   cpdHref?: string | null;
+  /**
+   * "Not in your sources" (audit D03): there is no answer to copy, log as CPD or call
+   * supported, so only "Report a problem" stays, for a reader who knows the library does
+   * cover the question.
+   */
+  reportOnly?: boolean;
 }) {
   const [feedbackOpen, setFeedbackOpen] = useState(false);
   const feedbackTriggerRef = useRef<HTMLButtonElement>(null);
@@ -151,16 +158,26 @@ export function AnswerUtilityActions({
           name rather than "Thumbs up". Evidence gaps are NOT here: they are a
           statement about the answer's evidence and belong with the safety chip
           in the header, which is also what keeps this row to one line. */}
+      {/* One line. At 320px with large text the row pushed "Report a problem" off the right
+          edge (audit D17, 2026-10-13), so the Copy label now gives way (`min-w-0`, truncated)
+          instead. Wrapping was tried and added a second 48px row under short answers. */}
       <div className={cn(chatActionRow, "flex-nowrap")} aria-label="Answer actions">
-        <button type="button" onClick={onCopy} className={chatMicroAction} aria-label="Copy answer with source status">
-          <Copy aria-hidden="true" className="h-3.5 w-3.5 shrink-0" />
-          {/* Below 360px (small phones) the full label truncated to "Copy …".
+        {reportOnly ? null : (
+          <button
+            type="button"
+            onClick={onCopy}
+            className={cn(chatMicroAction, "min-w-0")}
+            aria-label="Copy answer with source status"
+          >
+            <Copy aria-hidden="true" className="h-3.5 w-3.5 shrink-0" />
+            {/* Below 360px (small phones) the full label truncated to "Copy …".
               The short word keeps the action legible; the accessible name is
               unchanged. */}
-          <span className="truncate max-[359px]:hidden">{copied ? "Copied with sources" : "Copy with sources"}</span>
-          <span className="hidden max-[359px]:inline">{copied ? "Copied" : "Copy"}</span>
-        </button>
-        {cpdHref ? (
+            <span className="truncate max-[359px]:hidden">{copied ? "Copied with sources" : "Copy with sources"}</span>
+            <span className="hidden max-[359px]:inline">{copied ? "Copied" : "Copy"}</span>
+          </button>
+        )}
+        {cpdHref && !reportOnly ? (
           <Link
             href={cpdHref}
             data-testid="answer-log-cpd"
@@ -177,20 +194,22 @@ export function AnswerUtilityActions({
                 than opening a panel to choose the only affirmative option in
                 it. `verified` is that option, and the panel's own question —
                 "Is the answer supported?" — is what a thumb up answers. */}
-            <button
-              data-testid="answer-feedback-useful"
-              type="button"
-              disabled={Boolean(pendingFeedback)}
-              onClick={() => onSubmitFeedback("verified")}
-              className={cn(chatMicroAction, "min-w-12 justify-center px-2 disabled:opacity-60")}
-              aria-label="This answer is supported by its sources"
-            >
-              {pendingFeedback === "verified" ? (
-                <Loader2 aria-hidden="true" className="size-icon-sm shrink-0 animate-spin" />
-              ) : (
-                <ThumbsUp aria-hidden="true" className="size-icon-sm shrink-0" />
-              )}
-            </button>
+            {reportOnly ? null : (
+              <button
+                data-testid="answer-feedback-useful"
+                type="button"
+                disabled={Boolean(pendingFeedback)}
+                onClick={() => onSubmitFeedback("verified")}
+                className={cn(chatMicroAction, "min-w-12 justify-center px-2 disabled:opacity-60")}
+                aria-label="This answer is supported by its sources"
+              >
+                {pendingFeedback === "verified" ? (
+                  <Loader2 aria-hidden="true" className="size-icon-sm shrink-0 animate-spin" />
+                ) : (
+                  <ThumbsUp aria-hidden="true" className="size-icon-sm shrink-0" />
+                )}
+              </button>
+            )}
             {/* The thumb down IS the way in to "report a problem": it opens the
                 list of problem types rather than recording an unlabelled
                 negative, because an unlabelled negative tells a reviewer
diff --git a/src/components/clinical-dashboard/master-search-header.tsx b/src/components/clinical-dashboard/master-search-header.tsx
index 451ec30843..079b8740df 100644
--- a/src/components/clinical-dashboard/master-search-header.tsx
+++ b/src/components/clinical-dashboard/master-search-header.tsx
@@ -41,7 +41,6 @@ import {
 
 import { DocumentTagCloud } from "@/components/DocumentTagCloud";
 import { PrivacyInputNotice } from "@/components/privacy-input-notice";
-import { identifierShapeWarning } from "@/lib/clinical-ask/context";
 import {
   splitFilterText,
   filterText,
@@ -55,6 +54,7 @@ import { usePortalSlotFocus } from "@/components/clinical-dashboard/use-portal-s
 import { useHideOnScroll } from "@/components/clinical-dashboard/use-hide-on-scroll";
 import { useEventCallback } from "@/components/clinical-dashboard/use-event-callback";
 import { useLastAppMode } from "@/components/clinical-dashboard/use-last-app-mode";
+import { useComposerPatientCheck } from "@/components/clinical-dashboard/use-composer-patient-check";
 import { PhoneFooterLayerPortal } from "@/components/clinical-dashboard/phone-footer-layer-portal";
 import { AnswerFollowUpSuggestions } from "@/components/clinical-dashboard/answer-follow-up-suggestions";
 import { SearchPinsMenu } from "@/components/clinical-dashboard/search-pins-menu";
@@ -399,7 +399,7 @@ export function MasterSearchHeader(props: MasterSearchHeaderProps) {
     demoMode: false,
   });
   const trimmedQuery = query.trim();
-  const hasPhiWarning = Boolean(query && identifierShapeWarning(query));
+  const { clinicalPatientDetail, hasPhiWarning, phiWarningText } = useComposerPatientCheck(query, searchMode);
   const composerPhiWarningId = "composer-phi-warning";
   const selectedSearch = appModeSearchConfig(searchMode);
   // The trigger names the route the user is viewing. Session filtering still
@@ -425,7 +425,8 @@ export function MasterSearchHeader(props: MasterSearchHeaderProps) {
     selectedSearch.kind === "formulation" ||
     selectedSearch.kind === "dsm";
   const searchSetupNotReady = !realDataReady && !canRunLocalSearch;
-  const canAsk = trimmedQuery.length >= 1 && !loading && selectedSearchable && !searchSetupNotReady;
+  const canAsk =
+    trimmedQuery.length >= 1 && !loading && selectedSearchable && !searchSetupNotReady && !clinicalPatientDetail;
   const indexedDocumentTotal = documentTotal ?? documents.length;
   const hasUnloadedDocuments = indexedDocumentTotal > documents.length;
   const loadedScopeSummary = hasUnloadedDocuments
@@ -2460,7 +2461,7 @@ export function MasterSearchHeader(props: MasterSearchHeaderProps) {
             data-testid={composerPhiWarningId}
             className="mt-1.5 px-3 text-center text-2xs font-medium text-[color:var(--danger)]"
           >
-            Remove identifiable patient details before searching.
+            {phiWarningText}
           </p>
         ) : null}
         {/* Scope popover is a form sibling so the "+" menu's "Set scope" action can
diff --git a/src/components/clinical-dashboard/use-composer-patient-check.ts b/src/components/clinical-dashboard/use-composer-patient-check.ts
new file mode 100644
index 0000000000..25eb33e123
--- /dev/null
+++ b/src/components/clinical-dashboard/use-composer-patient-check.ts
@@ -0,0 +1,40 @@
+"use client";
+
+import { useEffect, useMemo, useState } from "react";
+import { identifierShapeWarning } from "@/lib/clinical-ask/context";
+import type { AppModeId } from "@/lib/app-modes";
+
+type PatientCheckModule = typeof import("@/lib/clinical-question-patient-check");
+
+const FALLBACK_WARNING = "Remove identifiable patient details before searching.";
+
+// Answer mode holds back a question that looks like it holds a patient detail (audit S2, 2026-10-13).
+// The check loads once the Answer box has text, so pages that never type a question don't download
+// it (bundle budget). Until it arrives the server check still refuses the question.
+export function useComposerPatientCheck(query: string, searchMode: AppModeId) {
+  const [patientCheck, setPatientCheck] = useState<PatientCheckModule | null>(null);
+  const needsPatientCheck = searchMode === "answer" && Boolean(query) && !patientCheck;
+  useEffect(() => {
+    if (!needsPatientCheck) return;
+    let live = true;
+    // A failed download leaves the warning off here; Ask checks again and stops if it still fails.
+    import("@/lib/clinical-question-patient-check").then(
+      (mod) => {
+        if (live) setPatientCheck(mod);
+      },
+      () => undefined,
+    );
+    return () => {
+      live = false;
+    };
+  }, [needsPatientCheck]);
+  return useMemo(() => {
+    const detail =
+      searchMode === "answer" && query && patientCheck ? patientCheck.clinicalQuestionPatientDetail(query) : null;
+    return {
+      clinicalPatientDetail: detail,
+      hasPhiWarning: Boolean(detail || (query && identifierShapeWarning(query))),
+      phiWarningText: patientCheck ? patientCheck.composerPatientDetailWarning(detail) : FALLBACK_WARNING,
+    };
+  }, [patientCheck, query, searchMode]);
+}
diff --git a/src/components/cme/cme-dashboard-whats-left.tsx b/src/components/cme/cme-dashboard-whats-left.tsx
index 77808c850e..5368555f06 100644
--- a/src/components/cme/cme-dashboard-whats-left.tsx
+++ b/src/components/cme/cme-dashboard-whats-left.tsx
@@ -261,7 +261,7 @@ function Row({
           onClick={logHere}
           {...{ [CME_LOG_TRIGGER_ATTRIBUTE]: "" }}
           className="work-button min-h-tap mr-2 shrink-0"
-          data-variant="primary"
+          data-variant="grey"
           aria-label={`Log an activity toward ${row.title}`}
           data-testid="cme-next-log"
         >
diff --git a/src/components/cme/cme-dashboard.tsx b/src/components/cme/cme-dashboard.tsx
index 08f8056541..d99ba64051 100644
--- a/src/components/cme/cme-dashboard.tsx
+++ b/src/components/cme/cme-dashboard.tsx
@@ -27,12 +27,11 @@ import { CmeFlatList, CmeFlatRow, CmeGroup } from "@/components/cme/cme-flat-lis
 import { hoursByCategory } from "@/components/cme/cme-progress-visuals";
 import { CME_LOG_TRIGGER_ATTRIBUTE, openCmeQuickLog } from "@/components/cme/cme-quick-log";
 import { useCmeTeachingUnloggedCount } from "@/components/cme/cme-teaching-prompt";
-import { CmeBandAction, cmeFreshnessEyebrow } from "@/components/cme/cme-work-kit";
+import { CmePageAction, cmeFreshnessEyebrow } from "@/components/cme/cme-work-kit";
 import { CmeYearInWeeks } from "@/components/cme/cme-year-in-weeks";
 import { WorkColumns } from "@/components/work-frame/work-desktop-layout";
 import { Button } from "@/components/ui/button";
 import { NewWorkModeOnly } from "@/components/work-mode-launch/work-mode-launch-provider";
-import { WorkSetupRow } from "@/components/work-setup/work-setup-row";
 import { addDays, expandEvents } from "@/lib/calendar/calendar-event";
 import { cmeCalendarEvents } from "@/lib/cme/calendar-events";
 import { buildCmeCatchUpPlan } from "@/lib/cme/catch-up-plan";
@@ -334,7 +333,7 @@ export function CmeDashboard({
   const status = (
     <>
       {/* The band above the page names the mode and the page; the h1 still names it for screen readers. */}
-      <h1 className="sr-only">Year</h1>
+      <h1 className="sr-only">CPD</h1>
       <ModeBandStatus
         testId="cme-data-freshness"
         value={
@@ -346,7 +345,7 @@ export function CmeDashboard({
         }
       />
       {underBand ? (
-        <CmeBandAction icon={SlidersHorizontal} label="Customise" href="/cme/customise" testId="cme-customise-action" />
+        <CmePageAction icon={SlidersHorizontal} label="Customise" href="/cme/customise" testId="cme-customise-action" />
       ) : (
         <div className="flex justify-end">
           <Button variant="toolbar" size="sm" icon={Settings2} onClick={onOpenCustomise}>
@@ -485,7 +484,7 @@ export function CmeDashboard({
                   <button
                     type="button"
                     className="work-button min-h-tap"
-                    data-variant="tinted"
+                    data-variant="grey"
                     disabled={loggingDue}
                     aria-busy={loggingDue || undefined}
                     onClick={() => handleLogRoutine(routine)}
@@ -638,9 +637,6 @@ export function CmeDashboard({
             the dates and the year's details on the right (11 Oct 2026 layout audit). */}
         <WorkColumns>
           <div>
-            <NewWorkModeOnly>
-              <WorkSetupRow />
-            </NewWorkModeOnly>
             {summary}
             {nextStepNode}
             {toLog}
diff --git a/src/components/cme/cme-domains-ring.tsx b/src/components/cme/cme-domains-ring.tsx
index 99040986e1..2d6b941ea7 100644
--- a/src/components/cme/cme-domains-ring.tsx
+++ b/src/components/cme/cme-domains-ring.tsx
@@ -78,31 +78,30 @@ export function CmeDomainsRing({
       end={source}
     >
       <div className="flex items-center gap-4">
-        <svg aria-hidden="true" viewBox="0 0 40 40" className="size-18 shrink-0">
-          {rows.map((row, index) => (
-            <path
-              key={row.bucket}
-              data-filled={row.filled ? "true" : "false"}
-              d={arcPath(index * step + GAP_DEGREES / 2, (index + 1) * step - GAP_DEGREES / 2)}
-              fill="none"
-              strokeWidth={4.5}
-              strokeLinecap="round"
-              className={cn(
-                row.filled
-                  ? "stroke-[color:var(--clinical-accent)] forced-colors:stroke-[CanvasText]"
-                  : "stroke-[color:var(--border-strong)] forced-colors:stroke-[GrayText]",
-              )}
-            />
-          ))}
-          <text
-            x="20"
-            y="22.8"
-            textAnchor="middle"
-            className="nums fill-[color:var(--text-heading)] text-[length:8px] font-normal"
-          >
+        {/* The count is page text over the ring, not SVG text: in the 40-unit drawing it was an 8px font
+            (design audit D25, 12px minimum). */}
+        <span aria-hidden="true" className="relative grid size-18 shrink-0 place-items-center">
+          <svg viewBox="0 0 40 40" className="absolute inset-0 size-full">
+            {rows.map((row, index) => (
+              <path
+                key={row.bucket}
+                data-filled={row.filled ? "true" : "false"}
+                d={arcPath(index * step + GAP_DEGREES / 2, (index + 1) * step - GAP_DEGREES / 2)}
+                fill="none"
+                strokeWidth={4.5}
+                strokeLinecap="round"
+                className={cn(
+                  row.filled
+                    ? "stroke-[color:var(--clinical-accent)] forced-colors:stroke-[CanvasText]"
+                    : "stroke-[color:var(--border-strong)] forced-colors:stroke-[GrayText]",
+                )}
+              />
+            ))}
+          </svg>
+          <span className="nums relative text-sm font-normal text-[color:var(--text-heading)]">
             {`${filledCount}/${buckets.length}`}
-          </text>
-        </svg>
+          </span>
+        </span>
         <ul role="list" className="grid min-w-0 flex-1">
           {rows.map((row) => (
             <li
diff --git a/src/components/cme/cme-drafts-section.tsx b/src/components/cme/cme-drafts-section.tsx
index 0c49ae4fe7..0f2a51bfca 100644
--- a/src/components/cme/cme-drafts-section.tsx
+++ b/src/components/cme/cme-drafts-section.tsx
@@ -213,7 +213,7 @@ function DraftRow({
           href={`/cme/new?draft=${draft.id}`}
           data-testid={`cme-draft-continue-${draft.id}`}
           className="work-button min-h-tap shrink-0"
-          data-variant="tinted"
+          data-variant="grey"
         >
           Continue
         </Link>
diff --git a/src/components/cme/cme-flat-list.tsx b/src/components/cme/cme-flat-list.tsx
index 8e33e47829..919bfb19b9 100644
--- a/src/components/cme/cme-flat-list.tsx
+++ b/src/components/cme/cme-flat-list.tsx
@@ -123,7 +123,11 @@ export function CmeFlatList({
   );
 }
 
-/** The leading mark on a row: a flat circle (still to do), a ticked one (done), or nothing. */
+/**
+ * The leading mark on a row: a grey open circle (still to do), a ticked one (done), or nothing.
+ * Both are grey: colour is kept for passed and due-soon dates (status shapes, 12 Oct 2026), so an
+ * open target no longer reads as a coloured "not recorded" ring.
+ */
 export function CmeRowMark({ state }: { readonly state: "open" | "done" | "none" }) {
   if (state === "none") return <span aria-hidden="true" className="size-7.5 shrink-0" />;
   if (state === "done") {
@@ -140,7 +144,7 @@ export function CmeRowMark({ state }: { readonly state: "open" | "done" | "none"
     );
   }
   return (
-    <span aria-hidden="true" className="work-ic">
+    <span aria-hidden="true" className="work-ic" data-tone="neutral">
       <span className="size-3 rounded-full border-2 border-current forced-colors:border-[CanvasText]" />
     </span>
   );
diff --git a/src/components/cme/cme-learning-page.tsx b/src/components/cme/cme-learning-page.tsx
index 3096524cf5..a0e743d2bb 100644
--- a/src/components/cme/cme-learning-page.tsx
+++ b/src/components/cme/cme-learning-page.tsx
@@ -254,7 +254,7 @@ function LearningRow({
         <Link
           href={learningItemLogHref(item)}
           className="work-button relative z-[var(--z-raised)] min-h-tap shrink-0 self-center"
-          data-variant="tinted"
+          data-variant="grey"
         >
           Log as CPD
         </Link>
diff --git a/src/components/cme/cme-log-page.tsx b/src/components/cme/cme-log-page.tsx
index 2fb1d4beb9..d3888611e8 100644
--- a/src/components/cme/cme-log-page.tsx
+++ b/src/components/cme/cme-log-page.tsx
@@ -36,7 +36,7 @@ import { CmeMissedSessionsSection } from "@/components/cme/cme-missed-sessions-s
 import { useCmeFinishCount } from "@/components/cme/cme-page-tabs";
 import { CME_LOG_TRIGGER_ATTRIBUTE, CmeQuickLog } from "@/components/cme/cme-quick-log";
 import { useCmeTeachingUnloggedCount } from "@/components/cme/cme-teaching-prompt";
-import { CmeBandAction, CmeBanner, CmeHint, CmeNoteLine } from "@/components/cme/cme-work-kit";
+import { CmePageAction, CmeBanner, CmeHint, CmeNoteLine } from "@/components/cme/cme-work-kit";
 import { useModeBandHeading } from "@/components/mode-band/mode-band";
 import { useWorkUndoToast, WorkBody } from "@/components/mode-kit/work";
 import { WorkWidePage } from "@/components/work-frame/work-desktop-layout";
@@ -409,6 +409,7 @@ export function CmeLogPage({
           role="group"
           aria-label="Narrow the log"
           className="work-chips flex-wrap"
+          data-large-text-wrap=""
           data-beside-filters={wide ? "" : undefined}
         >
           {yearChip}
@@ -481,7 +482,7 @@ export function CmeLogPage({
               onClick={openCopySheet}
               data-testid="cme-log-copy-next"
               className="work-button min-h-tap shrink-0"
-              data-variant="tinted"
+              data-variant="grey"
             >
               Copy next
             </button>
@@ -593,7 +594,7 @@ export function CmeLogPage({
                       type="button"
                       onClick={openCopySheet}
                       className="work-button min-h-tap shrink-0"
-                      data-variant="tinted"
+                      data-variant="grey"
                     >
                       Copy next
                     </button>
@@ -639,16 +640,19 @@ export function CmeLogPage({
 
   return (
     <main data-testid="cme-log-page" data-mode-identity="cme" className="w-full">
-      {showFinish ? null : (
-        <CmeBandAction
-          icon={SlidersHorizontal}
-          label="Filter your log"
-          onClick={openFilter}
-          testId="cme-log-filter-action"
-        />
-      )}
       <LogBody>
         <PageTitleUnderBand className={cmePageTitle}>{showFinish ? "To finish" : "Log"}</PageTitleUnderBand>
+        {showFinish ? null : (
+          // From 1024px the filter column sits beside the log, so the action that opens its sheet hides.
+          <div className="lg:hidden">
+            <CmePageAction
+              icon={SlidersHorizontal}
+              label="Filter your log"
+              onClick={openFilter}
+              testId="cme-log-filter-action"
+            />
+          </div>
+        )}
         <div role="status" data-testid="cme-log-saved" className="contents">
           {justSaved ? <CmeBanner icon={Check}>Saved to your log.</CmeBanner> : null}
           {missedLinkFailed ? (
@@ -685,18 +689,8 @@ export function CmeLogPage({
               <Plus aria-hidden="true" strokeWidth={2.2} />
               <span>Log an activity</span>
             </Link>
-            {!showFinish && !showArchived && uncopied.length > 0 ? (
-              <button
-                type="button"
-                onClick={openCopySheet}
-                data-testid="cme-log-dock-copy"
-                className="work-button min-h-tap"
-                data-variant="secondary"
-              >
-                <Copy aria-hidden="true" strokeWidth={2.2} />
-                Copy next
-              </button>
-            ) : null}
+            {/* One docked button only (design audit D09, 13 Oct 2026): Copy next lives in the
+                "not marked copied" card above the list, never floating as well. */}
           </div>
         </div>
       </LogBody>
diff --git a/src/components/cme/cme-missed-sessions-section.tsx b/src/components/cme/cme-missed-sessions-section.tsx
index 565da3e45d..70b023ff6e 100644
--- a/src/components/cme/cme-missed-sessions-section.tsx
+++ b/src/components/cme/cme-missed-sessions-section.tsx
@@ -440,11 +440,7 @@ export function CmeMissedSessionsSection({
                     </div>
                   ) : !readOnly ? (
                     <div className="flex flex-wrap items-center gap-2">
-                      <Link
-                        href={missedReplacementHref(session)}
-                        className="work-button min-h-tap"
-                        data-variant="tinted"
-                      >
+                      <Link href={missedReplacementHref(session)} className="work-button min-h-tap" data-variant="grey">
                         Log the replacement
                       </Link>
                       {linkingId === session.id ? (
diff --git a/src/components/cme/cme-routines-page.tsx b/src/components/cme/cme-routines-page.tsx
index 24d0289550..68b3771f28 100644
--- a/src/components/cme/cme-routines-page.tsx
+++ b/src/components/cme/cme-routines-page.tsx
@@ -3,7 +3,7 @@
 import { Archive, CalendarClock, ChevronRight, Plus, Repeat } from "lucide-react";
 import type { ReactNode } from "react";
 
-import { CmeBandAction, CmeDot, CmeHint } from "@/components/cme/cme-work-kit";
+import { CmeDot, CmeHint } from "@/components/cme/cme-work-kit";
 import { useModeBandHeading } from "@/components/mode-band/mode-band";
 import { WorkBody } from "@/components/mode-kit/work";
 import { cpdYearOf, perthCalendarDate } from "@/lib/cme/cpd-year";
@@ -134,7 +134,6 @@ export function CmeRoutinesPage({
 
   return (
     <main data-mode-identity="cme" data-testid="cme-routines-page" className="w-full">
-      <CmeBandAction icon={Plus} label="New routine" onClick={onNewRoutine} testId="cme-routines-new-action" />
       <WorkBody>
         <h1 className="sr-only">Routines</h1>
 
diff --git a/src/components/cme/cme-work-kit.tsx b/src/components/cme/cme-work-kit.tsx
index 268f8600e2..2d6b883e69 100644
--- a/src/components/cme/cme-work-kit.tsx
+++ b/src/components/cme/cme-work-kit.tsx
@@ -4,7 +4,7 @@ import type { LucideIcon } from "lucide-react";
 import Link from "next/link";
 import type { ReactNode } from "react";
 
-import { ModeBandAction, useModeBandHeading } from "@/components/mode-band/mode-band";
+import { useModeBandHeading } from "@/components/mode-band/mode-band";
 import { cn } from "@/components/ui-primitives";
 import type { CmeCategory } from "@/lib/cme/types";
 
@@ -50,8 +50,12 @@ export function cmeFreshnessEyebrow({
   return "Not loaded";
 }
 
-/** The page's one round glass action in the band (Customise, Filter, Share). */
-export function CmeBandAction({
+/**
+ * The page's one tool (Customise, Filter, New routine), at the top right of the
+ * page body. The band's corner is for the Favourite heart alone (audit D18,
+ * 13 Oct 2026), so a page's own tool sits in the page.
+ */
+export function CmePageAction({
   icon: Icon,
   label,
   href,
@@ -63,27 +67,25 @@ export function CmeBandAction({
   readonly testId?: string;
 } & ({ readonly href: string; readonly onClick?: never } | { readonly onClick: () => void; readonly href?: never })) {
   return (
-    <ModeBandAction>
-      {(underBand) => {
-        if (!underBand) return null;
-        const glyph = <Icon aria-hidden="true" className="size-icon-md" strokeWidth={2} />;
-        return href !== undefined ? (
-          <Link href={href} className="work-glass-button work-band__action" aria-label={label} data-testid={testId}>
-            {glyph}
-          </Link>
-        ) : (
-          <button
-            type="button"
-            className="work-glass-button work-band__action"
-            aria-label={label}
-            onClick={onClick}
-            data-testid={testId}
-          >
-            {glyph}
-          </button>
-        );
-      }}
-    </ModeBandAction>
+    <div className="flex justify-end">
+      {href !== undefined ? (
+        <Link href={href} className="work-button min-h-tap" data-variant="secondary" data-testid={testId}>
+          <Icon aria-hidden="true" strokeWidth={2} />
+          {label}
+        </Link>
+      ) : (
+        <button
+          type="button"
+          className="work-button min-h-tap"
+          data-variant="secondary"
+          onClick={onClick}
+          data-testid={testId}
+        >
+          <Icon aria-hidden="true" strokeWidth={2} />
+          {label}
+        </button>
+      )}
+    </div>
   );
 }
 
