diff --git a/data/repo-awareness-snapshot.json b/data/repo-awareness-snapshot.json
index aa974f511f..c40604a2c4 100644
--- a/data/repo-awareness-snapshot.json
+++ b/data/repo-awareness-snapshot.json
@@ -1,7 +1,7 @@
 {
   "version": "repo-awareness-snapshot-v3",
   "captured_revision": {
-    "committed_at": "2026-10-11"
+    "committed_at": "2026-10-12"
   },
   "routes": {
     "modes": [
@@ -1393,11 +1393,6 @@
         "file": "src/app/mockups/search-band-directions/page.tsx",
         "area": "mockup"
       },
-      {
-        "path": "/on-call/refer",
-        "file": "src/app/(search-app)/on-call/refer/page.tsx",
-        "area": "product"
-      },
       {
         "path": "/psychiatry",
         "file": "src/app/(search-app)/psychiatry/page.tsx",
@@ -1825,6 +1820,11 @@
         "file": "src/app/(search-app)/dsm/page.tsx",
         "target": "/?mode=dsm"
       },
+      {
+        "path": "/on-call/refer",
+        "file": "src/app/(search-app)/on-call/refer/page.tsx",
+        "target": "/on-call/call?show=refer"
+      },
       {
         "path": "/specifiers",
         "file": "src/app/(search-app)/specifiers/page.tsx",
diff --git a/docs/on-call/design/mockup-conformance.md b/docs/on-call/design/mockup-conformance.md
index 15a705324a..fe1f9a6da8 100644
--- a/docs/on-call/design/mockup-conformance.md
+++ b/docs/on-call/design/mockup-conformance.md
@@ -77,13 +77,14 @@ gate, and none was visible in the source:
 | Board          | Element                                                                               | Disposition | Where                                               | Note                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
 | -------------- | ------------------------------------------------------------------------------------- | ----------- | --------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
 | 01 Home        | Universal header — page-actions ellipsis (hub)                                        | deviation   | on-call-page-menu-trigger                           | Replaced by the signed-in Needs you bell (`needs-you-bell`) before Search my work. Tools moved to More for this shift and in-page More on section pages. Signed-out homes hide the bell.                                                                                                                                                                                                                                                                                                                                                                                                        |
-| 01 Home        | My shifts in More for this shift                                                      | built       | on-call-now-footer-shifts                           | Relocated from the hub ellipsis.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
-| 01 Home        | Pocket card in More for this shift                                                    | built       | on-call-now-footer-card                             | Relocated from the hub ellipsis. Also listed in the pages sheet.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
-| 01 Home        | Calendar in More for this shift                                                       | built       | on-call-now-footer-calendar                         | Relocated from the hub ellipsis.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
+| 01 Home        | My shifts in More for this shift                                                      | deviation   | on-call-now-footer-shifts                           | Left Now in the Work mode simplify plan (owner approval 12 Oct 2026): each row lives on the page that owns it (Roster, the Handbook, Starting here).                                                                                                                                                                                                                                                                                                                                                                                                                                            |
+| 01 Home        | Pocket card in More for this shift                                                    | deviation   | on-call-now-footer-card                             | Left Now in the Work mode simplify plan (owner approval 12 Oct 2026): each row lives on the page that owns it (Roster, the Handbook, Starting here).                                                                                                                                                                                                                                                                                                                                                                                                                                            |
+| 01 Home        | Calendar in More for this shift                                                       | deviation   | on-call-now-footer-calendar                         | Left Now in the Work mode simplify plan (owner approval 12 Oct 2026): each row lives on the page that owns it (Roster, the Handbook, Starting here).                                                                                                                                                                                                                                                                                                                                                                                                                                            |
 | 01 Home        | Hospital line — which hospital's numbers are on screen                                | built       | on-call-now-hospital                                | Added after the drawing (v6 Now, plan C25). Board 01 Home is Now: the safety order leads with the hospital line, before anything else on the page.                                                                                                                                                                                                                                                                                                                                                                                                                                              |
 | 01 Home        | Emergency pin — the hospital's pinned Emergency: route                                | built       | on-call-now-emergency                               | Added after the drawing (v6 Now, plan C25). Only site-named, clinical Emergency: entries qualify (at most three); with none recorded, one quiet `on-call-now-emergency-not-set-up` row says so (an editor's link opens that hospital in Service; a member is told to ask an editor) and the app never invents a number. Its space is reserved while a previously loaded hospital loads.                                                                                                                                                                                                         |
 | 01 Home        | Right now — the dark hero answering who covers this hour                              | built       | on-call-now-right-now                               | Added after the drawing (v6 figure 03, plan C25). The hospital's switchboard until a hospital sets after-hours times (a Stage B field); "All roles" opens Call.                                                                                                                                                                                                                                                                                                                                                                                                                                 |
-| 01 Home        | Footer group — Who do I call now, shift lists, Systems down, First night, On site     | built       | on-call-now-footer                                  | Added after the drawing (v6 Now, plan C25). Shift lists and Systems down moved behind the mode button in the drawing; the page menu has no link slot yet, so they sit here instead.                                                                                                                                                                                                                                                                                                                                                                                                             |
+| 01 Home        | Footer group — Who do I call now, shift lists, Systems down, First night, On site     | deviation   | on-call-now-footer                                  | Left Now in the Work mode simplify plan (owner approval 12 Oct 2026): each row lives on the page that owns it (Roster, the Handbook, Starting here).                                                                                                                                                                                                                                                                                                                                                                                                                                            |
+| 01 Home        | Shift tools — Log a call, Handover and the shift lists in one card                    | built       | on-call-now-shift-tools                             | Work mode simplify plan (owner approval 12 Oct 2026): the shift lists, the one row kept from the footer, share the tools card.                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
 | 01 Home        | Section rail across the top                                                           | deviation   | on-call-home-sections                               | The rail is gone. It listed the same nine pages the mode pill above it already opens — two controls doing one job — while nothing helped a reader move around the long page in front of them. The second row now navigates WITHIN the current page; the pill navigates between pages.                                                                                                                                                                                                                                                                                                           |
 | 01 Home        | Slot counts on the rail (`Contacts 42`)                                               | deviation   | —                                                   | `ModeNavItem.count` is documented as state, not size — never a catalogue total. There is no rail to carry them now either; the counts appear where the drawing also puts them, on the Home tiles.                                                                                                                                                                                                                                                                                                                                                                                               |
 | 01 Home        | Shift module — site, hours, wards, progress bar                                       | change-b    | B: on_call_sites with shift_start, shift_end, wards |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
diff --git a/docs/site-map.md b/docs/site-map.md
index 54d3d538a9..2b49edc2b3 100644
--- a/docs/site-map.md
+++ b/docs/site-map.md
@@ -1619,6 +1619,7 @@ This file is generated by `npm run docs:update` (or `npm run sitemap:update` dir
 - `/dictionary/browse` - Redirects to `/dictionary/search`. Source: `src/app/(search-app)/dictionary/browse/page.tsx`.
 - `/sources` - Redirects to `/?mode=sources`. Source: `src/app/(search-app)/sources/page.tsx`.
 - `/dsm` - Redirects to `/?mode=dsm`. Source: `src/app/(search-app)/dsm/page.tsx`.
+- `/on-call/refer` - Redirects to `/on-call/call?show=refer`. Source: `src/app/(search-app)/on-call/refer/page.tsx`.
 - `/specifiers` - Redirects to `/?mode=specifiers`. Source: `src/app/(search-app)/specifiers/page.tsx`.
 - `/services` - Redirects to `/?mode=services`. Source: `src/app/(search-app)/services/page.tsx`.
 - `/my-day` - Redirects to `/my-day/notifications`. Source: `src/app/(search-app)/my-day/page.tsx`.
diff --git a/src/app/(search-app)/on-call/refer/page.tsx b/src/app/(search-app)/on-call/refer/page.tsx
index eb8da0faac..22f05933de 100644
--- a/src/app/(search-app)/on-call/refer/page.tsx
+++ b/src/app/(search-app)/on-call/refer/page.tsx
@@ -1,12 +1,18 @@
 import type { Metadata } from "next";
+import { redirect } from "next/navigation";
 
 import { OnCallReferPage } from "@/components/on-call/refer/refer-page";
+import { getWorkModeLaunch } from "@/lib/work-mode-launch/server";
 
 export const metadata: Metadata = {
   title: "Refer | On Call | PsychSift",
   description: "How to refer to each service at your hospital, and your own referral notes.",
 };
 
-export default function OnCallReferRoute() {
+// Refer is a tab of Contacts in the current work mode (Work mode simplify plan, owner approval
+// 12 Oct 2026), so one search covers numbers and referrals. The classic work mode (the rollback)
+// keeps its own Refer page.
+export default async function OnCallReferRoute() {
+  if ((await getWorkModeLaunch()).newWorkMode) redirect("/on-call/call?show=refer");
   return <OnCallReferPage />;
 }
diff --git a/src/components/on-call/call/call-page.tsx b/src/components/on-call/call/call-page.tsx
index 20edbc365f..1504274ac5 100644
--- a/src/components/on-call/call/call-page.tsx
+++ b/src/components/on-call/call/call-page.tsx
@@ -2,11 +2,11 @@
 
 import { currentCover } from "@/lib/on-call/service-availability";
 import { useHospitalClock } from "@/components/on-call/use-hospital-clock";
-import { ListChecks, Phone, Plus, Printer, Shield, Users } from "lucide-react";
+import { ListChecks, Phone, Plus, Shield } from "lucide-react";
 import dynamic from "next/dynamic";
 import Link from "next/link";
-import { useRouter } from "next/navigation";
-import { useEffect, useMemo, useState, useSyncExternalStore, type ReactNode } from "react";
+import { useRouter, useSearchParams } from "next/navigation";
+import { Suspense, useCallback, useEffect, useMemo, useState, useSyncExternalStore, type ReactNode } from "react";
 
 import { useOptionalAccountData } from "@/components/account-data-provider";
 import { focusRing } from "@/components/card-recipes";
@@ -38,11 +38,12 @@ import { modeInsetHairline, modeRowHeight } from "@/components/mode-kit/recipes"
 import { modeSecondaryText } from "@/components/mode-kit/type";
 import { onCallGroupAnchorId } from "@/components/on-call/on-call-page-anchors";
 import { useHospitalHandbook, type HospitalHandbookState } from "@/components/on-call/use-hospital-handbook";
+import { OnCallReferSections, onCallReferralMatchCount } from "@/components/on-call/refer/refer-page";
 import { SegmentedControl } from "@/components/ui/segmented-control";
 import { SearchField } from "@/components/ui/text-field";
 import { cn } from "@/components/ui-primitives";
 import { RosterWhosOnEntryLink } from "@/components/on-call/roster-whos-on/roster-whos-on-entry-link";
-import { NewWorkModeOnly } from "@/components/work-mode-launch/work-mode-launch-provider";
+import { NewWorkModeOnly, useNewWorkMode } from "@/components/work-mode-launch/work-mode-launch-provider";
 import { onCallDetailsSchemaFor, type OnCallEntry } from "@/lib/on-call/entry-model";
 import { searchOnCallEntries } from "@/lib/on-call/entry-search";
 import { cacheOnCallEntries, useOnCallEntries } from "@/lib/on-call/entry-store";
@@ -71,14 +72,33 @@ export const ON_CALL_OLD_HANDOVER_HASH = "#on-call-handover-heading";
 
 const noSubscription = () => () => {};
 