diff --git a/src/components/cme/cme-year-check-page.tsx b/src/components/cme/cme-year-check-page.tsx
index 265112e6bd..9857acb6c7 100644
--- a/src/components/cme/cme-year-check-page.tsx
+++ b/src/components/cme/cme-year-check-page.tsx
@@ -108,7 +108,7 @@ function CheckRow({ row, set }: { row: CmeYearCheckRow; set: CmeRequirementSet }
         href={href}
         data-testid={`cme-check-action-${row.id}`}
         className="work-button min-h-tap shrink-0"
-        data-variant="tinted"
+        data-variant="grey"
       >
         {action.label}
         <span className="sr-only">: {row.label}</span>
@@ -384,7 +384,7 @@ export function CmeYearCheckPage({
                   title={row.title}
                   subtitle={`${formatCmeRowDate(row.date, today)} · ${evidenceRowLine(row)}`}
                   end={
-                    <Link href={row.href} className="work-button min-h-tap shrink-0" data-variant="tinted">
+                    <Link href={row.href} className="work-button min-h-tap shrink-0" data-variant="grey">
                       Attach
                       <span className="sr-only">: {row.title}</span>
                     </Link>
diff --git a/src/components/crisis-lines-card.tsx b/src/components/crisis-lines-card.tsx
new file mode 100644
index 0000000000..8af916e883
--- /dev/null
+++ b/src/components/crisis-lines-card.tsx
@@ -0,0 +1,130 @@
+"use client";
+
+import { Phone } from "lucide-react";
+import { useState } from "react";
+
+import { focusRing } from "@/components/card-recipes";
+import { spokenModeNumber } from "@/components/mode-kit/dates";
+import { ModeDialSheet } from "@/components/mode-kit/dial-sheet";
+import {
+  modeCallDiscShape,
+  modeDot,
+  modeInsetHairline,
+  modePressable,
+  modeTapArea,
+} from "@/components/mode-kit/recipes";
+import { modeNameText, modeNumberText } from "@/components/mode-kit/type";
+import { cn } from "@/components/ui-primitives";
+import type { PublicCrisisContact } from "@/lib/crisis-contacts";
+import { displayPhoneNumber } from "@/lib/admin/phone-display";
+import { formatUpdatedMonth } from "@/lib/admin/renewal-dates";
+
+/**
+ * One crisis line, laid out to stay short at phone width: the name, the
+ * number and the call disc share one line, and the hours, the caveat and the
+ * updated month sit beneath in small muted text across the row's full width.
+ * Every word of the shared list is shown; nothing is truncated. The number is
+ * a button that opens the kit's dialling sheet, and the call disc is the
+ * `tel:` link inside a 48px tap area, named with the digits spaced out.
+ */
+function CrisisLineRow({ contact, testIdPrefix }: { contact: PublicCrisisContact; testIdPrefix: string }) {
+  const [sheetOpen, setSheetOpen] = useState(false);
+  const testId = `${testIdPrefix}-${contact.id}`;
+  const emergency = contact.isEmergencyService;
+  const number = {
+    display: displayPhoneNumber(contact.telephoneDisplay, "outside"),
+    tel: `tel:${contact.telephoneUri}`,
+  };
+  const spoken = spokenModeNumber(number.display);
+
+  return (
+    <li data-testid={testId} className={cn(modeInsetHairline, "grid min-w-0 gap-0.5 pb-2 pl-3 pr-1")}>
+      <div className="flex min-w-0 items-center gap-1">
+        <span className="flex min-w-0 flex-1 items-center gap-1.5">
+          {emergency ? (
+            <span
+              aria-hidden="true"
+              data-admin-red="emergency-number"
+              data-testid={`${testId}-emergency-dot`}
+              className={cn(modeDot, "bg-[color:var(--danger)]")}
+            />
+          ) : null}
+          <span className={cn(modeNameText, "min-w-0 break-words text-sm leading-5 text-[color:var(--text-heading)]")}>
+            {contact.name}
+          </span>
+        </span>
+        <button
+          type="button"
+          aria-haspopup="dialog"
+          aria-label={`${contact.name}, ${spoken}. Show dialling options`}
+          onClick={() => setSheetOpen(true)}
+          className={cn(
+            focusRing,
+            modePressable,
+            modeNumberText,
+            "min-h-12 min-w-12 shrink-0 whitespace-nowrap rounded-md px-1 text-right text-sm text-[color:var(--text)]",
+          )}
+          data-testid={`${testId}-number`}
+        >
+          {number.display}
+        </button>
+        <a
+          href={number.tel}
+          aria-label={`Call ${contact.name}, ${spoken}`}
+          className={cn(modeTapArea, focusRing, "rounded-full")}
+          data-testid={`${testId}-call`}
+        >
+          <span aria-hidden="true" className={emergency ? modeCallDiscShape.emergency : modeCallDiscShape.neutral}>
+            <Phone aria-hidden="true" strokeWidth={1.5} className="size-icon-md" />
+          </span>
+        </a>
+      </div>
+      <p className="-mt-1.5 break-words pr-2 text-xs leading-4 text-[color:var(--text-muted)]">
+        {contact.availability} · <span>Updated {formatUpdatedMonth(contact.verifiedOn)}</span>
+      </p>
+      {contact.caveat ? (
+        <p className="break-words pr-2 text-xs leading-4 text-[color:var(--text-muted)]">{contact.caveat}</p>
+      ) : null}
+      <ModeDialSheet
+        open={sheetOpen}
+        onClose={() => setSheetOpen(false)}
+        label={contact.name}
+        number={number}
+        testId={`${testId}-sheet`}
+      />
+    </li>
+  );
+}
+
+/**
+ * The one crisis card (design audit D02, 13 Oct 2026): Admin Help and the Clinical answer
+ * crisis card print the same rows, so the numbers, their 48px call links and their caveats look
+ * and behave the same wherever a clinician meets them. 000 alone gets the quiet-red emergency
+ * disc and dot. On Call keeps its own rows because they also say whether a line is open now.
+ */
+export function CrisisLinesCard({
+  contacts,
+  testId,
+  rowTestIdPrefix,
+  label = "Crisis lines",
+  heading,
+}: {
+  readonly contacts: readonly PublicCrisisContact[];
+  readonly testId: string;
+  readonly rowTestIdPrefix: string;
+  readonly label?: string;
+  readonly heading?: string;
+}) {
+  return (
+    <section data-testid={testId} aria-label={label} className="work-card overflow-hidden">
+      {heading ? (
+        <p className="px-3 pt-3 text-sm font-semibold leading-5 text-[color:var(--text-heading)]">{heading}</p>
+      ) : null}
+      <ul role="list" className="pt-2">
+        {contacts.map((contact) => (
+          <CrisisLineRow key={contact.id} contact={contact} testIdPrefix={rowTestIdPrefix} />
+        ))}
+      </ul>
+    </section>
+  );
+}
diff --git a/src/components/favourites/my-day-favourites-page.tsx b/src/components/favourites/my-day-favourites-page.tsx
index eddeadc2e7..cab52efce2 100644
--- a/src/components/favourites/my-day-favourites-page.tsx
+++ b/src/components/favourites/my-day-favourites-page.tsx
@@ -18,7 +18,7 @@ import {
 import { useFavouritesShelf } from "@/components/favourites/use-favourites-shelf";
 import { useNumberSheets } from "@/components/favourites/use-number-sheets";
 import { InformationPageShell } from "@/components/information-page-shell";
-import { ModeBandAction, PageTitleUnderBand, useModeBandHeading } from "@/components/mode-band/mode-band";
+import { PageTitleUnderBand, useModeBandHeading } from "@/components/mode-band/mode-band";
 import {
   WorkBody,
   WorkButton,
@@ -266,35 +266,22 @@ export function MyDayFavouritesPage() {
         <PageTitleUnderBand className="m-0 text-2xl font-bold text-[color:var(--work-ink)]">
           Favourites
         </PageTitleUnderBand>
-        <ModeBandAction>
-          {(underBand) =>
-            underBand ? (
-              <button
-                type="button"
-                onClick={openAdd}
-                aria-label="Add a work page"
-                className="work-glass-button work-band__action"
-                data-testid="my-day-favourites-band-add"
-              >
-                <Plus aria-hidden="true" className="size-icon-md" strokeWidth={2} />
-              </button>
-            ) : visible.length > 0 ? (
-              <div className="flex flex-wrap gap-2">
-                <WorkButton variant="secondary" icon={Plus} onClick={openAdd} testId="my-day-favourites-page-add">
-                  Add a work page
-                </WorkButton>
-                <WorkButton
-                  variant="secondary"
-                  icon={Phone}
-                  onClick={numberSheets.addNumber}
-                  testId="my-day-favourites-page-add-number"
-                >
-                  Add a number
-                </WorkButton>
-              </div>
-            ) : null
-          }
-        </ModeBandAction>
+        {/* In the page, not the band's corner, which is for Favourite only (audit D18). */}
+        {visible.length > 0 ? (
+          <div className="flex flex-wrap gap-2">
+            <WorkButton variant="secondary" icon={Plus} onClick={openAdd} testId="my-day-favourites-page-add">
+              Add a work page
+            </WorkButton>
+            <WorkButton
+              variant="secondary"
+              icon={Phone}
+              onClick={numberSheets.addNumber}
+              testId="my-day-favourites-page-add-number"
+            >
+              Add a number
+            </WorkButton>
+          </div>
+        ) : null}
 
         {!online ? (
           <p
diff --git a/src/components/forms/act-and-standards-content.ts b/src/components/forms/act-and-standards-content.ts
index 0bfa275f43..bf1592cfbc 100644
--- a/src/components/forms/act-and-standards-content.ts
+++ b/src/components/forms/act-and-standards-content.ts
@@ -104,6 +104,8 @@ export type ChiefPsychiatristStandard = {
   reviewed: boolean;
   /** The signing reviewer's public name when `reviewed`; otherwise null. */
   reviewedBy: string | null;
+  /** The sign-off's UTC timestamp when `reviewed`; otherwise null. */
+  reviewedAt: string | null;
 };
 
 const text = (value: unknown) => (typeof value === "string" ? value.trim() : "");
@@ -134,6 +136,7 @@ export function parseChiefPsychiatristStandards(value: unknown): ChiefPsychiatri
         sourceUrl: safeCanonicalSourceUrl(text(entry.sourceUrl) || null),
         reviewed: reviewedBy !== null,
         reviewedBy,
+        reviewedAt: reviewedBy !== null ? text(entry.reviewedAt) || null : null,
       },
     ];
   });
diff --git a/src/components/forms/act-and-standards-page.tsx b/src/components/forms/act-and-standards-page.tsx
index bb517b34b5..1a8fd419b5 100644
--- a/src/components/forms/act-and-standards-page.tsx
+++ b/src/components/forms/act-and-standards-page.tsx
@@ -8,6 +8,7 @@ import {
 import { cn, eyebrowText, textMuted } from "@/components/ui-primitives";
 import { ActTopicList } from "@/components/forms/act-topic-list";
 import { ClinicalSplit } from "@/components/work-frame/work-desktop-layout";
+import { signOffDisplay } from "@/lib/sign-off-label";
 import type {
   ActReferenceGroup,
   ActReferenceSection,
@@ -86,6 +87,10 @@ function ActGroup({ group }: { group: ActReferenceGroup }) {
 }
 
 function StandardItem({ standard }: { standard: ChiefPsychiatristStandard }) {
+  // Signed off only for a named person and a date; a product attribution keeps "awaiting".
+  const signOff = standard.reviewed
+    ? signOffDisplay(standard.reviewedBy, standard.reviewedAt)
+    : { signedOff: false as const, text: "" };
   return (
     <li>
       <details
@@ -97,7 +102,7 @@ function StandardItem({ standard }: { standard: ChiefPsychiatristStandard }) {
           <span className="min-w-0 flex-1 text-sm font-semibold leading-5 text-[color:var(--text-heading)]">
             {standard.title}
           </span>
-          {standard.reviewed ? null : <span className={reviewBadge}>{AWAITING_REVIEW}</span>}
+          {signOff.signedOff ? null : <span className={reviewBadge}>{AWAITING_REVIEW}</span>}
           <ChevronDown
             className="h-4 w-4 shrink-0 text-[color:var(--text-muted)] transition group-open:rotate-180"
             aria-hidden
@@ -105,9 +110,9 @@ function StandardItem({ standard }: { standard: ChiefPsychiatristStandard }) {
         </summary>
         <div className="grid gap-2 border-t border-[color:var(--border)] px-3 py-3">
           <p className="text-sm leading-6 text-[color:var(--text)]">{standard.summary}</p>
-          {standard.reviewed ? (
+          {signOff.signedOff ? (
             <p className={cn("text-xs leading-5", textMuted)} data-testid={`cp-standard-reviewed-${standard.id}`}>
-              {`Drafted from the Office of the Chief Psychiatrist's published standard. Reviewed by ${standard.reviewedBy}.`}
+              {`Drafted from the Office of the Chief Psychiatrist's published standard. ${signOff.text}.`}
             </p>
           ) : (
             <p className={cn("text-xs leading-5", textMuted)}>
diff --git a/src/components/forms/form-priority-facts-section.tsx b/src/components/forms/form-priority-facts-section.tsx
index b65898d926..939b595206 100644
--- a/src/components/forms/form-priority-facts-section.tsx
+++ b/src/components/forms/form-priority-facts-section.tsx
@@ -21,6 +21,7 @@ import {
 } from "@/lib/forms-cultural-notes";
 import type { FormActSection, FormPriorityFactCard } from "@/lib/form-ranker";
 import { mhaActMetadata } from "@/lib/mha-act-sections";
+import { signOffDisplay } from "@/lib/sign-off-label";
 import type { ServiceSummaryCard } from "@/lib/service-ranker";
 
 function hasText(value: string | null | undefined): value is string {
@@ -288,8 +289,10 @@ function CulturalNoteText({ text }: { text: string }) {
 export function CulturalNotesSection({ formCode }: { formCode: string | undefined }) {
   const notes = culturalNotesForForm(formCode);
   if (!notes.length) return null;
-  const reviewers = notes.map(culturalNoteReviewer);
-  const anySigned = reviewers.some((reviewer) => reviewer !== null);
+  // A note reads as signed off only when its sign-off names a real person and a date;
+  // a product attribution ("PsychSift") keeps the awaiting-review wording.
+  const signOffs = notes.map((note) => signOffDisplay(culturalNoteReviewer(note), note.reviewedAt));
+  const anySigned = signOffs.some((signOff) => signOff.signedOff);
 
   return (
     <section
@@ -323,7 +326,7 @@ export function CulturalNotesSection({ formCode }: { formCode: string | undefine
                 <CulturalNoteText text={note.text} />
                 {anySigned ? (
                   <p className={cn("mt-1 text-xs leading-5", textMuted)}>
-                    {reviewers[index] ? `Reviewed by ${reviewers[index]}.` : "Awaiting clinical review."}
+                    {signOffs[index]?.signedOff ? `${signOffs[index].text}.` : "Awaiting clinical review."}
                   </p>
                 ) : null}
               </div>
diff --git a/src/components/forms/mha-timeline-panel.tsx b/src/components/forms/mha-timeline-panel.tsx
index 5beeee14a3..74616d449f 100644
--- a/src/components/forms/mha-timeline-panel.tsx
+++ b/src/components/forms/mha-timeline-panel.tsx
@@ -1,8 +1,10 @@
 "use client";
 
-import { ExternalLink } from "lucide-react";
+import { ExternalLink, Timer } from "lucide-react";
+import Link from "next/link";
 import { useId, useMemo, useState } from "react";
 
+import { buttonFaceClass } from "@/components/ui/button-face";
 import { inPageAnchor } from "@/components/in-page-nav/in-page-nav-classes";
 import { cn, textMuted } from "@/components/ui-primitives";
 import { mhaActMetadata, mhaActSection } from "@/lib/mha-act-sections";
@@ -101,6 +103,16 @@ export function MhaTimelinePanel({ formCode }: { formCode: string }) {
         <p id={hintId} className={cn("text-xs leading-5", textMuted)}>
           {hint}
         </p>
+        {/* Design audit D01: a timed form starts its clock from here, with the form (and the
+            time, once entered) carried across, so the clock list is one tap from the record. */}
+        <Link
+          href={`/forms/clock?${new URLSearchParams(start ? { form: formCode, made: startValue } : { form: formCode })}`}
+          data-testid="mha-timeline-start-clock"
+          className={cn(buttonFaceClass({ variant: "secondary" }), "mt-2 w-full max-w-sm")}
+        >
+          <Timer aria-hidden="true" className="size-icon-sm" />
+          Start clock
+        </Link>
       </div>
 
       <ol className="space-y-3">
diff --git a/src/components/mode-band/mode-band.tsx b/src/components/mode-band/mode-band.tsx
index bc1a3ade75..b2d36e4afa 100644
--- a/src/components/mode-band/mode-band.tsx
+++ b/src/components/mode-band/mode-band.tsx
@@ -69,14 +69,21 @@ const IDENTITY_MODES: ReadonlySet<AppModeId> = new Set([
   "first-nations",
 ]);
 
+/**
+ * Work areas whose band keeps today's date above the title, because the day is
+ * what their pages are about (owner, 13 Oct 2026: "just please remove the date
+ * on most pages as it is not necessary"). Elsewhere the line is left for the
+ * page's own state (`useModeBandHeading`), or stays empty.
+ */
+const DATE_AREAS: ReadonlySet<WorkArea["id"]> = new Set(["day", "rost", "open", "teach", "call"]);
+
 /** Where the band's status line is drawn; `ModeBandStatus` portals into it. */
 export const modeBandStatusSlotId = "mode-band-status";
-const modeBandActionSlotId = "mode-band-action";
 
 export type ModeBandLead =
   /** A child of another page: a small back link in the mode colour. */
   | { kind: "back"; href: string; label: string }
-  /** A top-level page: today's date, in Perth. */
+  /** A top-level page: no back link (the date line went, 13 Oct 2026). */
   | { kind: "date" };
 
 export type ModeBandProps = {
@@ -207,20 +214,6 @@ function isHidden(pathname: string, hiddenOn: readonly string[] | undefined): bo
   return (hiddenOn ?? []).some((path) => (path.endsWith("/") ? pathname.startsWith(path) : pathname === path));
 }
 
-/**
- * Today's date, rendered after hydration so a server in another timezone, or a
- * page cached across midnight, can never show yesterday, and checked each
- * minute so a page left open moves on at midnight. The row keeps its height
- * either way.
- */
-function TodayDate() {
-  const time = useClientTime({ updateInterval: 60_000 });
-  const { zone } = useWorkTimeZone();
-  if (!time) return <span className="mode-band__date" />;
-  const now = new Date(time);
-  return <span className="mode-band__date">{dateLong(now, zone)}</span>;
-}
-
 /**
  * The faint mode icon, drawn as a mask on an empty box rather than as an
  * inline svg. The design crops the icon at the band's right edge; an svg
@@ -507,7 +500,7 @@ function WorkModeBandHeader({
       current={current}
       currentIsOwnPage={currentIsOwnPage}
       bandRef={setBand}
-      eyebrow={heading?.eyebrow ?? <TodayDateText />}
+      eyebrow={heading?.eyebrow ?? (DATE_AREAS.has(area.id) ? <TodayDateText /> : undefined)}
       title={heading?.title ?? baseTitle}
       counts={counts}
       status={
@@ -530,16 +523,19 @@ function WorkModeBandHeader({
           <Link href={customiseHref} className="work-glass-button work-band__action" aria-label="Customise">
             <SlidersHorizontal aria-hidden="true" className="size-icon-md" strokeWidth={2} />
           </Link>
-        ) : (
-          // A page's own action (My Day's Edit) takes the glass action's place.
-          <span id={modeBandActionSlotId} className="work-band__action-slot" />
-        )
+        ) : // The band's corner is the page's Favourite heart alone (audit D18, 13 Oct 2026):
+        // a page's own tools sit in the page or in More.
+        null
       }
     />
   );
 }
 
-/** Today's date as plain text, settled after hydration (see TodayDate). */
+/**
+ * Today's date, rendered after hydration so a server in another timezone, or a
+ * page cached across midnight, can never show yesterday, and checked each
+ * minute so a page left open moves on at midnight.
+ */
 function TodayDateText() {
   const time = useClientTime({ updateInterval: 60_000 });
   const { zone } = useWorkTimeZone();
@@ -612,9 +608,7 @@ function ModeBandHeader({
               <ChevronLeft aria-hidden="true" className="size-icon-lg shrink-0" strokeWidth={2.25} />
               {lead.label}
             </Link>
-          ) : (
-            <TodayDate />
-          )}
+          ) : null}
           {customiseHref ? (
             <Link href={customiseHref} className="mode-band__customise" aria-label="Customise">
               <Settings2 aria-hidden="true" className="size-icon-lg shrink-0" strokeWidth={2} />
@@ -622,10 +616,7 @@ function ModeBandHeader({
                 Customise
               </span>
             </Link>
-          ) : (
-            // A page's own action (My Day's Edit) takes Customise's place.
-            <span id={modeBandActionSlotId} className="contents" />
-          )}
+          ) : null}
         </div>
         {/* Not a heading: each page keeps its own h1 naming the page, which the
             top bar's pill also names; this is the mode's name. */}
@@ -840,18 +831,6 @@ export function PageTitleUnderBand({ className, children }: { className?: string
   );
 }
 
-/**
- * A page's one header action, drawn opposite the date in its mode band (where
- * Customise sits on other modes) and styled like Customise there. With no
- * band it is drawn where it is placed, with the page's own look.
- */
-export function ModeBandAction({ children }: { children: (underBand: boolean) => ReactNode }) {
-  const shown = useModeBandShown();
-  const host = useModeBandHost(modeBandActionSlotId);
-  if (!shown) return <>{children(false)}</>;
-  return host ? createPortal(children(true), host) : null;
-}
-
 /** Draws its children only on a page with no mode band above it. */
 export function WithoutModeBand({ children }: { children: ReactNode }) {
   return useModeBandShown() ? null : <>{children}</>;
diff --git a/src/components/mode-nav/mode-nav.tsx b/src/components/mode-nav/mode-nav.tsx
index 6aedf500af..df7fe98e9f 100644
--- a/src/components/mode-nav/mode-nav.tsx
+++ b/src/components/mode-nav/mode-nav.tsx
@@ -28,7 +28,11 @@ export type ModeNavItem = {
 const focusRing =
   "focus-visible:outline focus-visible:outline-2 focus-visible:outline-offset-4 focus-visible:outline-[color:var(--focus)]";
 
-/** 48px hit area — matches `--spacing-tap`, clear of the `expectMinTouchTarget` rounding flake. */
+/**
+ * 48px hit area — matches `--spacing-tap`, clear of the `expectMinTouchTarget` rounding flake. The link or
+ * button inside reaches back over the slot's `px-3` (`-mx-3 px-3`, at least 48px wide), so a short word
+ * ("Act", "Map") is a full-width target while its ink stays exactly where it was.
+ */
 const slotBase =
   "mode-nav__slot relative flex min-h-12 min-w-0 items-center justify-center px-3 no-underline transition-colors";
 
@@ -253,7 +257,7 @@ export function ModeNav({
                   href={item.href}
                   aria-current={isActive ? "page" : undefined}
                   className={cn(
-                    "flex h-full w-full items-center justify-center rounded-lg no-underline transition-colors motion-reduce:transition-none",
+                    "-mx-3 flex h-full min-w-12 flex-1 items-center px-3 justify-center rounded-lg no-underline transition-colors motion-reduce:transition-none",
                     // Background only, and pointer-only. Never the rule: the
                     // density spec counts PAINTED `.mode-nav__rule` elements and
                     // asserts exactly one, so a hovered rule would make "which
@@ -287,7 +291,7 @@ export function ModeNav({
                 aria-haspopup="dialog"
                 aria-expanded={open}
                 className={cn(
-                  "flex h-full w-full items-center justify-center rounded-lg transition-colors motion-reduce:transition-none sm:hover:bg-[color:var(--surface-subtle)]",
+                  "-mx-3 flex h-full min-w-12 flex-1 items-center px-3 justify-center rounded-lg transition-colors motion-reduce:transition-none sm:hover:bg-[color:var(--surface-subtle)]",
                   focusRing,
                 )}
               >
diff --git a/src/components/my-day/my-day-page.tsx b/src/components/my-day/my-day-page.tsx
index 113d998efb..b379694760 100644
--- a/src/components/my-day/my-day-page.tsx
+++ b/src/components/my-day/my-day-page.tsx
@@ -1,6 +1,6 @@
 "use client";
 
-import { History, Plus, SlidersHorizontal, TriangleAlert, type LucideIcon } from "lucide-react";
+import { History, Plus, TriangleAlert } from "lucide-react";
 import dynamic from "next/dynamic";
 import { useRouter, useSearchParams } from "next/navigation";
 import { useEffect, useMemo, useRef, useState } from "react";
@@ -9,15 +9,10 @@ import { RemindMeSheet, YourRemindersSheet } from "@/components/alerts/remind-me
 import { useRemindMe } from "@/components/alerts/use-remind-me";
 import { focusRing } from "@/components/card-recipes";
 import { InformationPageShell } from "@/components/information-page-shell";
-import {
-  ModeBandAction,
-  PageTitleUnderBand,
-  useModeBandCurrentTab,
-  useModeBandHeading,
-} from "@/components/mode-band/mode-band";
+import { PageTitleUnderBand, useModeBandCurrentTab, useModeBandHeading } from "@/components/mode-band/mode-band";
 import { ModeModuleSkeleton } from "@/components/mode-kit/module-skeleton";
 import { ModeNotice } from "@/components/mode-kit/notice";
-import { useWorkUndoToast } from "@/components/mode-kit/work";
+import { WorkButton, useWorkUndoToast } from "@/components/mode-kit/work";
 import { MyDayDashboard, type MyDayDashboardProps } from "@/components/my-day/my-day-dashboard";
 import { useMyDayDeviceState } from "@/components/my-day/my-day-device-state";
 import { listNames, myDayModeLabel, myDayUpdatedAgo, useMyDayNow } from "@/components/my-day/my-day-page-parts";
@@ -334,12 +329,45 @@ function MyDayFullList({
 
 // ---------------------------------------------------------------- the page
 
+/** The page's loading shape: grey blocks where the day's cards go. */
+function MyDayLoadingSkeleton() {
+  return (
+    <div className="grid grid-cols-2 gap-2.5 lg:grid-cols-4" data-testid="my-day-loading" aria-hidden="true">
+      <div className="col-span-2">
+        <ModeModuleSkeleton rows={2} twoLine eyebrow />
+      </div>
+      <ModeModuleSkeleton rows={2} eyebrow />
+      <ModeModuleSkeleton rows={2} eyebrow />
+      <div className="col-span-2">
+        <ModeModuleSkeleton rows={3} twoLine eyebrow />
+      </div>
+    </div>
+  );
+}
+
 /** The dashboard's own reads, mounted only for an enabled reader and remounted per sign-in. */
 function MyDayDashboardView({
   allowSample,
   ...props
 }: Omit<MyDayDashboardProps, "sources"> & { readonly allowSample: boolean }) {
   const sources = useMyDayDashboardSources({ today: props.today, now: props.now, allowSample });
+  // Today keeps the loading shape until its own reads (roster, teaching, CPD) have answered. Drawn
+  // earlier, the hero and This week arrived about a second later and pushed Quick actions and Needs
+  // you down the screen (design audit 13 Oct 2026, D16: layout shift 0.13 to 0.17). Only the first
+  // load waits: a later re-read (Try again, a new day) keeps the cards on screen as before.
+  const settling = [sources.roster.status, sources.teaching.status, sources.cpd.status].includes("loading");
+  const [settledOnce, setSettledOnce] = useState(!settling);
+  if (!settling && !settledOnce) setSettledOnce(true);
+  if (props.page === "today" && settling && !settledOnce) {
+    return (
+      <>
+        <span role="status" className="sr-only">
+          Loading My Day
+        </span>
+        <MyDayLoadingSkeleton />
+      </>
+    );
+  }
   return <MyDayDashboard {...props} sources={sources} />;
 }
 
@@ -367,40 +395,6 @@ function longDate(date: string): string {
 
 type MyDaySheet = "customise" | "quick-add" | "remind-me" | "reminders";
 
-/** A round glass button in the band (plus, sliders); a plain round icon button where there is no band. */
-function BandButton({
-  label,
-  icon: Icon,
-  onClick,
-  testId,
-}: {
-  readonly label: string;
-  readonly icon: LucideIcon;
-  readonly onClick: () => void;
-  readonly testId: string;
-}) {
-  return (
-    <ModeBandAction>
-      {(underBand) => (
-        <button
-          type="button"
-          onClick={onClick}
-          aria-label={label}
-          aria-haspopup="dialog"
-          data-testid={testId}
-          className={
-            underBand
-              ? "work-glass-button work-band__action"
-              : cn(focusRing, "grid size-12 place-items-center rounded-full text-[color:var(--mode-identity)]")
-          }
-        >
-          <Icon aria-hidden="true" className="size-5" strokeWidth={2} />
-        </button>
-      )}
-    </ModeBandAction>
-  );
-}
-
 export function MyDayPage({ now: nowProp }: { now?: Date } = {}) {
   const { zone } = useWorkTimeZone();
   const { status: authStatus, authEpoch } = useAuthSession();
@@ -552,16 +546,14 @@ export function MyDayPage({ now: nowProp }: { now?: Date } = {}) {
         <div data-testid="my-day-header" className="contents">
           <PageTitleUnderBand className="sr-only">My Day</PageTitleUnderBand>
         </div>
+        {/* Quick add sits in the page, not the band's corner, which is for Favourite only
+            (audit D18). Customise is in More. */}
         {ready && view === "dashboard" && page === "today" ? (
-          <BandButton label="Quick add" icon={Plus} onClick={() => setSheet("quick-add")} testId="my-day-quick-add" />
-        ) : null}
-        {ready && view === "all" ? (
-          <BandButton
-            label="Customise My Day"
-            icon={SlidersHorizontal}
-            onClick={() => setSheet("customise")}
-            testId="my-day-all-customise"
-          />
+          <div className="flex justify-end">
+            <WorkButton variant="secondary" icon={Plus} onClick={() => setSheet("quick-add")} testId="my-day-quick-add">
+              Quick add
+            </WorkButton>
+          </div>
         ) : null}
 