-type PeopleTab = "hospital" | "outside" | "mine";
+type PeopleTab = "hospital" | "refer" | "outside" | "mine";
 
+// Contacts holds Refer as a tab (Work mode simplify plan, owner approval 12 Oct 2026): one place for
+// "who and where", with one search box across numbers and referrals. Short labels fit four at 320px.
 const PEOPLE_TABS: readonly { value: PeopleTab; label: string }[] = [
   { value: "hospital", label: "Hospital" },
-  { value: "outside", label: "Outside lines" },
+  { value: "refer", label: "Refer" },
+  { value: "outside", label: "Outside" },
   { value: "mine", label: "Mine" },
 ];
 
+/**
+ * Follows `?show=` whenever the address changes, including a redirect from the old Refer page onto an already
+ * mounted Contacts page. Its own Suspense boundary keeps the rest of the page server-rendered.
+ */
+function PeopleTabFromAddress({ onAsked }: { readonly onAsked: (asked: string | null) => void }) {
+  const asked = useSearchParams()?.get("show") ?? null;
+  useEffect(() => onAsked(asked), [asked, onAsked]);
+  return null;
+}
+
+/** The tab an address asks for: `/on-call/call?show=refer` opens Refer (the old Refer page lands there). */
+function peopleTabFor(asked: string | null, withRefer = true): PeopleTab {
+  if (asked === "refer" && !withRefer) return "hospital";
+  return PEOPLE_TABS.some((option) => option.value === asked) ? (asked as PeopleTab) : "hospital";
+}
+
 function hospitalName(handbook: HospitalHandbookState): string | null {
   return handbook.siteName ?? handbook.serviceName;
 }
@@ -264,7 +284,25 @@ export function OnCallCallPage() {
   const entries = useOnCallEntries();
   const hospitalPhone = useOnCallHospitalPhone();
   const [query, setQuery] = useState("");
-  const [tab, setTab] = useState<PeopleTab>("hospital");
+  // Refer inside Contacts is a new work mode screen; classic readers keep the standalone Refer page.
+  const withRefer = useNewWorkMode();
+  const peopleTabs = withRefer ? PEOPLE_TABS : PEOPLE_TABS.filter((option) => option.value !== "refer");
+  const [tab, setTabState] = useState<PeopleTab>("hospital");
+  const followAddress = useCallback((asked: string | null) => setTabState(peopleTabFor(asked, withRefer)), [withRefer]);
+  // Keep the address in step with the chosen tab, so a refresh reopens the same one.
+  const setTab = useCallback(
+    (next: PeopleTab) => {
+      setTabState(next);
+      const params = new URLSearchParams(window.location.search);
+      if (next === "hospital") params.delete("show");
+      else params.set("show", next);
+      const search = params.toString();
+      router.replace(`${window.location.pathname}${search ? `?${search}` : ""}${window.location.hash}`, {
+        scroll: false,
+      });
+    },
+    [router],
+  );
   const [adding, setAdding] = useState(false);
   const [clock, setClock] = useState(() => new Date());
   // The time in "Cover as of 21:40" is drawn after hydration only, so the server's minute never mismatches the phone's.
@@ -341,14 +379,22 @@ export function OnCallCallPage() {
     !entries.loading && !signedOut && !entries.sample && entries.loadError === null && checkQueue.assessed > 0;
 
   const hospitalCount = groups.reduce((sum, group) => sum + group.items.length, 0);
-  const resultCount = cover.length + hospitalCount + external.length + (signedOut ? 0 : mine.length);
+  // Referral routes are searched here too (Refer lives inside Contacts), so they count towards the result.
+  const referralCount = onCallReferralMatchCount({
+    items: ready && withRefer ? handbook.items : [],
+    entries: withRefer ? entries.entries : [],
+    query,
+    signedOut,
+  });
+  const resultCount = cover.length + hospitalCount + external.length + (signedOut ? 0 : mine.length) + referralCount;
 
   const showHospital = searching || tab === "hospital";
   const showOutside = searching || tab === "outside";
   const showMine = searching ? !signedOut && mine.length > 0 : tab === "mine";
   // The crisis lines show whenever the hospital's numbers are not on screen,
   // unless the Outside lines list (which holds them) already is.
-  const showCrisis = !showOutside && (!ready || tab === "mine" || hospitalCount + cover.length === 0);
+  const showCrisis =
+    !showOutside && (!ready || tab === "mine" || tab === "refer" || hospitalCount + cover.length === 0);
 
   const canAdd = Boolean(account?.isAuthenticated) && !signedOut && !entries.demoMode;
 
@@ -405,11 +451,14 @@ export function OnCallCallPage() {
 
   return (
     <OnCallHubPageFrame page="call" lead={<OnCallHospitalLine handbook={handbook} />}>
+      <Suspense fallback={null}>
+        <PeopleTabFromAddress onAsked={followAddress} />
+      </Suspense>
       <div className="grid min-w-0 grid-cols-[minmax(0,1fr)] gap-3">
         <div data-testid="on-call-call-search">
           <SearchField
             label="Search people"
-            placeholder="Search numbers, wards, roles"
+            placeholder={withRefer ? "Search numbers, referrals, roles" : "Search numbers, roles"}
             value={query}
             onChange={(event) => setQuery(event.target.value)}
             onClear={() => setQuery("")}
@@ -426,7 +475,7 @@ export function OnCallCallPage() {
             layout="equal"
             value={tab}
             onChange={setTab}
-            options={PEOPLE_TABS}
+            options={peopleTabs}
             ariaControls="on-call-people-list"
           />
         )}
@@ -549,6 +598,8 @@ export function OnCallCallPage() {
             <OnCallRow href="/on-call/contacts" title="Your own numbers" testId="on-call-call-mine-link" />
           </OnCallGroupedList>
         ) : null}
+
+        {withRefer && (searching || tab === "refer") ? <OnCallReferSections query={query} /> : null}
       </div>
 
       {searching ? null : (
@@ -559,20 +610,6 @@ export function OnCallCallPage() {
           </NewWorkModeOnly>
           <ul role="list" className="work-card min-w-0">
             <OnCallIsobarRow />
-            <OnCallRow
-              href="/on-call/who-is-who"
-              title="Who's who"
-              subtitle="What the short role names mean"
-              leading={<Users aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />}
-              testId="on-call-call-whos-who"
-            />
-            <OnCallRow
-              href="/on-call/card"
-              title="Pocket card"
-              subtitle="The numbers flagged for it, to print"
-              leading={<Printer aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />}
-              testId="on-call-call-pocket-card"
-            />
             <OnCallRow
               href="/on-call/check"
               title="Numbers to check"
diff --git a/src/components/on-call/find/find-page.tsx b/src/components/on-call/find/find-page.tsx
index 479012b11b..d3a5c9b1fa 100644
--- a/src/components/on-call/find/find-page.tsx
+++ b/src/components/on-call/find/find-page.tsx
@@ -1,6 +1,16 @@
 "use client";
 
-import { BedDouble, BookOpen, ChevronRight, CircleHelp, Landmark, MonitorOff, Package } from "lucide-react";
+import {
+  BedDouble,
+  BookOpen,
+  ChevronRight,
+  CircleHelp,
+  Landmark,
+  MonitorOff,
+  Package,
+  Printer,
+  Users,
+} from "lucide-react";
 import Link from "next/link";
 import { useMemo, useState } from "react";
 
@@ -12,8 +22,8 @@ import { handbookFirstLine, OnCallHandbookItemRow } from "@/components/on-call/f
 import { OnCallFirstNightPanel } from "@/components/on-call/find/first-night-panel";
 import { FirstWeekEntryLink } from "@/components/on-call/first-week/first-week-entry-link";
 import { onCallChipShape, onCallChipTap, onCallLeadingIcon } from "@/components/on-call/kit/calm";
-import { OnCallGroupedList } from "@/components/on-call/kit/grouped-list";
-import { OnCallHandbookState } from "@/components/on-call/kit/handbook-state";
+import { OnCallGroupedList, OnCallRow } from "@/components/on-call/kit/grouped-list";
+import { onCallCrisisLinesCompact, OnCallHandbookState } from "@/components/on-call/kit/handbook-state";
 import { OnCallHospitalLine } from "@/components/on-call/kit/hospital-line";
 import { OnCallHubPageFrame } from "@/components/on-call/kit/hub-page-frame";
 import { modeInsetHairline, modePressable, modeRowHeight } from "@/components/mode-kit/recipes";
@@ -186,7 +196,7 @@ export function OnCallFindPage() {
   return (
     <OnCallHubPageFrame page="find" lead={<OnCallHospitalLine handbook={handbook} />}>
       <OnCallHandbookState handbook={handbook} page="find" />
-      {ready ? null : <OnCallCrisisLines />}
+      {ready ? null : <OnCallCrisisLines compact={onCallCrisisLinesCompact(handbook.status)} />}
 
       {ready ? (
         <div className="grid min-w-0 grid-cols-[minmax(0,1fr)] gap-1">
@@ -236,6 +246,27 @@ export function OnCallFindPage() {
       {ready ? rest.map(renderGroup) : null}
       {ready && !searching && (hasDeskOnly || hospitalPhone) ? <OnCallHospitalPhoneSwitch on={hospitalPhone} /> : null}
 
+      {/* Who's who and the Pocket card moved here from Contacts (Work mode simplify plan, owner approval
+          12 Oct 2026): reference about the hospital lives in its handbook. */}
+      {searching ? null : (
+        <ul role="list" className="work-card min-w-0" data-testid="on-call-find-reference">
+          <OnCallRow
+            href="/on-call/who-is-who"
+            title="Who's who"
+            subtitle="What the short role names mean"
+            leading={<Users aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />}
+            testId="on-call-find-whos-who"
+          />
+          <OnCallRow
+            href="/on-call/card"
+            title="Pocket card"
+            subtitle="The numbers flagged for it, to print"
+            leading={<Printer aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />}
+            testId="on-call-find-pocket-card"
+          />
+        </ul>
+      )}
+
       <div className={cn(modeInsetHairline, "min-w-0")} data-testid="on-call-find-on-site">
         <Link
           href={ON_CALL_ON_SITE_HREF}
diff --git a/src/components/on-call/handover/handover-page.tsx b/src/components/on-call/handover/handover-page.tsx
index 19ca3f8ec0..92581bb78a 100644
--- a/src/components/on-call/handover/handover-page.tsx
+++ b/src/components/on-call/handover/handover-page.tsx
@@ -25,6 +25,7 @@ import { InformationPageShell } from "@/components/information-page-shell";
 import { useOnCallCallLog } from "@/components/on-call/handover/call-log";
 import { FieldLabel, OnCallLegalField } from "@/components/on-call/handover/legal-picker";
 import { onCallActionLink, onCallFilledButton, onCallOutlineButton } from "@/components/on-call/kit/calm";
+import { useModeBandShown } from "@/components/mode-band/mode-band-shown";
 import { OnCallToolNavHeader } from "@/components/on-call/on-call-nav-header";
 import { preloadablePanel } from "@/components/on-call/preloadable-panel";
 import { ModeNotice } from "@/components/mode-kit/notice";
@@ -525,6 +526,7 @@ const DESKTOP_QUERY = "(min-width: 1024px)";
 
 export function OnCallHandoverPage() {
   const view = useOnCallHandover();
+  const underBand = useModeBandShown();
   const patients = useMemo(() => view?.patients ?? [], [view]);
   const night = useNightShift();
   const [mode, setMode] = useState<"form" | "table">("form");
@@ -721,7 +723,10 @@ export function OnCallHandoverPage() {
           ) : (
             <div className="grid min-w-0 gap-2 print:hidden">
               <div className="flex min-w-0 items-center justify-between gap-3">
-                <h1 className="text-2xl font-semibold text-[color:var(--text-heading)]">Handover</h1>
+                {/* Under the work band its title already says Handover, so the heading stays for screen readers only. */}
+                <h1 className={underBand ? "sr-only" : "text-2xl font-semibold text-[color:var(--text-heading)]"}>
+                  Handover
+                </h1>
                 {patients.length > 0 && !confirmClear ? (
                   <button
                     type="button"
diff --git a/src/components/on-call/now/shift-shortcuts.tsx b/src/components/on-call/now/shift-shortcuts.tsx
index b7a2a362b6..69cb8c4969 100644
--- a/src/components/on-call/now/shift-shortcuts.tsx
+++ b/src/components/on-call/now/shift-shortcuts.tsx
@@ -2,7 +2,7 @@
 
 import { Copy, Plus } from "lucide-react";
 import Link from "next/link";
-import { useEffect, useRef, useState } from "react";
+import { useEffect, useRef, useState, type ReactNode } from "react";
 
 import { focusRing } from "@/components/card-recipes";
 import {
@@ -33,7 +33,7 @@ function countLine(count: number | null, one: string, many: (n: number) => strin
  * counts are tonight's calls and the patients drafted, both read from this
  * phone only, and both left out until the phone has been read.
  */
-export function NowShiftShortcuts() {
+export function NowShiftShortcuts({ children }: { readonly children?: ReactNode } = {}) {
   const [open, setOpen] = useState(false);
   // Opened from #log-a-call there is no opener in focus, so closing returns to the button.
   const buttonRef = useRef<HTMLButtonElement>(null);
@@ -65,43 +65,49 @@ export function NowShiftShortcuts() {
 
   return (
     // One flat card split in two (work-mode redesign, owner request 6 Oct 2026).
-    <div
-      className="work-card grid grid-cols-2 divide-x divide-[color:var(--border)]"
-      data-testid="on-call-now-shortcuts"
-    >
-      <button
-        ref={buttonRef}
-        type="button"
-        aria-haspopup="dialog"
-        onClick={() => setOpen(true)}
-        data-testid="on-call-now-log-a-call"
-        className={pairCell}
-      >
-        <Plus aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />
-        <span className="grid min-w-0">
-          <span className={cn(modeNameText, "break-words text-sm text-[color:var(--text-heading)]")}>Log a call</span>
-          {callsLine ? <span className={cn(modeSecondaryText, "text-xs")}>{callsLine}</span> : null}
-        </span>
-      </button>
-      {/* A literal href: the route-reachability guard reads literal hrefs only. */}
-      <Link href="/on-call/handover" data-testid="on-call-home-handover" className={pairCell}>
-        <Copy aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />
-        <span className="grid min-w-0">
-          <span className={cn(modeNameText, "break-words text-sm text-[color:var(--text-heading)]")}>Handover</span>
-          {draftedLine ? <span className={cn(modeSecondaryText, "text-xs")}>{draftedLine}</span> : null}
-        </span>
-      </Link>
-      <Sheet
-        open={open}
-        onClose={close}
-        returnFocusRef={buttonRef}
-        title="Log a call"
-        testId="on-call-now-log-a-call-sheet"
-      >
-        <div data-mode-identity="on-call">
-          <OnCallCallLogCard />
-        </div>
-      </Sheet>
+    // The shift's tools in one card (Work mode simplify plan, 12 Oct 2026): the pair on top, then any
+    // rows the page adds (the shift lists) under a hairline.
+    <div className="work-card grid min-w-0" data-testid="on-call-now-shift-tools">
+      <div className="grid grid-cols-2 divide-x divide-[color:var(--border)]" data-testid="on-call-now-shortcuts">
+        <button
+          ref={buttonRef}
+          type="button"
+          aria-haspopup="dialog"
+          onClick={() => setOpen(true)}
+          data-testid="on-call-now-log-a-call"
+          className={pairCell}
+        >
+          <Plus aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />
+          <span className="grid min-w-0">
+            <span className={cn(modeNameText, "break-words text-sm text-[color:var(--text-heading)]")}>Log a call</span>
+            {callsLine ? <span className={cn(modeSecondaryText, "text-xs")}>{callsLine}</span> : null}
+          </span>
+        </button>
+        {/* A literal href: the route-reachability guard reads literal hrefs only. */}
+        <Link href="/on-call/handover" data-testid="on-call-home-handover" className={pairCell}>
+          <Copy aria-hidden="true" strokeWidth={2} className={onCallLeadingIcon} />
+          <span className="grid min-w-0">
+            <span className={cn(modeNameText, "break-words text-sm text-[color:var(--text-heading)]")}>Handover</span>
+            {draftedLine ? <span className={cn(modeSecondaryText, "text-xs")}>{draftedLine}</span> : null}
+          </span>
+        </Link>
+        <Sheet
+          open={open}
+          onClose={close}
+          returnFocusRef={buttonRef}
+          title="Log a call"
+          testId="on-call-now-log-a-call-sheet"
+        >
+          <div data-mode-identity="on-call">
+            <OnCallCallLogCard />
+          </div>
+        </Sheet>
+      </div>
+      {children ? (
+        <ul role="list" className="min-w-0 border-t border-[color:var(--border)]">
+          {children}
+        </ul>
+      ) : null}
     </div>
   );
 }
diff --git a/src/components/on-call/now/systems-down.tsx b/src/components/on-call/now/systems-down.tsx
index 5a1b58ef24..a25d6f1ac4 100644
--- a/src/components/on-call/now/systems-down.tsx
+++ b/src/components/on-call/now/systems-down.tsx
@@ -4,7 +4,7 @@ import { Briefcase, CalendarDays, CalendarRange, Moon, Printer, WifiOff } from "
 import Link from "next/link";
 
 import { focusRing } from "@/components/card-recipes";
-import { onCallActionLink, onCallChipShape, onCallChipTap, onCallLeadingIcon } from "@/components/on-call/kit/calm";
+import { onCallActionLink, onCallLeadingIcon } from "@/components/on-call/kit/calm";
 import { OnCallRow } from "@/components/on-call/kit/grouped-list";
 import { NowShiftLists } from "@/components/on-call/now/shift-lists";
 import { ON_CALL_FIND_DOWNTIME_HREF, ON_CALL_ON_SITE_HREF } from "@/components/on-call/on-call-section-identity";
@@ -15,11 +15,11 @@ import { onCallFirstNightProgress } from "@/lib/on-call/first-night";
 import type { HandbookItem } from "@/lib/on-call/handbook-items";
 import type { OnCallShiftContext } from "@/lib/on-call/shift-context";
 
-/** One situation chip: a ladder the reader or the hospital recorded. */
+/** One situation row: a ladder the reader or the hospital recorded. */
 export type OnCallSituation = { readonly id: string; readonly title: string; readonly href: string };
 
 /**
- * "Who do I call now?" (mock-up v10 Now): one chip per recorded situation,
+ * "Who do I call now?" (mock-up v10 Now): one row per recorded situation,
  * each opening its ladder, and "Escalation ladder" at the right. Situations come
  * only from ladders that exist (the reader's own Playbook and the hospital's);
  * with none, the action still opens the page that says so.
@@ -56,17 +56,15 @@ export function NowWhoToCall({
         </p>
       ) : null}
       {situations.length > 0 ? (
-        <ul role="list" className="flex min-w-0 flex-wrap gap-x-2 px-1">
+        // One grouped list, a row per situation (polish pass, 12 Oct 2026): chips stacked unevenly at 320px.
+        <ul role="list" className="work-card min-w-0">
           {situations.map((situation) => (
-            <li key={situation.id} className="min-w-0">
-              <Link
-                href={situation.href}
-                data-testid={`on-call-now-situation-${situation.id}`}
-                className={cn(onCallChipTap, focusRing, "rounded-md no-underline")}
-              >
-                <span className={onCallChipShape}>{situation.title}</span>
-              </Link>
-            </li>
+            <OnCallRow
+              key={situation.id}
+              title={situation.title}
+              href={situation.href}
+              testId={`on-call-now-situation-${situation.id}`}
+            />
           ))}
         </ul>
       ) : null}
@@ -75,6 +73,9 @@ export function NowWhoToCall({
 }
 
 /**
+ * Unused since 12 Oct 2026: Now dropped this list (Work mode simplify plan, owner approval) and kept
+ * only the shift lists, in the shift tools card. Kept under the 30-day dead-code rule.
+ *
  * "More for this shift" (mock-up v10 Now): the shift lists with their bar,
  * Systems down, First night with its real tick count, and the one-line On site
  * link to Admin. Handover and Shift pulse moved up the page as their own
diff --git a/src/components/on-call/now/your-usual.tsx b/src/components/on-call/now/your-usual.tsx
index 1d084a64d3..b9c22a219f 100644
--- a/src/components/on-call/now/your-usual.tsx
+++ b/src/components/on-call/now/your-usual.tsx
@@ -227,6 +227,13 @@ function DialTile({
           className={cn(focusRing, modePressable, "min-h-12 w-full rounded-md px-0.5")}
         >
           <span className={tileLabel}>{tile.title}</span>
+          {/* The number itself, so it can be read at a glance before the call (Work mode simplify plan, 12 Oct 2026). */}
+          <span
+            className={cn(modeNumberText, "block break-words text-xs text-[color:var(--text-muted)]")}
+            data-testid={`on-call-now-usual-number-${tile.id}`}
+          >
+            {(route ?? dial).display}
+          </span>
           {label ? <span className="block text-xs text-[color:var(--text-muted)]">{label}</span> : null}
           {calledAt ? (
             <span className={cn(modeNumberText, "block text-xs text-[color:var(--text-muted)]")}>
diff --git a/src/components/on-call/on-call-check-page.tsx b/src/components/on-call/on-call-check-page.tsx
index b58af34fc8..92f2ca73f8 100644
--- a/src/components/on-call/on-call-check-page.tsx
+++ b/src/components/on-call/on-call-check-page.tsx
@@ -4,7 +4,6 @@ import { CalendarCheck } from "lucide-react";
 import Link from "next/link";
 import { useEffect, useMemo, useState } from "react";
 