         {authStatus === "loading" ||
@@ -570,16 +562,7 @@ export function MyDayPage({ now: nowProp }: { now?: Date } = {}) {
             <span role="status" className="sr-only">
               Loading My Day
             </span>
-            <div className="grid grid-cols-2 gap-2.5 lg:grid-cols-4" data-testid="my-day-loading" aria-hidden="true">
-              <div className="col-span-2">
-                <ModeModuleSkeleton rows={2} twoLine eyebrow />
-              </div>
-              <ModeModuleSkeleton rows={2} eyebrow />
-              <ModeModuleSkeleton rows={2} eyebrow />
-              <div className="col-span-2">
-                <ModeModuleSkeleton rows={3} twoLine eyebrow />
-              </div>
-            </div>
+            <MyDayLoadingSkeleton />
           </>
         ) : null}
 
diff --git a/src/components/my-day/my-day-today-cards.tsx b/src/components/my-day/my-day-today-cards.tsx
index 236f0e2af2..abd9ca10ea 100644
--- a/src/components/my-day/my-day-today-cards.tsx
+++ b/src/components/my-day/my-day-today-cards.tsx
@@ -1084,7 +1084,10 @@ export function MonthView({
                 title={detail.title}
                 subtitle={
                   detail.subtitle ? (
-                    <span className={detail.passed ? "font-semibold text-[color:var(--warning-text)]" : undefined}>
+                    <span
+                      data-late={detail.passed ? "passed" : undefined}
+                      className={detail.passed ? "font-semibold text-[color:var(--work-ink-muted)]" : undefined}
+                    >
                       {detail.subtitle}
                     </span>
                   ) : undefined
diff --git a/src/components/my-day/my-day-week-page.tsx b/src/components/my-day/my-day-week-page.tsx
index 61ed073316..c79b214e56 100644
--- a/src/components/my-day/my-day-week-page.tsx
+++ b/src/components/my-day/my-day-week-page.tsx
@@ -234,9 +234,13 @@ type AgendaEntry = {
   readonly startsAt: number | null;
   readonly area: string;
   readonly detail: string | null;
-  /** A state in words ("Date passed", "Cancelled"), shown in amber when `warn`. */
+  /** A state in words ("Date passed", "Cancelled"), in grey ink. */
   readonly state: string | null;
-  readonly warn: boolean;
+  /**
+   * The status shape before the state word (Ward Flow review, 12 Oct 2026): a red triangle once a
+   * date has passed, an amber dot when it is due soon, none for a plain word like "Cancelled".
+   */
+  readonly shape: "passed" | "soon" | null;
   /** A session that starts as on call ends, or runs across it: said in amber under the row. */
   readonly clash: string | null;
   readonly href: string;
@@ -262,7 +266,7 @@ function shiftEntry(shift: MyShift): AgendaEntry {
     area: "Roster",
     detail: kind === "leave" ? null : untilWords(shift.startsAt, shift.endsAt),
     state: null,
-    warn: false,
+    shape: null,
     clash: null,
     href: "/roster/shifts",
     testId: `my-day-week-shift-${shift.id}`,
@@ -281,7 +285,7 @@ function teachingEntry(session: SessionSummaryRead, shifts: readonly MyShift[]):
     area: "Teaching",
     detail: [session.venue, session.isPresenter ? "you lead" : null].filter(Boolean).join(" · ") || null,
     state: cancelled ? "Cancelled" : null,
-    warn: cancelled,
+    shape: null,
     clash: cancelled || session.allDay ? null : clashWithShifts(shifts, session.startsAt, session.endsAt),
     href:
       sessionHref(session) ??
@@ -313,7 +317,7 @@ function itemEntry(item: MyDayItem): AgendaEntry {
     // The state already says the date has passed; a detail that repeats it is dropped.
     detail: item.detail && !(overdue && /passed|overdue/i.test(item.detail)) ? item.detail : null,
     state,
-    warn: overdue,
+    shape: overdue ? "passed" : item.severity === "soon" ? "soon" : null,
     clash: null,
     href: item.href,
     testId: `my-day-item-${item.id}`,
@@ -368,7 +372,10 @@ function AgendaRow({ entry, done }: { readonly entry: AgendaEntry; readonly done
               {entry.state ? (
                 <>
                   {" · "}
-                  <span className={entry.warn ? "font-semibold text-[color:var(--warning-text)]" : undefined}>
+                  <span
+                    data-late={entry.shape === "passed" ? "passed" : entry.shape === "soon" ? "" : undefined}
+                    className="font-semibold text-[color:var(--work-ink-muted)]"
+                  >
                     {entry.state}
                   </span>
                 </>
@@ -430,7 +437,7 @@ function dayDetail(entry: AgendaEntry): DayDetail {
     mode: entry.identity,
     title: entry.time && entry.time !== "All day" ? `${entry.title} ${entry.time}` : entry.title,
     subtitle: [entry.state, entry.area, entry.detail, entry.clash].filter(Boolean).join(" · ") || undefined,
-    passed: entry.warn,
+    passed: entry.shape === "passed",
     href: entry.href,
     actionLabel: "Open",
   };
diff --git a/src/components/needs-you/needs-you-sheet.tsx b/src/components/needs-you/needs-you-sheet.tsx
index 53c3342dcc..5a77a9dce7 100644
--- a/src/components/needs-you/needs-you-sheet.tsx
+++ b/src/components/needs-you/needs-you-sheet.tsx
@@ -21,14 +21,8 @@ import { useCallback, useEffect, useId, useMemo, useRef, useState, type Keyboard
 
 import { useBellPhoneQueue } from "@/components/alerts/use-bell-phone-queue";
 import { useRemindMe } from "@/components/alerts/use-remind-me";
-import {
-  WorkButton,
-  WorkChip,
-  WorkChips,
-  WorkEmpty,
-  WorkIconCircle,
-  WorkSectionLabel,
-} from "@/components/mode-kit/work";
+import { WorkButton, WorkChip, WorkChips, WorkIconCircle, WorkSectionLabel } from "@/components/mode-kit/work";
+import { WorkStateNotice } from "@/components/mode-kit/work-state";
 import { useNotificationFeed, type NotificationFeed } from "@/components/needs-you/use-notification-feed";
 import { OnCallNotificationsPanel } from "@/components/on-call/on-call-notifications";
 import { Sheet } from "@/components/ui/sheet";
@@ -202,6 +196,12 @@ export type NotificationCentreBodyProps = {
   readonly active: boolean;
   /** Runs when a row's link is followed (the sheet closes itself; the page does nothing). */
   readonly onNavigate: () => void;
+  /**
+   * Where the body is drawn. On the page its states take the shared work state
+   * card; in the bell's sheet they draw without the card (design audit 13 Oct
+   * 2026, D13).
+   */
+  readonly surface?: "sheet" | "page";
 };
 
 /**
@@ -209,7 +209,8 @@ export type NotificationCentreBodyProps = {
  * rows, row options, snoozed list, notes and Undo bar, with every state the
  * centre has. The bell's sheet and the Notifications page both draw this.
  */
-export function NotificationCentreBody({ feed, active, onNavigate }: NotificationCentreBodyProps) {
+export function NotificationCentreBody({ feed, active, onNavigate, surface = "sheet" }: NotificationCentreBodyProps) {
+  const bareState = surface === "sheet";
   const [segment, setSegment] = useState<NotificationSegment>("all");
   const [area, setArea] = useState<NotificationArea | null>(null);
   const [expanded, setExpanded] = useState<string | null>(null);
@@ -327,7 +328,9 @@ export function NotificationCentreBody({ feed, active, onNavigate }: Notificatio
       ) : null}
 
       {status === "signed-out" ? (
-        <WorkEmpty
+        <WorkStateNotice
+          kind="signed-out"
+          bare={bareState}
           icon={Bell}
           title="Your notifications live here"
           body={<span data-testid="needs-you-signed-out">Sign in to see what needs you.</span>}
@@ -335,7 +338,10 @@ export function NotificationCentreBody({ feed, active, onNavigate }: Notificatio
       ) : status === "loading" ? (
         <NotificationSkeleton />
       ) : status === "error" ? (
-        <WorkEmpty
+        <WorkStateNotice
+          kind="error"
+          role={null}
+          bare={bareState}
           icon={TriangleAlert}
           title="Notifications did not load"
           body={
@@ -398,19 +404,26 @@ export function NotificationCentreBody({ feed, active, onNavigate }: Notificatio
 
           {summary.count === 0 && feed.failed.length > 0 ? (
             // Something did not load, so an empty list is not "all caught up".
-            <WorkEmpty
+            <WorkStateNotice
+              kind="empty"
+              bare={bareState}
               icon={CheckCheck}
               title="Nothing in what loaded"
               body={<span data-testid="needs-you-empty-partial">The areas that loaded have nothing for you.</span>}
             />
           ) : summary.count === 0 ? (
-            <WorkEmpty
+            // No body line: the title line above already says "Nothing needs you right now" (design audit D24).
+            <WorkStateNotice
+              kind="empty"
+              bare={bareState}
               icon={CheckCheck}
               title="You're all caught up"
-              body={<span data-testid="needs-you-empty">Nothing needs you right now.</span>}
+              testId="needs-you-empty"
             />
           ) : shown.length === 0 ? (
-            <WorkEmpty
+            <WorkStateNotice
+              kind="empty"
+              bare={bareState}
               icon={CheckCheck}
               title={segment === "update" ? "No updates" : "Nothing to act on"}
               body={
diff --git a/src/components/needs-you/notifications-page.tsx b/src/components/needs-you/notifications-page.tsx
index 0bf171c5ff..d2367f4ffc 100644
--- a/src/components/needs-you/notifications-page.tsx
+++ b/src/components/needs-you/notifications-page.tsx
@@ -37,9 +37,10 @@ export function NotificationsPage() {
           <PageTitleUnderBand className="text-2xl font-bold tracking-tight text-[color:var(--work-ink)]">
             Notifications
           </PageTitleUnderBand>
-          <p className="text-sm text-[color:var(--text-muted)]">{description}</p>
+          {/* With the band on screen its line above the title already says this (design audit D24). */}
+          {bandShown ? null : <p className="text-sm text-[color:var(--text-muted)]">{description}</p>}
         </header>
-        <NotificationCentreBody feed={feed} active onNavigate={stay} />
+        <NotificationCentreBody feed={feed} active onNavigate={stay} surface="page" />
       </div>
     </InformationPageShell>
   );
diff --git a/src/components/on-call/on-call-home.tsx b/src/components/on-call/on-call-home.tsx
index 11a6df0f09..d58d16943e 100644
--- a/src/components/on-call/on-call-home.tsx
+++ b/src/components/on-call/on-call-home.tsx
@@ -36,7 +36,6 @@ import { useRosterShifts } from "@/components/roster/use-roster-shifts";
 import { OnCallEmptyState } from "@/components/on-call/kit/empty-state";
 import { cn, eyebrowText } from "@/components/ui-primitives";
 import { NewWorkModeOnly } from "@/components/work-mode-launch/work-mode-launch-provider";
-import { WorkSetupRow } from "@/components/work-setup/work-setup-row";
 import { onCallCallNowScenarios, onCallCallNowSteps } from "@/lib/on-call/call-now";
 import { useOnCallEntries } from "@/lib/on-call/entry-store";
 import { pinnedEmergencyEntries } from "@/lib/on-call/handbook-items";
@@ -145,7 +144,7 @@ const OnCallNowSignedOutExample = dynamic(() => import("@/components/on-call/now
 function OnCallHomeSignedOutExample() {
   return (
     <InformationPageShell testId="on-call-home-main">
-      <h1 className="sr-only">Now</h1>
+      <h1 className="sr-only">On Call</h1>
       <p className="px-1 text-sm text-[color:var(--text-muted)]" data-testid="on-call-now-real-lines">
         These crisis lines are real. Everything after them is made up and cannot be called.
       </p>
@@ -308,7 +307,7 @@ function OnCallHomeLive({ now: pinnedNow }: { now?: Date } = {}) {
   if (!pinnedNow && !mounted) {
     return (
       <InformationPageShell testId="on-call-home-main">
-        <h1 className="sr-only">Now</h1>
+        <h1 className="sr-only">On Call</h1>
         <p role="status">Loading current on-call context…</p>
         {/* Public lines do not depend on the historical hydration anchor. */}
         <NowCrisisLines />
@@ -319,7 +318,7 @@ function OnCallHomeLive({ now: pinnedNow }: { now?: Date } = {}) {
   return (
     <>
       <InformationPageShell testId="on-call-home-main">
-        <h1 className="sr-only">Now</h1>
+        <h1 className="sr-only">On Call</h1>
         {isOffline && cachedAt ? <OnCallOfflineBanner savedAt={cachedAt} reason={loadError} /> : null}
         {loadFailed ? <OnCallLoadFailed reason={loadError} onRetry={retry} /> : null}
 
@@ -338,10 +337,6 @@ function OnCallHomeLive({ now: pinnedNow }: { now?: Date } = {}) {
             <>
               <NowEmergencyPin handbook={handbook} pins={pins} now={now} />
               {numbersOnScreen ? null : <NowCrisisLines now={now} />}
-              {/* Never between the emergency pin and crisis lines. When hospital numbers are on screen the crisis lines sit at the foot of the page, as on main. */}
-              <NewWorkModeOnly>
-                <WorkSetupRow />
-              </NewWorkModeOnly>
             </>
           }
           nowSurface="own"
diff --git a/src/components/on-call/on-call-playbook-section.tsx b/src/components/on-call/on-call-playbook-section.tsx
index 52b9443a98..32dd5e2634 100644
--- a/src/components/on-call/on-call-playbook-section.tsx
+++ b/src/components/on-call/on-call-playbook-section.tsx
@@ -24,6 +24,7 @@ import {
   type OnCallLinkedDocument,
   onCallEntryIsEditable,
 } from "@/lib/on-call/entry-model";
+import { ON_CALL_DEMO_PLAYBOOK_TRIGGER } from "@/lib/on-call/demo-playbook";
 import { playbookFormReferences } from "@/lib/on-call/playbook-forms";
 import { recordOnCallRecent } from "@/lib/on-call/recent-storage";
 import { formatClinicalDate } from "@/lib/source-metadata";
@@ -248,7 +249,9 @@ function PlaybookCard({
       >
         <div className="min-w-0">
           <h3 className="break-words text-sm font-semibold text-[color:var(--text)]">{entry.title}</h3>
-          {details?.trigger ? <span className={cn("mt-0.5 block text-xs", textMuted)}>{details.trigger}</span> : null}
+          {details?.trigger && details.trigger !== ON_CALL_DEMO_PLAYBOOK_TRIGGER ? (
+            <span className={cn("mt-0.5 block text-xs", textMuted)}>{details.trigger}</span>
+          ) : null}
         </div>
         <span className="flex shrink-0 items-center gap-1.5">
           <OnCallStaleFlag freshness={freshness} />
@@ -394,8 +397,18 @@ export function OnCallPlaybookSection({
     />
   );
 
+  // The demo's cards share one trigger line: said once here, not on every card (design audit D24).
+  const demoTrigger = sorted.some(
+    (entry) => parsePlaybookDetails(entry.details)?.trigger === ON_CALL_DEMO_PLAYBOOK_TRIGGER,
+  );
+
   return (
     <div data-testid={testId} className="grid gap-5">
+      {demoTrigger ? (
+        <p className={cn("m-0 text-xs", textMuted)} data-testid="on-call-playbook-demo-note">
+          {ON_CALL_DEMO_PLAYBOOK_TRIGGER}
+        </p>
+      ) : null}
       {/* Two groups or one flat list, and the headings only exist in the first
           case. A single heading over the whole page is furniture — the same
           rule `onCallEntryGroups` applies everywhere else in this mode, and the
diff --git a/src/components/open-shifts/use-open-shifts.ts b/src/components/open-shifts/use-open-shifts.ts
index 4f6a02d50b..bf8c4f6639 100644
--- a/src/components/open-shifts/use-open-shifts.ts
+++ b/src/components/open-shifts/use-open-shifts.ts
@@ -7,6 +7,7 @@ import { fetchRosterRead, useRosterTeams } from "@/components/roster/use-roster-
 import { useRosterShifts } from "@/components/roster/use-roster-shifts";
 import { useSignedOutSample } from "@/components/mode-kit/use-signed-out-sample";
 import type { OpenShiftListing } from "@/lib/open-shifts/model";
+import { useAuthIfAvailable, useExampleData } from "@/lib/example-data/store";
 import { sampleListings, sampleRoster } from "@/lib/open-shifts/sample";
 import type { FatigueShift } from "@/lib/roster/fatigue-rules";
 import type { RosterTeam } from "@/lib/roster/team/model";
@@ -77,6 +78,10 @@ async function loadTeam(team: RosterTeam): Promise<OpenShiftListing[] | null> {
 
 export function useOpenShifts(): OpenShiftsState {
   const example = useSignedOutSample("rost");
+  // Nobody signed in, and sign-in has settled: signed out, expired, or a build with no accounts.
+  const authStatus = useAuthIfAvailable()?.status;
+  const noAccount = authStatus === "signed_out" || authStatus === "expired" || authStatus === "unconfigured";
+  const exampleMode = useExampleData().mode;
   const online = useOnlineStatus();
   const teams = useRosterTeams();
   const shifts = useRosterShifts();
@@ -184,8 +189,12 @@ export function useOpenShifts(): OpenShiftsState {
 
   const rosterStatus = shifts.status === "ready" ? "ready" : shifts.status === "loading" ? "loading" : "error";
 
-  // With example data off, `useRosterTeams` hides the made-up team, so this falls to "No teams yet".
-  if (releaseHeld && example) {
+  // The server sent its made-up team to a reader with no account (design audit
+  // 13 Oct 2026, D13: Open shifts showed a lone "No teams yet" card where Roster
+  // beside it showed examples). Show the example open shifts, labelled on the
+  // page. An explicit "off" is honoured, and a signed-in reader with example data
+  // off keeps "No teams yet", because `useRosterTeams` hides the made-up team.
+  if (releaseHeld && noAccount && exampleMode !== "off") {
     return {
       ...base,
       status: "ready",
diff --git a/src/components/patient-safety-plan.tsx b/src/components/patient-safety-plan.tsx
index eb98f73580..eacae45b5d 100644
--- a/src/components/patient-safety-plan.tsx
+++ b/src/components/patient-safety-plan.tsx
@@ -1005,7 +1005,7 @@ export function PatientSafetyPlan() {
             <h2 className="whitespace-nowrap text-sm font-extrabold uppercase tracking-label text-[color:var(--text-muted)]">
               Build the plan
             </h2>
-            <div className="flex items-center gap-2 whitespace-nowrap">
+            <div className="flex flex-wrap items-center gap-2 whitespace-nowrap">
               <button type="button" onClick={loadExample} className={softButton}>
                 <Sparkles className="size-icon-sm" aria-hidden="true" />
                 Load example
diff --git a/src/components/privacy-quiet-signal-page.tsx b/src/components/privacy-quiet-signal-page.tsx
index 54aa9e6c9f..501fa3bc68 100644
--- a/src/components/privacy-quiet-signal-page.tsx
+++ b/src/components/privacy-quiet-signal-page.tsx
@@ -12,7 +12,6 @@ import { PrivacySectionIndex } from "@/components/privacy/section-index";
 import { usePrivacyHashSection, writePrivacyHashSection } from "@/components/privacy/use-privacy-hash-section";
 import { PrivacyPageBackButton } from "@/components/privacy-page-back-button";
 import { Button } from "@/components/ui/button";
-import { DateDisplay } from "@/components/ui/date-display";
 import { cn, eyebrowText, pageContainer, searchPageCanvas, searchFocusRing } from "@/components/ui-primitives";
 import {
   PRIVACY_CLOSING_NOTE,
@@ -49,6 +48,18 @@ const atmosphere =
   "bg-[radial-gradient(ellipse_at_8%_-8%,color-mix(in_srgb,var(--clinical-accent-soft)_62%,transparent),transparent_34%),radial-gradient(ellipse_at_92%_4%,color-mix(in_srgb,var(--surface-inset)_58%,transparent),transparent_42%),linear-gradient(180deg,color-mix(in_srgb,var(--surface)_55%,transparent),transparent_18rem),var(--background)]";
 
 const pagePadX = "px-4 sm:px-6 lg:px-8";
+
+/** "1 September 2026": the plain Australian long date (design audit 13 Oct 2026, D22). */
+const AS_OF_FORMAT = new Intl.DateTimeFormat("en-AU", {
+  day: "numeric",
+  month: "long",
+  year: "numeric",
+  timeZone: "UTC",
+});
+const asOfLabel = AS_OF_FORMAT.format(new Date(`${PRIVACY_CONTENT_AS_OF}T00:00:00Z`));
+
+/** Sentence-case small labels (design audit 13 Oct 2026, D22): no capitals, no letter spacing. */
+const labelText = "text-xs font-semibold text-[color:var(--text-muted)]";
 /** Same safe-area top pad as `searchPageShellStandalone` — owned here for sticky chrome. */
 const pagePadTop = "pt-[max(0.75rem,var(--safe-area-top))] sm:pt-[max(1.25rem,var(--safe-area-top))]";
 
@@ -245,7 +256,7 @@ export function PrivacyQuietSignalPage() {
               />
               <div className="relative grid gap-5 lg:grid-cols-[minmax(0,1fr)_minmax(16rem,22rem)] lg:gap-10">
                 <div className="min-w-0">
-                  <p className={cn(eyebrowText, "text-[color:var(--clinical-accent)]")}>Privacy overview</p>
+                  <p className="text-xs font-semibold text-[color:var(--clinical-accent)]">Privacy overview</p>
                   <h1
                     id="privacy-page-title"
                     className="mt-2 max-w-[var(--measure-trust-heading)] text-balance text-2xl font-extrabold leading-tight tracking-tight text-[color:var(--text-heading)] sm:text-3xl lg:text-4xl"
@@ -260,17 +271,15 @@ export function PrivacyQuietSignalPage() {
 
                 <dl className="grid self-end overflow-hidden rounded-xl border border-[color:var(--border)] bg-[color:var(--surface)]/80 shadow-[var(--shadow-inset)]">
                   <div className="grid gap-1 px-3 py-2.5 sm:grid-cols-[minmax(0,1fr)_auto] sm:items-baseline sm:gap-3 lg:grid-cols-1">
-                    <dt className="text-3xs font-extrabold uppercase tracking-kicker text-[color:var(--text-muted)]">
-                      Describes configured behaviour as of
-                    </dt>
+                    <dt className={labelText}>Describes how PsychSift is set up as of</dt>
                     <dd className="text-sm font-semibold text-[color:var(--text-heading)]">
-                      <DateDisplay value={PRIVACY_CONTENT_AS_OF} kind="generated" />
+                      <time dateTime={PRIVACY_CONTENT_AS_OF} data-testid="privacy-as-of">
+                        {asOfLabel}
+                      </time>
                     </dd>
                   </div>
                   <div className="border-t border-[color:var(--border)] px-3 py-2.5">
-                    <dt className="text-3xs font-extrabold uppercase tracking-kicker text-[color:var(--text-muted)]">
-                      Coverage
-                    </dt>
+                    <dt className={labelText}>Coverage</dt>
                     <dd className="mt-1 text-sm font-semibold text-[color:var(--text-heading)]">
                       Applies to every PsychSift mode
                     </dd>
@@ -292,17 +301,10 @@ export function PrivacyQuietSignalPage() {
               aria-labelledby="privacy-important-heading"
               className="border-t border-[color:var(--warning-border)] bg-[color:var(--warning-bg)]"
             >
-              <div className="grid grid-cols-[0.25rem_1rem_minmax(0,1fr)] items-start gap-x-2.5 gap-y-1 px-4 py-3.5 sm:flex sm:flex-nowrap sm:gap-3 sm:px-6 sm:py-4 lg:px-8">
-                <span
-                  aria-hidden="true"
-                  className="row-span-2 mt-0.5 w-1 shrink-0 self-stretch rounded-full bg-[color:var(--warning)] sm:row-auto"
-                />
+              <div className="grid grid-cols-[1rem_minmax(0,1fr)] items-start gap-x-2.5 gap-y-1 px-4 py-3.5 sm:flex sm:flex-nowrap sm:gap-3 sm:px-6 sm:py-4 lg:px-8">
                 <ShieldAlert className="mt-0.5 size-icon-sm shrink-0 text-[color:var(--warning)]" aria-hidden="true" />
                 <div className="min-w-0 flex-1">
-                  <h2
-                    id="privacy-important-heading"
-                    className="text-2xs font-extrabold uppercase tracking-kicker text-[color:var(--warning-text)]"
-                  >
+                  <h2 id="privacy-important-heading" className="text-sm font-bold text-[color:var(--warning-text)]">
                     Before you use PsychSift
                   </h2>
                   <p className="mt-1 max-w-[var(--measure)] text-sm font-semibold leading-5 text-[color:var(--text-heading)] sm:leading-6">
@@ -315,7 +317,7 @@ export function PrivacyQuietSignalPage() {
                   aria-expanded={noticeOpen}
                   aria-controls={noticeId}
                   className={cn(
-                    "col-start-3 inline-flex min-h-tap shrink-0 items-center justify-center gap-1 justify-self-start rounded-lg px-3 text-2xs font-extrabold uppercase tracking-eyebrow text-[color:var(--warning-text)] transition hover:bg-[color:var(--surface-raised)]/70 sm:col-auto sm:self-center sm:justify-self-auto print:hidden",
+                    "col-start-2 inline-flex min-h-tap shrink-0 items-center justify-center gap-1 justify-self-start rounded-lg px-3 text-sm font-semibold text-[color:var(--warning-text)] transition hover:bg-[color:var(--surface-raised)]/70 sm:col-auto sm:self-center sm:justify-self-auto print:hidden",
                     searchFocusRing,
                   )}
                 >
@@ -361,16 +363,14 @@ export function PrivacyQuietSignalPage() {
             className="hidden h-fit rounded-2xl border border-[color:var(--border)] bg-[color:var(--surface-raised)] p-2.5 shadow-[var(--shadow-inset)] lg:sticky lg:block print:hidden"
             style={{ top: chromeSticky ? stickyChromeHeightPx + 12 : 12 }}
           >
-            <p className="mb-1.5 px-2.5 pt-1.5 text-3xs font-extrabold uppercase tracking-kicker text-[color:var(--text-muted)]">
-              On this page
-            </p>
+            <p className={cn(labelText, "mb-1.5 px-2.5 pt-1.5")}>On this page</p>
             <PrivacySectionIndex activeId={activeId} onSelect={openSection} idPrefix={`${sectionIdPrefix}-desktop`} />
           </aside>
 
           <div className="min-w-0 space-y-4 sm:space-y-5">
             <div className="flex flex-wrap items-end justify-between gap-3">
               <div className="min-w-0">
-                <p className={eyebrowText}>Privacy details</p>
+                <p className={labelText}>Privacy details</p>
                 <h2 className="mt-1 text-lg font-semibold tracking-display text-[color:var(--text-heading)] sm:text-xl">
                   How your information is handled
                 </h2>
diff --git a/src/components/privacy/at-a-glance.tsx b/src/components/privacy/at-a-glance.tsx
index d39d46971d..084c7ec51c 100644
--- a/src/components/privacy/at-a-glance.tsx
+++ b/src/components/privacy/at-a-glance.tsx
@@ -2,7 +2,7 @@
 
 import { ArrowUpRight } from "lucide-react";
 
-import { privacyToneEdge, privacyToneText } from "@/components/privacy/tone";
+import { privacyToneText } from "@/components/privacy/tone";
 import { cn, searchFocusRing } from "@/components/ui-primitives";
 import { PRIVACY_AT_A_GLANCE, type PrivacySectionId } from "@/lib/privacy-page-content";
 
@@ -19,10 +19,7 @@ export function PrivacyAtAGlance({ onOpenSection }: { onOpenSection: (id: Privac
   return (
     <section aria-labelledby="privacy-at-a-glance-heading" className="space-y-2">
       <div className="flex flex-wrap items-baseline justify-between gap-x-3 gap-y-0.5">
-        <h2
-          id="privacy-at-a-glance-heading"
-          className="text-3xs font-extrabold uppercase tracking-kicker text-[color:var(--text-muted)]"
-        >
+        <h2 id="privacy-at-a-glance-heading" className="text-xs font-semibold text-[color:var(--text-muted)]">
           At a glance
         </h2>
         <p className="text-3xs font-medium text-[color:var(--text-muted)]">Select a fact for the detail</p>
@@ -47,14 +44,8 @@ export function PrivacyAtAGlance({ onOpenSection }: { onOpenSection: (id: Privac
                 "focus-ring-contained",
               )}
             >
-              <span
-                aria-hidden="true"
-                className={cn("absolute inset-y-2.5 left-0 w-0.5 rounded-r-full", privacyToneEdge[fact.tone])}
-              />
               <span className="min-w-0 flex-1">
-                <span className="block text-3xs font-extrabold uppercase tracking-kicker text-[color:var(--text-muted)]">
-                  {fact.label}
-                </span>
+                <span className="block text-xs font-semibold text-[color:var(--text-muted)]">{fact.label}</span>
                 <span
                   className={cn(
                     "mt-1 block text-sm font-semibold leading-5 tracking-display",
diff --git a/src/components/privacy/processing-map.tsx b/src/components/privacy/processing-map.tsx
index be6ffc9a7c..711e66d730 100644
--- a/src/components/privacy/processing-map.tsx
+++ b/src/components/privacy/processing-map.tsx
@@ -18,9 +18,7 @@ export function ProcessingMap({ density = "comfortable" }: { density?: "comforta
   return (
     <section aria-label="Where processing happens" className={cn(compact ? "space-y-1.5" : "space-y-2")}>
       <div className="flex flex-wrap items-baseline justify-between gap-x-3 gap-y-0.5">
-        <p className="text-3xs font-extrabold uppercase tracking-kicker text-[color:var(--text-muted)]">
-          Processing map
-        </p>
+        <p className="text-xs font-semibold text-[color:var(--text-muted)]">Processing map</p>
         <p className="text-3xs font-medium text-[color:var(--text-muted)]">Operator must verify regions</p>
       </div>
       <div
@@ -48,8 +46,8 @@ export function ProcessingMap({ density = "comfortable" }: { density?: "comforta
               <div className="min-w-0">
                 <p
                   className={cn(
-                    "font-extrabold uppercase tracking-kicker",
-                    compact ? "text-3xs leading-3" : "text-3xs leading-3 sm:text-2xs sm:leading-4",
+                    "font-bold",
+                    compact ? "text-xs leading-4" : "text-xs leading-4 sm:text-sm sm:leading-5",
                     privacyToneText[cell.tone],
                   )}
                 >
diff --git a/src/components/privacy/tone.ts b/src/components/privacy/tone.ts
index a0ed872539..f735415518 100644
--- a/src/components/privacy/tone.ts
+++ b/src/components/privacy/tone.ts
@@ -17,9 +17,3 @@ export const privacyToneSurface: Record<PrivacyTone, string> = {
   neutral: "bg-[color:var(--surface-subtle)]/80",
   warn: "bg-[color:var(--warning-bg)]/80",
 };
-
-export const privacyToneEdge: Record<PrivacyTone, string> = {
-  accent: "bg-[color:var(--clinical-accent)]",
-  neutral: "bg-[color:var(--decoration-soft)]",
-  warn: "bg-[color:var(--warning)]",
-};
diff --git a/src/components/psychiatry/mha-clock-page.tsx b/src/components/psychiatry/mha-clock-page.tsx
index fc7f4f014b..0d03e5d4b4 100644
--- a/src/components/psychiatry/mha-clock-page.tsx
+++ b/src/components/psychiatry/mha-clock-page.tsx
@@ -238,6 +238,20 @@ function AddClock({ forms, now }: { readonly forms: readonly MhaClockForm[]; rea
   const [timeError, setTimeError] = useState(false);
   const timeValue = madeAt ?? (now ? perthInputValue(now) : "");
 
+  // A form record's "Start clock" link arrives as ?form=1A (and &made=<Perth time> when the reader
+  // had already entered one there), so the form is picked and only Start is left to press.
+  useEffect(() => {
+    const params = new URLSearchParams(window.location.search);
+    const wanted = params.get("form");
+    if (!wanted || !forms.some((form) => form.code === wanted)) return;
+    // Read once the page is in the browser, so the server and first paint agree.
+    // eslint-disable-next-line react-hooks/set-state-in-effect
+    setCode(wanted);
+    const made = params.get("made");
+    if (made && parsePerthDateTimeInput(made)) setMadeAt(made);
+    document.getElementById(ADD_SECTION_ID)?.scrollIntoView({ block: "start" });
+  }, [forms]);
+
   const fail = (text: string, onTime: boolean) => {
     setMessage(text);
     setTimeError(onTime);
@@ -341,81 +355,6 @@ function AddClock({ forms, now }: { readonly forms: readonly MhaClockForm[]; rea
   );
 }
 
-/**
- * One lane per clock from when it was made to now, and a shared now line. Decorative: every figure
- * on it is also written in the list below.
- */
-function ShiftBand({ clocks, now }: { readonly clocks: readonly MhaClock[]; readonly now: Date }) {
-  const nowMs = now.getTime();
-  const earliest = Math.max(Math.min(...clocks.map((clock) => clock.madeAt)), nowMs - 33 * HOUR_MS);
-  const start = Math.floor(earliest / HOUR_MS) * HOUR_MS;
-  const end = Math.max(Math.ceil((nowMs + HOUR_MS) / HOUR_MS) * HOUR_MS, start + 6 * HOUR_MS);
-  const span = end - start;
-  const pct = (ms: number) => Math.min(100, Math.max(0, ((ms - start) / span) * 100));
-  const step = span <= 12 * HOUR_MS ? 3 * HOUR_MS : span <= 24 * HOUR_MS ? 6 * HOUR_MS : 12 * HOUR_MS;
-  const ticks: number[] = [];
-  for (let tick = start; tick <= end; tick += step) ticks.push(tick);
-  const LANE = 14;
-  const GAP = 8;
-  const lanesHeight = clocks.length * LANE + (clocks.length - 1) * GAP;
-  const height = lanesHeight + 20;
-  const nowX = `${pct(nowMs)}%`;
-
-  // SVG with percentage coordinates, so positions need no inline styles.
-  return (
-    <div aria-hidden="true" className="grid grid-cols-[1.75rem_minmax(0,1fr)] gap-2 py-1" data-testid="mha-clock-band">
-      <div className="grid content-start gap-2">
-        {clocks.map((clock) => (
-          <span
-            key={clock.id}
-            className="flex h-3.5 items-center justify-end text-xs font-semibold text-[color:var(--dash-ink)]"
-          >
-            {clock.formCode}
-          </span>
-        ))}
-      </div>
-      <svg width="100%" height={height} className="overflow-visible">
-        {clocks.map((clock, index) => {
-          const y = index * (LANE + GAP);
-          const from = pct(clock.madeAt);
-          return (
-            <g key={clock.id}>
-              <rect x="0" y={y} width="100%" height={LANE} rx={LANE / 2} className="fill-[color:var(--dash-card)]" />
-              <rect
-                x={`${from}%`}
-                y={y}
-                width={`${Math.max(0, pct(nowMs) - from)}%`}
-                height={LANE}
-                rx={LANE / 2}
-                className="fill-[color:var(--dash-faint)] forced-colors:fill-[CanvasText]"
-              />
-            </g>
-          );
-        })}
-        <line
-          x1={nowX}
-          x2={nowX}
-          y1="-2"
-          y2={lanesHeight + 2}
-          strokeWidth="2"
-          className="stroke-[color:var(--dash-ink)] forced-colors:stroke-[CanvasText]"
-        />
-        {ticks.map((tick, index) => (
-          <text
-            key={tick}
-            x={`${pct(tick)}%`}
-            y={height - 3}
-            textAnchor={index === 0 ? "start" : pct(tick) >= 92 ? "end" : "middle"}
-            className="fill-[color:var(--dash-faint)] text-2xs nums"
-          >
-            {hhmm(tick)}
-          </text>
-        ))}
-      </svg>
-    </div>
-  );
-}
-
 function LimitRow({ item, nowMs }: { readonly item: MhaTimerItem; readonly nowMs: number }) {
   const { entry } = item;
   const quote =
@@ -787,11 +726,11 @@ export function MhaClockPage({
   return (
     <InformationPageShell testId="mha-clock-page">
       <div className={cn("mx-auto grid w-full max-w-3xl gap-3", dashSurface)}>
-        <InformationPageBreadcrumbs home={home} current="MHA clock" />
+        <InformationPageBreadcrumbs home={home} current="MHA time limits" />
         <header className="grid min-w-0 gap-0.5">
           <p className="min-h-5 text-sm text-[color:var(--dash-muted)]">{now ? `${hhmm(now)} Perth time` : null}</p>
           <h1 className="font-dash-figure text-3xl-minus leading-tight tracking-tight text-[color:var(--dash-ink)]">
-            MHA clock
+            MHA time limits
           </h1>
         </header>
 
@@ -869,7 +808,6 @@ export function MhaClockPage({
                     </span>
                   ) : null}
                 </p>
-                {now ? <ShiftBand clocks={clocks} now={now} /> : null}
               </>
             )}
             <p className="text-xs text-[color:var(--dash-muted)]" data-testid="mha-clock-retention">
diff --git a/src/components/psychiatry/psychiatry-home.tsx b/src/components/psychiatry/psychiatry-home.tsx
index b3f4d1e470..d3443ad6e1 100644
--- a/src/components/psychiatry/psychiatry-home.tsx
+++ b/src/components/psychiatry/psychiatry-home.tsx
@@ -336,7 +336,7 @@ function ShiftToolsList({ clockLine }: { readonly clockLine: (clocks: readonly M
           </Link>
         )}
         icon={Timer}
-        title="MHA clock"
+        title="MHA time limits"
         subtitle={
           <span data-testid="psychiatry-shift-mha-summary">
             {unreadable ? MHA_CLOCK_UNREADABLE : clockLine(clocks)}
diff --git a/src/components/roster/manage/roster-manage-page.tsx b/src/components/roster/manage/roster-manage-page.tsx
index 71fd3c247f..04db3e4818 100644
--- a/src/components/roster/manage/roster-manage-page.tsx
+++ b/src/components/roster/manage/roster-manage-page.tsx
@@ -4,8 +4,8 @@ import { useRouter, useSearchParams } from "next/navigation";
 import { Suspense, useCallback, useState } from "react";
 import { WithoutModeBand } from "@/components/mode-band/mode-band";
 import { InformationPageShell } from "@/components/information-page-shell";
-import { Button } from "@/components/ui/button";
-import { WorkStateLoading } from "@/components/mode-kit/work-state";
+import { WorkStateLoading, WorkStateNotice } from "@/components/mode-kit/work-state";
+import { WorkSignInNotice } from "@/components/mode-kit/work-sign-in-notice";
 import { useRosterNow } from "@/components/roster/roster-format";
 import { useRosterRead, useRosterTeams } from "@/components/roster/use-roster-team";
 import type { RosterTeam } from "@/lib/roster/team/model";
@@ -19,7 +19,7 @@ import { RosterSafeNumber } from "./roster-safe-number";
 import { useRosterSignedOutSample } from "@/components/roster/roster-sample-context";
 import { RosterPublishTab } from "./publish/roster-publish-tab";
 import { ClipboardList, Lock, Users } from "lucide-react";
-import { WorkButton, WorkCard, WorkEmpty } from "@/components/mode-kit/work";
+import { WorkButton } from "@/components/mode-kit/work";
 import { RosterPageHeader, rosterField } from "@/components/roster/roster-ui";
 
 /**
@@ -52,21 +52,25 @@ function useManageSection(): [string, (id: string) => void] {
   return [section, select];
 }
 
-/** Not a roster manager here: say so, and offer the doctor's own way on instead of a blank page. */
+/**
+ * Not a roster manager here: say so, and offer the doctor's own way on instead
+ * of a blank page. Every state on this page uses the shared work state card
+ * (design audit 13 Oct 2026, D13).
+ */
 function NotManager() {
   return (
-    <WorkCard testId="roster-manage-not-manager">
-      <WorkEmpty
-        icon={Lock}
-        title="For roster managers"
-        body="Only your team's roster manager can see this page."
-        action={
-          <WorkButton icon={Users} href="/roster/team">
-            Go to Team
-          </WorkButton>
-        }
-      />
-    </WorkCard>
+    <WorkStateNotice
+      kind="empty"
+      icon={Lock}
+      title="For roster managers"
+      body="Only your team's roster manager can see this page."
+      action={
+        <WorkButton icon={Users} href="/roster/team">
+          Go to Team
+        </WorkButton>
+      }
+      testId="roster-manage-not-manager"
+    />
   );
 }
 
@@ -98,10 +102,7 @@ function ManagerTeam({
   );
   if (overview.status === "error")
     return (
-      <div role="alert">
-        <p>{overview.message}</p>
-        <Button onClick={overview.reload}>Try again</Button>
-      </div>
+      <WorkStateNotice kind="error" title="Your team didn't load" body={overview.message} onRetry={overview.reload} />
     );
   if (!overview.data) return <WorkStateLoading label="Loading your team…" />;
   if (overview.data.me.role !== "manager") return <NotManager />;
@@ -189,24 +190,23 @@ export function RosterManagePage() {
         />
         {teams.status === "loading" ? (
           <WorkStateLoading label="Loading your teams…" />
+        ) : teams.status === "signed-out" ? (
+          <WorkSignInNotice title="Sign in to manage your team" body={teams.message} />
         ) : teams.status !== "ready" ? (
-          <div role="alert">
-            <p>{teams.message}</p>
-            <Button onClick={teams.reload}>Try again</Button>
-          </div>
+          <WorkStateNotice kind="error" title="Your teams didn't load" body={teams.message} onRetry={teams.reload} />
         ) : !team && available.length > 0 ? (
-          <WorkCard testId="roster-manage-not-your-team">
-            <WorkEmpty
-              icon={Lock}
-              title="That team isn't one you manage"
-              body="Pick one of your own teams instead."
-              action={
-                <WorkButton icon={Users} onClick={() => setSelected(available[0]!.serviceId)}>
-                  {`Open ${available[0]!.name}`}
-                </WorkButton>
-              }
-            />
-          </WorkCard>
+          <WorkStateNotice
+            kind="empty"
+            icon={Lock}
+            title="That team isn't one you manage"
+            body="Pick one of your own teams instead."
+            action={
+              <WorkButton icon={Users} onClick={() => setSelected(available[0]!.serviceId)}>
+                {`Open ${available[0]!.name}`}
+              </WorkButton>
+            }
+            testId="roster-manage-not-your-team"
+          />
         ) : !team ? (
           <NotManager />
         ) : (
diff --git a/src/components/roster/roster-fortnight.tsx b/src/components/roster/roster-fortnight.tsx
index bd73533687..aeea28d5ea 100644
--- a/src/components/roster/roster-fortnight.tsx
+++ b/src/components/roster/roster-fortnight.tsx
@@ -6,6 +6,7 @@ import { modeModuleSurface } from "@/components/mode-kit/recipes";
 import { cn } from "@/components/ui-primitives";
 import type { HoursSummary } from "@/lib/roster/hours";
 import { WEEKDAYS } from "@/lib/roster/shifts/perth-time";
+import { SHIFT_LETTER } from "@/lib/roster/shift-kind";
 
 import { formatSpanWords } from "@/lib/roster/shifts-overview";
 
@@ -14,7 +15,7 @@ import { RosterSectionHead } from "./roster-list";
 
 /**
  * This pay fortnight: rostered hours as fourteen bars, done ones solid and
- * coming ones hatched, a leave day marked "L" instead of a bar, and a dashed
+ * coming ones hatched, a leave day marked with its code ("AL") instead of a bar, and a dashed
  * line after today. Rostered hours, not pay. Bars are SVG so no size needs an
  * inline style.
  */
@@ -125,7 +126,7 @@ export function RosterFortnight({
                 )}
               >
                 {leave ? (
-                  <span className="text-2xs font-semibold text-[color:var(--text-muted)]">L</span>
+                  <span className="text-2xs font-semibold text-[color:var(--text-muted)]">{SHIFT_LETTER.leave}</span>
                 ) : (
                   <svg className="h-14 w-full max-w-4 overflow-visible">
                     {share > 0 ? (
@@ -164,7 +165,7 @@ export function RosterFortnight({
             </svg>
             Coming
           </span>
-          {hasLeave ? <span>L leave</span> : null}
+          {hasLeave ? <span>{SHIFT_LETTER.leave} leave</span> : null}
           <span className="ml-auto">Rostered hours</span>
         </p>
         <dl className="nums grid text-sm">
diff --git a/src/components/roster/roster-month-page.tsx b/src/components/roster/roster-month-page.tsx
index 8aeeca158f..0dc121b997 100644
--- a/src/components/roster/roster-month-page.tsx
+++ b/src/components/roster/roster-month-page.tsx
@@ -7,7 +7,7 @@ import { useRouter } from "next/navigation";
 import { useMemo, useState, type ReactNode } from "react";
 
 import { focusRing } from "@/components/card-recipes";
-import { ModeBandAction, useModeBandHeading } from "@/components/mode-band/mode-band";
+import { useModeBandHeading } from "@/components/mode-band/mode-band";
 import { ModeNotice } from "@/components/mode-kit/notice";
 import { WorkSignInNotice } from "@/components/mode-kit/work-sign-in-notice";
 import { WorkStateNotice } from "@/components/mode-kit/work-state";
@@ -16,7 +16,6 @@ import {
   WorkCard,
   WorkDateRow,
   WorkEmpty,
-  WorkGlassButton,
   WorkIconRow,
   WorkSectionLabel,
 } from "@/components/mode-kit/work";
@@ -395,7 +394,7 @@ export function RosterMonthPage({ now: pinnedNow }: { readonly now?: Date } = {}
               >
                 <RosterShiftChip kind={kind} />
                 <span className="grid min-w-0 flex-1">
-                  <span className="truncate text-sm-minus font-bold">{title}</span>
+                  <span className="text-sm-minus leading-snug font-bold break-words">{title}</span>
                   <span className="nums text-2xs text-[color:var(--text-muted)]">{`${perthTimeOf(leadDisplay.startsAt)} to ${perthTimeOf(leadDisplay.endsAt)}`}</span>
                 </span>
                 <span className="nums shrink-0 text-2xs font-bold text-[color:var(--mode-identity)]">{tag}</span>
@@ -726,22 +725,18 @@ export function RosterMonthPage({ now: pinnedNow }: { readonly now?: Date } = {}
       <div className="work-body" data-page-width="wide" data-page-padded="" data-testid="roster-month-main">
         <h1 className="sr-only">Roster, month</h1>
         {canEdit ? (
-          <ModeBandAction>
-            {(underBand) =>
-              underBand ? (
-                <WorkGlassButton
-                  icon={Plus}
-                  label="Add to your roster"
-                  onClick={() => setAddView("menu")}
-                  testId="roster-month-add"
-                />
-              ) : (
-                <WorkButton variant="tinted" icon={Plus} onClick={() => setAddView("menu")} testId="roster-month-add">
-                  Add
-                </WorkButton>
-              )
-            }
-          </ModeBandAction>
+          // In the page, not the band's corner, which is for Favourite only (audit D18).
+          <div className="flex justify-end">
+            <WorkButton
+              variant="tinted"
+              icon={Plus}
+              onClick={() => setAddView("menu")}
+              aria-label="Add to your roster"
+              testId="roster-month-add"
+            >
+              Add
+            </WorkButton>
+          </div>
         ) : null}
         {importing ? (
           <RosterImportFlow
diff --git a/src/components/specifiers/specifier-ui.tsx b/src/components/specifiers/specifier-ui.tsx
index ce7ff8f5af..ba65ff0fa3 100644
--- a/src/components/specifiers/specifier-ui.tsx
+++ b/src/components/specifiers/specifier-ui.tsx
@@ -326,10 +326,12 @@ const sourceStatusMeta: Record<
   SpecifierSourceStatus,
   { label: string; icon: ComponentType<{ className?: string }>; className: string }
 > = {
+  // Grey, not green: this status says the SOURCE was checked, never that a named clinician
+  // signed the entry off, so it must not look like a sign-off (audit S6, 13 Oct 2026).
   "source-verified": {
-    label: "Source reviewed",
-    icon: CheckCircle2,
-    className: "border-[color:var(--success-border)] bg-[color:var(--success-soft)] text-[color:var(--success)]",
+    label: "Source checked, not signed off",
+    icon: Info,
+    className: "border-[color:var(--border)] bg-[color:var(--surface-inset)] text-[color:var(--text-muted)]",
   },
   "source-needs-formal-review": {
     label: "Review due",
diff --git a/src/components/teaching/assessments/assess-kit.tsx b/src/components/teaching/assessments/assess-kit.tsx
index 6fe3f78558..0dd30e8e6d 100644
--- a/src/components/teaching/assessments/assess-kit.tsx
+++ b/src/components/teaching/assessments/assess-kit.tsx
@@ -17,7 +17,7 @@ import Link from "next/link";
 import { createElement, useSyncExternalStore, type CSSProperties, type ReactNode } from "react";
 import { createPortal } from "react-dom";
 
-import { ModeBandAction, useModeBandHeading, useModeBandShown } from "@/components/mode-band/mode-band";
+import { useModeBandHeading, useModeBandShown } from "@/components/mode-band/mode-band";
 import { WorkGlassButton } from "@/components/mode-kit/work";
 import { universalHeaderLeadingSlotId } from "@/components/work-frame/work-frame-header";
 import { useClaimWorkFrameBack } from "@/components/work-frame/work-frame-store";
@@ -44,13 +44,13 @@ export type AssessHeaderProps = {
   readonly title: string;
   /** Where the round back button goes, and what it says. */
   readonly back?: { readonly href: string; readonly label: string };
-  /** The round glass action at the right of the band (Save and close). */
+  /** The round glass action at the top right of the screen (Save and close). */
   readonly action?: { readonly icon: LucideIcon; readonly label: string; readonly onClick: () => void };
 };
 
 /**
  * Names a screen in the work band (eyebrow and title), puts its back button in
- * the header's round left button and its one action in the band's glass slot.
+ * the header's round left button and its one action at the top of the screen.
  * Keeps a focusable heading for screen readers, which the page moves focus to
  * on every change of screen. With no band (a test, a hidden band), it draws
  * the same things inline.
@@ -104,16 +104,10 @@ export function AssessHeader({ eyebrow, title, back, action }: AssessHeaderProps
       {heading}
       {backLink && host ? createPortal(backLink, host) : null}
       {action ? (
-        <ModeBandAction>
-          {() => (
-            <WorkGlassButton
-              icon={action.icon}
-              label={action.label}
-              onClick={action.onClick}
-              className="work-band__action"
-            />
-          )}
-        </ModeBandAction>
+        // At the top of the screen, not the band's corner, which is for Favourite only (audit D18).
+        <div className="flex justify-end">
+          <WorkGlassButton icon={action.icon} label={action.label} onClick={action.onClick} />
+        </div>
       ) : null}
     </>
   );
diff --git a/src/components/teaching/assessments/assessments-home.tsx b/src/components/teaching/assessments/assessments-home.tsx
index 7257ebd199..e9a7d13167 100644
--- a/src/components/teaching/assessments/assessments-home.tsx
+++ b/src/components/teaching/assessments/assessments-home.tsx
@@ -125,7 +125,11 @@ export function AssessmentsHome({ s, openSheet, dct }: ScreenProps) {
   const signOff = s.sigs.doc ? samSignOff(dct) : null;
   return (
     <>
-      <AssessHeader eyebrow={`${SAMPLE_DOCTOR.grade} 2026 · term ${withUnit(4, "of")} 5`} title={t.name} />
+      {/* The band names the area; the rotation goes on the line above (audit D15). */}
+      <AssessHeader
+        eyebrow={`${t.name} · ${SAMPLE_DOCTOR.grade} 2026 · term ${withUnit(4, "of")} 5`}
+        title="Assessments"
+      />
       <WorkHero
         testId="assess-doctor-hero"
         eyebrow={`${t.categoryName} (${t.category})`}
diff --git a/src/components/teaching/assessments/assessments-parts.tsx b/src/components/teaching/assessments/assessments-parts.tsx
index 48fb4ab7de..ad965b7aa1 100644
--- a/src/components/teaching/assessments/assessments-parts.tsx
+++ b/src/components/teaching/assessments/assessments-parts.tsx
@@ -71,9 +71,14 @@ export const secondaryText = "text-xs leading-snug text-[color:var(--text-muted)
 export const titleText = "text-sm font-bold leading-snug text-[color:var(--text-heading)]";
 export const labelText = "text-2xs font-bold uppercase tracking-label text-[color:var(--text-muted)]";
 
+/**
+ * Status shapes (12 Oct 2026): colour is kept for the three statuses that carry a shape (amber dot,
+ * red triangle, green tick). An "accent" word such as "Not started" or "Book your meeting" is a
+ * plain grey word, so it never reads as done in the mode's green.
+ */
 const PILL_TONES: Record<PillTone, WorkTone> = {
   neutral: "neutral",
-  accent: "mode",
+  accent: "neutral",
   warm: "amber",
   ok: "green",
   bad: "red",
diff --git a/src/components/teaching/teaching-this-week.tsx b/src/components/teaching/teaching-this-week.tsx
index ab96904f63..9b2c579472 100644
--- a/src/components/teaching/teaching-this-week.tsx
+++ b/src/components/teaching/teaching-this-week.tsx
@@ -2,13 +2,12 @@
 
 import dynamic from "next/dynamic";
 import { useSearchParams } from "next/navigation";
-import { CalendarClock, CalendarDays, CalendarPlus, ChevronLeft, ChevronRight, Network } from "lucide-react";
+import { CalendarClock, CalendarDays, ChevronLeft, ChevronRight, Network } from "lucide-react";
 import { useEffect, useMemo, useState, type ReactNode } from "react";
 
 import { focusRing } from "@/components/card-recipes";
 import { InformationPageShell } from "@/components/information-page-shell";
-import { ModeBandAction } from "@/components/mode-band/mode-band";
-import { WorkGlassButton, WorkTag } from "@/components/mode-kit/work";
+import { WorkTag } from "@/components/mode-kit/work";
 import { ModeModuleSkeleton } from "@/components/mode-kit/module-skeleton";
 import { focusOnCallEntryFromHash, onCallEntryAnchorId } from "@/components/on-call/on-call-page-anchors";
 import { useRosterShifts } from "@/components/roster/use-roster-shifts";
@@ -388,7 +387,19 @@ function ThisWeekBody({
               ? "This week"
               : "That week"
         }
-        right={otherRows.length > 0 ? "Tap plus to add to your week" : undefined}
+        right={
+          live && !offlineAt ? (
+            // Other services replaces the week list, so it carries the calendar action too (review, 13 Oct).
+            <span className="flex items-center gap-2">
+              {otherRows.length > 0 ? <span>Tap plus to add to your week</span> : null}
+              <T5Link onClick={() => setCalendarOpen(true)} testId="teaching-calendar-other">
+                {calendarLabel}
+              </T5Link>
+            </span>
+          ) : otherRows.length > 0 ? (
+            "Tap plus to add to your week"
+          ) : undefined
+        }
         testId="teaching-week-other"
       >
         {whatsOn === null ? (
@@ -608,17 +619,8 @@ function ThisWeekBody({
       ) : null}
       {live && !offlineAt ? (
         <>
-          <ModeBandAction>
-            {() => (
-              <WorkGlassButton
-                icon={CalendarPlus}
-                label={calendarLabel}
-                className="work-band__action"
-                onClick={() => setCalendarOpen(true)}
-                testId="teaching-week-calendar-action"
-              />
-            )}
-          </ModeBandAction>
+          {/* Add to calendar sits on the week list's heading above; the band's corner is
+              for Favourite only (audit D18). */}
           <T5Section
             label="Your On Call teaching list"
             right={<T5Link onClick={() => setEditor({ entry: null })}>Add to the list</T5Link>}
diff --git a/src/components/teaching/teaching-today.tsx b/src/components/teaching/teaching-today.tsx
index c9bdc206c2..df80edf7d1 100644
--- a/src/components/teaching/teaching-today.tsx
+++ b/src/components/teaching/teaching-today.tsx
@@ -6,10 +6,7 @@ import { useMemo, useState } from "react";
 
 import { focusRing } from "@/components/card-recipes";
 import { InformationPageShell } from "@/components/information-page-shell";
-import { ModeBandAction } from "@/components/mode-band/mode-band";
-import { WorkGlassButton, WorkMiniRing, WorkRing, useWorkUndoToast } from "@/components/mode-kit/work";
-import { NewWorkModeOnly } from "@/components/work-mode-launch/work-mode-launch-provider";
-import { WorkSetupRow } from "@/components/work-setup/work-setup-row";
+import { WorkMiniRing, WorkRing, useWorkUndoToast } from "@/components/mode-kit/work";
 import { ModeModuleSkeleton } from "@/components/mode-kit/module-skeleton";
 import { LogToCpdSheet } from "@/components/teaching/log-to-cpd-sheet";
 import { recordChart } from "@/components/teaching/my-record-model";
@@ -17,6 +14,7 @@ import {
   T5Heading,
   T5Icon,
   T5Kicker,
+  T5Link,
   T5List,
   T5Meta,
   T5Meter,
@@ -131,9 +129,6 @@ function TodayScreen({ demoMode }: { demoMode: boolean }) {
     <InformationPageShell width="narrow" gap={false} testId="teaching-today">
       <T5Page>
         <h1 className="sr-only">Today</h1>
-        <NewWorkModeOnly>
-          <WorkSetupRow />
-        </NewWorkModeOnly>
         {now && today ? (
           <TodayBody
             view={view}
@@ -501,17 +496,13 @@ function TodayHero({
         ) : null}
       </T5Panel>
       {canCheckIn && !mark && !offline && checkInWindow ? (
-        <ModeBandAction>
-          {() => (
-            <WorkGlassButton
-              icon={QrCode}
-              label="Type a check-in code"
-              className="work-band__action"
-              onClick={() => setCodeOpen(true)}
-              testId="teaching-today-code"
-            />
-          )}
-        </ModeBandAction>
+        // Under the session, not in the band's corner, which is for Favourite only (audit D18).
+        <div className="flex justify-end">
+          <T5Link onClick={() => setCodeOpen(true)} testId="teaching-today-code">
+            <QrCode aria-hidden="true" className="size-icon-sm" strokeWidth={2} />
+            Type a check-in code
+          </T5Link>
+        </div>
       ) : null}
       {canCheckIn ? (
         <TeachingCodeSheet
diff --git a/src/components/work-search/work-search-sheet.tsx b/src/components/work-search/work-search-sheet.tsx
index 8e6fa8b8a0..b2a81d42f0 100644
--- a/src/components/work-search/work-search-sheet.tsx
+++ b/src/components/work-search/work-search-sheet.tsx
@@ -792,7 +792,8 @@ export function WorkSearchSheet({ open, onClose, currentArea, returnFocusRef }:
         <span aria-hidden="true" className="work-ic" data-tone="amber">
           <ShieldAlert aria-hidden="true" strokeWidth={2} />
         </span>
-        <span className="min-w-0 flex-1">
+        {/* The field's description too (aria-describedby), so the warning is written once (design audit D24). */}
+        <span id="work-search-patient-note" className="min-w-0 flex-1">
           <b className="block text-sm-minus font-bold text-[color:var(--warning)]">Looks like patient details</b>
           <span className="mt-0.5 block text-xs leading-snug text-[color:var(--text)]">
             Not searched or saved. Please don&apos;t type patient details here.
@@ -991,9 +992,6 @@ export function WorkSearchSheet({ open, onClose, currentArea, returnFocusRef }:
                   patient ? "caret-[color:var(--warning)]" : "caret-[color:var(--mode-identity)]",
                 )}
               />
-              <span id="work-search-patient-note" className="sr-only">
-                {patient ? "Looks like patient details. Not searched or saved." : ""}
-              </span>
               {typed ? (
                 <button
                   type="button"
@@ -1034,6 +1032,7 @@ export function WorkSearchSheet({ open, onClose, currentArea, returnFocusRef }:
               )}
               role="group"
               aria-label="Filter by area"
+              data-large-text-wrap=""
             >
               {(["all", ...tabAreas] as const).map((area) => {
                 const selected = filter === area;
diff --git a/src/components/work-setup/work-setup-prompt-card.tsx b/src/components/work-setup/work-setup-prompt-card.tsx
index df2a2713a6..0872637574 100644
--- a/src/components/work-setup/work-setup-prompt-card.tsx
+++ b/src/components/work-setup/work-setup-prompt-card.tsx
@@ -2,12 +2,13 @@
 
 import "@/components/work-setup/work-setup.css";
 
-import { Compass } from "lucide-react";
+import { CircleCheck, Compass } from "lucide-react";
+import Link from "next/link";
 import { useSyncExternalStore } from "react";
 
-import { WorkButton, WorkCard, WorkIconCircle, useWorkUndoToast } from "@/components/mode-kit/work";
+import { WorkButton, WorkCard, WorkIconCircle, WorkTag, useWorkUndoToast } from "@/components/mode-kit/work";
 import { useWorkSetupProgress } from "@/components/work-setup/use-work-setup-progress";
-import { WORK_SETUP_HREF, workSetupStepHref } from "@/components/work-setup/work-setup-copy";
+import { WORK_SETUP_HREF, WORK_SETUP_STEP_COPY, workSetupStepHref } from "@/components/work-setup/work-setup-copy";
 import { useAuthSession } from "@/lib/supabase/client";
 import {
   countedWorkSetupSteps,
@@ -20,11 +21,14 @@ import {
 const subscribeNothing = () => () => undefined;
 