-import { cardSurface } from "@/components/card-recipes";
 import { InformationPageShell } from "@/components/information-page-shell";
 import { onCallEntryHref, onCallViewForEntry } from "@/components/on-call/on-call-entry-view";
 import { OnCallLoadFailed } from "@/components/on-call/on-call-load-failed";
@@ -136,37 +135,48 @@ export function OnCallCheckPage({ now: nowProp }: { now?: Date } = {}) {
                   <h2 id={`on-call-check-${group.id}`} className={cn(eyebrowText, "mb-2")}>
                     {group.title} · {group.items.length}
                   </h2>
-                  <ul className="flex flex-col gap-2" data-testid={`on-call-check-group-${group.id}`}>
-                    {group.items.map(({ entry, dueAt }) => (
-                      <li key={entry.id} className={cn(cardSurface, "flex flex-col gap-2 p-3")}>
-                        <div className="min-w-0">
-                          <p className={eyebrowText}>{ON_CALL_VIEW_TITLES[onCallViewForEntry(entry)]}</p>
-                          <p className="text-sm font-semibold text-[color:var(--text)]">{entry.title}</p>
-                          <p className={cn(textMuted, "text-xs")}>
-                            {entry.lastVerifiedAt
-                              ? `Checked ${formatClinicalDate(entry.lastVerifiedAt)}${
-                                  dueAt ? ` · due ${formatClinicalDate(dueAt.toISOString())}` : ""
-                                }`
-                              : "Never checked"}
-                          </p>
-                        </div>
-                        <div className="flex flex-wrap gap-2">
+                  {/* One card of rows rather than a card per entry (Work mode simplify plan, 12 Oct 2026):
+                      the row opens the entry to fix it, and Still correct sits at its right. Demo entries
+                      cannot be confirmed, so their rows carry no greyed-out button. */}
+                  <ul className="work-card min-w-0" data-testid={`on-call-check-group-${group.id}`}>
+                    {group.items.map(({ entry, dueAt }, index) => (
+                      <li
+                        key={entry.id}
+                        className={cn(
+                          "flex min-w-0 items-center gap-2 py-1 pl-3 pr-2",
+                          index > 0 && "border-t border-[color:var(--border)]",
+                        )}
+                      >
+                        <Link
+                          href={onCallEntryHref(entry)}
+                          aria-label={`${entry.title}. Open to edit`}
+                          className="grid min-h-tap min-w-0 flex-1 content-center py-1.5 no-underline"
+                        >
+                          <span className="break-words text-sm font-semibold text-[color:var(--text)]">
+                            {entry.title}
+                          </span>
+                          <span className={cn(textMuted, "break-words text-xs")}>
+                            {[
+                              ON_CALL_VIEW_TITLES[onCallViewForEntry(entry)],
+                              entry.lastVerifiedAt
+                                ? `Checked ${formatClinicalDate(entry.lastVerifiedAt)}${
+                                    dueAt ? `, due ${formatClinicalDate(dueAt.toISOString())}` : ""
+                                  }`
+                                : "Never checked",
+                            ].join(" · ")}
+                          </span>
+                        </Link>
+                        {demoMode ? null : (
                           <button
                             type="button"
-                            className={floatingControl}
-                            disabled={demoMode || pending !== null}
+                            className={cn(floatingControl, "shrink-0")}
+                            disabled={pending !== null}
                             onClick={() => void confirm(entry)}
                             data-testid={`on-call-check-confirm-${entry.slug}`}
                           >
                             {pending === entry.id ? "Saving…" : "Still correct"}
                           </button>
-                          <Link
-                            href={onCallEntryHref(entry)}
-                            className="inline-flex min-h-tap items-center px-2 text-sm font-semibold text-[color:var(--clinical-accent)]"
-                          >
-                            Open to edit
-                          </Link>
-                        </div>
+                        )}
                       </li>
                     ))}
                   </ul>
diff --git a/src/components/on-call/on-call-home.tsx b/src/components/on-call/on-call-home.tsx
index 709cbd41c3..051086c3fb 100644
--- a/src/components/on-call/on-call-home.tsx
+++ b/src/components/on-call/on-call-home.tsx
@@ -21,7 +21,8 @@ import { NowRightNow } from "@/components/on-call/now/right-now";
 import { NowShiftClock } from "@/components/on-call/now/shift-clock";
 import { NowShiftPulseCard } from "@/components/on-call/now/shift-pulse-card";
 import { NowShiftShortcuts } from "@/components/on-call/now/shift-shortcuts";
-import { NowFooter, NowWhoToCall, type OnCallSituation } from "@/components/on-call/now/systems-down";
+import { NowShiftLists } from "@/components/on-call/now/shift-lists";
+import { NowWhoToCall, type OnCallSituation } from "@/components/on-call/now/systems-down";
 import { NowYourTeam } from "@/components/on-call/now/your-team";
 import { NowYourUsual, usualTiles } from "@/components/on-call/now/your-usual";
 import { onCallEntryHref } from "@/components/on-call/on-call-entry-view";
@@ -69,7 +70,7 @@ import { useWorkTimeZone } from "@/components/work-time/use-work-time-zone";
  *  5. "Needs you", only while a call to a rung of the reader's ladder waits;
  *  6. "Your usual", four tiles;
  *  7. "Your team", three roles;
- *  8. the footer group: shift lists, Systems down, First night, On site;
+ *  8. the shift tools: Log a call, Handover, the shift lists and Shift pulse;
  *  9. the state modules: example content, then first run.
  *
  * There is no ask box and no search box on Now (amendment r6, Task 2), no tile
@@ -407,7 +408,12 @@ function OnCallHomeLive({ now: pinnedNow }: { now?: Date } = {}) {
             <>
               {/* Shift tools sit after the team's numbers, so on a computer the numbers and the
                   escalation fill the left column and the tools the right (usefulness audit, 11 Oct 2026). */}
-              <NowShiftShortcuts />
+              {/* The shift lists, the one row kept from "More for this shift" (Work mode simplify plan,
+                  12 Oct 2026), share the tools' card: the rest live where they belong (Roster, Handbook,
+                  Starting here). */}
+              <NowShiftShortcuts>
+                <NowShiftLists context={context} shifts={shifts} items={handbookItems} now={now} />
+              </NowShiftShortcuts>
               <NowShiftPulseCard now={now} />
               {/* A week before a new job starts until the end of its first week. */}
               <NewWorkModeOnly>
@@ -417,7 +423,6 @@ function OnCallHomeLive({ now: pinnedNow }: { now?: Date } = {}) {
           }
           shortcuts={
             <>
-              <NowFooter context={context} shifts={shifts} items={handbookItems} now={now} />
               {/* The public lines close the page whenever the hospital's own
                   numbers are on screen; otherwise they sit near the top. */}
               {numbersOnScreen ? <NowCrisisLines now={now} /> : null}
diff --git a/src/components/on-call/on-call-page-menu.tsx b/src/components/on-call/on-call-page-menu.tsx
index 05b7d0a858..4d8003dc1e 100644
--- a/src/components/on-call/on-call-page-menu.tsx
+++ b/src/components/on-call/on-call-page-menu.tsx
@@ -218,7 +218,8 @@ export function OnCallPageMenu({
         )}
       >
         <Ellipsis aria-hidden="true" className="size-icon-md" strokeWidth={2.25} />
-        More
+        {/* "Options", not "More": the band's More tab sits just above it (Work mode simplify plan, 12 Oct 2026). */}
+        Options
       </button>
 
       <Sheet
diff --git a/src/components/on-call/refer/refer-page.tsx b/src/components/on-call/refer/refer-page.tsx
index 76e89af538..895011d459 100644
--- a/src/components/on-call/refer/refer-page.tsx
+++ b/src/components/on-call/refer/refer-page.tsx
@@ -21,7 +21,7 @@ import { OnCallRouteFreshnessLine } from "@/components/on-call/refer/route-fresh
 import { useHospitalHandbook } from "@/components/on-call/use-hospital-handbook";
 import { SearchField } from "@/components/ui/text-field";
 import { cn } from "@/components/ui-primitives";
-import { onCallEntryIsEditable } from "@/lib/on-call/entry-model";
+import { onCallEntryIsEditable, type OnCallEntry } from "@/lib/on-call/entry-model";
 import { useOnCallEntries } from "@/lib/on-call/entry-store";
 import type { HandbookItem } from "@/lib/on-call/handbook-items";
 import { searchHandbookItems } from "@/lib/on-call/handbook-search";
@@ -35,6 +35,35 @@ function matchesNote(entry: { title: string; subtitle?: string | null }, query:
   return terms.every((term) => haystack.includes(term));
 }
 
+/**
+ * How many referral rows a search shows: the hospital's referral routes plus the reader's own referral
+ * notes. Contacts counts these too, so a referral-only match never reads as "no results" there.
+ */
+export function onCallReferralMatchCount({
+  items,
+  entries,
+  query,
+  signedOut,
+}: {
+  readonly items: readonly HandbookItem[];
+  readonly entries: readonly OnCallEntry[];
+  readonly query: string;
+  readonly signedOut: boolean;
+}): number {
+  if (!query.trim()) return 0;
+  const routes = searchHandbookItems(
+    items.filter((item) => item.section === "referrals"),
+    query,
+  ).length;
+  if (signedOut) return routes;
+  return (
+    routes +
+    entries.filter(
+      (entry) => entry.section === "referrals" && onCallEntryIsEditable(entry) && matchesNote(entry, query),
+    ).length
+  );
+}
+
 /**
  * Refer: where to send someone (mock-up v10 s-3). The hospital's own referral
  * routes first, then a link to the Services directory, then the reader's own
@@ -55,12 +84,50 @@ function matchesNote(entry: { title: string; subtitle?: string | null }, query:
  *   the line says which are only theirs rather than claiming all of them are.
  */
 export function OnCallReferPage() {
+  const handbook = useHospitalHandbook();
+  const entries = useOnCallEntries();
+  const [query, setQuery] = useState("");
+  const ready = handbook.status === "ready";
+  const signedOut = entries.signedOut || handbook.status === "signed-out";
+
+  return (
+    <OnCallHubPageFrame
+      page="refer"
+      // The group eyebrow names the hospital; the line stays only to offer "Change".
+      lead={handbook.hospitals.length > 1 ? <OnCallHospitalLine handbook={handbook} /> : null}
+    >
+      <OnCallHandbookState handbook={handbook} page="refer" />
+      {ready ? null : <OnCallCrisisLines compact={onCallCrisisLinesCompact(handbook.status)} />}
+
+      {ready || !signedOut ? (
+        <div className="grid min-w-0 grid-cols-[minmax(0,1fr)]" data-testid="on-call-refer-search">
+          <SearchField
+            label="Search referrals and services"
+            placeholder="Search referrals and services"
+            value={query}
+            onChange={(event) => setQuery(event.target.value)}
+            onClear={() => setQuery("")}
+            clearLabel="Clear the referral search"
+            autoComplete="off"
+          />
+        </div>
+      ) : null}
+      <OnCallReferSections query={query} />
+    </OnCallHubPageFrame>
+  );
+}
+
+/**
+ * Refer's lists without its frame or search box: the hospital's routes, the Services directory link
+ * and the reader's own notes, filtered by `query`. Contacts shows them as its Refer tab (Work mode
+ * simplify plan, owner approval 12 Oct 2026), so one search box covers numbers and referrals.
+ */
+export function OnCallReferSections({ query }: { readonly query: string }) {
   const handbook = useHospitalHandbook();
   const entries = useOnCallEntries();
   const hospitalPhone = useOnCallHospitalPhone();
   const [team, setTeam] = useState(ALL_TEAMS);
   const [teamsOpen, setTeamsOpen] = useState(false);
-  const [query, setQuery] = useState("");
   const searching = query.trim().length > 0;
   const ready = handbook.status === "ready";
   const hospitalName = handbook.siteName ?? handbook.serviceName;
@@ -78,7 +145,8 @@ export function OnCallReferPage() {
   );
   const chosen = teams.includes(team) ? team : ALL_TEAMS;
   const byTeam = chosen === ALL_TEAMS ? referrals : referrals.filter((item) => item.parsed.team === chosen);
-  const shown = searching ? searchHandbookItems(byTeam, query) : byTeam;
+  // A search covers every team, so it matches what Contacts counts; the team filter is for browsing.
+  const shown = searching ? searchHandbookItems(referrals, query) : byTeam;
   const hasDeskOnly = referrals.some((item) => item.dial.kind === "extension");
 