 /**
- * "Set up Work" on My Day's Today: an offer, never a gate. It shows for a
- * signed-in doctor who has not finished or put away setup, resumes where they
- * left off, and "Not now" puts it away (with Undo). Setup stays one tap away in
- * My Day's More and in Help either way. Drawn only after the stored progress is
- * read, so it never appears and then vanishes.
+ * "Get set up" on My Day's Today: the one setup prompt in Work (design audit
+ * 13 Oct 2026, D11, owner decision 4 — the per-area "Finish setting up" rows
+ * were removed so the prompt is not repeated on every area's first page). An
+ * offer, never a gate. It lists each setup step with a tick when done and a
+ * link straight to that step, shows for a signed-in doctor who has not
+ * finished or put away setup, resumes where they left off, and "Not now" puts
+ * it away (with Undo). Drawn only after the stored progress is read, so it
+ * never appears and then vanishes.
  */
 export function WorkSetupPromptCard() {
   const hydrated = useSyncExternalStore(
@@ -49,28 +53,44 @@ export function WorkSetupPromptCard() {
   };
 
   return (
-    <WorkCard padded testId="work-setup-prompt" aria-label="Set up Work">
-      <div className="work-setup-prompt">
+    <WorkCard as="section" testId="work-setup-prompt" aria-label="Get set up">
+      <div className="work-setup-prompt work-card--pad">
         <WorkIconCircle icon={Compass} />
         <div className="work-setup-prompt__text">
-          <p className="work-setup-prompt__title">Set up Work</p>
+          <h2 className="work-setup-prompt__title">Get set up</h2>
           <p className="work-setup-prompt__sub">
             {started ? workSetupCountLabel(done, total) : "Stage, areas, time zone, roster and alerts"}
           </p>
         </div>
       </div>
-      <ol className="work-setup__progress work-setup-prompt__bar" aria-hidden="true">
-        {countedWorkSetupSteps(progress.areas).map((step) => (
-          <li
-            key={step}
-            className="work-setup__segment"
-            data-state={
-              progress.completed.includes(step) ? "done" : progress.skipped.includes(step) ? "skipped" : "todo"
-            }
-          />
-        ))}
-      </ol>
-      <div className="work-setup-prompt__actions">
+      <ul className="work-rows work-setup-prompt__list" aria-label="Setup steps">
+        {countedWorkSetupSteps(progress.areas).map((step) => {
+          const stepDone = progress.completed.includes(step);
+          const skipped = progress.skipped.includes(step);
+          return (
+            <li key={step}>
+              <Link href={workSetupStepHref(step)} className="work-row" data-testid={`work-setup-prompt-step-${step}`}>
+                <span className="work-row__text">
+                  <span className="work-row__title">{WORK_SETUP_STEP_COPY[step].short}</span>
+                </span>
+                <span className="work-row__end">
+                  {stepDone ? (
+                    <span className="work-setup__ready">
+                      <CircleCheck aria-hidden="true" className="size-icon-sm" strokeWidth={2.2} />
+                      Done
+                    </span>
+                  ) : skipped ? (
+                    <WorkTag tone="neutral">Skipped</WorkTag>
+                  ) : (
+                    <WorkTag tone="amber">To do</WorkTag>
+                  )}
+                </span>
+              </Link>
+            </li>
+          );
+        })}
+      </ul>
+      <div className="work-setup-prompt__actions work-card--pad">
         <WorkButton
           href={started ? workSetupStepHref(progress.step) : WORK_SETUP_HREF}
           testId="work-setup-prompt-start"
diff --git a/src/components/work-setup/work-setup-row.tsx b/src/components/work-setup/work-setup-row.tsx
index 190e0a1c83..c84d6418cb 100644
--- a/src/components/work-setup/work-setup-row.tsx
+++ b/src/components/work-setup/work-setup-row.tsx
@@ -1,4 +1,5 @@
 "use client";
+// Unused since design audit D11 (13 Oct 2026): kept under the 30-day deletion rule; delete from 12 Nov 2026 with its knip.json ignore entry.
 
 import { ChevronRight, Compass, X } from "lucide-react";
 import Link from "next/link";
diff --git a/src/components/work-setup/work-setup.css b/src/components/work-setup/work-setup.css
index 4d15e9a486..c6c016fc7f 100644
--- a/src/components/work-setup/work-setup.css
+++ b/src/components/work-setup/work-setup.css
@@ -315,7 +315,7 @@
   }
 }
 
-/* My Day's "Set up Work" card. */
+/* My Day's "Get set up" checklist: header, one row per step, then the actions. */
 .work-setup-prompt {
   display: flex;
   align-items: center;
@@ -341,8 +341,9 @@
   color: var(--work-ink-muted);
 }
 
-.work-setup-prompt__bar {
-  margin-top: calc(var(--spacing) * 3);
+.work-setup-prompt__list {
+  border-top: 1px solid var(--work-line);
+  border-bottom: 1px solid var(--work-line);
 }
 
 .work-setup-prompt__actions {
@@ -350,7 +351,6 @@
   flex-wrap: wrap;
   align-items: center;
   gap: calc(var(--spacing) * 2);
-  margin-top: calc(var(--spacing) * 3);
 }
 
 /* The dock: the quiet choice ("Skip for now", "Not now") sits first at its own
diff --git a/src/lib/clinical-question-patient-check-server.ts b/src/lib/clinical-question-patient-check-server.ts
new file mode 100644
index 0000000000..80958eb6a3
--- /dev/null
+++ b/src/lib/clinical-question-patient-check-server.ts
@@ -0,0 +1,21 @@
+import {
+  clinicalQuestionPatientDetail,
+  clinicalQuestionPatientDetailMessage,
+} from "@/lib/clinical-question-patient-check";
+import { PublicApiError } from "@/lib/http";
+
+export const PATIENT_DETAIL_QUESTION_CODE = "patient_detail_in_question";
+
+/**
+ * Throws a 400 when a Clinical question looks like it holds a patient detail, so the answer
+ * routes refuse it before retrieval or generation runs. Summary requests still validate their
+ * supplied query, so a caller cannot use summary mode to bypass the check or retain raw details.
+ * The error names the kind of detail only, never the matched text.
+ */
+export function rejectPatientDetailQuestion(body: { query: string; summaryMode?: boolean | null }): void {
+  const problem = clinicalQuestionPatientDetail(body.query);
+  if (!problem) return;
+  throw new PublicApiError(clinicalQuestionPatientDetailMessage(problem), 400, {
+    code: PATIENT_DETAIL_QUESTION_CODE,
+  });
+}
diff --git a/src/lib/clinical-question-patient-check.ts b/src/lib/clinical-question-patient-check.ts
new file mode 100644
index 0000000000..c02cdfc2a3
--- /dev/null
+++ b/src/lib/clinical-question-patient-check.ts
@@ -0,0 +1,95 @@
+import { identifierShapeWarning } from "@/lib/clinical-ask/context";
+import { checkPatientDetail, type PatientDetailProblem } from "@/lib/work-text/patient-detail-check";
+
+/**
+ * The patient-detail check for a Clinical question, run before the question is sent to the
+ * answer service (an overseas AI service writes the answer). The browser runs it before
+ * sending, and the answer API runs it again on what arrives, so a question that slips past
+ * the page is still refused.
+ *
+ * It is Work's own check (`checkPatientDetail`), read the way a clinical question needs:
+ *
+ * - **Capitals are read past** (`allowCapitals`). A clinical question is full of two- and
+ *   three-letter capitals that are not initials: ECT, NMS, TCA, ANC, FBC, CKD, QT. Read as
+ *   initials, 11 of 71 ordinary test questions were refused.
+ * - **An age on its own is clinical content**, not an identifier: "lithium dose for a 70 year
+ *   old" asks about older adults. The age phrase is set aside and the rest of the question is
+ *   checked again, so an age beside a name, a record number or a bed is still refused.
+ *
+ * - **Clinical shorthand is not a title or a patient marker.** A millisecond reading ("QTc 480 ms")
+ *   is not the title Ms, "MS on interferon" is multiple sclerosis, and "pt with renal impairment"
+ *   is "patient with". These are rewritten before the second reading, like ages; "Ms Jones" and
+ *   "pt John" are untouched and still refused.
+ *
+ * On top of that it keeps the narrower shapes the composer already warned about (email,
+ * Medicare-shaped and labelled record numbers, a labelled date of birth, a phone number).
+ *
+ * Like Work's check it catches some details, not all, and the wording says so.
+ */
+
+/** Ages in the shapes a question takes, with a sex word after them when there is one. */
+const AGE_PHRASES: readonly RegExp[] = [
+  /\b\d{1,3}\s*[-‐‑]?\s*(?:years?|yrs?|y)\s*[-‐‑]?\s*old\b(?:\s+(?:male|female|man|woman|boy|girl)\b)?/gi,
+  /\b\d{1,3}\s?-?\s?(?:yo|y\/o|y\.o\.?)(?=[\s,.;:)]|$)(?:\s+(?:male|female|man|woman|boy|girl)\b)?/gi,
+  /\b(?:one|two|three|four|five|six|seven|eight|nine|ten|eleven|twelve|thirteen|fourteen|fifteen|sixteen|seventeen|eighteen|nineteen|twenty|thirty|forty|fifty|sixty|seventy|eighty|ninety|hundred)(?:[\s-]+(?:one|two|three|four|five|six|seven|eight|nine))?[\s-]*(?:years?|yrs?)[\s-]*old\b/gi,
+  /\b(?:aged?|age:)\s*\d{1,3}\b/gi,
+  // Only when no place word (as Work's check knows them, marked or not) labels the number, so "bed 12 male" and
+  // "Bed: 12 male" keep their bed number and are refused.
+  /(?<!\b(?:bed|bay|room|rm|cubicle|cube|cot|chair|trolley|recliner|ward|unit)\s*[:#.-]?\s*)\b\d{1,3}\s?(?:years?|yrs?)?\s?(?:male|female|man|woman|boy|girl)\b/gi,
+];
+
+/**
+ * Millisecond readings ("QTc 480 ms", "QRS over 100 msec"), set aside like ages. Lowercase only,
+ * whatever follows (owner decision 13 Oct 2026: "QTc 480 ms ECG monitoring" is a clinical question),
+ * so the capitalised title in "Ward 4 Ms Smith" is never matched and is still refused.
+ */
+const UNIT_PHRASES: readonly RegExp[] = [
+  // Not after a place word ("bed 4 ms smith", "Ward: 12 ms ..."): there the number is a patient location,
+  // and removing it would let a location-plus-name question through the second pass. Every place word is
+  // listed lowercase, capitalised and in capitals ("RM 4 ms smith", "CHAIR 3 ms jones" stay refused).
+  /(?<!\b(?:[Bb]ed|[Bb]ay|[Rr]oom|[Rr]m|[Cc]ubicle|[Cc]ube|[Cc]ot|[Cc]hair|[Tt]rolley|[Rr]ecliner|[Ww]ard|[Uu]nit|BED|BAY|ROOM|RM|CUBICLE|CUBE|COT|CHAIR|TROLLEY|RECLINER|WARD|UNIT)\s*[:#.-]?\s*)\b\d+(?:\.\d+)?\s*(?:ms|msec|milliseconds?)\b/gu,
+];
+
+/** Words that follow "pt" or the diagnosis "MS" in a question, and never start a name. */
+const FUNCTION_WORD = "(?:with|on|in|who|taking|having|has|had|and|or|of|for|after|receiving|presenting|is|was)";
+const PT_BEFORE_FUNCTION_WORD = new RegExp(`\\b[Pp]t\\.?(?=\\s+${FUNCTION_WORD}\\b)`, "g");
+const MS_DIAGNOSIS = new RegExp(`\\bMS\\b(?=\\s+${FUNCTION_WORD}\\b)`, "g");
+
+function withoutClinicalShorthand(text: string): string {
+  return [...AGE_PHRASES, ...UNIT_PHRASES]
+    .reduce((current, pattern) => current.replace(pattern, " "), text)
+    .replace(PT_BEFORE_FUNCTION_WORD, "patient")
+    .replace(MS_DIAGNOSIS, "multiple sclerosis");
+}
+
+const OPTIONS = { allowCapitals: true } as const;
+
+/** What in a Clinical question looks like a patient detail; null when it reads as safe to send. */
+export function clinicalQuestionPatientDetail(text: string): PatientDetailProblem | null {
+  if (!text.trim()) return null;
+  if (identifierShapeWarning(text)) {
+    return {
+      title: "This looks like an identifier",
+      body: "It looks like a record number, a date of birth, a phone number or an email address.",
+      suggestion: null,
+    };
+  }
+  if (!checkPatientDetail(text, OPTIONS)) return null;
+  return checkPatientDetail(withoutClinicalShorthand(text), OPTIONS);
+}
+
+/**
+ * The one sentence shown when a question is held back, on the page and from the API. It names
+ * the kind of detail only, never the text that matched.
+ */
+export function clinicalQuestionPatientDetailMessage(problem: PatientDetailProblem): string {
+  const finding = problem.title.replace(/^This looks like /, "").replace(/^This may be /, "");
+  return `This question looks like it holds a patient detail (${finding}). Remove it and ask again: questions are sent to an overseas AI service. This check catches some details, not all.`;
+}
+
+/** The search box's warning line: the held-back sentence for a clinical question, else the advisory one. */
+export function composerPatientDetailWarning(problem: PatientDetailProblem | null): string {
+  return problem
+    ? clinicalQuestionPatientDetailMessage(problem)
+    : "Remove identifiable patient details before searching.";
+}
diff --git a/src/lib/crisis-contacts.ts b/src/lib/crisis-contacts.ts
index 062c9bb309..aa8f005b56 100644
--- a/src/lib/crisis-contacts.ts
+++ b/src/lib/crisis-contacts.ts
@@ -121,3 +121,23 @@ export const WA_CRISIS_CONTACTS = [
     verifiedOn: "2026-09-27",
   },
 ] satisfies readonly PublicCrisisContact[];
+
+/**
+ * Poisons Information Centre — shown beside the crisis lines where overdose or poisoning is in
+ * view (the Clinical answer crisis card on overdose wording, Admin Help, the offline page). Kept
+ * OUT of `WA_CRISIS_CONTACTS` on purpose: that list prints on the patient's own safety plan, and
+ * adding a line there is a separate clinical decision. Checked 2026-10-13 against the WA Poisons
+ * Information Centre page at Sir Charles Gairdner Hospital ("Tel: 13 11 26", "Hours: 24/7").
+ */
+export const POISONS_INFORMATION_CONTACT = {
+  id: "SYN-CRISIS-CONTACT-008",
+  name: "Poisons Information Centre",
+  telephoneDisplay: "13 11 26",
+  telephoneUri: "131126",
+  coverage: "Australia-wide",
+  availability: "24 hours, every day",
+  isEmergencyService: false,
+  caveat: "For overdose or poisoning advice. Call 000 if the person has collapsed or is not breathing.",
+  sourceUrl: "https://scgh.health.wa.gov.au/Our-Services/Service-directory/Poisons",
+  verifiedOn: "2026-10-13",
+} satisfies PublicCrisisContact;
diff --git a/src/lib/crisis-wording.ts b/src/lib/crisis-wording.ts
index a2b1192ad1..7561a2978b 100644
--- a/src/lib/crisis-wording.ts
+++ b/src/lib/crisis-wording.ts
@@ -18,3 +18,11 @@ export function hasCrisisWording(text: string | null | undefined): boolean {
   if (!text) return false;
   return crisisWordingPattern.test(text.normalize("NFKC"));
 }
+
+const overdoseWordingPattern = /\b(?:overdos\w*|poison\w*|ingest(?:ed|ion)?)\b/i;
+
+/** Overdose or poisoning wording: the answer crisis card then adds the Poisons Information Centre. */
+export function hasOverdoseWording(text: string | null | undefined): boolean {
+  if (!text) return false;
+  return overdoseWordingPattern.test(text.normalize("NFKC"));
+}
diff --git a/src/lib/my-day/quiet-figures.ts b/src/lib/my-day/quiet-figures.ts
index 1cbec8c8ce..d9a3d19700 100644
--- a/src/lib/my-day/quiet-figures.ts
+++ b/src/lib/my-day/quiet-figures.ts
@@ -409,10 +409,10 @@ export function weekRows(
 /** The roster codes under the strip's dates, and the words for the key. */
 export const SHIFT_CODE: Readonly<Record<ShiftKind, string>> = {
   day: "D",
-  evening: "E",
+  evening: "L",
   night: "N",
   on_call: "OC",
-  leave: "L",
+  leave: "AL",
   other: "W",
 };
 
diff --git a/src/lib/on-call/demo-entries.ts b/src/lib/on-call/demo-entries.ts
index 1001a63106..eb66b5cb17 100644
--- a/src/lib/on-call/demo-entries.ts
+++ b/src/lib/on-call/demo-entries.ts
@@ -1,4 +1,5 @@
 import { type OnCallEntry } from "@/lib/on-call/entry-model";
+import { ON_CALL_DEMO_PLAYBOOK_TRIGGER } from "@/lib/on-call/demo-playbook";
 import { ON_CALL_HOME_TAGS } from "@/lib/on-call/home-modules";
 
 /**
@@ -766,7 +767,7 @@ export const DEMO_ON_CALL_ENTRIES: readonly OnCallEntry[] = [
     subtitle: "Any decision the registrar cannot make alone. The Playbook has the ladder.",
     body: null,
     details: {
-      trigger: "Example escalation scenario shown in demo mode",
+      trigger: ON_CALL_DEMO_PLAYBOOK_TRIGGER,
       escalationSteps: [
         { order: 1, whoToCall: "Nurse in charge, on the ward", when: "First, before any call." },
         {
@@ -798,7 +799,7 @@ export const DEMO_ON_CALL_ENTRIES: readonly OnCallEntry[] = [
     subtitle: null,
     body: null,
     details: {
-      trigger: "Example escalation scenario shown in demo mode",
+      trigger: ON_CALL_DEMO_PLAYBOOK_TRIGGER,
       escalationSteps: [
         { order: 1, whoToCall: "Ward clerk", when: "First." },
         { order: 2, whoToCall: "IT service desk", when: "If it is still down after ten minutes." },
@@ -826,7 +827,7 @@ export const DEMO_ON_CALL_ENTRIES: readonly OnCallEntry[] = [
     subtitle: "Do not sit on this one",
     body: null,
     details: {
-      trigger: "Example escalation scenario shown in demo mode",
+      trigger: ON_CALL_DEMO_PLAYBOOK_TRIGGER,
       escalationSteps: [
         { order: 1, whoToCall: "Registrar on call", when: "Twice, five minutes apart.", phone: demoNumber(2) },
         {
@@ -863,7 +864,7 @@ export const DEMO_ON_CALL_ENTRIES: readonly OnCallEntry[] = [
     subtitle: null,
     body: null,
     details: {
-      trigger: "Example escalation scenario shown in demo mode",
+      trigger: ON_CALL_DEMO_PLAYBOOK_TRIGGER,
       escalationSteps: [
         { order: 1, whoToCall: "Bed management, after hours", when: "First.", phone: demoNumber(5) },
         { order: 2, whoToCall: "After-hours duty manager", when: "If nothing is found within the hour." },
@@ -890,7 +891,7 @@ export const DEMO_ON_CALL_ENTRIES: readonly OnCallEntry[] = [
     subtitle: "Security first, then the people who have to know",
     body: null,
     details: {
-      trigger: "Example escalation scenario shown in demo mode",
+      trigger: ON_CALL_DEMO_PLAYBOOK_TRIGGER,
       escalationSteps: [
         { order: 1, whoToCall: "Security escort", when: "Immediately.", phone: demoNumber(3) },
         { order: 2, whoToCall: "Nurse in charge, on the ward", when: "As soon as the area is safe." },
@@ -916,7 +917,7 @@ export const DEMO_ON_CALL_ENTRIES: readonly OnCallEntry[] = [
     // and the row has to read properly when the owner has not recorded a
     // number for any of them.
     details: {
-      trigger: "Example escalation scenario shown in demo mode",
+      trigger: ON_CALL_DEMO_PLAYBOOK_TRIGGER,
       escalationSteps: [
         {
           order: 1,
diff --git a/src/lib/on-call/demo-playbook.ts b/src/lib/on-call/demo-playbook.ts
new file mode 100644
index 0000000000..64b77e3d45
--- /dev/null
+++ b/src/lib/on-call/demo-playbook.ts
@@ -0,0 +1,2 @@
+/** The demo Playbook's shared trigger line. The Playbook says it once at the top rather than on every card (design audit D24). */
+export const ON_CALL_DEMO_PLAYBOOK_TRIGGER = "Example escalation scenario shown in demo mode";
diff --git a/src/lib/privacy-page-content.tsx b/src/lib/privacy-page-content.tsx
index 6b29c4c32b..12ad6520a7 100644
--- a/src/lib/privacy-page-content.tsx
+++ b/src/lib/privacy-page-content.tsx
@@ -16,12 +16,13 @@ import type { ReactNode } from "react";
  */
 
 export const PRIVACY_DRAFT_DISCLAIMER =
-  "This is draft product information based on the repository's configured behaviour. It is not legal advice, a final privacy policy, or an assertion of governance approval.";
+  "This is draft product information based on how PsychSift is set up. It is not legal advice, a final privacy policy, or an assertion of governance approval.";
 
 /**
  * ISO date the copy below was last checked against the repository. Rendered as
- * "describes configured behaviour as of …" — deliberately not "reviewed", which
- * would imply a governance sign-off that PIA-5 records as still outstanding.
+ * "Describes how PsychSift is set up as of 1 September 2026" — deliberately not
+ * "reviewed", which would imply a governance sign-off that PIA-5 records as
+ * still outstanding.
  */
 export const PRIVACY_CONTENT_AS_OF = "2026-09-01";
 
diff --git a/src/lib/roster/shift-kind.ts b/src/lib/roster/shift-kind.ts
index 4776fc69d1..8f0d98c8cf 100644
--- a/src/lib/roster/shift-kind.ts
+++ b/src/lib/roster/shift-kind.ts
@@ -8,12 +8,17 @@ import { perthDateOf, perthTimeOf } from "@/lib/roster/shifts/perth-time";
 export const SHIFT_KINDS = ["day", "evening", "night", "on_call", "leave", "other"] as const;
 export type ShiftKind = (typeof SHIFT_KINDS)[number];
 
+/**
+ * The code shown for each kind: the design system's shift codes (the `--work-shift-*` tokens in work-mode-tokens.css,
+ * the same as My Day's week strip): D day, L late (the evening shift), N night, OC on call,
+ * AL leave. Only the label changes; the stored kind stays `evening`, `on_call`, `leave`.
+ */
 export const SHIFT_LETTER: Readonly<Record<ShiftKind, string>> = {
   day: "D",
-  evening: "E",
+  evening: "L",
   night: "N",
-  on_call: "C",
-  leave: "L",
+  on_call: "OC",
+  leave: "AL",
   other: "W",
 };
 
@@ -29,7 +34,7 @@ export const SHIFT_LETTER_TONE: Readonly<Record<ShiftKind, string>> = {
 
 export const SHIFT_KIND_LABEL: Readonly<Record<ShiftKind, string>> = {
   day: "Day",
-  evening: "Evening",
+  evening: "Late",
   night: "Night",
   on_call: "On call",
   leave: "Leave",
diff --git a/src/lib/sign-off-label.ts b/src/lib/sign-off-label.ts
new file mode 100644
index 0000000000..cad74cf727
--- /dev/null
+++ b/src/lib/sign-off-label.ts
@@ -0,0 +1,38 @@
+import { isNamedPerson, isUtcIsoTimestamp } from "@/lib/admin/rule-sign-off";
+import { formatDayMonthYear } from "@/lib/first-nations/contact-format";
+import { PERTH_TIME_ZONE } from "@/lib/perth-time";
+
+/**
+ * The one reader-facing sign-off line for clinical reference records.
+ *
+ * A record reads as signed off only when its sign-off names a real person (a given and a
+ * family name, see `isNamedPerson`) AND carries a real UTC sign-off time. A system or
+ * product attribution such as "PsychSift" is not a person's name, so it does not buy the
+ * "Signed off by" line: the record keeps its not-signed-off wording until a named clinician
+ * is recorded. It fails closed — an unreadable name or date never reads as signed.
+ *
+ * Display only. Whether a record's content is shown at all is decided by each record's own
+ * governance rules, never by this label.
+ */
+export type SignOffDisplay = { signedOff: true; text: string } | { signedOff: false; text: string };
+
+export const NOT_SIGNED_OFF_LABEL = "Not signed off yet";
+
+const perthDay = new Intl.DateTimeFormat("en-CA", {
+  timeZone: PERTH_TIME_ZONE,
+  year: "numeric",
+  month: "2-digit",
+  day: "2-digit",
+});
+
+export function signOffDisplay(
+  reviewer: string | null | undefined,
+  reviewedAt: string | null | undefined,
+): SignOffDisplay {
+  const name = typeof reviewer === "string" ? reviewer.trim().replace(/\s+/g, " ") : "";
+  if (!isNamedPerson(name) || !isUtcIsoTimestamp(reviewedAt) || Date.parse(reviewedAt) > Date.now()) {
+    return { signedOff: false, text: NOT_SIGNED_OFF_LABEL };
+  }
+  const day = formatDayMonthYear(perthDay.format(new Date(reviewedAt)));
+  return { signedOff: true, text: `Signed off by ${name}, ${day}` };
+}
diff --git a/src/lib/work-frame/areas.ts b/src/lib/work-frame/areas.ts
index 3e3b4f332a..b36ed337a3 100644
--- a/src/lib/work-frame/areas.ts
+++ b/src/lib/work-frame/areas.ts
@@ -562,6 +562,8 @@ const openShifts: WorkArea = {
 const manageTeam: WorkArea = {
   id: "manage",
   name: "Manage team",
+  // A sub-area keeps its parent's pill (audit D21), as Open shifts does; the band names the page.
+  pillName: "Roster",
   identity: "roster",
   parent: "rost",
   tabs: [
@@ -764,6 +766,8 @@ const teaching: WorkArea = {
 const assessments: WorkArea = {
   id: "assess",
   name: "Assessments",
+  // A sub-area keeps its parent's pill (audit D21); the band names the page.
+  pillName: "Teaching",
   identity: "teaching",
   parent: "teach",
   tabs: [
diff --git a/tests/admin-help-page.dom.test.tsx b/tests/admin-help-page.dom.test.tsx
index 3bf5afaa00..f50e01f023 100644
--- a/tests/admin-help-page.dom.test.tsx
+++ b/tests/admin-help-page.dom.test.tsx
@@ -5,7 +5,7 @@ import { afterEach, beforeEach, describe, expect, it, vi } from "vitest";
 
 import { AdminHelpPage } from "@/components/admin/admin-help-page";
 import { adminPinsStorageKey } from "@/lib/admin/pins";
-import { WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
 import type { OnCallEntry } from "@/lib/on-call/entry-model";
 import { onCallEntryFixture } from "./helpers/on-call-entry-fixture";
 
@@ -231,10 +231,11 @@ describe("AdminHelpPage layout (Admin polish, lane C)", () => {
     render(<AdminHelpPage now={NOW} />);
     const crisis = screen.getByTestId("admin-help-crisis");
     const rows = within(crisis).getAllByRole("listitem");
+    const shown = [...WA_CRISIS_CONTACTS, POISONS_INFORMATION_CONTACT];
     expect(rows.map((row) => row.getAttribute("data-testid"))).toEqual(
-      WA_CRISIS_CONTACTS.map((contact) => `admin-help-crisis-${contact.id}`),
+      shown.map((contact) => `admin-help-crisis-${contact.id}`),
     );
-    for (const contact of WA_CRISIS_CONTACTS) {
+    for (const contact of shown) {
       const row = within(crisis).getByTestId(`admin-help-crisis-${contact.id}`);
       expect(row.textContent).toContain(contact.name);
       expect(row.textContent).toContain(contact.availability);
diff --git a/tests/admin-renewals-page.dom.test.tsx b/tests/admin-renewals-page.dom.test.tsx
index 71a847b5ba..73b3ae7b9d 100644
--- a/tests/admin-renewals-page.dom.test.tsx
+++ b/tests/admin-renewals-page.dom.test.tsx
@@ -142,16 +142,22 @@ describe("AdminRenewalsPage — the checklist", () => {
   // Amended for the work-mode redesign, owner request 6 Oct 2026: the list now
   // leads with "Needs action · soonest first", and recorded rows collapse into
   // kind groups that carry their counts and open on a tap.
-  it("lists what needs action soonest first, then recorded rows in kind groups with their counts", () => {
+  // Design audit D10 (Josh approved 13 Oct 2026): what needs action is one list grouped by month,
+  // passed dates first and undated rows last; recorded rows stay in kind groups with their counts.
+  it("lists what needs action by month, passed first, then recorded rows in kind groups with their counts", () => {
     renderPage();
     const groups = screen.getByTestId("admin-renewals-checklist");
-    const needs = within(groups).getByTestId("admin-renewals-checklist-needs-action");
-    const titles = within(needs)
-      .getAllByRole("listitem")
-      .map((item) => item.textContent ?? "");
-    expect(titles[0]).toMatch(/Working with Children Check/);
-    expect(titles[1]).toMatch(/ALS course certification/);
-    expect(within(needs).getAllByText("Not recorded yet").length).toBeGreaterThan(0);
+    const passed = within(groups).getByTestId("admin-renewals-checklist-month-passed");
+    expect(passed).toHaveTextContent("Date passed");
+    expect(within(passed).getAllByRole("listitem")[0]).toHaveTextContent(/Working with Children Check/);
+    const october = within(groups).getByTestId("admin-renewals-checklist-month-2026-10");
+    expect(october).toHaveTextContent("October");
+    expect(within(october).getAllByRole("listitem")[0]).toHaveTextContent(/ALS course certification/);
+    const undated = within(groups).getByTestId("admin-renewals-checklist-month-no-date");
+    expect(undated).toHaveTextContent("No date yet");
+    expect(within(undated).getAllByText("Not recorded yet").length).toBeGreaterThan(0);
+    expect(passed.compareDocumentPosition(october) & Node.DOCUMENT_POSITION_FOLLOWING).toBeTruthy();
+    expect(october.compareDocumentPosition(undated) & Node.DOCUMENT_POSITION_FOLLOWING).toBeTruthy();
     const registration = within(groups).getByTestId("admin-renewals-checklist-group-registration-toggle");
     expect(registration).toHaveAttribute("aria-expanded", "false");
     expect(registration).toHaveAccessibleName("Registration · 2");
@@ -167,14 +173,14 @@ describe("AdminRenewalsPage — the checklist", () => {
   it("puts the item to act on first in Needs action, with what comes after it", () => {
     renderPage();
     expect(screen.queryByTestId("admin-renew-next")).toBeNull();
-    const needs = screen.getByTestId("admin-renewals-checklist-needs-action");
-    const rows = within(needs).getAllByRole("listitem");
-    // WWC's date passed on 3 Sep, so it leads; ALS is inside its renewing window.
-    expect(rows[0]).toHaveTextContent("Date passed: Working with Children Check");
-    expect(rows[0]).toHaveTextContent("Passed 3 Sep · 3 weeks ago");
-    expect(rows[0]?.querySelector('[data-admin-status="date-passed"]')).not.toBeNull();
-    expect(rows[1]).toHaveTextContent("Start renewing: ALS course certification");
-    expect(rows[1]).toHaveTextContent("Renew by 14 Oct · in 2 weeks");
+    // WWC's date passed on 3 Sep, so its group leads; ALS is inside its renewing window, in October.
+    const passed = within(screen.getByTestId("admin-renewals-checklist-month-passed")).getAllByRole("listitem");
+    expect(passed[0]).toHaveTextContent("Date passed: Working with Children Check");
+    expect(passed[0]).toHaveTextContent("Passed 3 Sep · 3 weeks ago");
+    expect(passed[0]?.querySelector('[data-admin-status="date-passed"]')).not.toBeNull();
+    const october = within(screen.getByTestId("admin-renewals-checklist-month-2026-10")).getAllByRole("listitem");
+    expect(october[0]).toHaveTextContent("Start renewing: ALS course certification");
+    expect(october[0]).toHaveTextContent("Renew by 14 Oct · in 2 weeks");
   });
 
   it("says how many items have no date beside Nothing to renew right now", () => {
@@ -207,43 +213,44 @@ describe("AdminRenewalsPage — the checklist", () => {
   it("draws urgency as shapes and words, colouring only through the shared status mark", () => {
     renderPage();
     expect(screen.getAllByText("Date passed").length).toBeGreaterThan(0);
-    expect(screen.getAllByText("Start renewing").length).toBeGreaterThan(0);
+    expect(screen.getByTestId("admin-renewals-summary-count-start-renewing")).toHaveTextContent("1 to renew");
     expect(document.body.innerHTML).not.toMatch(/--danger|--warning/);
     expect(document.querySelector('[data-admin-status="date-passed"] [data-mark="triangle"]')).not.toBeNull();
     expect(document.querySelector('[data-admin-status="start-renewing"] [data-mark="dot"]')).not.toBeNull();
   });
 
-  it("marks the timeline by shape, not shade: a triangle for a passed date, a dot otherwise (M8)", () => {
+  // Design audit D10: the dot timeline is gone; the counts carry the same shapes as words.
+  it("draws each count with its row's shape: a triangle for passed, a dot to renew, a dashed ring not recorded", () => {
     renderPage();
-    const timeline = screen.getByTestId("admin-renewals-summary-timeline");
-    const marks = Array.from(timeline.querySelectorAll("[data-mark]")).map((mark) => mark.getAttribute("data-mark"));
-    // WWC's date passed on 3 Sep; the others are still ahead.
-    expect(marks).toContain("triangle");
-    expect(marks).toContain("dot");
-    expect(timeline.querySelector("svg.lucide-triangle")).not.toBeNull();
-    expect(timeline.querySelector("svg.lucide-circle")).not.toBeNull();
+    const shapeOf = (bucket: string) =>
+      screen
+        .getByTestId(`admin-renewals-summary-count-${bucket}`)
+        .querySelector("[data-admin-status]")
+        ?.getAttribute("data-admin-status");
+    expect(shapeOf("date-passed")).toBe("date-passed");
+    expect(shapeOf("start-renewing")).toBe("start-renewing");
+    expect(shapeOf("not-recorded")).toBe("not-recorded");
+    expect(screen.queryByTestId("admin-renewals-summary-timeline")).toBeNull();
   });
 
-  it("charts the soonest dates within twelve months, never pinning a later date to the edge", () => {
+  it("groups a date beyond this year under its month and year, never in a passed or undated group", () => {
     const later = complianceFixture(
       "Code of Conduct",
-      { category: "job", expiresOn: "2028-03-01", requirementId: "code-of-conduct" },
+      { category: "job", expiresOn: "2027-01-10", requirementId: "code-of-conduct", leadTimeDays: 120 },
       { slug: "conduct" },
     );
     storeState.entries = [later, ...ALL];
     renderPage();
-    const timeline = screen.getByTestId("admin-renewals-summary-timeline");
-    const listed = within(timeline).getByRole("list", { name: "Coming up in the next twelve months" });
-    const names = within(listed)
-      .getAllByRole("listitem")
-      .map((item) => item.textContent?.split(":")[0]);
-    // Soonest first (WWC passed 3 Sep, then ALS, indemnity, registration); 2028 is beyond the chart.
-    expect(names).toEqual([
-      "Working with Children Check",
-      "ALS course certification",
-      "Indemnity insurance declaration",
-      "Medical registration renewal",
-    ]);
+    const groups = screen.getAllByTestId(/^admin-renewals-checklist-month-/).map((group) => group.dataset.testid);
+    expect(groups[0]).toBe("admin-renewals-checklist-month-passed");
+    expect(groups.at(-1)).toBe("admin-renewals-checklist-month-no-date");
+    const months = screen
+      .getAllByTestId(/^admin-renewals-checklist-month-\d{4}-\d{2}$/)
+      .map((group) => group.dataset.testid);
+    expect(months).toEqual([...months].sort());
+    // The cross-year group must actually be present, after this year's months.
+    expect(months).toContain("admin-renewals-checklist-month-2027-01");
+    expect(months.at(-1)).toBe("admin-renewals-checklist-month-2027-01");
   });
 
   it("filters the checklist to one kind", () => {
@@ -692,23 +699,16 @@ describe("AdminRenewalsPage — header menu", () => {
 });
 
 describe("AdminRenewalsPage — readable timeline, wrapping chips, short Not recorded group", () => {
-  it("names each timeline row in full, with three-letter months and a Today line", () => {
-    renderPage();
-    const timeline = screen.getByTestId("admin-renewals-summary-timeline");
-    expect(within(timeline).getAllByText("Working with Children Check").length).toBeGreaterThan(0);
-    const months = within(timeline).getByTestId("admin-renewals-summary-timeline-months");
-    expect(months.children).toHaveLength(12);
-    // Amended for the work-mode redesign, owner request 6 Oct 2026: the axis
-    // shows the mockup's month initials, each naming its month in full.
-    expect(months.children[0]?.textContent).toBe("S");
-    expect(months.children[0]?.getAttribute("title")).toBe("September");
-    expect(months.children[1]?.textContent).toBe("O");
-    expect(months.children[1]?.getAttribute("title")).toBe("October");
-    expect(timeline.querySelector("[data-today-line]")).not.toBeNull();
-    expect(within(timeline).getByText("Today")).toBeInTheDocument();
-    // A words-only equivalent for screen readers.
-    const list = within(timeline).getByRole("list", { name: "Coming up in the next twelve months" });
-    expect(list.textContent).toMatch(/Working with Children Check: 3 Sep 2026.*Date passed/);
+  it("names each month group in full, adding the year only outside this year", () => {
+    const later = complianceFixture(
+      "Code of Conduct",
+      { category: "job", expiresOn: "2027-01-10", requirementId: "code-of-conduct", leadTimeDays: 120 },
+      { slug: "conduct" },
+    );
+    storeState.entries = [later, ...ALL];
+    renderPage();
+    expect(screen.getByTestId("admin-renewals-checklist-month-2026-10")).toHaveTextContent(/^October/);
+    expect(screen.getByTestId("admin-renewals-checklist-month-2027-01")).toHaveTextContent(/^January 2027/);
   });
 
   // Design pass, October 2026: chip rows stay on one line and scroll sideways
diff --git a/tests/admin-today-page.dom.test.tsx b/tests/admin-today-page.dom.test.tsx
index 06409957fd..6411cb8bfe 100644
--- a/tests/admin-today-page.dom.test.tsx
+++ b/tests/admin-today-page.dom.test.tsx
@@ -1,7 +1,7 @@
 /** @vitest-environment jsdom */
 
-// Admin's Today (mode id `my-work`): the owner-approved order — a quiet
-// greeting, the "Renew next" answer card, "Needs you", "Requirements" and,
+// Admin's Today (mode id `my-work`): the owner-approved order — the page
+// title, the "Renew next" answer card, "Needs you", "Requirements" and,
 // only once a start date is set, "New job progress". Nothing else renders
 // here: no timeline, no Pay, no Help block, no ask box.
 
@@ -113,11 +113,12 @@ describe("AdminTodayPage", () => {
     }
   });
 
-  it("opens with a greeting and the date, no summary number, and no tabs", () => {
+  it("is titled Admin, not a greeting, with the date, no summary number, and no tabs", () => {
     state.entries = [registration, indemnity];
     render(<AdminTodayPage now={NOW} />);
     const greeting = screen.getByTestId("admin-today-greeting");
-    expect(greeting.textContent).toContain("Good morning");
+    expect(screen.getByRole("heading", { level: 1 }).textContent).toBe("Admin");
+    expect(greeting.textContent).not.toContain("Good morning");
     expect(greeting.textContent).toContain("Saturday 26 September");
     expect(greeting.textContent).not.toMatch(/\d+ (items|renewals|due)/);
     expect(screen.queryByRole("navigation", { name: "Sections of this page" })).toBeNull();
@@ -454,7 +455,7 @@ describe("AdminTodayPage redesign (Admin proposal)", () => {
     expect(within(act).queryByTestId("admin-today-at-a-glance")).toBeNull();
     expect(within(ahead).getByTestId("admin-today-coming-up")).toBeTruthy();
     expect(within(screen.getByTestId("admin-today-coming-up")).getByTestId("admin-today-at-a-glance")).toBeTruthy();
-    // The greeting stays the page's only h1.
+    // The title stays the page's only h1.
     expect(screen.getAllByRole("heading", { level: 1 })).toHaveLength(1);
   });
 
diff --git a/tests/answer-copy-payload.test.ts b/tests/answer-copy-payload.test.ts
index d1d84d54d9..5ea2302546 100644
--- a/tests/answer-copy-payload.test.ts
+++ b/tests/answer-copy-payload.test.ts
@@ -1,6 +1,7 @@
 import { describe, expect, it } from "vitest";
 
 import {
+  answerIsNotInSources,
   answerIsRefusal,
   answerTextForClipboard,
   answerStateForAnswer,
@@ -362,3 +363,23 @@ describe("answerIsRefusal (#Z9NS6H, owner approval 2026-09-28)", () => {
     ).toBe(false);
   });
 });
+
+describe("answerIsNotInSources (audit D03)", () => {
+  it.each([
+    [
+      "no_candidates",
+      { confidence: "unsupported" as const, fallbackReasonCode: "no_candidates" as const },
+      false,
+      true,
+    ],
+    ["unsupported", { confidence: "unsupported" as const, fallbackReasonCode: "unsupported" as const }, false, true],
+    // A fail-closed answer (numeric check, timeout) keeps its sources and its caution.
+    ["unsupported with no reason code", { confidence: "unsupported" as const, fallbackReasonCode: null }, false, false],
+    ["the demo corpus refusal", { confidence: "unsupported" as const, fallbackReasonCode: null }, true, true],
+    // Partial support is still an answer with sources.
+    ["coverage_gap", { confidence: "unsupported" as const, fallbackReasonCode: "coverage_gap" as const }, false, false],
+    ["a supported answer", { confidence: "high" as const, fallbackReasonCode: null }, false, false],
+  ])("%s", (_label, answer, demo, expected) => {
+    expect(answerIsNotInSources(answer, { demo })).toBe(expected);
+  });
+});
diff --git a/tests/answer-crisis-banner.dom.test.tsx b/tests/answer-crisis-banner.dom.test.tsx
index 34794bccd4..561c54747b 100644
--- a/tests/answer-crisis-banner.dom.test.tsx
+++ b/tests/answer-crisis-banner.dom.test.tsx
@@ -2,7 +2,7 @@ import { renderToStaticMarkup } from "react-dom/server";
 import { describe, expect, it } from "vitest";
 
 import { AnswerCrisisBanner } from "@/components/clinical-dashboard/answer-crisis-banner";
-import { hasCrisisWording } from "@/lib/crisis-wording";
+import { hasCrisisWording, hasOverdoseWording } from "@/lib/crisis-wording";
 
 describe("hasCrisisWording", () => {
   it.each([
@@ -43,5 +43,27 @@ describe("AnswerCrisisBanner", () => {
     expect(html).toContain("13 11 14");
     expect(html).toContain('href="tel:1300555788"');
     expect(html).toContain('role="status"');
+    expect(html).not.toContain("tel:131126");
+  });
+
+  it("adds the Poisons Information Centre after 000 on overdose or poisoning wording", () => {
+    const html = renderToStaticMarkup(<AnswerCrisisBanner query="paracetamol overdose psychiatric review" />);
+    expect(html).toContain('href="tel:131126"');
+    expect(html.indexOf("tel:000")).toBeLessThan(html.indexOf("tel:131126"));
+    expect(html.indexOf("tel:131126")).toBeLessThan(html.indexOf("tel:131114"));
+  });
+
+  it("gives every number its own 48px call link", () => {
+    const html = renderToStaticMarkup(<AnswerCrisisBanner query="I want to kill myself" />);
+    expect(html.match(/aria-label="Call /g)?.length).toBe(3);
+  });
+});
+
+describe("hasOverdoseWording", () => {
+  it.each(["paracetamol overdose", "suspected poisoning", "ingested lithium tablets"])("matches %j", (query) => {
+    expect(hasOverdoseWording(query)).toBe(true);
+  });
+  it.each(["lithium dose in renal impairment", "I want to kill myself", "", null])("does not match %j", (query) => {
+    expect(hasOverdoseWording(query)).toBe(false);
   });
 });
diff --git a/tests/answer-not-in-sources.dom.test.tsx b/tests/answer-not-in-sources.dom.test.tsx
new file mode 100644
index 0000000000..ab991f5904
--- /dev/null
+++ b/tests/answer-not-in-sources.dom.test.tsx
@@ -0,0 +1,56 @@
+import { render, screen } from "@testing-library/react";
+import { describe, expect, it } from "vitest";
+
+import { AnswerNotInSources, notInSourcesSearchedLine } from "@/components/clinical-dashboard/answer-not-in-sources";
+import { AnswerUtilityActions } from "@/components/clinical-dashboard/evidence-panels";
+
+/**
+ * The "Not in your sources" state (audit D03, 2026-10-13).
+ *
+ * A refusal used to wear a real answer's chrome. These pin the plain layout: the heading,
+ * the pipeline's own sentence, one line on what was searched, no source cards, and an
+ * action row with only "Report a problem" (no Copy, no Log as CPD, no thumbs up).
+ */
+describe("AnswerNotInSources", () => {
+  it("shows a plain heading, the pipeline's own sentence and the searched line, with no source list", () => {
+    render(
+      <AnswerNotInSources
+        text="The indexed sources do not cover this question."
+        query="example question"
+        preformatted={false}
+        searchedCount={3}
+      />,
+    );
+    expect(screen.getByRole("heading", { name: "Your sources don't cover this" })).toBeInTheDocument();
+    expect(screen.getByText("The indexed sources do not cover this question.")).toBeInTheDocument();
+    expect(screen.getByTestId("answer-not-in-sources-searched")).toHaveTextContent(
+      "Checked 3 sources in your library. None of them answers this question.",
+    );
+    expect(screen.queryByText("Documents searched")).not.toBeInTheDocument();
+    expect(screen.queryByText("Cited documents")).not.toBeInTheDocument();
+  });
+
+  it("words the searched line for zero and one source", () => {
+    expect(notInSourcesSearchedLine(0)).toBe("Nothing in your library matched this question.");
+    expect(notInSourcesSearchedLine(1)).toBe("Checked 1 source in your library. None of them answers this question.");
+  });
+});
+
+describe("AnswerUtilityActions · reportOnly", () => {
+  it("keeps only Report a problem", () => {
+    render(
+      <AnswerUtilityActions
+        reportOnly
+        copied={false}
+        onCopy={() => undefined}
+        cpdHref="/cme/new?source=x"
+        pendingFeedback={null}
+        onSubmitFeedback={() => undefined}
+      />,
+    );
+    expect(screen.getByTestId("answer-feedback-trigger")).toHaveAccessibleName("Report a problem with this answer");
+    expect(screen.queryByRole("button", { name: "Copy answer with source status" })).not.toBeInTheDocument();
+    expect(screen.queryByTestId("answer-log-cpd")).not.toBeInTheDocument();
+    expect(screen.queryByTestId("answer-feedback-useful")).not.toBeInTheDocument();
+  });
+});
diff --git a/tests/answer-provider-notice.dom.test.tsx b/tests/answer-provider-notice.dom.test.tsx
new file mode 100644
index 0000000000..ac383ca0dc
--- /dev/null
+++ b/tests/answer-provider-notice.dom.test.tsx
@@ -0,0 +1,43 @@
+import { readFileSync } from "node:fs";
+import { resolve } from "node:path";
+
+import { render, screen } from "@testing-library/react";
+import { describe, expect, it } from "vitest";
+
+import {
+  ANSWER_PROVIDER_NOTICE_TEXT,
+  AnswerProviderNotice,
+} from "@/components/clinical-dashboard/answer-provider-notice";
+
+/** The overseas-processing line under an answer (audit S3, 2026-10-13). */
+describe("AnswerProviderNotice", () => {
+  it("says where a question goes and asks for no patient details, as one quiet note", () => {
+    render(<AnswerProviderNotice />);
+    const note = screen.getByRole("note");
+    expect(note).toHaveTextContent(
+      "Questions are sent to an overseas AI service (OpenAI) to search and write answers. Don't include patient details.",
+    );
+    expect(note).toHaveTextContent(ANSWER_PROVIDER_NOTICE_TEXT);
+    expect(note).toHaveAttribute("data-testid", "answer-provider-notice");
+  });
+
+  it("takes its own test id for the pre-submit copy on the home", () => {
+    render(<AnswerProviderNotice testId="answer-provider-notice-home" />);
+    expect(screen.getByRole("note")).toHaveAttribute("data-testid", "answer-provider-notice-home");
+  });
+
+  it("is mounted under the latest answer and on the Answer home, never in demo mode", () => {
+    // Source check as a stopgap: mounting the full ClinicalDashboard in each mode is too heavy for a unit
+    // test. Cost: harmless reformatting can break it, and it cannot tell live code from dead code; the
+    // Production UI tests cover the rendered notice.
+    const source = readFileSync(resolve(process.cwd(), "src/components/ClinicalDashboard.tsx"), "utf8");
+    expect(source.match(/<AnswerProviderNotice\b/g)).toHaveLength(2);
+    // Before the first question: on the shared home, only in Answer mode, never in demo mode.
+    expect(source).toMatch(
+      /<SharedHomeEmptyState[\s\S]{0,800}searchMode === "answer" && !clientDemoMode \? \(\s*<AnswerProviderNotice[^>]*answer-provider-notice-home/,
+    );
+    expect(source).toMatch(
+      /explicitDemoMode \|\|\s*answer\.demoMode === true[^?]*\? null : \(\s*<AnswerProviderNotice/,
+    );
+  });
+});
diff --git a/tests/answer-route-patient-detail.test.ts b/tests/answer-route-patient-detail.test.ts
new file mode 100644
index 0000000000..a108232cd6
--- /dev/null
+++ b/tests/answer-route-patient-detail.test.ts
@@ -0,0 +1,45 @@
+import { describe, expect, it, vi } from "vitest";
+
+/**
+ * The answer routes refuse a question that looks like it holds a patient detail, before any
+ * retrieval, rate limiting or generation runs (audit S2, 2026-10-13). Demo mode is the
+ * cheapest route body to reach: the check runs ahead of it, so a refused question never
+ * reaches even the synthetic answer.
+ */
+
+vi.mock("@/lib/env", async (importOriginal) => ({
+  ...(await importOriginal<typeof import("@/lib/env")>()),
+  isDemoMode: () => true,
+}));
+
+const { POST: answerPost } = await import("@/app/api/answer/route");
+const { POST: streamPost } = await import("@/app/api/answer/stream/route");
+
+function answerRequest(url: string, body: Record<string, unknown>) {
+  return new Request(url, {
+    method: "POST",
+    headers: { "Content-Type": "application/json" },
+    body: JSON.stringify(body),
+  });
+}
+
+describe.each([
+  ["/api/answer", answerPost],
+  ["/api/answer/stream", streamPost],
+] as const)("%s patient-detail check", (path, post) => {
+  it("refuses a question holding a patient detail with a 400 and a plain message", async () => {
+    const response = await post(answerRequest(`http://localhost${path}`, { query: "Mr Smith lithium level 1.4" }));
+    expect(response.status).toBe(400);
+    const payload = (await response.json()) as { error: string; code?: string };
+    expect(payload.code).toBe("patient_detail_in_question");
+    expect(payload.error).toMatch(/^This question looks like it holds a patient detail/);
+    expect(payload.error).not.toContain("Smith");
+  });
+
+  it("lets an ordinary clinical question through", async () => {
+    const response = await post(
+      answerRequest(`http://localhost${path}`, { query: "lithium dose for 70 year old with CKD" }),
+    );
+    expect(response.status).toBe(200);
+  });
+});
diff --git a/tests/clinical-menu-drawer.dom.test.tsx b/tests/clinical-menu-drawer.dom.test.tsx
index 89a53793b3..5bccf43edd 100644
--- a/tests/clinical-menu-drawer.dom.test.tsx
+++ b/tests/clinical-menu-drawer.dom.test.tsx
@@ -235,6 +235,7 @@ describe("phone side menu Clinical tab", () => {
   });
 
   it("marks a pinned current page once, in Shortcuts, and never tints a recent chat", () => {
+    window.localStorage.setItem(SIDEBAR_PINS_STORAGE_KEY, JSON.stringify(["answer", "dsm"]));
     renderMenu({ activeMode: "answer" });
     const current = currentRows();
     expect(current).toHaveLength(1);
@@ -250,6 +251,22 @@ describe("phone side menu Clinical tab", () => {
     expect(newestChat.className.split(/\s+/)).not.toContain("bg-[color:var(--clinical-accent-soft)]");
   });
 
+  it("offers the urgent tools while the shortcuts are the product default, and marks the page in its group", () => {
+    renderMenu({ activeMode: "answer" });
+    const pinned = within(screen.getByRole("navigation", { name: "Pinned shortcuts" }));
+    expect(pinned.getByTestId("sidebar-urgent-crisis")).toHaveTextContent("Crisis numbers");
+    expect(pinned.getAllByRole("link").map((link) => [link.textContent, link.getAttribute("href")])).toEqual([
+      ["MHA time limits", "/psychiatry/mha-clock"],
+      ["Safety plan", "/safety-plan"],
+      ["Forms", "/forms"],
+    ]);
+    const current = currentRows();
+    expect(current).toHaveLength(1);
+    expect(
+      within(screen.getByRole("navigation", { name: "Search" })).getByRole("link", { name: "Answer" }),
+    ).toHaveAttribute("aria-current", "page");
+  });
+
   it("marks an unpinned current page once, in its group", () => {
     renderMenu({ activeMode: "dsm" });
     const current = currentRows();
diff --git a/tests/clinical-question-patient-check.test.ts b/tests/clinical-question-patient-check.test.ts
new file mode 100644
index 0000000000..4a673dd736
--- /dev/null
+++ b/tests/clinical-question-patient-check.test.ts
@@ -0,0 +1,143 @@
+import { readFileSync } from "node:fs";
+import { describe, expect, it } from "vitest";
+
+import {
+  clinicalQuestionPatientDetail,
+  clinicalQuestionPatientDetailMessage,
+} from "@/lib/clinical-question-patient-check";
+
+/**
+ * The Clinical question check reuses Work's patient-detail check. The decisive risk is the
+ * other direction: a check that refuses ordinary clinical questions would push clinicians off
+ * the tool. So the fixture questions below — the 20 high-risk evaluation questions plus the
+ * retrieval golden set — must all pass, and so must the shapes a clinician types every day.
+ */
+
+type Fixture = { cases?: Array<{ question?: string; query?: string }> };
+
+function fixtureQuestions(path: string): string[] {
+  const parsed = JSON.parse(readFileSync(path, "utf8")) as Fixture | Array<{ question?: string; query?: string }>;
+  const cases = Array.isArray(parsed) ? parsed : (parsed.cases ?? []);
+  return cases.map((entry) => entry.question ?? entry.query ?? "").filter(Boolean);
+}
+
+const HIGH_RISK_QUESTIONS = fixtureQuestions("tests/fixtures/high-risk-eval-cases.draft.json");
+const GOLDEN_QUERIES = fixtureQuestions("scripts/fixtures/rag-retrieval-golden.json");
+
+const EVERYDAY_QUESTIONS = [
+  "lithium dose for 70 year old",
+  "clozapine in pregnancy",
+  "ECT for catatonia",
+  "NMS vs serotonin syndrome",
+  "MAOI washout before starting an SSRI",
+  "QTc limit for haloperidol",
+  "TCA overdose management",
+  "dose of Li in CKD stage 3",
+  "Clozapine ANC < 1.5",
+  "45 year old male with first episode psychosis",
+  "aged 80 with delirium, haloperidol dose",
+  "olanzapine IM max dose in 24 hours",
+  "Form 1A criteria",
+  "ADHD in adults stimulant dose",
+  "QTc 480 ms on citalopram",
+  "QTc over 500 ms with haloperidol",
+  "is a QTc of 470 ms safe",
+  "QRS widening over 100 ms in TCA overdose",
+  "QTc 480msec on escitalopram",
+  // Owner decision 13 Oct 2026: lowercase ms before a capitalised term is a reading, not a title.
+  "QTc 480 ms ECG monitoring",
+  "QRS 120 ms TCA overdose",
+  "patient with MS on interferon depression",
+  "lithium in pt with renal impairment",
+  "Pt on clozapine with fever",
+];
+
+describe("clinicalQuestionPatientDetail: ordinary clinical questions pass", () => {
+  it("reads the 20 high-risk evaluation questions as safe", () => {
+    expect(HIGH_RISK_QUESTIONS.length).toBeGreaterThanOrEqual(20);
+    const flagged = HIGH_RISK_QUESTIONS.filter((question) => clinicalQuestionPatientDetail(question));
+    expect(flagged).toEqual([]);
+  });
+
+  it("reads every retrieval golden query as safe", () => {
+    expect(GOLDEN_QUERIES.length).toBeGreaterThan(0);
+    const flagged = GOLDEN_QUERIES.filter((query) => clinicalQuestionPatientDetail(query));
+    expect(flagged).toEqual([]);
+  });
+
+  it("reads capitals, doses and ages in a question as clinical content", () => {
+    const flagged = EVERYDAY_QUESTIONS.filter((question) => clinicalQuestionPatientDetail(question));
+    expect(flagged).toEqual([]);
+  });
+});
+
+describe("clinicalQuestionPatientDetail: patient details are held back", () => {
+  it.each([
+    ["Mr Smith on lithium, level 1.2", "a name"],
+    ["Mr John Smith 45 year old on clozapine", "a name"],
+    ["SMITH, John lithium level", ""],
+    ["Patient Jones has a rising creatinine", "a name"],
+    ["pt js 45m on lithium", ""],
+    ["UMRN D4678677 clozapine bloods", ""],
+    ["bed 12 agitation options", ""],
+    ["bed 12 male agitation options", ""],
+    ["Room 4 female on clozapine", ""],
+    ["Bed: 12 male agitation", ""],
+    ["Bed #12 male agitation", ""],
+    ["rm 4 female clozapine", ""],
+    ["cubicle 2 male agitation", ""],
+    ["chair 3 female agitation", ""],
+    ["bed  12 male agitation", ""],
+    ["DOB: 01/02/1960 lithium dose", ""],
+    ["call 0412 345 678 about clozapine", ""],
+    ["Ms Jones on clozapine", "a name"],
+    ["Ms Jones QTc 480 ms on citalopram", "a name"],
+    ["pt John Smith lithium", "a name"],
+    ["pt js with renal impairment", ""],
+    ["Ward 4 Ms Smith clozapine", ""],
+    ["2 Ms Jones lithium", ""],
+    ["seen at 9 Ms Jones on lithium", ""],
+    ["QTc 480 ms Ms Jones citalopram", ""],
+  ])("refuses %s", (question, finding) => {
+    const problem = clinicalQuestionPatientDetail(question);
+    expect(problem).not.toBeNull();
+    if (finding) expect(problem!.title).toContain(finding);
+  });
+
+  it("keeps refusing when an age sits beside another detail", () => {
+    expect(clinicalQuestionPatientDetail("Mrs Brown 82 year old delirium")).not.toBeNull();
+    expect(clinicalQuestionPatientDetail("70 year old in bed 4, haloperidol dose")).not.toBeNull();
+  });
+
+  it("shares Work's known gap: a bare first and last name with no title is not caught", () => {
+    // Recorded, not endorsed: Work's check reads past a bare name too, and the page says the
+    // check catches some details, not all. An age beside it no longer stands in for the name.
+    expect(clinicalQuestionPatientDetail("John Smith on clozapine")).toBeNull();
+  });
+
+  it("keeps a place number that looks like a millisecond reading (bed 4 ms smith)", () => {
+    for (const question of [
+      "bed 4 ms smith clozapine",
+      "ward 4 ms jones lithium",
+      "Bed: 12 ms Smith",
+      "BED 4 ms smith clozapine",
+      "RM 4 ms smith clozapine",
+      "CHAIR 3 ms jones lithium",
+    ]) {
+      expect(clinicalQuestionPatientDetail(question), question).not.toBeNull();
+    }
+    expect(clinicalQuestionPatientDetail("QTc 480 ms ECG monitoring")).toBeNull();
+  });
+
+  it("never flags empty text", () => {
+    expect(clinicalQuestionPatientDetail("   ")).toBeNull();
+  });
+
+  it("names the kind of detail and never repeats the matched text", () => {
+    const question = "Mr Smith on lithium";
+    const message = clinicalQuestionPatientDetailMessage(clinicalQuestionPatientDetail(question)!);
+    expect(message).toMatch(/^This question looks like it holds a patient detail \(.+\)\. Remove it and ask again/);
+    expect(message).toContain("overseas AI service");
+    expect(message).not.toContain("Smith");
+  });
+});
diff --git a/tests/cme-dashboard-today.dom.test.tsx b/tests/cme-dashboard-today.dom.test.tsx
index bd4dbd28d8..9a71ab4e7d 100644
--- a/tests/cme-dashboard-today.dom.test.tsx
+++ b/tests/cme-dashboard-today.dom.test.tsx
@@ -92,10 +92,10 @@ describe("Today", () => {
     localStorage.removeItem(CPD_APPLICATIONS_STORAGE_KEY);
   });
 