   const signedOut = entries.signedOut || handbook.status === "signed-out";
@@ -94,36 +162,16 @@ export function OnCallReferPage() {
   const resultCount = shown.length + (signedOut ? 0 : mineShown.length);
 
   return (
-    <OnCallHubPageFrame
-      page="refer"
-      // The group eyebrow names the hospital; the line stays only to offer "Change".
-      lead={handbook.hospitals.length > 1 ? <OnCallHospitalLine handbook={handbook} /> : null}
-    >
-      <OnCallHandbookState handbook={handbook} page="refer" />
-      {ready ? null : <OnCallCrisisLines compact={onCallCrisisLinesCompact(handbook.status)} />}
-
-      {ready || !signedOut ? (
-        <div className="grid min-w-0 grid-cols-[minmax(0,1fr)]" data-testid="on-call-refer-search">
-          <SearchField
-            label="Search referrals and services"
-            placeholder="Search referrals and services"
-            value={query}
-            onChange={(event) => setQuery(event.target.value)}
-            onClear={() => setQuery("")}
-            clearLabel="Clear the referral search"
-            autoComplete="off"
-          />
-          <p role="status" aria-live="polite" className="sr-only">
-            {searching ? `${resultCount} ${resultCount === 1 ? "result" : "results"} here` : ""}
-          </p>
-        </div>
-      ) : null}
+    <div className="grid min-w-0 gap-5" data-testid="on-call-refer-sections">
+      <p role="status" aria-live="polite" className="sr-only">
+        {searching ? `${resultCount} ${resultCount === 1 ? "referral" : "referrals"} here` : ""}
+      </p>
 
       {ready && (shown.length > 0 || !searching) && referrals.length > 0 ? (
         <OnCallGroupedList
           eyebrow={hospitalName ? `At ${hospitalName}` : "At this hospital"}
           action={
-            teams.length >= 2
+            teams.length >= 2 && !searching
               ? {
                   label: chosen,
                   onClick: () => setTeamsOpen((open) => !open),
@@ -135,7 +183,7 @@ export function OnCallReferPage() {
           id={onCallGroupAnchorId("hospital")}
           testId="on-call-refer-hospital"
         >
-          {teams.length >= 2 && (teamsOpen || chosen !== ALL_TEAMS) ? (
+          {teams.length >= 2 && !searching && (teamsOpen || chosen !== ALL_TEAMS) ? (
             <li className="min-w-0 px-1 pb-1">
               <OnCallFilterChips
                 options={[ALL_TEAMS, ...teams]}
@@ -255,6 +303,6 @@ export function OnCallReferPage() {
           </>
         )}
       </OnCallGroupedList>
-    </OnCallHubPageFrame>
+    </div>
   );
 }
diff --git a/src/lib/work-frame/areas.ts b/src/lib/work-frame/areas.ts
index 8bac81a577..fcf4dab175 100644
--- a/src/lib/work-frame/areas.ts
+++ b/src/lib/work-frame/areas.ts
@@ -1,5 +1,5 @@
 import type { AppModeId } from "@/lib/app-modes";
-import { ON_CALL_ADMIN_ROWS_HREF, ON_CALL_WHOS_ON_ENABLED } from "@/lib/on-call/feature-flags";
+import { ON_CALL_WHOS_ON_ENABLED } from "@/lib/on-call/feature-flags";
 
 /**
  * The work-mode frame's own navigation table (work-mode redesign, owner
@@ -1157,35 +1157,35 @@ const onCall: WorkArea = {
   id: "call",
   name: "On Call",
   identity: "on-call",
+  // Four jobs, one place each (Work mode simplify plan, owner approval 12 Oct 2026): Now for the shift,
+  // Contacts for who and where (People, Refer and Who's on together), Playbook for what to do, and the
+  // Handbook (first in More, so it joins the tab row whenever there is room) for how the hospital works.
   tabs: [
     { id: "now", label: "Now", sub: "Your shift", icon: "pulse", href: "/on-call", title: "On Call" },
     {
       id: "call",
-      label: "People",
-      sub: "Who to ring",
+      label: "Contacts",
+      sub: "Numbers and referrals",
       icon: "phone",
       href: "/on-call/call",
-      paths: ["/on-call/call", "/on-call/contacts"],
-    },
-    {
-      id: "refer",
-      label: "Refer",
-      sub: "Who takes it",
-      icon: "refer",
-      href: "/on-call/refer",
-      paths: ["/on-call/refer", "/on-call/referrals"],
+      paths: ["/on-call/call", "/on-call/contacts", "/on-call/refer", "/on-call/referrals"],
     },
+    { id: "playbook", label: "Playbook", sub: "What to do", icon: "clipboard", href: "/on-call/playbook" },
   ],
   groups: [
     {
       label: "Reference",
       items: [
-        { id: "find", label: "Handbook", sub: "Wards, systems", icon: "book", href: "/on-call/find" },
-        { id: "playbook", label: "Playbook", sub: "What to do", icon: "clipboard", href: "/on-call/playbook" },
-        { id: "whoswho", label: "Who's who", sub: "Roles and teams", icon: "users", href: "/on-call/who-is-who" },
         {
-          // One entry for the three pages a doctor new to a hospital needs; a chip row on each
-          // moves between them (usefulness audit, 11 Oct 2026).
+          id: "find",
+          label: "Handbook",
+          sub: "Wards, systems, pocket card",
+          icon: "book",
+          href: "/on-call/find",
+          // Who's who and the Pocket card are reached from the Handbook's own page.
+          paths: ["/on-call/find", "/on-call/who-is-who", "/on-call/card"],
+        },
+        {
           id: "starting-here",
           label: "Starting here",
           short: "Starting",
@@ -1194,17 +1194,18 @@ const onCall: WorkArea = {
           href: "/on-call/first-week",
           paths: ["/on-call/first-week", "/on-call/first-night", "/on-call/orientation"],
         },
-        { id: "card", label: "Pocket card", sub: "To print", icon: "card", href: "/on-call/card" },
-        // The area's last group (Service) is for editors only, so Help sits with the reference pages.
-        { id: "call-help", label: "Help", sub: "How On Call works", icon: "help", action: "work-help" },
       ],
     },
     {
-      // Trimmed (usefulness audit, 11 Oct 2026): "Who to call now" is the Playbook's job, so it opens
-      // there from Now; Shift pulse shows on Now once it has a pattern; Who's on links to the roster
-      // names; Teaching and Renewals are in the side menu.
-      label: "Tonight tools",
+      label: "Tonight",
       items: [
+        {
+          id: "handover",
+          label: "Handover",
+          sub: "Kept on this phone",
+          icon: "send",
+          href: "/on-call/handover",
+        },
         ...(ON_CALL_WHOS_ON_ENABLED
           ? [
               {
@@ -1219,43 +1220,25 @@ const onCall: WorkArea = {
           : [
               {
                 id: "whoson-roster",
-                label: "From the roster",
-                short: "Roster",
-                sub: "Your team's roster",
+                label: "Who's on",
+                sub: "From your team's roster",
                 icon: "calendar",
                 href: "/on-call/whos-on/roster",
               } as const,
             ]),
+        { id: "call-help", label: "Help", sub: "How On Call works", icon: "help", action: "work-help" },
+      ],
+    },
+    {
+      label: "Keeping it right",
+      items: [
         {
           id: "check",
           label: "Check these",
-          sub: "Before you leave",
+          sub: "Numbers due a check",
           icon: "check-list",
           href: "/on-call/check",
-          band: false,
-        },
-        {
-          id: "handover",
-          label: "Handover",
-          sub: "Kept on this phone",
-          icon: "send",
-          href: "/on-call/handover",
-          band: false,
-        },
-        {
-          id: "logistics",
-          label: "Numbers",
-          sub: "Crisis lines first",
-          icon: "phone",
-          href: ON_CALL_ADMIN_ROWS_HREF,
-          paths: [],
-          leadsTo: "my-work",
         },
-      ],
-    },
-    {
-      label: "Service",
-      items: [
         {
           id: "service",
           label: "Manage service",
diff --git a/src/lib/work-search/pages.ts b/src/lib/work-search/pages.ts
index 44f7e1c89b..5c11d6da24 100644
--- a/src/lib/work-search/pages.ts
+++ b/src/lib/work-search/pages.ts
@@ -112,11 +112,11 @@ const KEYWORDS: Readonly<Record<string, readonly string[]>> = {
   "admin:admin-hospital": ["hospital", "sick calls", "medical workforce", "dct", "safe number"],
   "admin:admin-people": ["roles", "give a role", "supervisors", "people"],
   "call:now": ["on call", "tonight", "shift", "breaks", "shift pulse", "workload"],
+  // Who's who and the Pocket card folded into the Handbook (12 Oct 2026), so their words did too.
   "call:call": ["phone", "numbers", "switchboard", "pager", "contacts", "ring"],
   "call:refer": ["referral", "referrals", "refer"],
-  "call:find": ["handbook", "wards", "equipment", "systems down"],
+  "call:find": ["handbook", "wards", "equipment", "systems down", "roles", "teams", "print", "pocket card"],
   "call:playbook": ["what to do", "emergency", "codes", "who to call", "escalate"],
-  "call:whoswho": ["roles", "teams"],
   "call:starting-here": [
     "checklist",
     "induction",
@@ -126,7 +126,6 @@ const KEYWORDS: Readonly<Record<string, readonly string[]>> = {
     "first shift",
     "new job",
   ],
-  "call:card": ["print", "pocket card"],
   "call:whoson": ["tonight's team", "who's on"],
   "call:check": ["before you leave", "checklist"],
   "call:handover": ["handover"],
@@ -177,6 +176,21 @@ export function workSearchPages(): readonly WorkSearchPage[] {
       };
     }
   }
+  // Refer is a tab inside Contacts now (12 Oct 2026), so it has no frame entry of its own; its old address
+  // opens that tab in either work mode, so a search for "referral" lands on the routes, not on Hospital.
+  const contacts = WORK_AREAS.call.tabs.find((item) => item.id === "call");
+  if (contacts)
+    pages.push({
+      id: "call:refer",
+      label: "Refer",
+      area: WORK_AREAS.call.name,
+      identity: WORK_AREAS.call.identity,
+      sub: "Referral routes",
+      href: "/on-call/refer",
+      icon: contacts.icon,
+      keywords: KEYWORDS["call:refer"] ?? [],
+      gates: [],
+    });
   pagesMemory = pages;
   return pages;
 }
diff --git a/tests/on-call-call-page.dom.test.tsx b/tests/on-call-call-page.dom.test.tsx
index f990857425..a286bc7b72 100644
--- a/tests/on-call-call-page.dom.test.tsx
+++ b/tests/on-call-call-page.dom.test.tsx
@@ -16,6 +16,7 @@ const entries = vi.hoisted(() => ({
 const router = vi.hoisted(() => ({ replace: vi.fn() }));
 