-  it("is headed Year, matching its tab", () => {
+  it("is headed CPD, the page's name (audit D15)", () => {
     render(<CmeDashboard set={SET} entries={ENTRIES} now={NOW} />);
     expect(screen.getAllByRole("heading", { level: 1 })).toHaveLength(1);
-    expect(screen.getByRole("heading", { level: 1, name: "Year" })).toBeInTheDocument();
+    expect(screen.getByRole("heading", { level: 1, name: "CPD" })).toBeInTheDocument();
   });
 
   it("lists the year check's top three open items, biggest gap first, then See all in End of year", () => {
diff --git a/tests/cme-dashboard.dom.test.tsx b/tests/cme-dashboard.dom.test.tsx
index 19db987cd6..b88bfdf71a 100644
--- a/tests/cme-dashboard.dom.test.tsx
+++ b/tests/cme-dashboard.dom.test.tsx
@@ -203,10 +203,11 @@ describe("the dashboard", () => {
     expect(log).toHaveAttribute("href", "/cme/new?year=2026");
     expect(log).toHaveAttribute("data-cme-log-trigger");
     // work-mode redesign, owner request 6 Oct 2026: filled buttons are the kit's primary
-    // variant. The dock carries Log an activity; the only other is the next
-    // step's own Log, as the mock-up draws it. No floating + Log.
+    // variant. The dock carries Log an activity and is the only one: the next
+    // step's own Log is a grey row pill (design audit D08, 13 Oct 2026). No floating + Log.
     const filled = [...container.querySelectorAll('a[data-variant="primary"], button[data-variant="primary"]')];
-    expect(filled.map((node) => node.textContent)).toEqual(["Log", "Log an activity"]);
+    expect(filled.map((node) => node.textContent)).toEqual(["Log an activity"]);
+    expect(screen.getByTestId("cme-next-log")).toHaveAttribute("data-variant", "grey");
     expect(log.closest(".work-dock")).not.toBeNull();
   });
 
diff --git a/tests/cme-log.dom.test.tsx b/tests/cme-log.dom.test.tsx
index d2f6e667a1..7aa1d6aad6 100644
--- a/tests/cme-log.dom.test.tsx
+++ b/tests/cme-log.dom.test.tsx
@@ -506,6 +506,9 @@ describe("Log rows, grouped by month", () => {
     expect(filled.map((node) => node.getAttribute("data-testid"))).toEqual(["cme-log-new-entry"]);
     expect(screen.getByTestId("cme-log-new-entry")).toHaveTextContent("Log an activity");
     expect(screen.queryByTestId("cme-quick-log-button")).toBeNull();
+    // One docked button (design audit D09): Copy next stays in its card, never floating as well.
+    const dock = screen.getByTestId("cme-log-new-entry").closest(".work-dock");
+    expect(dock?.querySelectorAll("a, button")).toHaveLength(1);
   });
 
   it("reminds the owner to keep patient details out of reflections, beside the archived link", async () => {
diff --git a/tests/cme-year-check.dom.test.tsx b/tests/cme-year-check.dom.test.tsx
index 670dd9c3b6..e7fe56203c 100644
--- a/tests/cme-year-check.dom.test.tsx
+++ b/tests/cme-year-check.dom.test.tsx
@@ -55,6 +55,9 @@ describe("year check page", () => {
     // work-mode redesign, owner request 6 Oct 2026: the mockup's "2 of 4", without the overclaiming "covered".
     expect(within(ring).getByRole("heading")).toHaveTextContent(/^Activities per domain · 2 of 4$/);
     expect(ring.querySelectorAll('path[data-filled="true"]')).toHaveLength(2);
+    // The "2/4" count is page text at 12px or more, not 8px SVG text (design audit D25).
+    expect(ring.querySelector("svg text")).toBeNull();
+    expect(within(ring).getByText("2/4").className).toContain("text-sm");
     expect(ring).toHaveTextContent("Professionalism2 activities");
     // An archived activity does not count, so culturally safe practice still offers "Tag one".
     expect(within(ring).getByRole("link", { name: "Tag one for Culturally safe practice" })).toHaveAttribute(
diff --git a/tests/crisis-contacts.test.ts b/tests/crisis-contacts.test.ts
index 9d6c70beb6..44858ed118 100644
--- a/tests/crisis-contacts.test.ts
+++ b/tests/crisis-contacts.test.ts
@@ -1,6 +1,6 @@
 import { describe, expect, it } from "vitest";
 
-import { WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS } from "@/lib/crisis-contacts";
 import { publicCrisisContacts } from "@/components/care-plan/mockups/fixtures";
 
 describe("crisis-contacts", () => {
@@ -74,4 +74,13 @@ describe("crisis-contacts", () => {
     expect(new Set(ids).size).toBe(ids.length);
     expect(new Set(numbers).size).toBe(numbers.length);
   });
+
+  it("keeps the Poisons Information Centre separate from the safety-plan list, with its source and check date", () => {
+    expect(WA_CRISIS_CONTACTS.some((contact) => contact.telephoneDisplay === "13 11 26")).toBe(false);
+    expect(POISONS_INFORMATION_CONTACT.telephoneDisplay).toBe("13 11 26");
+    expect(POISONS_INFORMATION_CONTACT.telephoneUri).toBe("131126");
+    expect(POISONS_INFORMATION_CONTACT.sourceUrl).toMatch(/^https:\/\/scgh\.health\.wa\.gov\.au\//);
+    expect(POISONS_INFORMATION_CONTACT.verifiedOn).toBe("2026-10-13");
+    expect(POISONS_INFORMATION_CONTACT.isEmergencyService).toBe(false);
+  });
 });
diff --git a/tests/forms-act-and-standards.test.ts b/tests/forms-act-and-standards.test.ts
index 0b25f3e842..1fe025e0ad 100644
--- a/tests/forms-act-and-standards.test.ts
+++ b/tests/forms-act-and-standards.test.ts
@@ -74,6 +74,7 @@ describe("Chief Psychiatrist's Standards", () => {
         sourceUrl: "https://www.chiefpsychiatrist.wa.gov.au/example/",
         reviewed: false,
         reviewedBy: null,
+        reviewedAt: null,
       },
     ]);
   });
diff --git a/tests/master-search-header.dom.test.tsx b/tests/master-search-header.dom.test.tsx
index b027d3c484..9442d7d0be 100644
--- a/tests/master-search-header.dom.test.tsx
+++ b/tests/master-search-header.dom.test.tsx
@@ -1,6 +1,6 @@
 /** @vitest-environment jsdom */
 
-import { cleanup, fireEvent, render, screen, within } from "@testing-library/react";
+import { act, cleanup, fireEvent, render, screen, within } from "@testing-library/react";
 import userEvent from "@testing-library/user-event";
 import { afterEach, beforeEach, describe, expect, it, vi } from "vitest";
 
@@ -394,18 +394,64 @@ describe("MasterSearchHeader DOM", () => {
   });
 
   describe("client-side PHI detection warning", () => {
-    it("renders role=alert PHI warning when query contains identifier shapes", () => {
+    // The Answer-mode patient check loads on first use; let it arrive before asserting.
+    async function settlePatientCheck() {
+      await act(async () => {
+        await import("@/lib/clinical-question-patient-check");
+      });
+    }
+
+    it("renders role=alert PHI warning when query contains identifier shapes", async () => {
       render(
         <MasterSearchHeader {...defaultHeaderProps()} query="Patient Jane Citizen MRN: 12345678 DOB: 01/01/1980" />,
       );
+      await settlePatientCheck();
 
       const alert = screen.getByRole("alert");
-      expect(alert).toHaveTextContent("Remove identifiable patient details before searching.");
+      // Answer mode names the kind of detail and holds the question back (audit S2).
+      expect(alert).toHaveTextContent(/^This question looks like it holds a patient detail/);
+      expect(alert).toHaveTextContent("Remove it and ask again");
       expect(alert).toHaveAttribute("id", "composer-phi-warning");
     });
 
-    it("does not render PHI warning for generic clinical queries", () => {
+    it("keeps the advisory wording outside Answer mode", async () => {
+      render(
+        <MasterSearchHeader
+          {...defaultHeaderProps()}
+          searchMode="documents"
+          query="Patient Jane Citizen MRN: 12345678 DOB: 01/01/1980"
+        />,
+      );
+      await settlePatientCheck();
+
+      expect(screen.getByRole("alert")).toHaveTextContent("Remove identifiable patient details before searching.");
+    });
+
+    it("does not send an Answer question that looks like it holds a patient detail", async () => {
+      const props = { ...defaultHeaderProps(), query: "Mr Smith lithium level 1.4" };
+      const { container } = render(<MasterSearchHeader {...props} />);
+      await settlePatientCheck();
+
+      const submit = container.querySelector<HTMLButtonElement>('button[type="submit"]');
+      expect(submit).not.toBeNull();
+      expect(submit).toBeDisabled();
+      fireEvent.submit(submit!.closest("form")!);
+      expect(props.onAsk).not.toHaveBeenCalled();
+      expect(screen.getByRole("alert")).toHaveTextContent("(a name)");
+      expect(screen.getByRole("alert")).not.toHaveTextContent("Smith");
+    });
+
+    it("does not render PHI warning for generic clinical queries", async () => {
       render(<MasterSearchHeader {...defaultHeaderProps()} query="clozapine neutropenia monitoring guidelines" />);
+      await settlePatientCheck();
+
+      expect(screen.queryByTestId("composer-phi-warning")).toBeNull();
+    });
+
+    it("lets an ordinary question with an age through in Answer mode", async () => {
+      const props = { ...defaultHeaderProps(), query: "lithium dose for 70 year old" };
+      render(<MasterSearchHeader {...props} />);
+      await settlePatientCheck();
 
       expect(screen.queryByTestId("composer-phi-warning")).toBeNull();
     });
diff --git a/tests/mha-timeline-panel.dom.test.tsx b/tests/mha-timeline-panel.dom.test.tsx
index 5e21746a5b..aaf64ae4ed 100644
--- a/tests/mha-timeline-panel.dom.test.tsx
+++ b/tests/mha-timeline-panel.dom.test.tsx
@@ -70,6 +70,8 @@ describe("MhaTimelinePanel with unsigned copies of the shipped entries", () => {
 
     const input = within(panel).getByLabelText("When was this made?");
     expect(input).toHaveAttribute("type", "datetime-local");
+    // Design audit D01: the record starts its clock, carrying the form across.
+    expect(within(panel).getByTestId("mha-timeline-start-clock")).toHaveAttribute("href", "/forms/clock?form=3A");
 
     const items = within(panel).getAllByRole("listitem");
     expect(items).toHaveLength(3);
diff --git a/tests/my-day-page.dom.test.tsx b/tests/my-day-page.dom.test.tsx
index 9343049f26..5c8d902105 100644
--- a/tests/my-day-page.dom.test.tsx
+++ b/tests/my-day-page.dom.test.tsx
@@ -24,9 +24,10 @@ vi.mock("@/lib/supabase/client", () => ({
 // The dashboard's own reads (Roster shifts, today's Teaching, CPD hours) answer
 // "nothing" here, so only the My Day items drive what these tests see. The
 // dashboard cards themselves are covered in `my-day-dashboard.dom.test.tsx`.
+const dashboardSources = vi.hoisted(() => ({ rosterStatus: "unavailable" as string }));
 vi.mock("@/components/my-day/use-my-day-dashboard-sources", () => ({
   useMyDayDashboardSources: () => ({
-    roster: { status: "unavailable", shifts: [], sample: false },
+    roster: { status: dashboardSources.rosterStatus, shifts: [], sample: false },
     teaching: { status: "unavailable", sessions: [], sample: false },
     cpd: { status: "unavailable", year: null, loggedHours: 0, targetHours: 0, sample: false },
   }),
@@ -137,6 +138,7 @@ beforeEach(() => {
   retry.mockClear();
   setState({});
   readerLoaded.current = true;
+  dashboardSources.rosterStatus = "unavailable";
 });
 afterEach(cleanup);
 
@@ -150,6 +152,24 @@ describe("MyDayPage", () => {
     expect(screen.queryByTestId("my-day-ready")).toBeNull();
   });
 
+  // Design audit 13 Oct 2026, D16: the hero and This week arrived after the rest and pushed
+  // the cards down. Today keeps the skeleton until its own reads answer, on the first load only.
+  it("keeps Today's skeleton until the roster has answered, then never goes back to it", () => {
+    dashboardSources.rosterStatus = "loading";
+    const { rerender } = render(<MyDayPage now={NOW} />);
+    expect(screen.getByTestId("my-day-loading")).toBeTruthy();
+    expect(screen.queryByTestId("my-day-dashboard")).toBeNull();
+    dashboardSources.rosterStatus = "ready";
+    rerender(<MyDayPage now={NOW} />);
+    expect(screen.queryByTestId("my-day-loading")).toBeNull();
+    expect(screen.getByTestId("my-day-dashboard")).toBeTruthy();
+    // A later re-read (Try again) keeps the cards on screen.
+    dashboardSources.rosterStatus = "loading";
+    rerender(<MyDayPage now={NOW} />);
+    expect(screen.queryByTestId("my-day-loading")).toBeNull();
+    expect(screen.getByTestId("my-day-dashboard")).toBeTruthy();
+  });
+
   it("shows the skeleton, not the sign-in prompt, while the sign-in is still being checked", () => {
     auth.status = "loading";
     setState({ status: "signed-out" });
diff --git a/tests/my-day-quiet-figures.test.ts b/tests/my-day-quiet-figures.test.ts
index 5eb804053c..08b172916c 100644
--- a/tests/my-day-quiet-figures.test.ts
+++ b/tests/my-day-quiet-figures.test.ts
@@ -165,7 +165,7 @@ describe("This week", () => {
       startsAt: `${date}T08:00:00Z`,
       endsAt: `${date}T16:00:00Z`,
     }));
-    expect(weekRows(evenings, [], TODAY, EVENING)[0]!.title).toBe("Evening shifts");
+    expect(weekRows(evenings, [], TODAY, EVENING)[0]!.title).toBe("Late shifts");
   });
 
   it("codes each day by its strongest shift and keys only the codes shown", () => {
@@ -173,5 +173,7 @@ describe("This week", () => {
     expect(dayCode(["leave"])).toBe("leave");
     expect(dayCode([])).toBeNull();
     expect(codeKey(["on_call", null, "day", "day"])).toBe("D day shift · OC on call");
+    // The design system's codes (design audit D12): L is the late (evening) shift, AL is leave.
+    expect(codeKey(["evening", "leave"])).toBe("L evening shift · AL leave");
   });
 });
diff --git a/tests/my-day-week.dom.test.tsx b/tests/my-day-week.dom.test.tsx
index 8d009e5f55..991f50f352 100644
--- a/tests/my-day-week.dom.test.tsx
+++ b/tests/my-day-week.dom.test.tsx
@@ -237,6 +237,10 @@ describe("MyDayWeekPage", () => {
     const row = screen.getByTestId("my-day-week-day-2026-10-03");
     expect(row.textContent).toContain("Date passed");
     expect(row.textContent).not.toContain("Date has passed");
+    // The status shape: a red triangle before a grey word, never an amber word.
+    const state = within(row).getByText("Date passed");
+    expect(state.getAttribute("data-late")).toBe("passed");
+    expect(state.className).not.toContain("warning-text");
   });
 
   it("keeps a shift that ends at midnight on its own day", () => {
diff --git a/tests/needs-you-sheet.dom.test.tsx b/tests/needs-you-sheet.dom.test.tsx
index 707dc57c9a..49c573d680 100644
--- a/tests/needs-you-sheet.dom.test.tsx
+++ b/tests/needs-you-sheet.dom.test.tsx
@@ -184,8 +184,9 @@ describe("Needs you sheet", () => {
 
   it("says nothing needs you when the lists are empty", () => {
     render(<NeedsYouSheet open onClose={close} returnFocusRef={returnFocusRef} />);
-    expect(screen.getByTestId("needs-you-empty").textContent).toBe("Nothing needs you right now.");
-    expect(screen.getByText("You're all caught up")).toBeTruthy();
+    expect(screen.getByTestId("needs-you-empty").textContent).toBe("You're all caught up");
+    // Said once: the sheet's own line under the title, not again in the empty state (design audit D24).
+    expect(screen.getAllByText(/Nothing needs you right now/)).toHaveLength(1);
   });
 });
 
diff --git a/tests/offline-pack-content.test.ts b/tests/offline-pack-content.test.ts
index 32d90a46c6..d479255cf3 100644
--- a/tests/offline-pack-content.test.ts
+++ b/tests/offline-pack-content.test.ts
@@ -7,13 +7,14 @@ import { afterEach, describe, expect, it } from "vitest";
 import {
   applyOfflinePackMarkup,
   buildOfflinePackMarkup,
+  offlineCrisisContacts,
   formatCheckedDate,
   loadReviewedTimeframes,
   PACK_END,
   PACK_START,
 } from "../scripts/build-offline-pack";
 import { removePathSync } from "../scripts/retryable-fs.mjs";
-import { WA_CRISIS_CONTACTS } from "../src/lib/crisis-contacts";
+import { POISONS_INFORMATION_CONTACT, WA_CRISIS_CONTACTS } from "../src/lib/crisis-contacts";
 import { timeframeContentSha256, type MhaTimeframeEntry } from "../src/lib/mha-timeline";
 
 /**
@@ -100,9 +101,16 @@ describe("build-offline-pack: crisis numbers", () => {
 
   it("carries no clinical query, answer, document or patient data — only the public contact fields", () => {
     // A quick structural sanity check that the pack is built from PublicCrisisContact
-    // fields alone: every rendered number traces back to WA_CRISIS_CONTACTS.
+    // fields alone: every rendered number traces back to WA_CRISIS_CONTACTS or the Poisons line,
+    // urgent first (design audit D06): 000, then Poisons, then the shared list in its own order.
     const telMatches = [...markup.matchAll(/href="tel:([^"]+)"/g)].map((match) => match[1]);
-    expect(telMatches.sort()).toEqual(WA_CRISIS_CONTACTS.map((contact) => contact.telephoneUri).sort());
+    expect(telMatches).toEqual(offlineCrisisContacts().map((contact) => contact.telephoneUri));
+    expect(telMatches.slice(0, 2)).toEqual(["000", POISONS_INFORMATION_CONTACT.telephoneUri]);
+    expect(telMatches.slice(2).sort()).toEqual(
+      WA_CRISIS_CONTACTS.slice(1)
+        .map((contact) => contact.telephoneUri)
+        .sort(),
+    );
   });
 });
 
@@ -247,7 +255,7 @@ describe("build-offline-pack: reviewed MHA timeframes", () => {
     const markup = buildOfflinePackMarkup(NONEXISTENT_TIMEFRAMES_PATH);
     expect(markup).not.toContain("Mental Health Act deadlines");
     // The crisis section must still render.
-    expect(markup).toContain("Crisis support numbers");
+    expect(markup).toContain("Urgent numbers");
   });
 
   it("handles an empty entries array", () => {
diff --git a/tests/on-call-sections.dom.test.tsx b/tests/on-call-sections.dom.test.tsx
index c45cda0958..02bb7df985 100644
--- a/tests/on-call-sections.dom.test.tsx
+++ b/tests/on-call-sections.dom.test.tsx
@@ -10,6 +10,8 @@ import { OnCallOrientationSection } from "@/components/on-call/on-call-orientati
 import type { OnCallLinkedDocument } from "@/components/on-call/on-call-playbook-section";
 import { OnCallPlaybookSection } from "@/components/on-call/on-call-playbook-section";
 import { OnCallReferralsSection } from "@/components/on-call/on-call-referrals-section";
+import { DEMO_ON_CALL_ENTRIES } from "@/lib/on-call/demo-entries";
+import { ON_CALL_DEMO_PLAYBOOK_TRIGGER } from "@/lib/on-call/demo-playbook";
 import type { OnCallEntry, OnCallSection } from "@/lib/on-call/entry-model";
 
 afterEach(cleanup);
@@ -118,6 +120,13 @@ function renderedText(root: HTMLElement): string {
 }
 
 describe("OnCallPlaybookSection", () => {
+  it("says the demo's shared trigger line once at the top, not on every card (design audit D24)", () => {
+    const demo = DEMO_ON_CALL_ENTRIES.filter((entry) => entry.section === "playbook");
+    render(<OnCallPlaybookSection entries={demo} now={NOW} />);
+    expect(screen.getAllByText(ON_CALL_DEMO_PLAYBOOK_TRIGGER)).toHaveLength(1);
+    expect(screen.getByTestId("on-call-playbook-demo-note")).toHaveTextContent(ON_CALL_DEMO_PLAYBOOK_TRIGGER);
+  });
+
   it("renders escalation steps as an ordered list of who, when, and a tap-to-call number", () => {
     render(<OnCallPlaybookSection entries={[ACUTE_AGITATION]} now={NOW} />);
     const card = screen.getByTestId("on-call-playbook-card-acute-agitation");
diff --git a/tests/open-shifts-no-account-example.dom.test.tsx b/tests/open-shifts-no-account-example.dom.test.tsx
new file mode 100644
index 0000000000..23ecba8a4a
--- /dev/null
+++ b/tests/open-shifts-no-account-example.dom.test.tsx
@@ -0,0 +1,78 @@
+// @vitest-environment jsdom
+import { renderHook } from "@testing-library/react";
+import { afterEach, describe, expect, it, vi } from "vitest";
+
+/*
+ * Design audit 13 Oct 2026, D13: with nobody signed in, Open shifts showed a
+ * lone "No teams yet" card while Roster beside it showed examples, because the
+ * server's invented team was hidden. With no account, the page now shows the
+ * example open shifts; an explicit "off", or a signed-in reader, keeps
+ * "No teams yet". Every team here is invented.
+ */
+
+const state = vi.hoisted(() => ({
+  auth: "unconfigured" as string,
+  mode: "auto" as "auto" | "on" | "off",
+}));
+
+vi.mock("@/components/roster/roster-format", async (original) => ({
+  ...(await original<typeof import("@/components/roster/roster-format")>()),
+  useRosterNow: () => new Date("2026-10-07T01:00:00Z"),
+}));
+vi.mock("@/components/roster/use-roster-team", () => ({
+  // What `useRosterTeams` hands on when example data is not showing: the invented team, hidden.
+  useRosterTeams: () => ({
+    status: "ready",
+    data: { actorId: "example-me", sample: true, teams: [] },
+    message: null,
+    reload: () => undefined,
+  }),
+  fetchRosterRead: vi.fn(async () => ({ ok: false })),
+}));
+vi.mock("@/components/roster/use-roster-shifts", () => ({
+  useRosterShifts: () => ({ status: "ready", shifts: [], reload: async () => undefined }),
+}));
+vi.mock("@/components/mode-kit/use-signed-out-sample", () => ({ useSignedOutSample: () => false }));
+vi.mock("@/lib/example-data/store", () => ({
+  useAuthIfAvailable: () => ({ status: state.auth }),
+  useExampleData: () => ({ mode: state.mode }),
+}));
+vi.mock("@/lib/teaching/page-visibility", () => ({ setOpenShiftsIsPoster: vi.fn() }));
+vi.mock("@/lib/use-online-status", () => ({ useOnlineStatus: () => true }));
+
+import { useOpenShifts } from "@/components/open-shifts/use-open-shifts";
+
+afterEach(() => {
+  state.auth = "unconfigured";
+  state.mode = "auto";
+});
+
+describe("Open shifts with nobody signed in", () => {
+  it("shows the example open shifts when the server sends its invented team", () => {
+    for (const auth of ["unconfigured", "signed_out", "expired"]) {
+      state.auth = auth;
+      const { result, unmount } = renderHook(() => useOpenShifts());
+      expect(result.current.status).toBe("ready");
+      expect(result.current.sample).not.toBeNull();
+      expect(result.current.listings.length).toBeGreaterThan(0);
+      unmount();
+    }
+  });
+
+  it("honours example data switched off", () => {
+    state.mode = "off";
+    const { result } = renderHook(() => useOpenShifts());
+    expect(result.current.status).toBe("no-team");
+    expect(result.current.listings).toHaveLength(0);
+  });
+
+  it("keeps No teams yet for a signed-in reader, and while sign-in is still settling", () => {
+    for (const auth of ["authenticated", "loading"]) {
+      state.auth = auth;
+      const { result, unmount } = renderHook(() => useOpenShifts());
+      expect(result.current.status).toBe("no-team");
+      expect(result.current.sample).toBeNull();
+      unmount();
+    }
+  });
+});
diff --git a/tests/privacy-ui.test.ts b/tests/privacy-ui.test.ts
index 0fd1449a4b..feaf1dd074 100644
--- a/tests/privacy-ui.test.ts
+++ b/tests/privacy-ui.test.ts
@@ -116,8 +116,13 @@ describe("privacy UI", () => {
     expect(markup).not.toContain("zero-retention arrangement is in place");
     expect(markup).not.toContain("not used for training");
 
-    // Status line: describes configured behaviour, never asserts a review.
-    expect(markup).toContain("Describes configured behaviour as of");
+    // Status line: describes how PsychSift is set up, never asserts a review. Plain words and a
+    // plain Australian date (design audit 13 Oct 2026, D22).
+    expect(markup).toContain("Describes how PsychSift is set up as of");
+    expect(markup).toContain('<time dateTime="2026-09-01" data-testid="privacy-as-of">1 September 2026</time>');
+    expect(markup).toContain("based on how PsychSift is set up.");
+    expect(markup).not.toContain("repository&#x27;s configured behaviour");
+    expect(markup).not.toContain("01/09/2026");
     expect(markup).not.toContain("Reviewed on");
     expect(metadata.description).toContain("current provider controls");
     expect(metadata.description).toContain("pending privacy approvals");
diff --git a/tests/psychiatry-mha-clock.dom.test.tsx b/tests/psychiatry-mha-clock.dom.test.tsx
index bd33e175e9..8cc11635a6 100644
--- a/tests/psychiatry-mha-clock.dom.test.tsx
+++ b/tests/psychiatry-mha-clock.dom.test.tsx
@@ -203,11 +203,37 @@ describe("MHA clock store", () => {
 describe("MhaClockPage", () => {
   it("starts with an empty state and the owner-approved reference line", () => {
     render(<MhaClockPage forms={forms} now={now} />);
-    expect(screen.getByRole("heading", { level: 1, name: "MHA clock" })).toBeTruthy();
+    expect(screen.getByRole("heading", { level: 1, name: "MHA time limits" })).toBeTruthy();
     expect(screen.getByTestId("mha-clock-empty")).toBeTruthy();
     expect(screen.getByTestId("mha-clock-reference")).toHaveTextContent(MHA_TIMELINE_REFERENCE_NOTE);
   });
 
+  it("picks the form and time a form record's Start clock link carries, and has no decorative bars", () => {
+    window.history.replaceState(null, "", "/forms/clock?form=3A&made=2026-10-05T17%3A15");
+    try {
+      render(<MhaClockPage forms={forms} now={now} />);
+      expect((screen.getByTestId("mha-clock-form") as HTMLSelectElement).value).toBe("3A");
+      expect((screen.getByTestId("mha-clock-time") as HTMLInputElement).value).toBe("2026-10-05T17:15");
+      act(() => {
+        fireEvent.click(screen.getByTestId("mha-clock-start"));
+      });
+      expect(screen.getByTestId("mha-clock-card")).toHaveTextContent("Made Mon 17:15");
+      expect(screen.queryByTestId("mha-clock-band")).toBeNull();
+    } finally {
+      window.history.replaceState(null, "", "/");
+    }
+  });
+
+  it("ignores a form the clock does not offer", () => {
+    window.history.replaceState(null, "", "/forms/clock?form=ZZ");
+    try {
+      render(<MhaClockPage forms={forms} now={now} />);
+      expect((screen.getByTestId("mha-clock-form") as HTMLSelectElement).value).toBe("");
+    } finally {
+      window.history.replaceState(null, "", "/");
+    }
+  });
+
   it("starts a clock from the form and time entered, and removes it", () => {
     render(<MhaClockPage forms={forms} now={now} />);
     fireEvent.change(screen.getByTestId("mha-clock-form"), { target: { value: "3A" } });
diff --git a/tests/pwa-manifest.test.ts b/tests/pwa-manifest.test.ts
index 0c46fd81cd..f2d0cf90eb 100644
--- a/tests/pwa-manifest.test.ts
+++ b/tests/pwa-manifest.test.ts
@@ -196,8 +196,8 @@ describe("PWA manifest and public bootstrap resources", () => {
     // value (never reuse a previous one, even for rollbacks) and record the
     // new offline.html hash here.
     const expectedPairing = {
-      cacheVersion: "2026-10-11-v1",
-      offlineHtmlSha256: "0dcf69822c992741c7781ab47282b0c1b74ae2e50c6eb0fb94e9e3fcd9a927a7",
+      cacheVersion: "2026-10-13-v1",
+      offlineHtmlSha256: "79483b6e18ab945b5752d11dbeef0737fbfbfe3deeb214e5167a23f5c99ec4f9",
     };
 
     const workerSource = readFileSync(join(process.cwd(), "public", "sw.js"), "utf8");
diff --git a/tests/roster-month-page.dom.test.tsx b/tests/roster-month-page.dom.test.tsx
index d6f7fe5a49..2d69aa4537 100644
--- a/tests/roster-month-page.dom.test.tsx
+++ b/tests/roster-month-page.dom.test.tsx
@@ -127,6 +127,8 @@ describe("Roster Month tab", () => {
   it("leads with the next shift and lists only the next three shifts", () => {
     render(<RosterMonthPage now={NOW} />);
     expect(screen.getByTestId("roster-month-lead")).toHaveTextContent("On call tonight");
+    // The title wraps rather than cutting off at "On call tonig…" (design audit D23).
+    expect(screen.getByText("On call tonight").className).not.toContain("truncate");
     // Team stays one tap away from Month (Open shifts fold moved Team out of the tabs).
     expect(screen.getByTestId("roster-month-who")).toHaveAttribute("href", "/roster/team");
     const coming = screen.getByTestId("roster-month-coming");
diff --git a/tests/roster-share-text.test.ts b/tests/roster-share-text.test.ts
index 1611d6e443..b26d6b8dc8 100644
--- a/tests/roster-share-text.test.ts
+++ b/tests/roster-share-text.test.ts
@@ -78,7 +78,7 @@ describe("rosterShareText", () => {
       from,
       days: 7,
     });
-    expect(text.split("\n")[1]).toBe("Thu 1 Oct · Evening 16:00–00:00");
+    expect(text.split("\n")[1]).toBe("Thu 1 Oct · Late 16:00–00:00");
   });
 
   it("never shares a shift title", () => {
diff --git a/tests/roster-shifts.dom.test.tsx b/tests/roster-shifts.dom.test.tsx
index 42e3831c48..03dfd060f3 100644
--- a/tests/roster-shifts.dom.test.tsx
+++ b/tests/roster-shifts.dom.test.tsx
@@ -302,7 +302,7 @@ describe("Roster Shifts", () => {
     render(<RosterShiftsPage now={new Date("2026-10-15T15:40:00Z")} />);
     const note = await screen.findByTestId("roster-after-night-note");
     expect(note).toHaveTextContent(
-      "Your next evening shift starts 8 h after this shift ends, under the 24 hours free in clause 15(6)(g).",
+      "Your next late shift starts 8 h after this shift ends, under the 24 hours free in clause 15(6)(g).",
     );
   });
 
@@ -606,7 +606,7 @@ describe("Roster Shifts", () => {
       shift: {
         startsAt: "2026-10-13T06:00:00.000Z",
         endsAt: "2026-10-13T14:30:00.000Z",
-        title: "Evening",
+        title: "Late",
         location: null,
         sourceUid: null,
         kind: "evening",
diff --git a/tests/roster-team-calendar.dom.test.tsx b/tests/roster-team-calendar.dom.test.tsx
index 2b31204535..dd07b1fc85 100644
--- a/tests/roster-team-calendar.dom.test.tsx
+++ b/tests/roster-team-calendar.dom.test.tsx
@@ -606,7 +606,7 @@ describe("Team calendar", () => {
       await screen.findByRole("grid");
       const cell = cellFor(container, "2026-10-15");
       const letters = [...cell.querySelectorAll("[data-shift-letter]")].map((node) => node.textContent);
-      expect(letters).toEqual(["D", "E", "E"]);
+      expect(letters).toEqual(["D", "L", "L"]);
       expect(within(cell).getByText("+1")).toBeTruthy();
     });
 
@@ -625,7 +625,7 @@ describe("Team calendar", () => {
       expect(full.className).toMatch(/lg:grid/);
       expect(full.className).toMatch(/print:grid/);
       const groups = [...full.querySelectorAll<HTMLElement>("[data-kind-group]")].map((group) => group.textContent);
-      expect(groups).toEqual(["DYou", "EDr Sam Example, Dr Pat Example", "NDr Sam Example"]);
+      expect(groups).toEqual(["DYou", "LDr Sam Example, Dr Pat Example", "NDr Sam Example"]);
     });
 
     it("prints the team name, the Perth date it was printed and a shift-letter legend", async () => {
@@ -638,7 +638,7 @@ describe("Team calendar", () => {
       expect(header.className).toMatch(/print:grid/);
       expect(within(header).getByText("Example team")).toBeTruthy();
       expect(within(header).getByText("Printed Thu 15 Oct 2026")).toBeTruthy();
-      expect(within(header).getByText("D Day · E Evening · N Night · C On call · L Leave · W Other work")).toBeTruthy();
+      expect(within(header).getByText("D Day · L Late · N Night · OC On call · AL Leave · W Other work")).toBeTruthy();
     });
 
     it("prints no header on the Week view, which has no Print button", async () => {
diff --git a/tests/roster-team.dom.test.tsx b/tests/roster-team.dom.test.tsx
index 057fa58840..3a6bbcfc7b 100644
--- a/tests/roster-team.dom.test.tsx
+++ b/tests/roster-team.dom.test.tsx
@@ -162,7 +162,7 @@ describe("Roster team journey", () => {
     render(<RosterTeamPage now={new Date("2026-10-14T00:00:00Z")} />);
     const list = await screen.findByTestId("roster-team-tomorrow");
     expect(screen.getByRole("heading", { name: "On with you tomorrow" })).toBeTruthy();
-    expect(screen.getByText("Thu 15 Oct · you're on evening")).toBeTruthy();
+    expect(screen.getByText("Thu 15 Oct · you're on late")).toBeTruthy();
     expect(list.textContent).toContain("Dr Sam Example");
     // Pat's shift ends before Alex's starts, so Pat is not "on with" Alex.
     expect(list.textContent).not.toContain("Dr Pat Example");
@@ -189,7 +189,7 @@ describe("Roster team journey", () => {
     render(<RosterTeamPage now={new Date("2026-10-16T00:00:00Z")} />);
     expect(await screen.findByRole("heading", { name: "Team week · 12 to 18 Oct" })).toBeTruthy();
     expect(screen.getByTestId("roster-team-legend").textContent).toBe(
-      "D day · E evening · N night · C on call · L leave · W other work · blank is off.",
+      "D day · L late · N night · OC on call · AL leave · W other work · blank is off.",
     );
   });
   it("lists who is on now, until when, and hides the list when nobody is on", async () => {
@@ -236,7 +236,7 @@ describe("Roster team journey", () => {
     const { unmount } = render(<RosterTeamPage now={new Date("2026-10-15T00:00:00Z")} />);
     const section = await screen.findByTestId("roster-team-with-you");
     expect(screen.getByRole("heading", { name: "On with you tonight" })).toBeTruthy();
-    expect(section.textContent).toContain("Your evening");
+    expect(section.textContent).toContain("Your late");
     expect(section.textContent).toContain("Dr Sam Example");
     unmount();
     mockTeam(true, false, [samsNight, mine]);
diff --git a/tests/sign-off-label.test.ts b/tests/sign-off-label.test.ts
new file mode 100644
index 0000000000..5bdf919607
--- /dev/null
+++ b/tests/sign-off-label.test.ts
@@ -0,0 +1,28 @@
+import { describe, expect, it } from "vitest";
+
+import { NOT_SIGNED_OFF_LABEL, signOffDisplay } from "@/lib/sign-off-label";
+
+describe("signOffDisplay", () => {
+  it("names a real person and the Perth sign-off day", () => {
+    expect(signOffDisplay(" Dr Alex  Example ", "2026-10-05T18:30:00.000Z")).toEqual({
+      signedOff: true,
+      text: "Signed off by Dr Alex Example, 6 Oct 2026",
+    });
+  });
+
+  it("never treats a product or system attribution as a sign-off", () => {
+    for (const reviewer of ["PsychSift", "System", "Codex", "the owner", "Dr Smith"]) {
+      expect(signOffDisplay(reviewer, "2026-10-06T09:19:28.139Z")).toEqual({
+        signedOff: false,
+        text: NOT_SIGNED_OFF_LABEL,
+      });
+    }
+  });
+
+  it("fails closed without a real UTC sign-off time", () => {
+    for (const reviewedAt of [null, undefined, "", "2026-10-06", "2026-10-06T09:19:28+08:00", "not a date"]) {
+      expect(signOffDisplay("Dr Alex Example", reviewedAt).signedOff).toBe(false);
+    }
+    expect(signOffDisplay(null, "2026-10-06T09:19:28.139Z").text).toBe("Not signed off yet");
+  });
+});
diff --git a/tests/specifier-builder-review-status.dom.test.tsx b/tests/specifier-builder-review-status.dom.test.tsx
index 4de1368d21..08af89b5bb 100644
--- a/tests/specifier-builder-review-status.dom.test.tsx
+++ b/tests/specifier-builder-review-status.dom.test.tsx
@@ -32,7 +32,9 @@ describe("catalogue option review status", () => {
       const control = screen.getByRole("radio", { name: item.label });
       const describedBy = control.getAttribute("aria-describedby");
       expect(describedBy).toBe(`${item.slug}-review-status`);
-      expect(document.getElementById(describedBy!)?.textContent).toMatch(/Review due|Source reviewed|Source n\/a/);
+      expect(document.getElementById(describedBy!)?.textContent).toMatch(
+        /Review due|Source checked, not signed off|Source n\/a/,
+      );
     }
   });
 });
diff --git a/tests/teaching-this-week-other.dom.test.tsx b/tests/teaching-this-week-other.dom.test.tsx
index 9c1c7d4305..f89d0ba634 100644
--- a/tests/teaching-this-week-other.dom.test.tsx
+++ b/tests/teaching-this-week-other.dom.test.tsx
@@ -136,6 +136,8 @@ describe("Week: Other services", () => {
     );
     expect(within(other).queryByText("Grand rounds")).toBeNull();
     expect(other).toHaveTextContent(/This week · 2\ssessions/);
+    // The week list (and its calendar action) is gone, so Other services carries its own.
+    expect(within(other).getByTestId("teaching-calendar-other")).toHaveTextContent(/calendar/i);
     // What's on's privacy note stays under the list.
     expect(screen.getByText("Organisers of each session see who checked in")).toBeInTheDocument();
   });
diff --git a/tests/ui-smoke.spec.ts b/tests/ui-smoke.spec.ts
index aa67c49afc..511963ad23 100644
--- a/tests/ui-smoke.spec.ts
+++ b/tests/ui-smoke.spec.ts
@@ -830,25 +830,14 @@ async function openMobileClinicalGuideMenu(page: Page) {
       .getByRole("link")
       .evaluateAll((links) => links.map((link) => ({ name: link.textContent, href: link.getAttribute("href") }))),
   ).toEqual([
-    // Design review 2026-10-03, item 4: My Day leads the default shortcuts.
-    { name: "My Day", href: "/my-day" },
-    { name: "Answer", href: "/?mode=answer" },
-    // Owner decision 2026-08-27: Documents joins the other consolidated modes and
-    // links at the shared home. `/documents` still exists and still paints its
-    // browse/recent workspace, but it is a second landing page — same subtitle,
-    // different title — and reaching it from the sidebar read as the wrong screen.
-    // It keeps its route and its inbound link from the Tools directory.
-    // Medication also redirects now — through its own bespoke proxy fast-path
-    // rather than the shared consolidatedModeHomePaths map, since /medications has
-    // no /search sub-route (src/proxy.ts, medicationsHomeTarget()) — and the
-    // pinned sidebar entry points straight at the shared home now too, matching
-    // Documents/Services above (ClinicalSidebar.tsx).
-    { name: "Documents", href: "/?mode=documents" },
-    { name: "Services", href: "/?mode=services" },
-    { name: "Psychiatry", href: "/psychiatry" },
-    { name: "Medication", href: "/?mode=prescribing" },
-    { name: "Factsheets", href: "/?mode=factsheets" },
+    // Design audit D14 (13 Oct 2026): until the reader edits their shortcuts, the phone menu
+    // offers the urgent tools instead of default pins that only repeated the groups below.
+    // Crisis numbers open in place, so they are a summary, not a link.
+    { name: "MHA time limits", href: "/psychiatry/mha-clock" },
+    { name: "Safety plan", href: "/safety-plan" },
+    { name: "Forms", href: "/forms" },
   ]);
+  await expect(navigation.getByTestId("sidebar-urgent-crisis")).toContainText("Crisis numbers");
   // The phone menu (owner pick "variant C", 11 Oct 2026): Clinical | Work tabs in
   // the brand band, an alerts bell beside the close cross, and every clinical page
   // listed under its group in place of the More modes sheet.
@@ -1246,9 +1235,12 @@ test.describe("PsychSift UI smoke coverage", () => {
     await waitForDemoDashboardReady(page);
 
     const menu = await openMobileClinicalGuideMenu(page);
-    // The menu lists Medication twice by design: once as a pinned shortcut and once
-    // under its group. The shortcut is the one this test is about.
-    await menu.getByRole("navigation", { name: "Pinned shortcuts" }).getByRole("link", { name: "Medication" }).click();
+    // Since design audit D14 the default phone shortcuts are the urgent tools, so Medication
+    // is reached under its group.
+    await menu
+      .getByRole("navigation", { name: "Medicines", exact: true })
+      .getByRole("link", { name: "Medication" })
+      .click();
 
     await expect.poll(() => new URL(page.url()).pathname, { timeout: 30_000 }).toBe("/");
     await expect.poll(() => new URL(page.url()).searchParams.get("mode"), { timeout: 30_000 }).toBe("prescribing");
@@ -3086,6 +3078,7 @@ test.describe("PsychSift UI smoke coverage", () => {
       const alsoMatches = document.querySelector('[data-testid="universal-also-matches"]');
       const supportLabel = document.querySelector('[data-testid="answer-card-support"]');
       const sourceRail = document.querySelector('[data-testid="answer-source-rail"]');
+      const providerNotice = document.querySelector('[data-testid="answer-provider-notice"]');
       // Include vertical margins: the phone bottom clearance (`max-sm:mb-4`) sits
       // outside getBoundingClientRect().height and still consumes scroll budget.
       let alsoMatchesHeight = 0;
@@ -3116,12 +3109,24 @@ test.describe("PsychSift UI smoke coverage", () => {
           box.height + (Number.parseFloat(styles.marginTop) || 0) + (Number.parseFloat(styles.marginBottom) || 0),
         );
       }
+      // The overseas-processing line under the answer (audit S3) is real content too.
+      // It sits in a `space-y-4` stack, so the space it adds is measured from the bottom
+      // of the answer above it: the stack's gap collapses with its own top margin.
+      let providerNoticeHeight = 0;
+      if (providerNotice instanceof HTMLElement) {
+        const box = providerNotice.getBoundingClientRect();
+        const styles = window.getComputedStyle(providerNotice);
+        const above = providerNotice.previousElementSibling;
+        const top = above ? above.getBoundingClientRect().bottom : box.top - (Number.parseFloat(styles.marginTop) || 0);
+        providerNoticeHeight = Math.ceil(box.bottom - top + (Number.parseFloat(styles.marginBottom) || 0));
+      }
       return {
         headerBottom: header ? Math.round(header.getBoundingClientRect().bottom) : 0,
         surfaceTop: surface ? Math.round(surface.getBoundingClientRect().top) : 0,
         alsoMatchesHeight,
         supportLabelHeight,
         sourceRailHeight,
+        providerNoticeHeight,
       };
     });
     // Content-sized section => no unexplained phantom scroll. Submitted universal
@@ -3139,7 +3144,8 @@ test.describe("PsychSift UI smoke coverage", () => {
     // always-rendered content, not phantom scroll. The flat 8px unexplained-
     // overflow allowance is deliberately unchanged — that is the part of this
     // guard the redesign must not be allowed to spend.
-    const permittedOverflow = geo.alsoMatchesHeight + geo.supportLabelHeight + geo.sourceRailHeight + 8;
+    const permittedOverflow =
+      geo.alsoMatchesHeight + geo.supportLabelHeight + geo.sourceRailHeight + geo.providerNoticeHeight + 8;
     expect(scrollGeometry.owner).toBe("document");
     expect(scrollGeometry.maxScrollTop).toBeLessThanOrEqual(permittedOverflow);
     // Top-aligned: the answer sits just under the header, not pushed toward the dock
@@ -3430,13 +3436,22 @@ test.describe("PsychSift UI smoke coverage", () => {
     const compactCrossModeLinks = compactCrossModeRail.getByRole("link");
     const compactCrossModeActions = compactCrossModeRail.getByRole("button");
     await expect.poll(() => compactCrossModeLinks.count()).toBeGreaterThan(0);
+    // A phone row keeps a compact Search control (owner decision 13 Oct 2026, audit D07),
+    // sized to the 48px target below and visible beside the open arrow.
     await expect.poll(() => compactCrossModeActions.count()).toBeGreaterThan(0);
+    await expect(compactCrossModeActions.first()).toBeVisible();
     for (const control of await compactCrossModeLinks.all()) {
       await expectMinTouchTarget(control, 48);
     }
     for (const control of await compactCrossModeActions.all()) {
       await expectMinTouchTarget(control, 48);
     }
+    // Same at 390px, the common phone width the owner asked to be checked.
+    await page.setViewportSize({ width: 390, height: 844 });
+    await expectNoPageHorizontalOverflow(page);
+    for (const control of await compactCrossModeActions.all()) {
+      await expectMinTouchTarget(control, 48);
+    }
   });
 
   test("recent searches appear on the answer home and re-run on tap", async ({ page }) => {
diff --git a/tests/work-frame-large-text.test.ts b/tests/work-frame-large-text.test.ts
index 5376408e2f..6526ee46fa 100644
--- a/tests/work-frame-large-text.test.ts
+++ b/tests/work-frame-large-text.test.ts
@@ -1,3 +1,6 @@
+import { readFileSync } from "node:fs";
+import { join } from "node:path";
+
 import { describe, expect, it } from "vitest";
 
 import { isLargeText } from "@/components/work-frame/use-large-text";
@@ -29,3 +32,20 @@ describe("isLargeText", () => {
     expect(isLargeText(0, 390)).toBe(false);
   });
 });
+
+describe("large-text chip rows and segmented controls (design audit D17)", () => {
+  const css = readFileSync(join(process.cwd(), "src/app/work-mode.css"), "utf8");
+
+  it("wraps a marked chip row instead of scrolling it past the edge", () => {
+    expect(css).toMatch(/html\[data-large-text\] \[data-large-text-wrap\] \{[^}]*flex-wrap: wrap;/);
+    for (const file of ["src/components/cme/cme-log-page.tsx", "src/components/work-search/work-search-sheet.tsx"]) {
+      expect(readFileSync(join(process.cwd(), file), "utf8")).toContain('data-large-text-wrap=""');
+    }
+  });
+
+  it("lets an equal-width segmented control take a second row", () => {
+    expect(css).toMatch(
+      /html\[data-large-text\] main \[role="radiogroup"\]\[data-layout="equal"\] \{[^}]*flex-wrap: wrap;/,
+    );
+  });
+});
diff --git a/tests/work-frame-navigation.test.ts b/tests/work-frame-navigation.test.ts
index b612a49233..b9d22297bf 100644
--- a/tests/work-frame-navigation.test.ts
+++ b/tests/work-frame-navigation.test.ts
@@ -5,6 +5,7 @@ import {
   workAreaFor,
   workAreaItems,
   workAreaParent,
+  workAreaPillName,
   workFrameCurrentItem,
   workFrameExtraTabs,
   workFrameTabLabel,
@@ -68,6 +69,12 @@ describe("work frame navigation", () => {
         if (item.opens) expect(WORK_AREAS[item.opens].parent, item.label).toBe(area.id);
   });
 
+  it("keeps the parent area's pill on every inner area (audit D21)", () => {
+    for (const area of areas.filter((entry) => entry.parent)) {
+      expect(workAreaPillName(area), area.name).toBe(workAreaPillName(workAreaParent(area)!));
+    }
+  });
+
   it("draws Manage team as its own area, and Open shifts as a Roster tab", () => {
     const manage = workAreaFor("roster", "/roster/manage");
     expect(manage?.id).toBe("manage");
diff --git a/tests/work-setup-page.dom.test.tsx b/tests/work-setup-page.dom.test.tsx
index 09da74572b..95ff0b354e 100644
--- a/tests/work-setup-page.dom.test.tsx
+++ b/tests/work-setup-page.dom.test.tsx
@@ -5,7 +5,7 @@
 // step bringing its area back, the step position counting only visible steps,
 // the done step, and the signed-out welcome asking the doctor to sign in.
 
-import { fireEvent, render, screen, waitFor } from "@testing-library/react";
+import { fireEvent, render, screen, waitFor, within } from "@testing-library/react";
 import { beforeEach, describe, expect, it, vi } from "vitest";
 
 const nav = vi.hoisted(() => ({
@@ -52,7 +52,6 @@ import { universalHeaderLeadingSlotId } from "@/components/work-frame/work-frame
 import { WorkSetupPage } from "@/components/work-setup/work-setup-page";
 import { WORK_SETUP_STEP_COPY, workSetupStepHref } from "@/components/work-setup/work-setup-copy";
 import { WorkSetupPromptCard } from "@/components/work-setup/work-setup-prompt-card";
-import { WorkSetupRow } from "@/components/work-setup/work-setup-row";
 import { WORK_SETUP_PROGRESS_STORAGE_KEY } from "@/lib/account-scoped-browser-state";
 import {
   parseWorkSetupProgress,
@@ -277,7 +276,7 @@ describe("done", () => {
   });
 });
 
-describe("My Day's Set up Work card", () => {
+describe("My Day's Get set up card", () => {
   it("offers Start to a signed-in doctor who has not begun", () => {
     render(<WorkSetupPromptCard />);
     expect(screen.getByTestId("work-setup-prompt")).toHaveTextContent("Stage, areas, time zone, roster and alerts");
@@ -315,35 +314,49 @@ describe("My Day's Set up Work card", () => {
   });
 });
 
-describe("Finish setting up row on each area's first page", () => {
-  it("opens setup, resuming at the stored step with how many are done", () => {
-    seed({ step: "roster", completed: ["stage", "areas"] });
-    render(<WorkSetupRow />);
-    const link = screen.getByRole("link", { name: /Finish setting up/ });
-    expect(link).toHaveAttribute("href", workSetupStepHref("roster"));
-    expect(link).toHaveTextContent("2 of 7 done");
+// Design audit 13 Oct 2026, D11: the per-area "Finish setting up" rows are
+// gone; My Day's card is the one setup prompt and lists every step.
+/** A link's accessible name starts with its step's short label. */
+function stepName(step: keyof typeof WORK_SETUP_STEP_COPY): RegExp {
+  const label = WORK_SETUP_STEP_COPY[step].short.replace(/[.*+?^$()|[\]\\{}]/gu, (c) => `\\${c}`);
+  return new RegExp(`^${label}`, "u");
+}
+
+describe("My Day's Get set up checklist", () => {
+  it("lists each step this doctor sees, with a link straight to it", () => {
+    render(<WorkSetupPromptCard />);
+    const list = screen.getByRole("list", { name: "Setup steps" });
+    const steps = ["stage", "areas", "time-zone", "roster", "rotation", "other-areas", "alerts"] as const;
+    expect(within(list).getAllByRole("link")).toHaveLength(steps.length);
+    for (const step of steps) {
+      // Found by role and accessible name, so a reader can identify each link, not only its test id.
+      const link = within(list).getByRole("link", { name: stepName(step) });
+      expect(link).toHaveAttribute("href", workSetupStepHref(step));
+      expect(link).toBe(screen.getByTestId(`work-setup-prompt-step-${step}`));
+    }
   });
 
-  it("opens the setup page from the start before anything is begun, signed in or not", () => {
-    auth.status = "signed_out";
-    render(<WorkSetupRow />);
-    expect(screen.getByRole("link", { name: "Finish setting up" })).toHaveAttribute("href", "/my-day/setup");
+  it("ticks a finished step, tags a skipped one and marks the rest to do", () => {
+    seed({ step: "roster", completed: ["stage", "areas"], skipped: ["time-zone"] });
+    render(<WorkSetupPromptCard />);
+    const list = within(screen.getByRole("list", { name: "Setup steps" }));
+    expect(list.getByRole("link", { name: stepName("stage") })).toHaveTextContent("Done");
+    expect(list.getByRole("link", { name: stepName("areas") })).toHaveTextContent("Done");
+    expect(list.getByRole("link", { name: stepName("time-zone") })).toHaveTextContent("Skipped");
+    expect(list.getByRole("link", { name: stepName("roster") })).toHaveTextContent("To do");
   });
 
-  it("puts setup away on this device from its cross", () => {
-    render(<WorkSetupRow />);
-    fireEvent.click(screen.getByRole("button", { name: "Hide Finish setting up on this device" }));
-    expect(screen.queryByTestId("work-setup-row")).not.toBeInTheDocument();
-    expect(stored().status).toBe("dismissed");
+  it("lists only the steps for the areas this doctor uses", () => {
+    seed({ areas: ["teach"] });
+    render(<WorkSetupPromptCard />);
+    expect(screen.queryByTestId("work-setup-prompt-step-roster")).not.toBeInTheDocument();
+    expect(screen.queryByTestId("work-setup-prompt-step-other-areas")).not.toBeInTheDocument();
+    expect(screen.getByTestId("work-setup-prompt-step-rotation")).toBeInTheDocument();
   });
 
-  it("stays away once setup is finished or put away", () => {
-    seed({ status: "done", step: "done" });
-    const { unmount } = render(<WorkSetupRow />);
-    expect(screen.queryByTestId("work-setup-row")).not.toBeInTheDocument();
-    unmount();
-    seed({ status: "dismissed" });
-    render(<WorkSetupRow />);
-    expect(screen.queryByTestId("work-setup-row")).not.toBeInTheDocument();
+  it('is headed "Get set up"', () => {
+    render(<WorkSetupPromptCard />);
+    expect(screen.getByRole("heading", { name: "Get set up" })).toBeInTheDocument();
+    expect(screen.getByRole("region", { name: "Get set up" })).toBeInTheDocument();
   });
 });
diff --git a/tests/work-tag-case.test.ts b/tests/work-tag-case.test.ts
new file mode 100644
index 0000000000..8555b47d90
--- /dev/null
+++ b/tests/work-tag-case.test.ts
@@ -0,0 +1,25 @@
+import { readFileSync } from "node:fs";
+import { join } from "node:path";
+
+import { describe, expect, it } from "vitest";
+
+/** The first rule block for `selector` in a stylesheet. */
+function ruleBody(css: string, selector: string): string {
+  const start = css.indexOf(`${selector} {`);
+  expect(start).toBeGreaterThanOrEqual(0);
+  return css.slice(start, css.indexOf("}", start));
+}
+
+describe("Work pills in sentence case (design audit D20)", () => {
+  it("draws .work-tag words as written, never in capitals", () => {
+    const css = readFileSync(join(process.cwd(), "src/app/work-mode.css"), "utf8");
+    const body = ruleBody(css, "\n.work-tag");
+    expect(body).toContain("text-transform: none;");
+    expect(body).not.toContain("uppercase");
+  });
+
+  it("draws Admin's status tag words as written, never in capitals", () => {
+    const css = readFileSync(join(process.cwd(), "src/components/admin/admin-status.module.css"), "utf8");
+    expect(ruleBody(css, "\n.tag")).not.toContain("uppercase");
+  });
+});