 vi.mock("next/navigation", () => ({
+  useSearchParams: () => new URLSearchParams(window.location.search),
   usePathname: () => "/on-call/call",
   useRouter: () => ({ push: vi.fn(), replace: router.replace, back: vi.fn(), prefetch: vi.fn() }),
 }));
@@ -33,6 +34,7 @@ import {
   onCallHospitalPhoneStorageKey,
 } from "@/components/on-call/call/call-device-stores";
 import { onCallCallGroups, onCallRowBadge } from "@/components/on-call/call/call-groups";
+import { WorkModeLaunchProvider } from "@/components/work-mode-launch/work-mode-launch-provider";
 import { OnCallCallPage } from "@/components/on-call/call/call-page";
 import { onCallCallRoute } from "@/components/on-call/kit/dial-sheet";
 import { clearOnCallDeviceState } from "@/lib/on-call/device-state-keys";
@@ -59,7 +61,8 @@ beforeEach(() => {
 afterEach(cleanup);
 
 /** People's Hospital / Outside lines / Mine switch. */
-const showTab = (name: "Hospital" | "Outside lines" | "Mine") => userEvent.click(screen.getByRole("radio", { name }));
+const showTab = (name: "Hospital" | "Refer" | "Outside" | "Mine") =>
+  userEvent.click(screen.getByRole("radio", { name }));
 
 /** "Didn't connect" is marked from the number's own sheet: open the row's sheet, then tap the mark. */
 async function markDidntConnect(rowTestId: string, id: string) {
@@ -89,7 +92,7 @@ describe("Call page", () => {
     expect(document.getElementById("on-call-group-external")).toBeNull();
     expect(document.getElementById("on-call-group-mine")).toBeNull();
 
-    await showTab("Outside lines");
+    await showTab("Outside");
     expect(document.getElementById("on-call-group-external")).not.toBeNull();
     expect(document.getElementById("on-call-group-hospital")).toBeNull();
 
@@ -103,6 +106,49 @@ describe("Call page", () => {
     expect(screen.queryByText(/being built/i)).toBeNull();
   });
 
+  it("holds Refer as a tab, so one Contacts page covers numbers and referrals", async () => {
+    handbook.state = ready(items([{ id: "sw", title: "Switchboard", phone: "9000 0000" }]));
+    render(<OnCallCallPage />);
+    expect(screen.queryByTestId("on-call-refer-sections")).toBeNull();
+    await showTab("Refer");
+    expect(screen.getByTestId("on-call-refer-sections")).toBeInTheDocument();
+    expect(screen.getByTestId("on-call-refer-services-link")).toHaveAttribute("href", "/services/search");
+    expect(document.getElementById("on-call-group-hospital")).toBeNull();
+  });
+
+  it("keeps Refer out of Contacts for a classic reader, who keeps the standalone Refer page", () => {
+    window.history.replaceState(null, "", "/on-call/call?show=refer");
+    handbook.state = ready(items([{ id: "sw", title: "Switchboard", phone: "9000 0000" }]));
+    render(
+      <WorkModeLaunchProvider
+        launch={{ newWorkMode: false, previewAudience: false, classicPreferred: true, choiceAvailable: true }}
+      >
+        <OnCallCallPage />
+      </WorkModeLaunchProvider>,
+    );
+    expect(screen.queryByRole("radio", { name: "Refer" })).toBeNull();
+    expect(screen.queryByTestId("on-call-refer-sections")).toBeNull();
+    expect(screen.getByRole("radio", { name: "Hospital" })).toHaveAttribute("aria-checked", "true");
+    window.history.replaceState(null, "", "/on-call/call");
+  });
+
+  it("keeps the crisis lines on Refer, and counts a referral-only search match as a result", async () => {
+    handbook.state = ready(
+      items([
+        { id: "sw", title: "Switchboard", phone: "9000 0000" },
+        { id: "r", title: "Synthetic sleep clinic", phone: "9000 0077", section: "referrals" },
+      ]),
+    );
+    render(<OnCallCallPage />);
+    await showTab("Refer");
+    // Refer shows no hospital numbers, so the public crisis lines stay on screen.
+    expect(screen.getByTestId("on-call-crisis-lines")).toBeInTheDocument();
+    await userEvent.type(screen.getByRole("searchbox"), "sleep clinic");
+    expect(screen.queryByTestId("on-call-call-nothing-found")).toBeNull();
+    expect(screen.getByText("1 result")).toBeInTheDocument();
+    expect(screen.getByTestId("on-call-refer-row-r")).toBeInTheDocument();
+  });
+
   it("orders Emergency, then departments, then Wards, then General with Switchboard first", () => {
     const groups = onCallCallGroups(
       items([
@@ -208,7 +254,7 @@ describe("Call page", () => {
 
   it("shows every outside line in the outside form, with its area, and its source and date one tap away", async () => {
     render(<OnCallCallPage />);
-    await showTab("Outside lines");
+    await showTab("Outside");
     const external = document.getElementById("on-call-group-external")!;
     // One quiet line names every source with its https link, so no outside number shows without one.
     const sources = within(external).getByTestId("on-call-call-external-sources");
@@ -277,7 +323,7 @@ describe("Call page", () => {
     entries.list = [personalContact("p1", "My consultant", "0400 000 111")];
     render(<OnCallCallPage />);
     for (const [tab, rowTestId, id] of [
-      ["Outside lines", "on-call-call-external-wa-mherl", "wa-mherl"],
+      ["Outside", "on-call-call-external-wa-mherl", "wa-mherl"],
       ["Mine", "on-call-call-mine-p1", "p1"],
     ] as const) {
       await showTab(tab);
@@ -301,7 +347,7 @@ describe("Call page", () => {
     );
     render(<OnCallCallPage />);
     expect(screen.getAllByRole("searchbox")).toHaveLength(1);
-    expect(screen.getByRole("searchbox")).toHaveAttribute("placeholder", "Search numbers, wards, roles");
+    expect(screen.getByRole("searchbox")).toHaveAttribute("placeholder", "Search numbers, referrals, roles");
     expect(screen.queryByRole("button", { name: /voice|microphone|dictat/i })).toBeNull();
     await userEvent.type(screen.getByRole("searchbox"), "icu");
     expect(screen.queryByText("Switchboard")).toBeNull();
@@ -463,12 +509,13 @@ describe("Call page", () => {
     expect(within(screen.getByTestId("on-call-call-group-wards")).getAllByRole("listitem")).toHaveLength(10);
   });
 
-  it("links Who's who, Pocket card and Numbers to check, counting only what Check these lists", () => {
+  it("links Numbers to check, counting only what Check these lists; Who's who and the Pocket card live in the Handbook", () => {
     const never = { ...personalContact("p1", "Never checked", "0400 000 111"), lastVerifiedAt: null } as OnCallEntry;
     entries.list = [never, personalContact("p2", "Checked", "0400 000 222")];
     render(<OnCallCallPage />);
-    expect(screen.getByTestId("on-call-call-whos-who")).toHaveAttribute("href", "/on-call/who-is-who");
-    expect(screen.getByTestId("on-call-call-pocket-card")).toHaveAttribute("href", "/on-call/card");
+    // Moved to the Handbook (Work mode simplify plan, owner approval 12 Oct 2026).
+    expect(screen.queryByTestId("on-call-call-whos-who")).toBeNull();
+    expect(screen.queryByTestId("on-call-call-pocket-card")).toBeNull();
     const check = screen.getByTestId("on-call-call-check");
     expect(check).toHaveAttribute("href", "/on-call/check");
     expect(check).toHaveTextContent("1 due for a check");
diff --git a/tests/on-call-home.dom.test.tsx b/tests/on-call-home.dom.test.tsx
index db4be7287a..d23796a2c4 100644
--- a/tests/on-call-home.dom.test.tsx
+++ b/tests/on-call-home.dom.test.tsx
@@ -242,13 +242,13 @@ describe("On Call home layout", () => {
     expect(screen.queryByTestId("on-call-roster-right-now")).toBeNull();
   });
 
-  it("puts Your usual above the footer group, because last shift predicts this shift", () => {
+  it("puts Your usual above the shift tools, because last shift predicts this shift", () => {
     storeState.entries = [contact("reg", "After-hours registrar", ["call-first"], "9000 0030")];
 
     render(<OnCallHome />);
 
     const usual = screen.getByTestId("on-call-home-recent");
-    const footer = screen.getByTestId("on-call-now-footer");
+    const footer = screen.getByTestId("on-call-now-shift-tools");
     // Node.DOCUMENT_POSITION_FOLLOWING === 4: `footer` comes after `usual`.
     expect(usual.compareDocumentPosition(footer) & Node.DOCUMENT_POSITION_FOLLOWING).toBeTruthy();
   });
@@ -325,12 +325,13 @@ describe("On Call home layout", () => {
     expect(screen.queryByTestId("on-call-now-usual-empty")).toBeNull();
   });
 
-  it("keeps the pocket card on the page and in the pages sheet", () => {
+  it("keeps the pocket card in the pages sheet, and off Now (it lives in the Handbook)", () => {
     storeState.entries = [contact("reg", "After-hours registrar", ["call-first"], "9000 0030")];
 
     const { container } = render(<OnCallHome />);
 
-    expect(container.querySelector('a[href="/on-call/card"]')).not.toBeNull();
+    // Work mode simplify plan, owner approval 12 Oct 2026: Now carries no link list.
+    expect(container.querySelector('a[href="/on-call/card"]')).toBeNull();
     expect(modeSecondaryNavigationRegistry["on-call"].some((entry) => entry.href === "/on-call/card")).toBe(true);
   });
 
@@ -479,17 +480,17 @@ describe("Now's links after the My Work move and the v6 rebuild", () => {
   // page and the mode switcher reaches My Work. First night keeps its one link
   // here, in the footer group, because it is that page's only way in.
 
-  it("keeps First night one tap away, and neither Check these nor Calendar", () => {
+  it("carries neither a link list, Check these nor Calendar; First night is in Starting here", () => {
     storeState.entries = [...DEMO_ON_CALL_ENTRIES];
     render(<OnCallHome />);
 
-    const footer = screen.getByTestId("on-call-now-footer");
-    expect(within(footer).getByTestId("on-call-home-first-night")).toHaveAttribute("href", "/on-call/first-night");
-
+    // Work mode simplify plan, owner approval 12 Oct 2026: First night is reached from Starting here
+    // (its chip) and the Handbook's First night panel, so Now keeps no footer for it.
+    expect(screen.queryByTestId("on-call-now-footer")).toBeNull();
+    expect(screen.queryByTestId("on-call-home-first-night")).toBeNull();
     expect(screen.queryByTestId("on-call-home-tools")).toBeNull();
     expect(screen.queryByTestId("on-call-home-check")).toBeNull();
     expect(screen.queryByTestId("on-call-home-calendar")).toBeNull();
-    expect(within(footer).queryByText("Check these")).toBeNull();
   });
 
   it("draws no tile grid; the pill's pages sheet lists the pages", () => {
@@ -583,13 +584,12 @@ describe("On Call home tools after the header ellipsis left", () => {
     expect(screen.queryByTestId("on-call-page-menu-trigger")).toBeNull();
   });
 
-  it("keeps My shifts, Pocket card, and Calendar on the page footer", () => {
+  it("leaves My shifts and Calendar to Roster and the Pocket card to the Handbook", () => {
     render(<OnCallHome now={new Date("2026-06-01T09:00:00+08:00")} />);
-    expect(screen.getByTestId("on-call-now-footer-shifts").getAttribute("href")).toBe("/roster");
-    expect(screen.getByTestId("on-call-now-footer-card").getAttribute("href")).toBe("/on-call/card");
-    // Amended for the work-mode redesign wiring audit (owner request 6 Oct 2026):
-    // straight to the real page, not through the /on-call/calendar redirect.
-    expect(screen.getByTestId("on-call-now-footer-calendar").getAttribute("href")).toBe("/roster/calendar");
+    // Work mode simplify plan, owner approval 12 Oct 2026: each lives on the page that owns it.
+    expect(screen.queryByTestId("on-call-now-footer-shifts")).toBeNull();
+    expect(screen.queryByTestId("on-call-now-footer-card")).toBeNull();
+    expect(screen.queryByTestId("on-call-now-footer-calendar")).toBeNull();
   });
 });
 
diff --git a/tests/on-call-hub-routes.dom.test.tsx b/tests/on-call-hub-routes.dom.test.tsx
index 3ffb5827b1..20736d8948 100644
--- a/tests/on-call-hub-routes.dom.test.tsx
+++ b/tests/on-call-hub-routes.dom.test.tsx
@@ -4,6 +4,7 @@ import type { ReactElement } from "react";
 import { afterEach, beforeEach, describe, expect, it, vi } from "vitest";
 
 vi.mock("next/navigation", () => ({
+  useSearchParams: () => new URLSearchParams(window.location.search),
   usePathname: () => "/on-call/call",
   useRouter: () => ({ push: vi.fn(), replace: vi.fn(), back: vi.fn(), prefetch: vi.fn() }),
 }));
@@ -24,7 +25,8 @@ vi.mock("@/lib/on-call/entry-store", () => ({
 
 import OnCallCallRoute from "@/app/(search-app)/on-call/call/page";
 import OnCallFindRoute from "@/app/(search-app)/on-call/find/page";
-import OnCallReferRoute from "@/app/(search-app)/on-call/refer/page";
+import { OnCallReferPage } from "@/components/on-call/refer/refer-page";
+
 import OnCallWhosOnRoute from "@/app/(search-app)/on-call/whos-on/page";
 import { OnCallPlaybookSection } from "@/components/on-call/on-call-playbook-section";
 import {
@@ -34,6 +36,9 @@ import {
 } from "@/components/on-call/on-call-section-identity";
 import { modeSecondaryNavigationRegistry } from "@/lib/mode-secondary-navigation";
 
+// The route redirects to Contacts in the current work mode; the classic page it keeps is the component.
+const OnCallReferRoute = () => <OnCallReferPage />;
+
 const routes: { page: Exclude<OnCallHubPage, "now">; Route: () => ReactElement }[] = [
   { page: "whos-on", Route: OnCallWhosOnRoute },
   { page: "call", Route: OnCallCallRoute },
diff --git a/tests/on-call-mockup-conformance.test.ts b/tests/on-call-mockup-conformance.test.ts
index 469a388ddd..c4f3374762 100644
--- a/tests/on-call-mockup-conformance.test.ts
+++ b/tests/on-call-mockup-conformance.test.ts
@@ -242,10 +242,9 @@ describe("On Call mockup conformance ledger", () => {
       "on-call-now-hospital",
       "on-call-now-emergency",
       "on-call-now-right-now",
-      "on-call-now-footer",
-      "on-call-now-footer-shifts",
-      "on-call-now-footer-card",
-      "on-call-now-footer-calendar",
+      // "More for this shift" (the footer and its My shifts, Pocket card and Calendar rows) left Now in
+      // the Work mode simplify plan (owner approval 12 Oct 2026); the shift tools card holds what stayed.
+      "on-call-now-shift-tools",
       // Coming up (`on-call-home-upcoming`) left the On Call boards when
       // `/on-call/education` hard-redirected to Teaching Week — see the
       // deviation rows in mockup-conformance.md.
diff --git a/tests/on-call-now.dom.test.tsx b/tests/on-call-now.dom.test.tsx
index 2f5e4ae47b..7075aa4544 100644
--- a/tests/on-call-now.dom.test.tsx
+++ b/tests/on-call-now.dom.test.tsx
@@ -89,7 +89,7 @@ beforeEach(() => {
 afterEach(cleanup);
 
 describe("Now: the safety order", () => {
-  it("leads with the hospital, then its emergency route, then your usual, Right now, your team and the footer", () => {
+  it("leads with the hospital, then its emergency route, then your usual, Right now, your team and the shift tools", () => {
     handbook.state = readyHandbook(
       handbookItems([
         { id: "em", title: "Emergency: Synthetic emergency code", phone: "55", kind: "clinical" },
@@ -104,7 +104,7 @@ describe("Now: the safety order", () => {
       "on-call-home-recent",
       "on-call-now-right-now",
       "on-call-now-team",
-      "on-call-now-footer",
+      "on-call-now-shift-tools",
     ]);
     expect(screen.getByTestId("on-call-now-hospital")).toHaveTextContent("Synthetic Hospital");
   });
@@ -186,7 +186,7 @@ describe("Now: the safety order", () => {
       "on-call-now-hospital",
       "on-call-now-emergency-not-set-up",
       "on-call-now-right-now",
-      "on-call-now-footer",
+      "on-call-now-shift-tools",
       "on-call-now-crisis",
     ]);
   });
@@ -489,24 +489,21 @@ describe("Now: the footer group", () => {
     expect(screen.getByTestId("on-call-now-checklists")).toHaveTextContent("Start of shift · 1 of 1");
   });
 
-  it("puts Who do I call now above More for this shift, which ends with Systems down, First night and On site", () => {
+  it("puts Who do I call now above the shift tools, and keeps no link list on Now", () => {
     render(<OnCallHome now={IN_HOURS} />);
     const who = screen.getByTestId("on-call-now-who");
     expect(within(who).getByRole("heading", { name: "Who do I call now?" })).toBeInTheDocument();
     // The Playbook is the one home for "who do I call" (usefulness audit, 11 Oct 2026).
     expect(within(who).getByTestId("on-call-home-call-now")).toHaveAttribute("href", "/on-call/playbook");
-    order(["on-call-now-who", "on-call-now-footer"]);
-    const footer = screen.getByTestId("on-call-now-footer");
-    expect(within(footer).getByRole("heading", { name: "More for this shift" })).toBeInTheDocument();
-    expect(within(footer).getByTestId("on-call-now-systems-down")).toHaveAttribute(
-      "href",
-      "/on-call/find#on-call-group-downtime",
-    );
-    expect(within(footer).getByTestId("on-call-home-first-night")).toHaveAttribute("href", "/on-call/first-night");
-    expect(within(footer).getByTestId("on-call-now-on-site")).toHaveAttribute("href", "/admin/help");
-    expect(screen.getByTestId("on-call-now-on-site")).toHaveTextContent("On site");
-    expect(screen.getByTestId("on-call-now-on-site")).toHaveTextContent("Parking, food, access · in Admin");
-    order(["on-call-now-checklists", "on-call-now-systems-down", "on-call-home-first-night", "on-call-now-on-site"]);
+    order(["on-call-now-who", "on-call-now-shift-tools"]);
+    // The shift lists share the tools' card with Log a call and Handover.
+    const tools = screen.getByTestId("on-call-now-shift-tools");
+    expect(within(tools).getByTestId("on-call-now-checklists")).toBeInTheDocument();
+    expect(within(tools).getByTestId("on-call-now-log-a-call")).toBeInTheDocument();
+    // "More for this shift" is gone (Work mode simplify plan, owner approval 12 Oct 2026): Systems down
+    // and On site are in the Handbook, First night in Starting here, My shifts and Calendar in Roster.
+    expect(screen.queryByTestId("on-call-now-footer")).toBeNull();
+    expect(screen.queryByRole("heading", { name: "More for this shift" })).toBeNull();
   });
 });
 
@@ -538,7 +535,7 @@ describe("Now: what is not on it", () => {
 describe("Who do I call now: the pinned reminder", () => {
   it("reads the pinned reminder as plain words, not a chip that looks like a choice", () => {
     // Work-mode redesign, owner request 6 Oct 2026 (phone check): the pinned Playbook
-    // reminder is a statement, so it is a line of text and only real situations are chips.
+    // reminder is a statement, so it is a line of text and only real situations are rows.
     render(
       <NowWhoToCall
         reminder="You are expected to wake the consultant."
diff --git a/tests/on-call-page-menu.dom.test.tsx b/tests/on-call-page-menu.dom.test.tsx
index 6bdb624484..6c6c3cfef4 100644
--- a/tests/on-call-page-menu.dom.test.tsx
+++ b/tests/on-call-page-menu.dom.test.tsx
@@ -17,10 +17,11 @@ afterEach(() => {
 });
 
 describe("On Call in-page More", () => {
-  it("is a labelled More control, not a header round button", () => {
+  it("is a labelled Options control, not a header round button", () => {
     render(<OnCallPageMenu view="contacts" entryCount={3} />);
     const trigger = screen.getByTestId("on-call-page-menu-trigger");
-    expect(trigger.textContent).toContain("More");
+    // "Options", so it never reads as a second copy of the band's More tab (12 Oct 2026).
+    expect(trigger.textContent).toContain("Options");
     expect(trigger.className).toMatch(/min-h-12/);
     expect(trigger.getAttribute("aria-label")).toBe("Open Contacts actions");
   });
diff --git a/tests/on-call-shift-shortcuts.dom.test.tsx b/tests/on-call-shift-shortcuts.dom.test.tsx
index d4438ebac8..e7a58b9b86 100644
--- a/tests/on-call-shift-shortcuts.dom.test.tsx
+++ b/tests/on-call-shift-shortcuts.dom.test.tsx
@@ -19,8 +19,10 @@ afterEach(() => {
 describe("NowShiftShortcuts", () => {
   it("sits in one flat card with Log a call and Handover", () => {
     render(<NowShiftShortcuts />);
-    const card = screen.getByTestId("on-call-now-shortcuts");
+    // The pair sits inside the shift tools' one flat card (Work mode simplify plan, 12 Oct 2026).
+    const card = screen.getByTestId("on-call-now-shift-tools");
     expect(card.className).toMatch(/\bwork-card\b/);
+    expect(card).toContainElement(screen.getByTestId("on-call-now-shortcuts"));
     expect(screen.getByTestId("on-call-now-log-a-call")).toHaveTextContent("Log a call");
     expect(screen.getByTestId("on-call-home-handover")).toHaveAttribute("href", "/on-call/handover");
   });
diff --git a/tests/ui-on-call-boards.spec.ts b/tests/ui-on-call-boards.spec.ts
index ce51a1cc4d..6684489bf0 100644
--- a/tests/ui-on-call-boards.spec.ts
+++ b/tests/ui-on-call-boards.spec.ts
@@ -245,7 +245,7 @@ test.describe("01 Home", () => {
       "on-call-home-recent",
       "on-call-now-right-now",
       "on-call-now-team",
-      "on-call-now-footer",
+      "on-call-now-shift-tools",
     ];
     for (const id of modules) {
       await expect(visibleByTestId(page, id), `${id} is drawn on Now but does not render`).toBeVisible();
@@ -253,7 +253,7 @@ test.describe("01 Home", () => {
 
     // Top to bottom in the drawn order. A module that renders in the wrong
     // place still passes a presence check, and the order is the safety order:
-    // hospital, its emergency route, Your usual (usefulness audit, 11 Oct 2026), Right now, Your team, footer.
+    // hospital, its emergency route, Your usual (usefulness audit, 11 Oct 2026), Right now, Your team, the shift tools.
     const tops = await Promise.all(
       modules.map(async (id) => (await visibleByTestId(page, id).boundingBox())?.y ?? Number.NaN),
     );
@@ -281,17 +281,13 @@ test.describe("01 Home", () => {
     await expectTapFloor(allRoles, "Right now's All roles link");
   });
 
-  test("keeps First night in the footer group and the escalation ladder under Who do I call now", async ({ page }) => {
+  test("keeps no link list on Now, and the escalation ladder under Who do I call now", async ({ page }) => {
     await openBoard(page, ROUTES.home);
-    const footer = visibleByTestId(page, "on-call-now-footer");
-    const firstNight = footer.getByTestId("on-call-home-first-night");
-    await expect(firstNight).toHaveAttribute("href", "/on-call/first-night");
-    await expectTapFloor(firstNight, "First night row");
-    await expect(footer.getByTestId("on-call-now-footer-shifts")).toHaveAttribute("href", "/roster");
-    await expect(footer.getByTestId("on-call-now-footer-card")).toHaveAttribute("href", "/on-call/card");
-    // Amended for the work-mode redesign wiring audit (owner request 6 Oct 2026): the
-    // link goes straight to the calendar's real page, not through the old redirect.
-    await expect(footer.getByTestId("on-call-now-footer-calendar")).toHaveAttribute("href", "/roster/calendar");
+    // Work mode simplify plan, owner approval 12 Oct 2026: My shifts and Calendar live in Roster, the
+    // Pocket card in the Handbook, First night in Starting here.
+    await expect(page.getByTestId("on-call-now-footer")).toHaveCount(0);
+    const tools = visibleByTestId(page, "on-call-now-shift-tools");
+    await expect(tools.getByTestId("on-call-now-checklists")).toBeVisible();
     // Mock-up v10: "Who do I call now?" is its own group with the ladder link
     // at its right. The literal href is what the route-reachability guard reads;
     // the click test above proves the destination actually renders.
@@ -308,7 +304,7 @@ test.describe("01 Home", () => {
 
   test("holds together at the site's narrow width, which the drawing never shows", async ({ page }) => {
     await openBoard(page, ROUTES.home, NARROW);
-    await expect(visibleByTestId(page, "on-call-now-footer")).toBeVisible();
+    await expect(visibleByTestId(page, "on-call-now-shift-tools")).toBeVisible();
     await expectNoHorizontalOverflow(page, "Now at 320px");
   });
 });
@@ -580,11 +576,11 @@ test.describe("02 More — the second row is about the page you are on", () => {
 });
 
 test.describe("05 Page menu", () => {
-  test("opens from in-page More, not a round header ellipsis", async ({ page }) => {
+  test("opens from in-page Options, not a round header ellipsis", async ({ page }) => {
     await openBoard(page, ROUTES.contacts);
     const trigger = page.getByTestId("on-call-page-menu-trigger");
     await expect(trigger).toBeVisible();
-    await expect(trigger).toHaveText(/More/);
+    await expect(trigger).toHaveText(/Options/);
     await expectTapFloor(trigger, "page menu trigger");
   });
 
diff --git a/tests/ui-on-call-call.spec.ts b/tests/ui-on-call-call.spec.ts
index 723cf73a56..c82ca20335 100644
--- a/tests/ui-on-call-call.spec.ts
+++ b/tests/ui-on-call-call.spec.ts
@@ -74,11 +74,11 @@ for (const colorScheme of ["light", "dark"] as const) {
         /Didn't connect at \d{2}:\d{2}/,
       );
 
-      // People: search, then the Hospital / Outside lines / Mine switch; no call log here any more.
+      // Contacts: search, then the Hospital / Refer / Outside / Mine switch; no call log here any more.
       await expect(main.getByRole("radio", { name: "Hospital" })).toHaveAttribute("aria-checked", "true");
       await expect(main).toContainText("Off: you're on your mobile, so full numbers are dialled");
       await expect(main.getByTestId("on-call-call-handover")).toHaveCount(0);
-      await clickWhenHydrated(main.getByRole("radio", { name: "Outside lines" }));
+      await clickWhenHydrated(main.getByRole("radio", { name: "Outside" }));
       await expect(main.getByTestId("on-call-call-external")).toContainText("Lifeline");
       await clickWhenHydrated(main.getByRole("radio", { name: "Hospital" }));
 
@@ -87,9 +87,12 @@ for (const colorScheme of ["light", "dark"] as const) {
       if (colorScheme === "dark") expect(await brightBlocksOver48(main)).toEqual([]);
     });
 
+    // Refer is a tab of Contacts (Work mode simplify plan, owner approval 12 Oct 2026); its old address lands there.
     test("Refer opens a referral's detail in a sheet", async ({ page }) => {
       await open(page, "/on-call/refer", colorScheme);
-      const main = page.getByTestId("on-call-refer-main");
+      await expect(page).toHaveURL(/\/on-call\/call\?show=refer$/);
+      const main = page.getByTestId("on-call-call-main");
+      await expect(main.getByRole("radio", { name: "Refer" })).toHaveAttribute("aria-checked", "true");
       await clickWhenHydrated(main.getByRole("button", { name: /Example internal referral route/ }));
       await expect(page.getByTestId("on-call-refer-detail")).toBeVisible();
       await page.keyboard.press("Escape");
diff --git a/tests/ui-on-call-now.spec.ts b/tests/ui-on-call-now.spec.ts
index bfd79b4151..61628247c7 100644
--- a/tests/ui-on-call-now.spec.ts
+++ b/tests/ui-on-call-now.spec.ts
@@ -42,7 +42,7 @@ for (const colorScheme of ["light", "dark"] as const) {
         "tel:0855500000,55",
       );
       const tops = await Promise.all(
-        ["on-call-now-hospital", "on-call-now-emergency", "on-call-now-right-now", "on-call-now-footer"].map(
+        ["on-call-now-hospital", "on-call-now-emergency", "on-call-now-right-now", "on-call-now-shift-tools"].map(
           async (id) => (await visibleByTestId(page, id).boundingBox())?.y ?? Number.NaN,
         ),
       );
diff --git a/tests/work-frame-navigation.test.ts b/tests/work-frame-navigation.test.ts
index 85fccd9f6c..bf22b54734 100644
--- a/tests/work-frame-navigation.test.ts
+++ b/tests/work-frame-navigation.test.ts
@@ -40,11 +40,12 @@ describe("work frame navigation", () => {
     }
   });
 
-  it("names the crisis lines page Numbers in Admin and On Call, apart from How it works", () => {
+  it("names the crisis lines page Numbers in Admin, apart from How it works", () => {
     const adminNumbers = workAreaItems(WORK_AREAS.admin).find((item) => item.href === "/admin/help");
     expect(adminNumbers?.label).toBe("Numbers");
-    const callNumbers = workAreaItems(WORK_AREAS.call).find((item) => item.href === "/admin/help");
-    expect(callNumbers?.label).toBe("Numbers");
+    // On Call's More no longer links Admin's copy (Work mode simplify plan, 12 Oct 2026): Now itself
+    // carries the public crisis lines.
+    expect(workAreaItems(WORK_AREAS.call).some((item) => item.href === "/admin/help")).toBe(false);
     for (const area of areas)
       for (const item of workAreaItems(area))
         if (item.label === "Help" && item.href !== "/my-day/help")
@@ -120,6 +121,9 @@ describe("work frame navigation", () => {
     expect(manage.length).toBeGreaterThan(0);
     for (const page of manage) expect(page.gates?.length, page.id).toBeGreaterThan(0);
     expect(searchWorkPages("locum")[0]?.page.href).toBe("/open-shifts");
+    // Refer, Who's who and the Pocket card folded into Contacts and the Handbook, and their search words with them.
+    expect(searchWorkPages("referrals")[0]?.page.href).toBe("/on-call/refer");
+    expect(searchWorkPages("pocket card")[0]?.page.href).toBe("/on-call/find");
   });
 
   it("puts the reader's chosen tabs first, then the area's own, then the rest by width", () => {